Rated 4.1 out of 5 by 64
Rated 5.0 out of 5.0 noise
My first night was not the best. I had gotten up at 4:30 AM to fly to Baltimore. A large number of children were there at that time. They had a dis-jockey, he said he would stop at 10pM, but didn't until 10:30PM. Therefore my expectation was for 10PM. Then after he did stop the children was laughing and talking loudly outside my window. It was a difficult night and a very early morning the next day.
The children, with adults with them, should have been told to be quieter so others could sleep. The adults there were no better than their children. This really upset me since children generally will be quieter if the adults had told them to be more respectful of the other hotel guests.
This is the second year this has happened.
February 24, 2014
Rated 4.0 out of 5.0 by Eric20194 Comfy
Nice beds, linens and pillows! Fairly quiet. Only thing missing was a bedside plug to charge phone .
February 24, 2014
Rated 3.0 out of 5.0 by cothran good and bad
Front desk staff was Amazing when it came to helping ne get business done. One night worker in particular was very kind and helpful to all. ! ! The staff that walked around with walkie talkies yelling into them in many lamguages during a very important event tuesday night was very disruptive. Rude and disrespectful! !
The fire alarm and no one checked on anyone before/during/after at 4am one night. No announcement that we were ok. Just stood there freezing. After an hour told someone set it iff smoking. No im sorry. Nothing. There were hundreds in room that slept through it. Two in our grouo have hearing problems. They could not have heard it.
One night there was over 50 plus teenagers in the area out by the pool having a dance party until after midnight. Music was louder than a huge bar. Many guests asked to have the music turned down and were ignored told quiet time was 10pm. One woman in her room had a panic attack from it. It was terrible. I was on the 5th floor and could hear it.
I felt the only staff that cared were the front desk but when we complained nothing was done. We were a huge group over over 1103am guests there for a . Pop machines were empty I lost $20 in them day shift front desk refunded once. Then said silly you should have learned yiur lesson after the first day. Out $20 is ridiculous. each floor and same problem.
February 23, 2014
Rated 5.0 out of 5.0 by Omar44 Great staff & great value.
I have already stayed few times at this hotel, and my next stay will be in the same hotel, whenever I am in this area.
Each and every time the staff was very nice to me and very helpfull at check-in and check-out. They always offer a bottle of water, what is very convinient when I need to take my medication (in many hotels, the water is not offered or when I asked, they do not have it). Breakfast was also very good.
February 17, 2014
Rated 4.0 out of 5.0 by JOHNE9 Mush nicer stay
I've stayed at a different Holiday Inn closer to my office in Beltsville (MD) and the rooms are average, the restaurant food is expensive, the bar is outdated, and the overall comfort level is average. The employees are the only plus.
The hotel stay in Laurel was extremely different. In fact, from now on, I will be booking my time at this establishment even if I have to drive another 15 minutes. It is certainly worth it. You cannot beat the fact that there is an Outback Steakhouse located immediately adjacent to the establishment. That's ALWAYS a plus.
January 27, 2014
Rated 5.0 out of 5.0 by cbman1 the bed & service was great
the staff was great & accommodating, and area was quite & relaxing
December 27, 2013
Rated 1.0 out of 5.0 by Janet1945 Very bad experience
We have the room 313 just next door to the party guys. It was a terrible night... with a lot of stress because we have afraid when the people on the party was bang, bang in our room door, instead if I call 2 times the front desk to inform them about the noise. We feel very insecure and unsafelly. The front desk people apologize
but I thought they want laugh at us. We cannot give a good recommandation of this Holiday Inn.
December 20, 2013
Rated 3.0 out of 5.0 by DJK51 Lots of noise from party at pool area
When we checked in I requested a room in a quiet area of the hotel. The desk clerk did tell me there was a party scheduled until midnight but the noise should not reach our room.
Even though we were on the 4th floor of the hotel, the noise from the main floor pool area carried very loudly to our room making it difficult for our children to sleep. I had to turn on the very loud heater in the room to mask the music.
The room itself was very dusty and the shower was leaky.
Several electrical outlets did not work.
Very conveniant location just off I-95.
Very conveniant to have outback steakhouse attached.
Front desk was very nice, professional and concerned about our stay.
December 18, 2013