Rated 4.0 out of 5 by 127
Rated 2.0 out of 5.0 by bshigh707 holes in sheet and towels
I you stay there you will find holes in sheets and towels as well as a more limited breakfast .This one was not up to par with the other 3 I have stayed at.
August 19, 2014
Rated 5.0 out of 5.0 by Panastyle Great Place to Stay
I loved the hotel but the only issues I had were that the bathrooms were a lil bit to small and the soap didnt agree well with certain people but thats not based on the hotel though. The Turkey sausage not a big fan of it but those pancakes were on point
August 15, 2014
Rated 1.0 out of 5.0 by Morgan460 Noisy neighbors ruined our stay
The initial impression of the hotel was good, the lobby was very nice. However, it went down hill from there. We were not greeted as IHG members. The room and bathroom were very small. The reservation was made for 5 people, but there were only 2 towels and no linens for the pull-out sofa. The security guard was very helpful in getting the needed items. The pool was very small, and the overbearing lifeguard spent most of the time lecturing parents on watching their kids and telling kids not to splash. At about 2:15 AM, our neighbors made it to their room and proceeded to yell and curse for 2 hours. It took 2 calls to the front desk to get our neighbors to settle down, and each time they asked us to go find what room it was coming from! That's not my job, it's security's. The A/C was very loud, and cut on and off every 5 minutes. We really like IHG's hotels, but lately it's been hit or miss on the quality.
August 13, 2014
Rated 4.0 out of 5.0 by geb5 Not bad. A few things could be improved.
It was pleasant, clean, and quiet, nothing great or terrible. We were with our two sons. Biggest issue was the sleeper sofa was so miserable that one of our sons ended up staying with relatives nearby rather than on the sleeper sofa. They were a bit too anxious to shut down breakfast in the morning when giving late comers just a minute to fill a plate would have been nice. On a couple of days we didn't get clean towels and had to go asking for them.
August 13, 2014
Rated 5.0 out of 5.0 by Joyster228 Updated decor and comfortable room
The hotel was surprisingly up to date. The décor was nice and the beds were comfortable. Overall very clean as well.
August 13, 2014
Rated 4.0 out of 5.0 by Karrie99 Great breakfast , wifi not
The wifi was in & out the entire 6 days we stayed, & I
Have worked in this industry previously so the security for
The hotel guests should be taken more seriously, our room keys
Were deprogrammed & I had to go to front desk. However
The front desk rep didn't ask for my last name to look up my
Room # herself nor did she ask for ID to confirm myself , other guests were standing at the desk at this time . She only asked for my room # & programmed my keys. For security of guests
This should be something addressed. When I worked in this industry we would ask for ID & confirm that this was the guests room under no circumstances would we ask for the room # out loud.
Especially when other guests are standing around!
August 12, 2014
Rated 5.0 out of 5.0 by Paul I Bodybuilder
My name is Paul Iatomasi and I was one of the guest bodybuilders. Everyone at this hotel was so friendly and couldn't do enough for us! We had a huge refridge in our room with a nice microwave...The room was very big and the hotel was very close to everything! We couldn't be happier with the staff!
August 12, 2014
Rated 5.0 out of 5.0 by UW84 Guest service
Front Desk Clerks were very professional and helpful . Excellent WIFI and Excellent Breakfast . Very clean and very safe . Great Location and I will return as the value was excellent and room size spacious .
August 10, 2014
Rated 5.0 out of 5.0 by Indiana13 Overall great Hotel
The best Hotel we stayed at in a long time. Great staff and rooms. Breakfast was very good and plenty. Used the shuttle to the Trains several times. It makes things very easy. Only about 2 minutes to the train station. Beds have soft and firm pillows on them. very comfortable.
August 10, 2014
Rated 4.0 out of 5.0 by Izzy8 Clean room and great service
The room was clean and the beds were comfortable
for a good nights sleep. The staff was friendly. The only problem we had was the second night the key card would not work, this was quickly resolved by the person at the front desk. The breakfast was nice and had many good choices.
