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Rated 3.9 out of 5 by 173 reviewers.
Rated 1.0 out of 5.0 by Just plain aweful I had inadvertently confused this property with the Holiday Inn Express on the other side of Lawrence. While the staff at the front desk were nice and helpful, the "King Suite" that we booked was overpriced and NOT a suite. Just because you put a hideaway couch in the room...DOES NOT qualify it as a "Suite". I'm in Lawrence at least once per month and have stayed at numerous hotels in the area. This one will NEVER get my business again. So sorry for the poor review...but I'm sure it won't be the last from your honest clients. RobT September 11, 2013
Rated 4.0 out of 5.0 by Stayed here lots Have stayed at the Holidome a lot of times in the last 12 years. Slowly being renovated, the public areas are good but the rooms still need updating. Managers reception on Wednesday a nice touch, but obviously nothing like other groups. Food quality is slipping. September 3, 2013
Rated 3.0 out of 5.0 by Less than happy about stay. Just a few things that we were disappointed about. *The outside door (Entrance C) was not always locked from the outside. Many times it could be opened without guest key. *The bathroom door (room 141) lock was broken, could not lock at all. *The swimming pool water had a green hue to it, it was not clear, a film could be seen on the top of water, there was debris (sand?) on the floor of the pool in the shallow end and in the pond portion (??) under the bridge that then flowed in to the deep end of the pool. *The whole guestroom had a dampness feeling to it. The carpet felt damp to the touch. The baseboards and electical outlets had kind of a griminess to it. It just didn't feel "clean" in there. *Housekeeping knocked on our door at 6:00 am stating that he had our towels. HOWEVER, we did NOT ask for towels, as we were still sleeping! Other than the above mentioned things, we had an ok stay. The kids enjoyed the pool table and the game room. August 22, 2013
Rated 5.0 out of 5.0 by I stayed there for a reunion. I was in Lawrence for a reunion and the staff were very helpful in all my requests. The room was very nice and clean. Quiet around the rooms. I will call on them when staying in Lawrence. Location was convenient also. August 21, 2013
Rated 5.0 out of 5.0 by Great Service We were moving our youngest daughter to KU and stayed one night. We had some items that we needed to bring in out of the back of our truck so it would not get stolen and the staff was very nice and willing to help us store the heavy stuff on the first floor so we could get to it easy the next morning. We had an incident where a tree branch fell on our daughter's car in the parking lot overnite and damaged the car. The staff again was very nice and helpful. They took the report and photos to management and the management contacted us quickly and told us to get the car fixed and they would reimburse the full amount. Highly recommend this place based on over service, cleanliness and comfort!! August 21, 2013
Rated 4.0 out of 5.0 by quiet atmosphere After two long days of travel, we found the hotel a great place to rest. The place is quiet, comfortable, and the service is great. We booked online and the room we requested was available upon arrival. The location of our room provided easy access to the indoor pool. I recommend this Holiday Inn. August 18, 2013
Rated 2.0 out of 5.0 by Hotel is OLD and needs Face Lift The first room had a foul smell upon entering. The staff was attentive and quickly placed us in another room that was much better. However, the overall hotel looks like it has not been updated in years. For the same money you can stay at a much nicer hotel that give free breakfsast! Why would I stay here again? August 15, 2013
Rated 5.0 out of 5.0 by Great cumstomer service We had an excellent time at the Holiday Inn. I basically needed a room for one night so my grand kids could swim while we were waiting to go to my sisters. The check in was awesome with the manager checking me in. She was so down to earth and pleasant. The kids used the pool all day and it was clean and the staff were very tolerant of 5 kids under the age of 11. Overall an excellent experience.. August 15, 2013
Rated 5.0 out of 5.0 by Amazing and Caring Staff As a person (family) that travels extensively for my career as well as personally, we look for familiarity with hotels, and Holiday Inn is our choice brand. This reigns true, especially when we are in Lawrence, Kansas, as this hotel is one of the most caring, attentive and compassionate staff I've (we've) ever encountered. Christy, Rocky and the rest of the management staff go out of their way to acknowledge each guest as they check in, and have leave a lasting impression with us. Rocky and Christy are outgoing and eager to help in all situations (happy to frustrating), and do so with a smile. They go above and beyond, especially with my family (as we are at this Holiday Inn at minimum once-per-month), to