Rated 3.9 out of 5 by 59
Rated 5.0 out of 5.0 by gina771 comfortable and friendly staff
first time to holiday inn and the first impressions were very good. staff helpful and pleasant, room very comfortable and very clean, will highly recommend this hotel.
December 3, 2013
Rated 5.0 out of 5.0 by GARRYMSUCH Great Hotel in Leamington
Stayed 23rd November 2013 - had a great time partying in the marquee till the small hours.
Staff we're very nice, very friendly and extremely helpful.
Room was immaculate and faultless, great job by the maid - thank you!
Breakfast was awesome - all fresh and well presented.
Helping yourself to seconds was not a problem and a constant flow of coffee was well received!
I will definitely be making a return visit to the Holiday Inn Leamington Spa!
November 28, 2013
Rated 5.0 out of 5.0 by ryanalfie overnight stay
really nice room, comfortable bed, great breakfast - no queueing! helpful staff.
a very enjoyable stay, will definitely return
November 14, 2013
Rated 3.0 out of 5.0 by helen1983 Stay for business trip
Rooms were standard quality and clean. Staff were polite and friendly. Okay for an overnight stay for business purposes.
November 11, 2013
Rated 3.0 out of 5.0 by JHWT Hotel itself was good, but very poor IHG customer service
Hotel was generally good all round, clean and well equipped. We just had one complaint - extortionate WiFi costs for what is generally regarded as a reasonably premium and executive-based hotel chain. It cost more than budget places and should without a doubt be free with such rooms rates - it's plain insulting to charge such a high amount in 2013 when it is free with a £2 coffee.
Added to this, it didn't work particularly well and then cutoff upon expiry with no warning whatsoever, unlike every other paid service I've used before.
It might seem inconsequential and if we didn't like it we shouldn't have booked, but here is the main gripe - when I was automatically emailed asking to leave a review, I held back and instead emailed a quick note to customer services first to make the above point known, as I always feel it unfair to write reviews without bringing any issues up with the management first.
An apology and statement saying sorry that we were disappointed would have sufficed, although notification of a review of the costs for the future would have been nice. Instead I received absolutely nothing, just an auto email saying it had been forwarded to IHG and nearly two months later they still haven't replied.
October 28, 2013
Rated 3.0 out of 5.0 by Leisureseeker Comfortable bed and good service great breakfast
Nice room and mattress. Pillow choice soft or hard. Tiny point _ would be nice if soft and hard were on the each side rather than 2 hard on one side of bed and 2 soft on the other side. Would be nice if had bottled water in the bedroom as well as coffee and tea. Was not happy with the sleep as where we were sleeping it was really noisy through the night - mechanical noise - think it was the heat exchanger outside the building. Mentioned this in am and happy as received discount. Breakfast was fantastic.
October 24, 2013
Rated 5.0 out of 5.0 by minty454 Excellent Value for Group & Family Booking
The family rooms with 2 double beds are perfect for group bookings on a budget. With an excellent breakfast included and a late night bar the venue was almost perfect for our group visit. With the hotel being a 5 minute taxi ride from the centre it adds a little inconvenience but this is more than compensated for with the clean and tidy rooms, friendly staff and late checkout times
October 10, 2013
Rated 4.0 out of 5.0 by Robincurtis Everything as it should be
Everything was as it should be and all very good, except a bit slow on reception as only one person checking-in and out.
October 7, 2013