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Rated 4.7 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by In the details It's impressive what you've done with the Holiday Inns in terms of investment and customer experience over the past few years. I had stayed in your hotel in Rock Springs WY earlier in the week (my first stay in many years) and was looking forward to your hotel in Laramie. One of the things that blew me away on my first stay was the choice of 2 soft or 2 hard pillows--a very thoughtful & innovative nod to your customers. So notwithstanding a generally terrific room, with comfortable bed, really great shower, big TV, fridge & microwave in Laramie, it was a bit of a letdown when there were 2 sets of pillows to choose from--but both sets were hard. I suppose I could have called the front desk, but it was late, I was tired, and I guess I'd rather that it be right than have to complain. Otherwise met the high expectations created by my earlier stay. July 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed, excellent staff service, and housekeeping Rooms, clean, neat and orderly. The evening staff that checked us in was very accomadating. We had 4 little girls in our party and we were given us the extra towels we needed and made sure we were well taken care of. Our check in and out was speedy. Hotel reservations were made back in Janurary and you were ready for us. Perkins food was not up to par. But I have yet to get good food from any Perkins anywhere. July 7, 2013
Rated 4.0 out of 5.0 by False advertising The website said that there was a fitness center, but when I got there it was closed for repairs. That was very disappointing. This hotel was very good otherwise. It was consistent with other Holiday Inns that have been upgraded. July 5, 2013
Rated 2.0 out of 5.0 by Poor quailty for price We have traveled the world being a military family and this hotel had awesome staff, but was lacking in other areas. The handicap room that was the only room available had a broken shower. The bed was sagging and very uncomfortable and most hotels offer continental breakfast. The price did not match the quality! June 26, 2013
Rated 5.0 out of 5.0 by Excellent experience at Holiday Inn Laramie Staff was attentive, efficient and recognized P.C. status. Everyone was very accommodating, including Gen Mgr, Front Desk, Dining Room wait staff, and housekeeping. I recommend this Holiday Inn property whole-heartedly. June 12, 2013
Rated 5.0 out of 5.0 by Excellent service and convenient location. This was a very nice property with great service. The room was large and comfortably appointed. The gas fireplace was wonderful. Morning breakfast selections were good and Daniel was excellent. Would definitely stay here again and would highly recommend this facilty to relatives and friends without hesitation. June 7, 2013
Rated 5.0 out of 5.0 by Customer service The staff is always helpful and friendly! I try to always stay there when I am on business in Laramie. I think it would be even better if they had a good wine selection in the bar. May 30, 2013
Rated 5.0 out of 5.0 by excellent service was coming bck from Yellowstone and no one seemed to have a room. As I called around, Laurie from hotel answered and she said would put room on hold for us, if we found something closer that was fine. I called her back after trying to make a few attempts at trying to find a place closer to Casper, Wyoming. She greeted us warmly when we arrived and even allowed the hot tub to remain open so I could relax. It was a great experience. also the special menu for guests of the hotel at Perkins that connected was great. Would stay here again. wonderful service. May 23, 2013
Rated 4.0 out of 5.0 by Short Stay We did a quick overnight and were very pleased with the hotel. They were hospitable to our pets and the front desk service was excellent. Only downside is that the walls are a bit thin so we heard our neighbors' TV late into the night and starting again around 5 a.m. Otherwise, great stay. May 20, 2013
Rated 5.0 out of 5.0 by Best over all The staff was excellent as was the room. Nothing was missed and they are very friendly from the house keeping to the manager every one wants to do well. May 20, 2013
Rated 5.0 out of 5.0 by Like going home From the time you walk into the hotel until you leave, there are smiling faces and happy voices to make you feel like you belong there and are just coming home after a long day. The rooms are clean and the food is great! Always look forward to my visits! April 1, 2013
Rated 5.0 out of 5.0 by Great Stay My wife and I had an awesome stay in Laramie, WY. Thank you very much! April 1, 2013
Rated 5.0 out of 5.0 by Great value, close to restaurants Great value and close to many restaurants. Close to the interstate and hospital. Quite rooms as the hotel is not close to loud street noise. Great game day location. March 28, 2013
Rated 5.0 out of 5.0 by GREAT STAY! The loung is great and the staff make you feel at home.the room is clean you can tell the staff takes pride in the work they leave behind. at check in they make you feel like you are very special and they do care. I will allways stay hear when i am in town. March 27, 2013
Rated 5.0 out of 5.0 by nice place to stay. great staff I would recommend this location. thanks for the hospitality. excellent place March 27, 2013
Rated 5.0 out of 5.0 by comfortable and curtious I always have a clean room and all the stuff needed for my stay .staff seems to always make sure i have what i need everyone is very curtious its the attention to details and the kindnes of the staff that will always keep me coming back March 26, 2013
Rated 4.0 out of 5.0 by Would stay again Good location. Walk to University. Staff friendly, attentive. They went overboard to get me a taxi from airport and back. Rooms clean, fresh. I am a Platinum member so I stay in Holiday Inn properties often. Noise between rooms was more than expected. Usually quieter. Beds comfortable. Decent. Wifi speeds were better than most. Have stayed in hotels all over the world. First ever with earplugs in the room to tone down the noise from nearly constant high winds. Very clever. Perkins restaurant attached to the hotel was like every other Perkins. Decent food and friendly service at a fair price. I'll be back. March 25, 2013
