Rated 4.2 out of 5 by 570
Rated 5.0 out of 5.0 by mgt90 good hotel and great staff
good hotel and a very friendly welcome. Kids were made feel welcome too and room was excellent. Used the bar for food and drinks and couldn't fault the service. Good pool and facilities
April 18, 2015
Rated 4.0 out of 5.0 by Bob13013 Return visit
We stayed here again as our previous stay was enjoyable and it is a good base for many attractions within a short drive.
April 17, 2015
Rated 4.0 out of 5.0 by hobnob Nice swimming pool
Family stay (2 adults and 2 sons). Service was good and staff were friendly. Having a double and 2 single beds made the room fairly small but still worked OK for the 1 night. Brilliant having access to the swimming pool - nice warm water.
April 17, 2015
Rated 4.0 out of 5.0 by Gov76 Hotel Overall
I was impressed with the friendliness and helpfulness of all the staff I encountered. The hotel was exactly the standard I would expect from a Holiday Inn hotel. My only complaint being the expensive price of drinks at the bar.
April 15, 2015
Rated 5.0 out of 5.0 by Lee N. Great staff, comfortable & welcoming place!!
Staff couldn't have been more helpfu, with lots of local knowledgel. Location great, next to M6, Lancaster & Morecombe within easy access and Lake District near. But you do need a car. Really good place for families too!!
April 15, 2015
Rated 4.0 out of 5.0 by davetherave1 good hotel
Nice hotel,food was very good and the staff were excellent.Plenty of parking,leisure facility was great.Only complaint was noisy small children in the restaurant and bar area running round with no parental control.
April 13, 2015
Rated 3.0 out of 5.0 by Piermaster An Overnighter
Drove down from Aberdeen and we chose this hotel for a one night stopover as we've been here before on a coach holiday.
After the fiasco or incorrect key card programming at HIE Aberdeen Exhibition, the last thing we expected was a repeat performance from HI Lancaster, OK so we didn't get stuck in the lift here, just that only one card out of two worked. It appears that IHG Reception Staff either have a mental blockage when it comes to programming key cards or need serious retraining.
We got into the room which was clean and spacious, Wifi access was found to be slow and cumbersome with three different passwords for my iphone, laptop and my wife's tablet - the white heat of information technology hasn't really hit Lancaster yet!
Now for the bed itself - the mattress was comfortable but for 'firm' and 'soft' pillows read 'wafer thin' and 'micro thin' respectively. I was left with no choice but to use a rolled up towel as an extra pillow!! Had 4 hours sleep, a stiff neck, and was in a wonderful mood for our drive home!!
Breakfast was the only good thing to say about this hotel!
Wish I stayed at Holiday Inn, Scotch Corner both ways.
April 11, 2015
Rated 3.0 out of 5.0 by Chris193 Bit up and down
As a family, we have stayed at this HI several times as it is in a great location for Lancaster, the coast and The Lakes. Further, we can have two double beds rather than sofa beds. Rooms are always spotless and amenities good.
Last time my review gave a clear 5 stars as we thought they had really upped their game. This time, however, a little lacking in certain areas.
Check-in took ages, 7 in the queue I think and just a supervised trainee checking people in. Fair enough, we all have to learn, but he wasn't being given any help, he was just being watched. I had to ask for a priority club drinks/points voucher, there was no mention of times for breakfast over the holiday weekend, or whether we would like a table to dine in the restaurant. At the very least, open a second check in. Whatever happened to Priority check-in? No recognition at all for being a Platinum member.
The shower in our room was rubbish, just a trickle and though we did ask for it to be looked at we are not sure that it was because it was still rubbish. Absolutely impossible to wash soap out of one's hair.
Saying that we had a great evening meal, breakfast was largely good, though they do need to get rid of that awful tinned mixed fruit, and the pool is fantastic.
April 10, 2015