August 10, 2014
Rated 5.0 out of 5.0 by L.Irene Warm and friendly service.!
There were five families in the group with me that stayed at the Holiday Inn Express suites, we all enjoyed our stay.
Rooms were nice and clean.
It was close to restaurants, grocery stores, as well as not tha far from Fedex stadium which is where our Jehovah Witness convention was held this year. We had a wonderful experience at the convention as well as at the hotel. Food was great especially cinnamon rolls and coffee. Thanks.!!!
August 7, 2014
Rated 5.0 out of 5.0 by Paul1234567 Excellent Staff
Everyone on staff was excellent. The front desk, maid service, and engineering. Always very polite, smiling, and extremely friendly and helpful. Great for convention attendance.
August 6, 2014
Rated 5.0 out of 5.0 by Stuff1 Loved the Sofa Bed
I so enjoyed relaxing on the Sofa Bed and the Window view. The large window provided a beautiful view of the sky, clouds, and trees. I was also able to enjoy the free concert on Friday. I was pleasantly surprised to see the Lake in the back of the hotel. A walk around the lake, what a way to relax.
August 6, 2014
Rated 4.0 out of 5.0 by Marie S Good location to restaurants and comfortable bed and great service
The hotel is clean and the service is good. The staff is friendly. The breakfast is stocked of what they supply and the tables are kept clean. You may be lucky enough to have a pack of nut mix in your room. The beds are comfortable and a great choice of pillows. You have all the basic necessities in the room. While I was there the wireless internet was not working properly in the rooms.
August 5, 2014
Rated 4.0 out of 5.0 by zsdfaSDAf Clean comfortable accommodations
In general, the staff and accommodations were excellent. I had some trouble getting connected to their WiFi network, but the connection and speed was fine once I connected.
August 4, 2014
Rated 1.0 out of 5.0 by NA for public use Incessant Barking Dog
Had to relocate to new room at 11PM when guest left unattended barking dog in room and left. Apparently hotel thinks dog has more rights than paying customer even though dog was apparently brought into room without telling hotel staff.
July 31, 2014
Rated 4.0 out of 5.0 by reunion family Getaway
clean rooms & nice breakfast always someone to help will stay again.
July 30, 2014
Rated 5.0 out of 5.0 by Judyvisitslaurel Great staff
we have stayed there several times in the past year and the staff (front desk, housekeeping, breakfast server) all remember us and give us a big hello when we return. very friendly and we feel secure there
July 30, 2014
Rated 5.0 out of 5.0 by Xplosive 1 Great energy' clean and really enjoyed complimentary breakfast...great choices
Very comfortable....I would recommend this hotel too everyone.Great place
July 28, 2014
Rated 5.0 out of 5.0 by cme82 Wonderful Stay and Excellent Customer Service
There is not one bad thing to say about this hotel. We arrived on Saturday, July 12. We had previous reservations at another hotel in which we walked from due to poor hotel quality and customer service. After calling every hotel in the Laurel area to only find out every hotel was booked we kept getting directed back to this hotel. The front desk clerk Enon went above beyond the meaning of customer service. He did everything he could to help accommodate our family. We were only going to stay for the night and the customer service and loyalty that Enon and Sarah the front desk clerks that worked very hard to make sure we were taking care of, changed our minds and we chose to spend our whole trip at the hotel. Te beds were so comfy and the rooms were spacious. We felt at home.
July 20, 2014
Rated 1.0 out of 5.0 by Tree22 Poor Service
The rooms were very clean and comfortable. If the hotel is very busy don't expect to get an extra towel bring your own. If there are any mechanical problems in your room don't expect prompt help. In all fairness it is a very good hotel.The physical building itself. The staff just need more training on how to serve its guests, to help them when they have problems with the rooms . And not go home while the guests have physical problems with their rooms that they cannot fix themselves. One last comment bring your own tools when you stay here you may need them.
