Rated 3.0 out of 5 by 82
Rated 3.0 out of 5.0 by Runch1965 Could be Better
This is a little bit of a tired hotel in comparison to other hotels in the IHG chain - the decor in the rooms is a little dated (with the thinnest sheets on a bed I have ever seen!) and the bathroom in particular could have done with a makeover. However I have to say that the room that I was in was comfortable, clean and I had two nights of great sleep.
What lets the hotel down is the staff and the management of the hotel. Whilst the staff are well-meaning and keen the level of service leaves a lot to be desired. As a Gold member I would have expected a much better reception than I got upon arrival and I was then put in a smoking room after clearly booking an non-smoking room - overall not a good start!
Things got worse when I had to wait an age for both courses of my dinner (and the first course was only soup!). I wasn't the only one as at least one person gave up and walked out. the bar is nice with a warm atmosphere and the barman was friendly and attentive.
Overall I would rate my stay as 'Average' as I had two really peaceful nights and it is well located for the customers I was visiting. However, I would hesitate to recommend the hotel purely for the poor levels of service.
By the way, no elevators so expect to walk a fair bit if you are booked in a room far away from reception!
November 13, 2013
Rated 3.0 out of 5.0 by bobinkotech Room out of date
Rooms out of date, Tv old premier inn travel lodge even have flat screen Tv,
bathroom toilet handle was loose, bath drain had rust around it,
room felt like there was draft from window
November 10, 2013
Rated 1.0 out of 5.0 by spoiledweekend Cold dirty room
We arrived early evening and went for a swim all good so far..
Showered and went to the bar - here it goes downhill.
A well dressed very noisy group was gathering in the bar area and as they arrived got served by the staff leaving me stood like a social outcast further along the bar.
When we returned to our room later in the evening it was very cold and we couldn't get the aircon/heating to work the single bedside lamp didn't work so no pre sleep reading.
The bed was very hard and though the pillows said medium they too were hard so not a restful night.
It was using the shower in the morning where the real faults came to light.
Thick black dirt behind the bath taps mould on the tiles and a large water stain on the ceiling this along with several patches of what can only be described as uncleaned filth all over the sink tops as well as lots of dust and cobwebs.
This was meant to be a wedding anniversary surprise for my wife but it turned out to be a shocker.
Would i recommend this hotel - not a chance.
Complained to head office this was passed to the hotel who didn't even respond - not good customer service
November 1, 2013
Rated 5.0 out of 5.0 by Jactomus Great service
Th staff were really friendly and helpful.
It was a very relaxing place to stay with lovely lobby and eating area. Also very convenient right off the M1.
October 31, 2013
Rated 4.0 out of 5.0 by PPPPZZZZ comfortable, quiet
Everything in the room was fine except the bedside light did not work. The room was quiet except the sound proofing to the corridor wasn't very good and loud guests returning to their rooms could be heard clearly. Free Wifi was good.
October 23, 2013
Rated 3.0 out of 5.0 by JMG19 Bedding & decor
This room needs redecoration. Walls marked and bathroom looking shabby. Bedding torn in two places. Breakfast was good value.
October 23, 2013
Rated 4.0 out of 5.0 by paulB61 Overall a comfortable experience
Room was fairly basic, but that's what I paid for so no complaints reception staff were excellent.
October 12, 2013
Rated 4.0 out of 5.0 by RogerToad Always made to feel comfortable here. Good food. Good value.
Stayed here a few times and will again. Staff always helpful and friendly. Get special offers at various times. As an IHG club member, get free wifi. Large free car park. Very good food and bar, both at reasonable prices. Our room this stay was not as good as previous rooms, it was in an area marked for refurbishment.
We do not use any of the fitness facilities, not our thing at our age!
24 hour attended front desk and CCTV to help you feel secure.
October 9, 2013
Rated 4.0 out of 5.0 by Zoe17 Good
Only gripe was the tv kept switching itself off otherwise very clean and now issues
October 9, 2013
Rated 2.0 out of 5.0 by sheilacy NO THANKS
We stayed for 1 night 3 adults ,taking our son to start uni
the room was cramped, the bed was hard and the pillows
were flat as a pancake,I woke up with a neckache which lasted
several days. There was a wedding on which did not impact us
The leisure facilities were ok, would have been nice to have magazines and more seating ,the guy that works there was lovely.
October 6, 2013
Rated 4.0 out of 5.0 by Lily24 Good value hotel with very pleasant staff
We stayed here for one night enroute to taking our daughter back to university. When we checked in the hotel was very busy with at least one wedding ,but the guy on the desk was very polite , friendly and welcoming. He took time to give us directions to our room as it was a fair way from the entrance. The room was clean and well equipped and quiet, if perhaps a little dated in decoration. Comfy beds and nice bed linen. Breakfast was excellent with staff clearing the tables very frequently. Swimming pool and gym were fine and special mention to the guy working in the leisure club for his friendly welcome. Would stay here again and can certainly recommend for an overnight stop.
