Rated 3.7 out of 5 by 38
Rated 2.0 out of 5.0 by HandsomeDad not welcomed
Had to provide priority club card, credit card, drivers license and still I was not recognized as a customer? Maybe , it was, cause I was paying with priority points (or cause after a long day, I needed a bath?)
December 3, 2013
Rated 5.0 out of 5.0 by wesone51 wonderful experience
front desk managers and staff dressed professionally and very courteous and friendly, maids and hospitality crew pleasant and helpful. rooms were neat and clean. good coffee and brite white and crisp sheets. i would recommend to family, friends and professional associates.
November 4, 2013
Rated 2.0 out of 5.0 by Joyce6 wouldn't recommend!
Needs update not Holiday Inn normal standards, quieter a/c units. Discount with room stay in restaurant. Thank you for asking hope this helps.
October 30, 2013
Rated 5.0 out of 5.0 by Darrin726 Great Stay !
As always the accomadations were excellent. The staff was great and the the food was tasty ! I would stay at this location any day,any week,month or year -no doubt !
October 15, 2013
Rated 5.0 out of 5.0 by acestrada71 Comfortable bed and great service
soft beds and pillows wonderful staff very friendly
October 8, 2013
Rated 3.0 out of 5.0 by CombatWombat125 Business Stay
A nice hotel that is beginning to show its age. Staff is friendly and bar is nice with good food and reasonable prices
October 4, 2013
Rated 5.0 out of 5.0 by Justuc Great stay
Place always welcomes you everytine I stay, glad to call it my home 1/4 of every year!
October 1, 2013
Rated 5.0 out of 5.0 by TSIJohn Best in Laredo so far
This has been the best place I have stayed in Laredo by far so far! I would recommend this hotel to anyone traveling.
September 29, 2013
Rated 5.0 out of 5.0 by GoHecGo staff at the holiday inn laredo
i have stayed at many holiday inns across the U.S when i worked in the oil field and now with union pacific. The staff and the hotel is the best i have ever stayed. I forgot my shirt in my hotel room and i called and they put it in a bag for me and they reminded me that they had my shirt. Great staff great hotel. It doesnt feel like im at a hotel when im there, it feels like im at my tias house in laredo.
September 24, 2013
Rated 2.0 out of 5.0 by alex1984 Bad experience
bed was bad, curtains can‘t close so there was a lot of light when tryingb to sleep, I forgot a sweater and called reception to notify that I will be back at Nuevo Laredo in a week, their answer I got was...please call us later because I am busy with a person, I don‘t even live in the US so why a customer has to spend money making international calls and not receiving the customer service we need.
September 22, 2013
Rated 5.0 out of 5.0 by Darrin726 overall stay
Every time I stay here it is the most relaxing,comfortable hotel I stay at ! First class rooms and service .
September 22, 2013
Rated 4.0 out of 5.0 by Darrin726 Good as always
The rooms are always clean and comfortable and the staff is are the best in the business !
September 4, 2013
Rated 3.0 out of 5.0 by MarisaL Front desk poor customer service
Every time I call the front desk they were very rude. It seemed like we were bothering them. I had quit staying there for this reason and went back thinking it would have changed.
August 7, 2013
Rated 5.0 out of 5.0 by varodogg excellent
excellent staff, excellent room, good experience overall
August 5, 2013
Rated 3.0 out of 5.0 by QuieresSaber Overall Average
Haven't really stayed in other hotels in Laredo but comparatively to hotels in other South Texas areas I rate this hotel as average. The price was good when I compared online. Would I stay there again? When I go back I'll probably try another hotel see if it's slightly above average.
July 27, 2013
Rated 3.0 out of 5.0 by gliopsmgr Noise coming from the roof
I was placed on the 14th floor, and there was some noise coming from the roof, like a piece of metal banging the roof when there was wind. I mentioned this to the front desk after the first night, out of the 6 that I stayed, and nothing was done. Personnel is amicable, but the hotel had better days, and needs a good remodel
July 12, 2013
Rated 4.0 out of 5.0 by kidflash Laredo Stop
Nice hotel. Looks to be an older building, but was kept up. Clean. Has a bar and restaurant on site, but I did not eat or drink on this trip. I was upgraded to a bigger room, but it didn't have a mini fridge. Room was nice. AC was hit or miss......either too cold or too warm. The hallway was definitely not air conditioned. Nice gentlemen at the front desk. Looked like a nice workout room.
June 25, 2013
Rated 4.0 out of 5.0 by Skyguyt88 older, but still nice
I found the rooms a bit dated, but still comfortable. The wait staff at the restaurant was superb!
