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Rated 4.2 out of 5 by 442 reviewers.
Rated 5.0 out of 5.0 by Excellent short stay for business. Short stay for business. The hotel is located near the M6 junction, hence easy to get to. The stay were friendly and the room was clean. Fee wifi for IHG members. My room had some serious double glazing to keep out noise and the curtains made it nice and dark to sleep. I had to turn down the heating as I found the room a little to hot for me. So it should be plenty warm enough through the winter. Car park was big enough to cope. I arrived later in the evening and still managed to park ok. restaurant staff were friendly and efficient. Nice to be greeted so warmly when arriving for breakfast. November 17, 2014
Rated 4.0 out of 5.0 by Upgrade the rooms This hotel is situated in the perfect area for my business and is good value. I do feel that the rooms are now ready for a facelift as they are a little out of date and the bedroom seats for example are badly stained. other than this the staff are great and the gym is also very good. November 13, 2014
Rated 4.0 out of 5.0 by Good room and facilities The hotel provided me with a disabled room for my wife. It was ideal for her needs and the best we have had for some considerable time.The room was clean tidy and comfortable and was well equipped for our needs. The Fitness Centre was an added bonus which I took advantage of and had a good swim it was clean and well equipped. A notice in the room telling you that you did not need to take a towel would have been useful. The only meal I had was breakfast (2 days) there was plenty of choice, however it was let down by under cooked bacon, was it microwaved? This was a pity because the rest was good. Disabled parking was limited and the rest of the parking an inconvenient distance to walk when carrying luggage for someone with disabilities. OVERALL I had a good weekend . I was comfortable and had everything I needed. I would stay again and would recommend it to others. November 12, 2014
Rated 5.0 out of 5.0 by very unintrusive experience I came for rest and relaxation and I got it. Staff friendly and attentive when needed but not intrusive. November 11, 2014
Rated 2.0 out of 5.0 by Hotel adequate but no more Stayed previous weekend in holiday inn maidenhead which we use as a base for Legoland and Chessington. Stayed half term weekend - Halloween nothing on for kids!! Rang before and no apology or thought given. Maidenhead is in a different league for both staff friendliness and food. We live in the North! Lancaster was adequate but nothing more. The best thing about it is its location and that is it. Staff not a patch on Maidenhead . We have stayed before at Lancaster and have had similar experiences. Probably try Haydock next time we are a thinking of a similar break. November 10, 2014
Rated 4.0 out of 5.0 by insufficient choice of bedding see answers above ~ requiring 50 characters is a disincentive to answering this survey November 9, 2014
Rated 4.0 out of 5.0 by Good facilities, great for families I have stayed at the Holiday Inn Lancaster twice now - once as a couple and once as a family of four. Both times have been very enjoyable. The leisure facilities were very good and great for the children who thoroughly enjoyed the pool. Dinner was very enjoyable and offered good choice for adults and children. Staff were very friendly and helpful. The sofa bed in our room was not made up on our arrival, but this was dealt with quickly. The only negative is both my husband and I found the bed too firm and a bit uncomfortable. However, I will definitely go there again. November 6, 2014
Rated 5.0 out of 5.0 by Everything clean and tidy. Great food a and wonderful staff. Have been to this Holiday Inn now 3 times. All staff are helpful and the hotel is clean and tidy. Would rate it highly and would use again. My only disappointment is that there is no free wi fi in the bar area for ALL residents. November 6, 2014
Rated 5.0 out of 5.0 by Great 3 day dinner, bed and breakfast break. Friendly service, warm swimming pool and extremely comfortable room. November 3, 2014
Rated 5.0 out of 5.0 by nice hotel had an enjoyable stay, staff friendly, room nice, swimming area small but clean , breakfast was ok but lacked the extra touches November 3, 2014
Rated 5.0 out of 5.0 by Brilliant room, great staff helpful The stay was excellent, we had a lovely room. The health club was nice and clean and staff friendly. The only disapointment was breakfast. pancake machine was broken and there were no croissants or danish pastries for those that didnt want a cooked breakfast. November 1, 2014
Rated 3.0 out of 5.0 by Fine for an overnight The hotel is basic although bedroom and restaurant acceptable for an overnight stay. Price is higher than I would have expected for B October 31, 2014
Rated 5.0 out of 5.0 by Great venue for a family get together A great overnight stay to celebrate my 70th birthday with my family. Five double rooms one with an interconnecting door for my daughter, her husband and two young sons. Lovely views over the River Lune and quiet country walk. All good sized rooms with excellent bathrooms with bath and shower. Comfortable beds, so a good night sleep for us all after a good meal. Large swimming pool and gym for all the family, so everyone was happy. Children enjoyed the self service breakfast and we all went our separate ways very happy. Memories for ever, thank you to all the excellent friendly staff. October 30, 2014
Rated 4.0 out of 5.0 by Great stay at Holiday Inn Lancaster Clean and comfortable rooms. Made to feel very welcome by staff and Wendy in the restaurant was very attentive to our needs. We have stayed in this hotel previously whilst visiting family and will definitely use again. October 29, 2014