October 3, 2013
Rated 2.0 out of 5.0 by jessiemae disgruntled
Although the hotel was chosen because of the bead fair on the 29th September we booked in on fri 27th.
The room was adequate but not up to your usual standards, there was a dirty towel in the bathroom folded to look fresh.
On the Saturday at breakfast I ordered eggs benedict, my sister smoked salmon with scrambled eggs, however thirty five minutes later I received what looked like two poached eggs covered in mushroom soup, and my sister was told there was no salmon. Not even an apology from the waitress. I did taste the sauce on the eggs but it tasted vile, I don't remember hollandaise sauce being brown.
Although overall we enjoyed our weekend we were disappointed with the room and service, which I said before was not up to your usual standards.
October 3, 2013
Rated 4.0 out of 5.0 by dakisback Convienient location, fast efficient service.
Located just off the motorway & just outside Leeds, this was an ideal location for me, as I arrived and left at "rush hour".
Staff are friendly & efficient, the hotel is clean & smells fresh.
The room was a little on the small side, this didn't bother me as I was on my own, it would have been crowded if there had been 2 of us.
My other complaint is the bar food selection is very limited, for instance: a steak or pork meal option would have been appreciated.
The breakfast is excellent!
Otherwise a good experience.
September 30, 2013
Rated 2.0 out of 5.0 by Dillbert Charging for a coffee?!?!
My colleague and I checked in on Monday 16th September, and were welcomed with the usual IHG courtesy. We had booked room-only, as we did not have time to eat breakfast, due to an early start. Despite this, we were given a voucher for money off breakfast, should we wish to change our mind - which was good!
My room had to be the most tired looking of all the IHG hotels I've ever stayed in - not good!
The next morning, we were checking out, but decided to grab a cup of coffee from the breakfast room. Although we hadn't booked breakfast, we asked if it was ok to grab a quick cuppa before our onwards journey. 'yes' said the lady 'but you'll have to pay for it'. Now, I fully understand that IHG do not get their coffee for nothing, but to want to charge guests for a drink that would cost the same as the discount they were willing to give us off breakfast is ridiculous.
I have stayed with IHG for years now, and have always recommended it to people I know. As MD of my company, I will always try to book IHG for myself, or other work colleagues. I'm not looking for freebies from IHG - just a level of understanding of the business travellers' needs.
I look forward to a return to the high standards I have come to expect, on my next trip away!
September 23, 2013
Rated 4.0 out of 5.0 by Karlsson Quist and comfortable stay
Arrived late but checked in fast and felt welcome at once.
Room was excellent and had a free upgrade at once.
Dinner nice and very good and fast service,
I will when passing Leeds stay here again.
September 22, 2013
Rated 1.0 out of 5.0 by Sergei802 Awful room, decent breakfast
We booked this as there was no hotels available for an overnight stop in York. The building and the room were tired and in desperate need of a refurb. The decor in the room was circa 1985 and the corridors were smelly with serval spiders.
Added to this the toilet didn't flush and the sink didn't drain. It was too late at night and we had two tired kids so couldnt be bother to contact anyone about it. We just wanted to get out and on our way.
To be fair the breakfast was decent and the table staff at breakfast were friendly and helpful.
Don't think we'll be back.
September 19, 2013
Rated 1.0 out of 5.0 by Zhey05 Uncomfortable
Most rubbish hotel we ever been. Not happy with the services the room is uncomfortable. Aircon is not working properly. The only thing that is beautiful in this hotel is their entrance and lobby. Nothing more. The rooms are old and messy. Will not come back anymore.
September 12, 2013
Rated 4.0 out of 5.0 by chanandkyle Would stay here again
hotel staff were lovely very helpful, room was lovely and well cleaned.. only down side was that there was aerobics in the main pool which made us feel forced out and uncomfortable.
will use the hotel again as we visit family and friends within Leeds.
more than happy to share our experience with our other family members so when they visit they will be comfortable staying with in this hotel again :)
thank you to all the staff for making our visit a good experience
September 7, 2013
Rated 5.0 out of 5.0 by RogerToad Good value hotel with good food and helpfully staff
Good value hotel stay. Very good food and drink at a fair price. Plenty of free car parking. Wifi. Helpfully friendly staff. Have stayed here several times before and will again. Recommended. (Swimming pool and fitness machines available if you wish, but I don't use them)
September 6, 2013
Rated 1.0 out of 5.0 by tarasmum No welcome here
We use Holiday Inn a lot each year but this had to be the worst stay we can remember. No welcome from the receptionist here, you had to speak first as she certainly wasn't going to. In fact on our checkout, she was arguing with a family about their bill. Everyone was looking, it was embarrassing. Turned out that the family was correct. They were being charged twice for the gratuity on their previous evening's dinner. Anyway, we stayed for 2 nights. More unsmiling , unwelcoming staff at breakfast so we only went once. The room was ok, a bit small. Much better when we went to the Premier Inn for our third night away. Amazing!
