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Rated 3.9 out of 5 by 56 reviewers.
Rated 3.0 out of 5.0 by vacum The floor around the bed needs to be vacuumed better. Otherwise, I enjoy my monthly stay. Restaurant & Bar personnel are great. May 25, 2014
Rated 4.0 out of 5.0 by my stay staff was friendly, but ALL of the tv channels had very poor quality, bed could use a change as you could feel and hear the coils. April 28, 2014
Rated 5.0 out of 5.0 by Muy bien para descansar Hotel de buena comodidad, esta antiguo, pero cómodo, ideal para descansar y hacer escala hacia el norte o viceversa, limpieza, y amplitud en la recámara, buena iluminación , amabilidad, se me hizo caro comparado con lo que ofrece April 25, 2014
Rated 4.0 out of 5.0 by Great service Enjoyed the stay. Front desk as well as bar/wait staff were very courteous. April 21, 2014
Rated 5.0 out of 5.0 by Great Service and Hospitality Civic Holiday in Laredo is exceptional. The staff is friendly and as always helpful for whatever one needs. I stay there to or 3 times a week and it's alway great. I call it my home away from home. The only thing I could mention to make things perfect, is the air conditioners (A/Cs). Laredo is very hot being in south Texas and the a/c's need to be addressed. They are getting up in age and I can understand the need for timers and reducers to save energy, but as a guest that has to sleep in the day and work at night, the timers etc shuting down or raising the temp, causes me to not to get my rest at times due to wakeing up sweating. We could use some help on that. The food and staff is excellent and enjoy eatting there on a regular basis and talking to the staff. Rooms are clean and a nice touch is the variety of pillows, soft to firm. Beds are comfortable. I always enjoy my stay. Great Place. Thanks April 19, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet. Enjoyed my stay as usual. Best staff around. Breakfast and lunch buffets are great. April 18, 2014
Rated 4.0 out of 5.0 by Restaurant Staff I want to take this opportunity to commend Sara, the restaurant hostess/cashier for going above and beyond of what is expected. Besides her duties, she helped the wait staff make sure all guests were served in a timely and friendly manner. She is always warm and friendly and welcomes all guests with the attitude that she is happy that they are there and it is a pleasure to serve them. Thank you Sara! April 12, 2014
Rated 5.0 out of 5.0 by always a privilege From the moment I walk in the door I feel like family April 8, 2014
Rated 5.0 out of 5.0 by One of the best hotels in Laredo. Everything was excellent, great staff, and the food was very good. March 24, 2014
Rated 5.0 out of 5.0 by Great as always ! This hotel always provides me excellent service and a relaxing stay every time I come here. Thanks again March 19, 2014
Rated 5.0 out of 5.0 by Front Desk Staff I am a regular at this location but I wanted to give special recognition to Juanita at the front desk. Juanita always greets me with a smile, is always very courteous and professional . On a recent Friday night stay on a busy weekend Juanita came through for me and adjusted the room rate to my normal rate, upgraded my room and doing all of this while the facility was booked solid. I have always appreciated Juanita's friendliness and professionalism and is one of the reasons I continue to be loyal to this location. February 25, 2014
Rated 3.0 out of 5.0 by Average Just the food was not great. The service and the staff was great February 23, 2014
Rated 3.0 out of 5.0 by Not your Average Holiday Inn Best thing about my stay was the dining, other than that - way below what I've come to expect from this brand. A/C did not work the way it was supposed too, Front Desk that evening was a joke. Late check out? I think not sir, the Hotel is fully booked. January 14, 2014
Rated 2.0 out of 5.0 by Needs security! The hotel itself is not bad for the area but i have been in better hotels in more remote locations. The beds are a too firm not the quality I am used too for holiday inn. The city itself Laredo, tx isnt a very safe place and thus the hotel itself should have security. As i parked in the garage i noticed some kids trying to break into a vehicle there already. I notified the staff and they were quick to respond but i believe there should be some security, Holiday Inn is a big named hotel i would expect to stay comfortably and i couldnt do i left that same night. January 9, 2014