Rated 5.0 out of 5.0 by relaxing and comfortable stay We stayed as a family for one night. We chose the hotel as we have stayed before and it is near to Blackpool where we planned to go the day after. We stayed in executive rooms for a change, which were very well equipped. Staff were very friendly and efficient when dealing with a small problem we had - my son manged to lock some items in the safe!! Would definitely stay there again. October 29, 2014
Rated 5.0 out of 5.0 by Fast, friendly and efficient Travelling with family and small dog. From check-in to check-out staff couldn't have done more for us. Room service food was very good and surprisingly fast. Will definitely use this hotel again October 21, 2014
Rated 2.0 out of 5.0 by Business trip Hotel is dated, needs refurbished. Recently stayed in a HIE in Augsburg, Germany and the room was much more comfortable than this hotel. October 19, 2014
Rated 5.0 out of 5.0 by Again great stay at Holiday Inn We met my nephews who are studying Lancaster University. We had a fantastic dinner at the hotel, service and food excellent. Great pool. The room was, as usual, really clean and comfortable and very modern. Breakfast was terrific. But most of all the staff were so helpful and happy. October 18, 2014
Rated 5.0 out of 5.0 by great location Excellent hotel. Location is brilliant. We loved the riverside walk into Lancaster and the hotel's leisure facilities. Breakfast was very good and evening meal also. We stayed for 2 nights and were very pleased. Motorway noise was not an issue and the view from the room over the river Lune was good. October 17, 2014
Rated 5.0 out of 5.0 by Fantastic friendly staff The hotel is very relaxing, in a great position. The highlight of our stay was the friendliness of all the staff from the cleaning staff to reception staff. October 15, 2014
Rated 5.0 out of 5.0 by Comfortable room Very comfortable room. Swimming pool clean. Nice and Friendly staff throughout. October 14, 2014
Rated 4.0 out of 5.0 by Good on the major points The room was large, clean and comfortable. The hotel was fresh and light. Overall it was a pleasant place to stay. However the internet speed is appalling (the complimentary offering). And a reported problem with the TV went unfixed despite 2 reports. Generally though it is a good hotel and would be happy to stay there again and recommend it (unless you need good internet) October 14, 2014
Rated 4.0 out of 5.0 by Great alternative What a great alternative to the usual motorway services. Just off the M6 by few hundred yards and priced very comparable to budget hotels in the area. This is no budget hotel. Here we have a very good hotel with quality food, comfortable rooms and excellent leisure facilities (Pool and Gym) and plenty of quiet areas to just chill out or read. October 12, 2014
Rated 5.0 out of 5.0 by Staff and room Very impressed with the staff and room. When we arrived we must have inadvertently chosen a twin room when booking on the internet, the receptionist asked us if we wanted a double and changed it. The receptionist also greeted us questioningly with our surname must have been because we were the only couple booking in but it made a nice touch. The room was large and comfortable overlooking the river. We required two more pillows and within 5 minutes of asking they arrived. October 10, 2014
Rated 4.0 out of 5.0 by Very Relaxing Had a very good rest ,hotel was very quiet and well managed . Have stopped here before and would do so again. October 9, 2014
Rated 4.0 out of 5.0 by Breakfast A bit of variety in breakfast can be included. It was rather not very pleasant to see the same breakfast each day. Apart from that, the stay was very nice and we enjoyed the in-room service menu. Staff were very courteous and friendly. Though it h's nothing to do with the property, bus access to the hotel is quite limited. Of course, taxis were a call away though. Will return to stay in the same property during the next visit to Lancaster. October 8, 2014
Rated 2.0 out of 5.0 by Staff- lovely - very helpful in all aspects Room was clean, but sooooo cold- despite following instructions to turn on radiator, I was informed at desk heating does not come on till 18.00 - however within five minutes I had a portable heater, very much appreciated.( heating never came on at 18.00! All staff were very very helpful, especially girls and guys in restaurant. Food average , nothing outstanding- If needed to return to area would use again, because now we know what it is like. October 7, 2014
Rated 4.0 out of 5.0 by You know what you are getting We have stayed at Holiday Inns before and know what to expect. For a "chain" hotel this is superior to most. Well appointed rooms, good space, clean and a well stocked courtesy tray for that much-needed cup of coffee. Helpful and friendly staff and no quyibbling about booking in or paying the bills, very efficient. There were two things I found fault with. One was that the sofa which doubles as a guest bed had been opened? Why, when we had registered as a couple and sharing the same bed. I had to fold the bed back up to give us the space to put our luggage. The second was the lighting above the bed which was not adequate for reading.. otherwise, well done - a great stay! October 6, 2014
Rated 5.0 out of 5.0 by comfortable room, great night's sleep and friendly staff We stayed for a weekend during a very busy time for the hotel. Staff very warm and welcoming. Room beautifully clean and comfortable. Good meal in restaurant even though very busy. Sad didn't get the chance to use the leisure facilities - pool looked so inviting! Would recommend this hotel and will be staying there again. October 5, 2014
Rated 4.0 out of 5.0 by Great for a night or two Great hotel with friendly staff. Nice facilities and clean rooms. Great location just off the motorway. Very convenient October 3, 2014
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