September 4, 2013
Rated 1.0 out of 5.0 by FrankandErnest Where NOT to Stay...................
I am afraid to say that this is the worst Holiday Inn I have stayed at. The public areas were fine, clean and looked after. However once leaving the bar or restaurant area the acommodation was very poor.
The room I had been assigned had not been vaccum cleaned before I got there and certainly not during my two night stay. The bathroom was worse still with the standard of cleaning much to be desired. Hairs over the bath , sink - possibly left by the previous occupant or dare I say previous to that ! Needs a thoroughly good scrub.
The Television did not work and when I investigated I found that the batteries had been removed. I would have thought that housekeeping would check those little things during their visit to make the beds. They had plenty of time to do so as they did not clean!
August 31, 2013
Rated 4.0 out of 5.0 by GeoffIssy All as expected
got a very good price for the rooms, so was concerned this might be a bit of a "Back-Water" hotel.
Hotel was absolutely fine, check-in all prepared before we arrived.
After a 7hour drive, whch should have been 3 1/2, all went smoothly, quick dip in the pool with the kids and relax......
and this is in addition to the fact there was a large wedding party there at the time
August 27, 2013
Rated 1.0 out of 5.0 by Kunder Poor service
Very poorly maintained, carpets is very dirty and looks like not cleaned for months. Bathroom is very dirty.
Waited more than 30 mins at bar counter to buy drinks.
August 25, 2013
Rated 3.0 out of 5.0 by Goonergeo44 Ideal for Garforth
Have used this property when visiting daughter in Garforth when we cannot stay with her. Predominantly business mid-week and weddings and functions at week-ends It's a few minutes drive or a pleasant twenty minute walk so an ideal location
An excellent Gym with a small but adequate pool.
Best to use a B&B inclusive rate as there is nothing nearby for Breakfast. A pleasant bar with a good selection of draft beers.
Have never used the restaurant for dinner, however, it seemed to be popular.
August 22, 2013
Rated 5.0 out of 5.0 by LordSugar Well run hotel
Clean airy and spacious room (we had a standard twin).
Did not sample the dinner, but will do so next time. The breakfast was self service; it was non-greasy, fresh and plenty of choice. We were escorted to our table in a professional manner and made to feel very special.
The location is second to none. Minutes from the motorway, quiet countryside location and easy reach of the city. Big not-crowded car park.
Gym and pool on site.
Complementary bottles of water, crisps and chocolate bar in the room. As well as usual tea coffee.
The only minor gripe: the TV reception was not good.
Overall it was a pleasant stay and I will return.
August 21, 2013
Rated 2.0 out of 5.0 by scubadance Beds need changing
Unfortunately we found that the beds were extremely uncomfortable.
The pillows were poor as well, even though you had a choice of soft or firm, there was really no difference.
The room was stuffy even though the air conditioning was operating.
The room also smelt foisty.
On a good point the staff bar and resteraunt service was good.
August 20, 2013
Rated 5.0 out of 5.0 by gleeclub2012 Enjoyable experience for all my family.
I recently stayed at the leeds Garforth hotel as my daughter was attending a dance/drama course at a school close by. The staff on reception were extremely helpful and very friendly , just what we wanted after a long three hour drive from home.
We were given our key card and directions straight away and we found the room very easily.The room was basic but had everything we needed although a few more milks would have been greatly appreciated so we could have more than one drink!
Th bar area was a little formal i felt for a family as it was full of business men having meetings. This i realise was because we visited mid week, but i do think this could be improved with a family lounge area.
The bar list was good and included hot drinks but i feel the restaurant menu lacked choice and was quite expensive therefore we ate at a lovely pub opposite the hotel which was full of families and had a much better atmosphere where we felt kids were not in the way!
If you stay here you are untitled (as a bonus!) to use the spa facilities which i must say were amazing. My family used them both days and my daughter and i even joined in a water aerobic lesson which was extremely fun .The lady instructor was fab and full of energy and smiles, i felt like i was on holiday!Well done to all the helpful,cheerful and friendly staff you made our experience great and we will defiantly be back!
August 19, 2013
Rated 5.0 out of 5.0 by yes47 great service
it was perfect for my stay and would recomend to all
August 13, 2013
Rated 4.0 out of 5.0 by dadof2 Good Value
Although the hotel does need updating behind the reception and restaurant, our beds were clean the tv worked the water was hot to wash with and staff friendly, and a swimming pool,
What more can you really wish for?
August 8, 2013
Rated 1.0 out of 5.0 by JosieBaby72 Worst holiday inn we've ever stayed at
Not really into slating places off and maybe the staff were having a bad day but we won't be staying here again. As a gold elite member I posted a review on the IHG website which I hope gets addressed. Basically not the quality and service we have received at any other holiday inn and we have stayed at loads over the last 10 years!! That is all. Thankyou x
August 4, 2013