make sure that we have everything that we need, and recognize us by name (including our toddler son). I cannot boast how much it means to us to feel so warm and welcome at this hotel. Its nice to see friendly faces when we check in, and its nice to have them recognize us (even though they might be running, screaming "They're Back!" when we check in), and our child. They know our needs and work hard to ensure that they are all met. It also goes without saying, their staff is also awesome! They are also very helpful and eager to please, as well as recognize us from our frequency of stays. This is our absolute first choice of hotels in the Topeka, Kansas City area. We will travel 30+ minutes to ensure that we can stay here, if all possible! Rocky, Christy and their staff deserve a big round of applause and a Five Star Rating from our family! August 8, 2013
Rated 2.0 out of 5.0 by My stay Holiday Inn Lawrence I want to say how this hotel is good and bad. Front desk is very good, because they know what customers are looking for but bad one is not service. Building is too old and not good maintenance. I hope they will improve and update building. I am sorry but I will start to use other hotel from next week. August 7, 2013
Rated 5.0 out of 5.0 by Clean... Nice rooms, clean and comfortable. Really enjoyed the pool as did the kids. August 5, 2013
Rated 3.0 out of 5.0 by Good location Stayed here as part of a wedding block for my brother's wedding. Had billing issues upon check out, was not given the block rate even though we prepaid cash when checking in. Manager on duty did take care of this issue. Rooms were barely clean. I found a water bottle between the curtains and window in our room. Door lock was broken on door. Fan in bathroom did not work. Room had a musty odor that did not leave the whole time we were there. The day we checked in it was 103 in Lawerence, the heat was on in the room and it was 83!!! Thank goodness we had a dinner to attend shortly after we checked in cause it gave the room time cool off. I would have liked to have some sort of breakfast provided by the hotel included in the price of staying. There are several other hotels that offer this option for the same or even less of what Holiday Inn charges. While I like the old style and character of the building it did feel rather outdated. I've stayed in better hotels but I've also had much worse. July 29, 2013
Rated 5.0 out of 5.0 by Holiday Inn in Lawrence This Holiday Inn is pet friendly which was great as I traveled with my Pomeranian. The rooms were clean, comfortable, and we were able to get a good night's rest before resuming our travel. The staff was helpful and friendly. I have stayed at this location on a number of occasions when traveling through this area and will continue to pick this Holiday Inn for my future travels. July 16, 2013
Rated 4.0 out of 5.0 by room was great The last 3 hotels I have stayed at in 3 different towns all had a problem. First one: dirty kleenex on night stand when I checked in and still there when I left. Second one: brown stuff smeared on outside of bath tub. Don't know what it was, because no one got back to me. Also the key card was totally different and no one exlained it to me. Third one: bathroom fan was excessivly loud and could not turn it off. Didn't sleep very well because of it. This room was great. Once I decided to turn the A/C off during the first night, I slept like a rock. Turned it off the other 2 nights, and slept very well. Room was clean. Thank you for a great experience. Will recommend this hotel. July 3, 2013
Rated 2.0 out of 5.0 by Bad Staff and Worst House Keeping Never think, if it says Holiday Inn, it is going to be Holiday Inn Franchise that you are used to. At times it can be different experience. I travelled to Lawrence with family on conference. We reached there at 1 PM driviung from Kansa city International Airport flying from Florida. The room was not given to us till 3:30 out of 300 room hotel that looked pretty empty. There were at least 3 other families were waiting for the room. The reason was it is Sunday and they did not have house keeping to clean the rooms. Then you reach the room, it has that SMELL, worn out carpet, old style 8 feet ceiling. You feel like you are in some low lying street Motel rather than high priced room of Holiday Inn. Bathrooms are dirty, stains everywhere, no exhaust fan. Tub is not draining properly, worn out shower curtain. You try to change the room, they say they don't have anything available and said other room is not going to be much different. Being from Florida, we are not use to Indoor Pools giving that Chlorine Smell all the time. Bottom line, I will caution, do not think if the franchise is Holiday Inn that you will get the service you are accustomed to. June 18, 2013
Rated 4.0 out of 5.0 by good hotel Resturant needs to be brought up to the standard of the hotel the service in the resturant is poor the people that work there only worry about finising work and leaving not there customers The food is good and would get more business if it kept better hours and not push people out when they do have good business May 30, 2013
