Rated 3.0 out of 5 by 100
Rated 3.0 out of 5.0 by Bath Badger Old and desperate for refurbishment
This hotel could be so much better.
Fantastic location, just of the motorway and main trunk roads.
However the front desk service was slow and impersonal and the old box like televisions in the rooms are almost as big as the rooms themselves!
I booked an executive room, which if it hadn't been for the sign on the door you wouldn't have guessed! Although I had stayed here before and know that the standard rooms are even smaller! I had hoped for something a bit better with the exec room but was left disappointed. I even got a little sofa - which looked so stained and old I wouldn't have put my case on it, let alone sat in it.
Room lighting was poor and dingy.
I used the gym, which isn't much bigger than one of the rooms! First piece of equipment I used wasn't working. Gym is too small really, not enough cardio equipment and no real floor space.
I also used the steam room, which stank of fetid mould, something definitely not right there.
Also considered using the pool, which looked more like milk than pool water. The sauna however I couldn't fault!
Bar service on the other hand was prompt and friendly! Even if loud football on the only flat screen in the hotel isn't your choice.
The hotel is ok value for money, but the location alone will bring me back. This hotel is desperate for modernising and a little more attention to details and service.
February 28, 2014
Rated 5.0 out of 5.0 by Mick1457 Great relaxing stay
Bed very soft lots of choice on pillows room was large with king size bed had a very enjoyable stay operations manager wadji was fantastic nothing was a problem to him
February 26, 2014
Rated 1.0 out of 5.0 by Campino Run down hotel
After using Holiday Inn's over the UK I expected a good standard. Sadly this wasn't the case at this hotel.
Over all it's very run down property with requires a lot of TLC. The room was dirty. In need of a deep clean. Carpets were not hoovered & the mirrors dirty. There was hair in the bath.
Whilst the staff were quick to response I was promised a service room while I was out. When I returned all that had been achieved was the mirrors cleaned & the bath wiped down. This doesn't count as a service.
Ordered a sandwich from the bar to find a black hair in the middle!
I was given a discounted rate on check out but after working in hospitality for over 8 years this isn't the service I expect from HI.
February 26, 2014