July 16, 2014
Rated 5.0 out of 5.0 by latin.lover great stay
the stay was great every staff was very friendly and accomodating, i like the breakfast
July 12, 2014
Rated 5.0 out of 5.0 by Bluehydro A very good stay
My wife and I, plus cat Sparky, stayed here in July 2014. The room was very comfortable with the only exception being the pillows which were too big and hard. We were driving from NC to NH so this was a good stop on the way. The grounds are nice and there were lots of good restaurants within walking distance. The only problem we had was the $40 fee to include our cat. I think it should have been a $40 deposit that would refunded upon verification that the cat had done no damage (which ours didn't). But, despite the high cat cost and the too-big pillows, it's a fine hotel with good rooms and good people.
July 10, 2014
Rated 4.0 out of 5.0 by marciey very pleasant staff
front desk very helpful and courteous. Helped us find a place to eat close to hotel. Informed us of some of the local events going on.
July 9, 2014
Rated 5.0 out of 5.0 by allenm My stay at holiday inn
It was a great experience, clean room, nice amenities and friendly staff.
July 9, 2014
Rated 5.0 out of 5.0 by jballer Excellent Service!
All staff members were willing to go above and beyond to help me. They are all so friendly and nice, and have a great energy.
July 9, 2014
Rated 1.0 out of 5.0 by little_guy Pull-out sofa bed unusable
If you have more than 4 people in your party, then don't rely on the pull-out sofa bed. It is extremely uncomfortable - you can literally feel each and every spring coil.
July 7, 2014
Rated 1.0 out of 5.0 by GAVAAZ DO NOT STAY HERE IF YOU WANT TO SLEEP!!!!
We reserved three rooms for several nights so we could attend a family wedding. All of us had a horrific stay. The beds were extremely uncomfortable leaving us with sore backs but the worst part of the stay were the other guests. At 3 a.m. both nights of our stay, a huge group of adults went up and down the hallway yelling, laughing, slamming doors, in and out of the elevator with it's dinging bell and behaving as if it were 3 in the afternoon. This went on both nights of our stay for 90 minutes. I called the front desk (it took 3 attempts the second night for someone to just answer) to complain but I was told - there are so many of them and they are just returning from an event. As if that is relevant and justifies such selfish behavior. There was a girls softball team also at the hotel and my husband heard the girls ask their parents to PLEASE find another hotel for them to stay in. Previous reviewers also complained of very loud guests disrupting everyone's sleep in the middle of the night with no response from management. I've traveled with boys ice hockey and lacrosse teams for 9 years and have never encountered such obnoxious behavior from adult guests or our boys. DO NOT STAY AT THIS HOTEL.
July 2, 2014
Rated 2.0 out of 5.0 by dbsav Does not live up to the Holiday Inn brand
Having stayed at a number of Holiday Inns in the past, I was really disappointed in this particular hotel. First of all, room seemed really run-down. The sink faucet was loose, the mirrored closet door was off its track and not functioning, the shower curtain was torn and the bath tub was chipped. We had two kids sleeping in the pull-out sofa and it turned out to be totally warped and uncomfortable. We ended up bringing up a blow up mattress from our car. The biggest disappointment was my kids’ inability to swim in the pool. When we arrived on Thursday evening, we were unable to use the pool because a man was cleaning it. The next morning, with our bathing suits on, we were told the pool isn’t available till 4:00 PM each day. I spoke to the manager but she was inflexible. My kids were really upset. This was our fourth hotel in a tour through Virginia and Maryland and Holiday Inn did not fare well versus the other brands we visited. I really thought this, our final stop, would be the real treat. Holiday Inn has always been a special place to bring our family. We were really disappointed.
July 1, 2014
Rated 2.0 out of 5.0 by sheshe22 Furniture in rooms/staff
The furniture was outdated as was the drapes. They were too long and covered the air conditioner, so if you wanted the light out then you had no air. If you wanted air then you had lots of outside light, etc.
June 30, 2014