Rated 3.0 out of 5.0 by Bad Odor in Room This hotel accepts pets and one had obviously stayed and "used" the room. The hotel was full because of KU's graduation activities; so, changing rooms was not an option. The maid services was not very good. We had to ask for clean glasses and soap, twice. Otherwise, the buffet breakfasts were very good and the room was large enough, etc. May 26, 2013
Rated 5.0 out of 5.0 by Great stay Room was comfortable and clean. Housekeeping staff was very efficient. Restaurant and bar had good food and excellent service. Front desk staff was helpful and very friendly. May 25, 2013
Rated 5.0 out of 5.0 by Great customer service! I recently stayed at this venue and attended a conference there. The staff were friendly, helpful and very attentive to the needs of our group. I would recommend this hotel to anyone traveling through the area or hosting a conference or large group event. May 8, 2013
Rated 3.0 out of 5.0 by Good Pool This was my last stop before I got to Fort Riley, KS. and it was undergoing some improvements in the lobby area. The hot tub was extra large to accommodate more than just a few people but the timer dial was broken (at the time) and didn't shut off in the allotted time so be watchful of the timer-LOL! I did address this with the staff but I'm not sure if the issue was fixed at the time of the review. Other than that it was an ok stay, not the 4.0 I was expecting. May 7, 2013
Rated 3.0 out of 5.0 by Family getaway We had 4 rooms in our party. We asked for later checkout and 2 of the rooms had housekeeping knocking on door early. We had late checkout so we could go to church and then change afterwards, none of our keys worked and had to be rescanned before we could use them. It would have been nice if we were told that when we asked for later checkout. One room had my young niece and baby and they went swimming during that time and person at desk was a little rude when she said she couldn't get in. The room price for that weekend was a little high also. We choose this hotel due to sons church east lake there. May 3, 2013
Rated 3.0 out of 5.0 by Could have been better Room was very small, no in room refrigerator, maid service was poor, restaurant got order wrong, overall not the best stay for the price. Disappointing April 17, 2013
Rated 1.0 out of 5.0 by Hmmmmm..... No microwave, No refrigerator, No breakfast, terrible TV, nothing more to say. April 14, 2013
Rated 5.0 out of 5.0 by Very relaxing time We came as part of a convention, which is a busy time, and the staff was very courteous and professional. The room was very clean and the service was great. We had daily room service and our room was kept clean. Thanks for a great experience! April 14, 2013
Rated 5.0 out of 5.0 by Front Desk was great. Tyler at the front desk was so much help. He was always busy but smiled and was courteous. The room was great. It was clean, spacious and the bed was so comfortable I slept good. I was there for a convention and the hotel was very busy. We were all treated well and I really enjoyed the convention so much better because the staff was so kind and friendly. The food in both the café and bar was good. My hamburger was undercooked and when I sent it back it still came out undercooked. The rest of the food was good. . The only complaint I would have is the Hot Tub was always full of children and never hot so I could not relax in it the way I planned to after a day of convention. We have had this convention here before and I am looking forward to having it there again. April 12, 2013
Rated 2.0 out of 5.0 by Lawrence Holiday Inn "Stay" I normally stay at the Holiday Inn Express. They were completely booked, so we stayed at the H/Inn. Crowded, noisy, poor breakfast faire, and to top it off, the plumbing in the bathroom leaked and I woke up to a flooded floor. Will not return to a "Holiday Inn". I will contiinue to stay at your "Express" hotels. Dave April 12, 2013
Rated 2.0 out of 5.0 by Terrible sleep I would have figured the beds would be more comfortable, especially for the price. The beds were way too hard. I probably would have gotten a better night's sleep on the floor. The pillows are also ~3/4 the size of a normal pillow, so good luck rolling around in the bed and keeping your head on the pillow as you sleep. March 25, 2013
Rated 4.0 out of 5.0 by Good location Liked the location close but not to close to traffic congestion. Easy to get around town.Was not aware of inside pool Will remember that nexttime. Sports bar was only place to eat in hotel. March 8, 2013
Rated 4.0 out of 5.0 by Pleasant Stay I have stayed at this hotel several times and it is consistent in being a pleasant and comfortable place to stay. The staff are helpful and the restaurant provides good value. February 26, 2013
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