Every outlet in the room practically was in full use by lamps, clock, TV, etc. I had to unplug a lamp in order to plug in the coffee pot. In this day of smart phones, tablet computers, etc., most hotels have updated their lamps to ones that have more outlets in their base or something.
June 5, 2013
Rated 1.0 out of 5.0 by vulcan2900 don't go there
stayed there three days, two of them with out drinking water no shower and no toilet they where suppose to be with out water from 9:00 am. to 5:00 pm. on Monday. water went out on Monday morning and came back on at Wednesday. I left Tuesday night when I got no answers as to when we would have water or what they would do for us. I had to find my own hotel to go to as they had no plans for there customers. I spent $70.00 more a night at the holiday inn express by the air port. The manager at the front desk said there where no rooms there but when I called them they gave me a room with no problem. to me that was service. I spent the next 4 days there and enjoyed every minute I spent there, I can't say enough good thinks about the express at the air port. I am a platinum member for over 12 years and this was the worst experiences I have ever had. I can't only guess how bad a stranded customer had it???
May 28, 2013
Rated 4.0 out of 5.0 by montymx Good location and professional asistance
Excellent location for me and my familly, we like the location near the mall and other stores.
Help desk personel is verry profesional.
April 9, 2013
Rated 5.0 out of 5.0 by GCESA NOTHING
ALL IS EXCELLENT, SPECIALLY THE BUFET, CHEFF AND WAITRESS PEDRO ARE KIND
April 6, 2013
Rated 3.0 out of 5.0 by Travelpro6767 Old hotel needing serious upgrades.
Good staff, very poor quality rooms and property. I will not return to this location.
April 1, 2013
Rated 4.0 out of 5.0 by Buddy2013 still can be better
I usually stay in this hotel when I travel to Laredo but seems like that the alarm clock and the minisplit need to upgrade. I always try to set the sleep button for music but the last 2 times I had not done that due to bad reception of the radio tunner. the air conditioning is good, though too noisy.
March 27, 2013
Rated 4.0 out of 5.0 by Polito Comfortable room
Over all stay was comfortable however the restaurant with limited hours and menu was poor.
March 22, 2013
Rated 1.0 out of 5.0 by gdavila6 Poor rooms
The airconditioner was making loud noises the restroom was not clean. the overall condition of the facility was in poor condition. would not recommend to anyone and will not be staying there again.
February 2, 2013
Rated 4.0 out of 5.0 by Willydmax Great bed and great view from the top floor.
The only negative I found is the lack of a continental breakfast especially with the price as high for the room.
January 17, 2013
Rated 4.0 out of 5.0 by NoNickNameAgain Good Staff
This hotel is out-dated. Bring your own power strip if you want to use your laptop away from the desk in the room. Few outlets and hard to reach. This property needs some major updates. The bathrooms are okay, but could use some fixes, like a toilet with constantly running water.
Having said that, most of the staff is wonderful, particularly in the restaurant. Juan, Pedro and the cashiers are very professional, courteous and efficient.
I had two separate stays, one week apart. During my second stay I was impressed when Pedro, the waiter, remembered my food preferences from a week earlier. I can't imagine how many people he sees a day, yet he was able to accurately fill my food order without me prompting him.
January 12, 2013
Rated 5.0 out of 5.0 by GCESA ROOM
I THINK IT IS COMFORTABLE BUT YOU HAVE TO DO CHANGES IN THE BATHROOM, BECAUSE THE PRICE DOESN'T FIT WITH THE ROOMS. I STAY IN YOUR HOTEL IN "HOUSTON ENERGY CORRIDOR ELDRIDGE", AND IT WAS CHEAPER AND BETTER THAN YOURS. AND I RECOMMED TO HAVE DAIRY BREAKFAST BUFFET (THAT IS EXCELLENT, FOOD, SERVICE AND ATTENTION OF ALL YOUR WAITRESS AND CHEF JUAN) BECAUSE WE STAY THERE ON WED/27/DEC AND THERE WASN´T ANY BUFFET SERVICE
January 4, 2013
Rated 5.0 out of 5.0 by adan great service and extremly helpful staff
from the time we arrived on site, desk staff and others were extremely helpful and accomadating through out our visit.
December 14, 2012
Rated 5.0 out of 5.0 by EMY28 DESCANSO EN LAREDO HOLIDAY INN
DESPUES DE UN GRAN DIA DE TRABAJO
A DESCANSAR EN EL HOLIDAY INN
October 10, 2012