Rated 4.2 out of 5 by 527
Rated 3.0 out of 5.0 by Gemsie Great bed, too hot!
The beds are extremely comfortable, but the room was just too hot. I was also overcharged for my stay which was sorted afterwards.
I should have had a great night's sleep due to the comfort of the bed, but didn't because of the heat!
February 27, 2015
Rated 4.0 out of 5.0 by BENG1 I'd good back
Great staff and good pool and gym, but the rooms, lobby, bar and dinning areas are dated and i woke up freezing as the heating was turned off in the night.
February 27, 2015
Rated 5.0 out of 5.0 by Happy geordies 2nd visit and would return
this is our 2nd visit to this hotel where we are a family of 5 grandparents daughter and son in law and granddaughter aged 6.on both occasions we have enjoyed the hotel pool and the rest of the facilities on offer and we would return to this hotel again.
February 26, 2015
Rated 4.0 out of 5.0 by Mond59 Good Hotel
value for money hotel in good location to the motorway.
February 23, 2015
Rated 4.0 out of 5.0 by Holidayinn22 Well worth it!!
The kids dropped into bed and so did we, good nights sleep had by all. Pool was lovely and warm breakfast was good. We used this hotel as a base. Evening meal was nice, would stay here again it's what you would expect from the holiday inn :-)
February 21, 2015
Rated 3.0 out of 5.0 by PaulQ157 Nice Stay, Shame about the Meal!
Stayed a number of times before and been fine.
This visit was to celebrate Valentine's Day but while the room was as good as expected, unfortunately the service and environment for the evening meal was disappointing.
We were seated at a table in the middle of the restaurant where everyone had to walk past as they entered and left. Despite there being spare tables in more private areas.
The hotel had a number of families staying at the hotel it being half term and he children were allowed to constantly run in and out of the restaurant area, past our table countless times.
The waitress split the water on my phone, we had a considerable wait between the starter and main course and to finish off the staff started setting up tables around is for breakfast while we still ate.
So a romantic meal for two it wasn't.
The wifi only worked on one phone for some reason and neither of our tablets. Is there a limit to the free wifi?
So not the best stay in a hotel I'm afraid.
February 20, 2015
Rated 4.0 out of 5.0 by Has75 Service could have been better
Stayed on a DB&B rate with children, no recognisition of Club Member on check-in. The room was a good size and set up correctly for the children, a nice touch of making up the towels on the children's beds as elephant shaped. The room was clean and comfortable albeit missing an iron even though an ironing board was provided. We ate in the hotel restaurant but the service was not good, it started by the server dropping part of one of the starters on the table then picking it up and putting it back on the plate to serve to us....I had to ask for another starter. We asked during the meal for more drinks but they never arrived then was left waiting for at least 10mins after asking for the bill before it arrived only to find out I'd been over-charged. The rest of the stay was really good, we made use of the swimming pool which is excellent and the children liked the outdoor play area. So overall we had a very nice stay just let down by the service in the restaurant.
February 19, 2015
Rated 5.0 out of 5.0 by simon1234 Good Room and Facilities
Great value for money at a good location to explore the surrounding area's. Pool and fitness area's were the deciding factors when we booked as you cannot always rely on the English weather. Only slight downside was the size of the bed. A king size or greater would have meant better sleep.
February 19, 2015