Rated 4.0 out of 5.0 by Carpet Carpet had stains that need some attention. Pay for breakfast. January 5, 2014
Rated 4.0 out of 5.0 by After 7 continues weeks! After 7 weeks of living at this Hotel, I just miss my family!.. Breakfast are good, i just believe you should change from time to time buffet. Dinners are great! good food serve.... Thanks to all the Hotel Staff for their hospitality!!!! Thanks to all, and have a great Holidays !!! See you next Year!!! December 23, 2013
Rated 5.0 out of 5.0 by Convenient Location I liked everything at the hotel I just didn’t like that I was first in line at the front desk and they took other customer that just arrived first. Besides that everything else was ok. I previously stayed at a Holiday Inn in McAllen and they had the same problem. December 17, 2013
Rated 1.0 out of 5.0 OLD HOTEL... BAD EXPERIENCE This hotel is very old and does not meet Holiday Inn expectations. I booked a "Breakfast for 2 Included" rate an all i got was a 20 dollar rebate on the restaurant which is not enough to cover for the buffet and drinks. December 4, 2013
Rated 2.0 out of 5.0 by not welcomed Had to provide priority club card, credit card, drivers license and still I was not recognized as a customer? Maybe , it was, cause I was paying with priority points (or cause after a long day, I needed a bath?) December 3, 2013
Rated 5.0 out of 5.0 by wonderful experience front desk managers and staff dressed professionally and very courteous and friendly, maids and hospitality crew pleasant and helpful. rooms were neat and clean. good coffee and brite white and crisp sheets. i would recommend to family, friends and professional associates. November 4, 2013
Rated 2.0 out of 5.0 by wouldn't recommend! Needs update not Holiday Inn normal standards, quieter a/c units. Discount with room stay in restaurant. Thank you for asking hope this helps. October 30, 2013
Rated 5.0 out of 5.0 by Great Stay ! As always the accomadations were excellent. The staff was great and the the food was tasty ! I would stay at this location any day,any week,month or year -no doubt ! October 15, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service soft beds and pillows wonderful staff very friendly October 8, 2013
Rated 3.0 out of 5.0 by Business Stay A nice hotel that is beginning to show its age. Staff is friendly and bar is nice with good food and reasonable prices October 4, 2013
Rated 5.0 out of 5.0 by Great stay Place always welcomes you everytine I stay, glad to call it my home 1/4 of every year! October 1, 2013
Rated 5.0 out of 5.0 by Best in Laredo so far This has been the best place I have stayed in Laredo by far so far! I would recommend this hotel to anyone traveling. September 29, 2013
Rated 5.0 out of 5.0 by staff at the holiday inn laredo i have stayed at many holiday inns across the U.S when i worked in the oil field and now with union pacific. The staff and the hotel is the best i have ever stayed. I forgot my shirt in my hotel room and i called and they put it in a bag for me and they reminded me that they had my shirt. Great staff great hotel. It doesnt feel like im at a hotel when im there, it feels like im at my tias house in laredo. September 24, 2013
Rated 2.0 out of 5.0 by Bad experience bed was bad, curtains can‘t close so there was a lot of light when tryingb to sleep, I forgot a sweater and called reception to notify that I will be back at Nuevo Laredo in a week, their answer I got was...please call us later because I am busy with a person, I don‘t even live in the US so why a customer has to spend money making international calls and not receiving the customer service we need. September 22, 2013
Rated 5.0 out of 5.0 by overall stay Every time I stay here it is the most relaxing,comfortable hotel I stay at ! First class rooms and service . September 22, 2013
Rated 4.0 out of 5.0 by Good as always The rooms are always clean and comfortable and the staff is are the best in the business ! September 4, 2013
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