Rated 4.2 out of 5 by 529
Rated 4.0 out of 5.0 by Colin 457 Good clean Hotel
would recommend to friends and family, good staff enjoyable stay, good access from motorway
March 2, 2015
Rated 3.0 out of 5.0 by Room 501 Below expectations
We use IHG often but were disappointed on this occasion. If this had been our first visit ever then it is unlikely that we would return.
We had phoned in advance to request two bath robes in the room but on arrival there were none. There wasn't a plug for the wash basin in the bathroom. The minibar had not been stocked with complimentary water etc. The room had not been cleaned to acceptable standard All our concerns were addressed quickly but there shouldn't have been any concerns in the first place.
The restaurant staff needed to be prompted with a part of the meal order that was missing and the wine was priced way too high.
Overall, definitely not value for money--particularly bearing in mind the cost of an Executive room
March 1, 2015
Rated 3.0 out of 5.0 by Gemsie Great bed, too hot!
The beds are extremely comfortable, but the room was just too hot. I was also overcharged for my stay which was sorted afterwards.
I should have had a great night's sleep due to the comfort of the bed, but didn't because of the heat!
February 27, 2015
Rated 4.0 out of 5.0 by BENG1 I'd good back
Great staff and good pool and gym, but the rooms, lobby, bar and dinning areas are dated and i woke up freezing as the heating was turned off in the night.
February 27, 2015
Rated 5.0 out of 5.0 by Happy geordies 2nd visit and would return
this is our 2nd visit to this hotel where we are a family of 5 grandparents daughter and son in law and granddaughter aged 6.on both occasions we have enjoyed the hotel pool and the rest of the facilities on offer and we would return to this hotel again.
February 26, 2015
Rated 4.0 out of 5.0 by Mond59 Good Hotel
value for money hotel in good location to the motorway.
February 23, 2015
Rated 4.0 out of 5.0 by Holidayinn22 Well worth it!!
The kids dropped into bed and so did we, good nights sleep had by all. Pool was lovely and warm breakfast was good. We used this hotel as a base. Evening meal was nice, would stay here again it's what you would expect from the holiday inn :-)
February 21, 2015
Rated 3.0 out of 5.0 by PaulQ157 Nice Stay, Shame about the Meal!
Stayed a number of times before and been fine.
This visit was to celebrate Valentine's Day but while the room was as good as expected, unfortunately the service and environment for the evening meal was disappointing.
We were seated at a table in the middle of the restaurant where everyone had to walk past as they entered and left. Despite there being spare tables in more private areas.
The hotel had a number of families staying at the hotel it being half term and he children were allowed to constantly run in and out of the restaurant area, past our table countless times.
The waitress split the water on my phone, we had a considerable wait between the starter and main course and to finish off the staff started setting up tables around is for breakfast while we still ate.
So a romantic meal for two it wasn't.
The wifi only worked on one phone for some reason and neither of our tablets. Is there a limit to the free wifi?
So not the best stay in a hotel I'm afraid.
February 20, 2015