Rated 5.0 out of 5.0 by Great natural light, and away from noise!! I'm so appreciative to Ms. Disney and her upbeat staff at the Laramie site. We travel a lot, and enjoy being Priority Club members, and feel we get amazing service and quality from this hotel in particular. We get a better rate for being parents of a full time UW student than on our AARP or Great Rate plans. We also got to enjoy the GM's "happy hour", and after being in a snowstorm before arriving, we were grateful for the welcome. March 25, 2013
Rated 5.0 out of 5.0 by Hospitality Appreciated After a long day driving, we really appreciated the great hospitality, comp beverages, snacks and the ability to order and eat dinner in the hotel. Room was spacious and comfortable and quiet.. Check-in and out was smooth as glass. Kudos to all of the staff. March 25, 2013
Rated 5.0 out of 5.0 by Outstanding time When checking in Friday afternoon the room we wanted or were expecting was not available.The staff worked with us and we were given another room in its place.While we were out on Saturday our luggage was moved to the room we wanted and had expected and all was corrected.Your people in Laramie went all out to make our stay in Laramie a pleasent one. Thanks again. March 25, 2013
Rated 5.0 out of 5.0 by Great place to stay. This past stay was my third time there. It is a very great hotel to stay in comfort. The hotel staff is friendly and heipful to make your stay the greatest it can be. March 25, 2013
Rated 5.0 out of 5.0 by Relax and get son ready for school Your people were so helpful for getting our son ready for school! First helping to find apartments on Craigs list and then helping us find his apartment. Karina and Gary are great people and went beyond what we expected. Everybody at this property went above and beyond to help us with our stay! March 23, 2013
Rated 5.0 out of 5.0 by Hotel is Great The hotel is great. Clean rooms. Nice appearance. The staff is very nice, March 5, 2013
Rated 5.0 out of 5.0 by Perfect 10! This hotel is new and beautiful! The outside looks outstanding and inside is even better. The lobby is beautiful and the staff is friendly and helpful. The rooms are clean, cozy and comfy. The rooms have comfortable beds, flat screen tvs, micro/fridges and big bathrooms. The pool and hot tub area is open and clean. The fitness center has a treadmill, bike and weight machine. Attached to the hotel is a Perkins restaurant and there are many other restaurants and stores in walking distance as well as the University of Wyoming. February 11, 2013
Rated 3.0 out of 5.0 by Second Hand Guest I have been staying in Hotel/Motels for a long time. I used to get treated real good for being a regular customer. Not any more. I rented a meeting room. I pay close attention to the meeting room rates because I have to explain the cost to my company. I set the room up and when I got the FAX to sign the rate was different than I thought I was told. All I did was ask the Sales Person about it. He said "he doesn't usually make mistakes and he remembers things like this". He agreed to send out an amended contract. I never received the amended contract. I did sign what he said I should sign and FAXed the forms back. The day of our meeting. We had around 60 people coming. The Sales Person was going out the door as I was going in. He waived and continued on his way. The room was not opened for our meeting. I had to ask for them to open it. I asked if the Sales Person was there. I was told he went to lunch. After they opened the room and finished setting it up, we had our meeting. I also ordered some refreshments and cookies. They were never brought in. I guess the best way to express how I felt was confused. When I went to pay for the meeting room. The rate I was originally told was on the bill and the person I was paying pointed out right away that they did not charge me for the refreshments or cookies. I was VERY busy that day. This just added to my challenges. A couple of days later the sales manager called me and asked how things were. I pointed out that we didn't get the refreshments and cookies. He said well they didn't charge me for them. Then he went into how some of our people didn't show. One guy didn't make it. I am sorry. We had 20+ rooms. The other two guys, one was there and when I pointed it out he said "oh I see he was here" the other one my boss told the front desk he got snow out of Laramie the same day he was supposed to show up. My boss overheard my conversation and was pretty upset himself. We have a lot of work in the Laramie area and we have guys staying at this Holiday Inn Express quite often if not all the time. We are planning to have more meetings. We will be working in the area for a long time. We will be needing a lot of rooms in the future. The company I work for just celebrated 150 years of being in business. My company does a lot of business with the Holiday Inns in this country. I really don't want to be treated like this. I will look around for another meeting room. If the room rate was a problem, the Sales Person should have said something. What happened was very uncalled for. Another thing I really don't understand. I have worked for my company for over 34 years. I have been staying in motel/hotels for over 34 years. My company uses the CLC card. I have been told they are not good to deal with. I am sorry for that. I don't choose the Lodging Company for our company travel. I also don't agree to the rates that this Holiday Inn Express agreed to. But I don't get my Priority Points. This has just recently started to happen. I don't choose the Lodging Company. I don't agree to the rates. I do have a choice where I stay. February 5, 2013
Rated 4.0 out of 5.0 by Clean rooms and freindly staff We enjoyed our stay. I was close to UW campus. The rooms were clean and the staff friendly. Fitness room could use upgrading. January 25, 2013
Rated 5.0 out of 5.0 by Everything is Well This facility is good to come because there is a good staff "minding the store". January 18, 2013
Rated 5.0 out of 5.0 by Wonderful staff After driving 10 hours in a UHaul, it was really great to find such a pleasant staff and clean hotel. The staff were exceptionally attentive and friendly, and the room was just great I would recommend this hotel to anyone. Thanks. January 8, 2013
Rated 3.0 out of 5.0 by Quietness of room Could hear the person in next room snoring on an off all night, for three nights. Hard to get a good nights sleep with that!!! December 11, 2012
Rated 5.0 out of 5.0 by Great Customer Service Laramie staff know how to treat their customers to make the stay a great experience. November 23, 2012
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