Rated 3.4 out of 5 by 119
Rated 4.0 out of 5.0 by magge52 Good stay ovarall
Hotel is a bit dated but in good condition. Clean room and bathroom, A/C worked well, not too noisy. Layout of the hotel is confusing, finding my way around was difficult, layout is like a maze. Internet was dog-slow. I'd rather pay a fee for speed. Good stay overall and a good value as well.
June 23, 2014
Rated 2.0 out of 5.0 by RomanLM Worst Holiday Inn Experience so Far
I usually have very good experiences with Holiday Inn, so booked this spot without much thought. Inn looked like it needed some maintenance! Walked into my room, turned the lights on- one flickered and the others did not turn on at all; 2 lamps had burnt out bulbs. Floors were uneven and creaked. Decor was atrocious. Worst part: The ants- there were ant trails all over the room and I spent my three nights flicking them off myself.
Staff was not very helpful, and the Indian gentleman (older) who checked me in was downright rude. Did not greet me as an IHG rewards member, did not give me the internet passcode, and was condescending when I asked about breakfast (No free breakfast). I later heard him on the phone say "but you don't sound old enough'...really? What kind of professionalism is that?
The shuttle- ha. I schedule to leave at 7am and be picked up at 5:30pm. Morning shuttle was 20 minutes late, evening shuttle was an HOUR late (first day). Second day, it was 30 minutes late in the morning and after waiting 40 minutes that evening, someone who attended my business event was kind enough to get me a cab ride back.
Will not recommend and will never stay there again.
June 22, 2014
Rated 2.0 out of 5.0 by cleansheets I stayed because of location only.
The housekeeping is not good...dirty sheets upon arrival and refusal to change them upon request. Do not let it go like I did...see the night manager even if you have to wait up. The rooms are rundown.
June 18, 2014
Rated 5.0 out of 5.0 by Brunswick Retiree JP Wedding Stay
Sadly the pool was not functional so there was no opportunity to sit by the pool and relax. Even if the pool was not in service it would have been nice to have the chairs out as one could sit out and enjoy the gorgeous weather. .
Huge Kudoos to Andrew and I think her name is Marie. They are awesome. The staff there was absolutely wonderful!!!!! I highly recommend staying here if one is looking for a place in Leesburg.
June 18, 2014
Rated 1.0 out of 5.0 by Very dissatisfied custome Avoid this hotel until things improve!
The manager, Linda, did all she could to overcome a very poor maintained facility. The hotel is run down, unclean, broken in many ways. The breakfast is bland and served in an Indian restaurant which smells. The halls reek of smoke and in one room the smoke detector was missing.
Our housekeeping was very poor until we requested specific things each day to be done. The printer was broken all week so we couldn't get our boarding passes and the pool was broken with no attempts to fix it.
The hotel is NOT worthy of the Holiday Inn name.
June 16, 2014
Rated 3.0 out of 5.0 by E squared Nice town
I was glad to have a nice comfortable room and nice staff. But the food was not like the internet picture showed at all. There was only 4 food choices compared to the 10 or so shown on the website, and 3 beverages besides water. Since I have boys traveling with me, we were hungry and needed protein choices and were disappointed. The internet was down or super slow most of the time too. The smoking area was right outside the door we had to use so we had to walk through it every time we left the building.
June 16, 2014
Rated 5.0 out of 5.0 by manheim great service
would stay there again. Sorry, but you are not paying me for 50 or more characters or more. Yes, I am a writer!
June 13, 2014
Rated 5.0 out of 5.0 by Bevie39 great staff and general manager
We stayed at the hotel on the 6th and 7th of June as we were thereto go to our grand-daughters wedding. The staff and all the people there were great from Andrew who was a delight to the office staff restaurant staff and to the general manager made our stay there enjoyable. Thanks again.
June 11, 2014
Rated 2.0 out of 5.0 by jj9148 Tired, dirty and unresponsive
Old hotel - room wasn't in bad shape.
Door dead bolt anchors were pulling out of door.
Room service delivered dirty food and left the tray for more than 24 hours.
June 9, 2014
Rated 4.0 out of 5.0 by Kanna Not Bad and Not Exceptional Either
The hotel was clean. Room was clean and comfortable. Older hotel. Staff was friendly. Breakfast was not good. Selection very limited. Pool was not open and it was June. Hallways had an odor from the adjoining restaurant. 8 AM knock from room service to clean our room....we were still sleeping!!! Overall, OK hotel for using rewards points. Would not want to pay full price to stay here.
June 8, 2014
Rated 3.0 out of 5.0 by Not Swimming Food service terrible and pool closed
When making the reservation a few days before checking in, I was assured the pool opened the previous weekend. However, it never opened due to mechanical issues. Restaurant staff was completely overwhelmed at breakfast. There were no utensils, plates, food and you waited 20 minutes or more for drinks or coffee. To make it worse, the staff were not even attempting to hurry.
First floor smells of curry.
Desk staff were great and rooms were clean.
June 5, 2014
Rated 3.0 out of 5.0 by JMW828 Outdated room but friendly service
Service at the front desk was welcoming and responsive. Hotel rooms felt dirty, bathroom door didn't stay shut, and there was even some trash found on the floor. The hotel restaurant's food was really bad, but I did not have Indian food so that may have been why.
June 4, 2014
Rated 4.0 out of 5.0 by DCrunner14 Very Welcoming Staff
The staff at this holiday in (Christy and Laura in particular) were very helpful and welcoming. I had questions before arrival about my reservation made on a separate website for a special event and Christy was very helpful in sorting through everything. Laura was on duty for when I checked in and was very bright and cheery. The other staff were helpful and courteous. I felt like they were happy we were there and were valued as customers.
June 2, 2014
Rated 2.0 out of 5.0 by tigerrunner Overall OK but nothing stellar
the room and hotel was basic. nothing nice and in need of some renovation. the carpet looked old. the wi-fi is free which is a plus.
we had issues with our TV which was fixed, but i feel it should have been caught before we checked in.
the shower was good and the shampoo/conditioner was nice.
June 2, 2014
Rated 3.0 out of 5.0 by hounddog2 Not exactly charming
We have stayed here several times before and it has gone down hill since our last visit.. It cannot be considered charming. THe front desk staff were very helpful. The rooms were clean enough to be passable but only just. The decor is looking old and tired and grungy. The hallways were dirty and were not cleaned the entire 3 days we were there. The same dirty glasses and cutlery were on the floor in the hallway the entire time. There was a dirty rubber glove outside the entrance all weekend. The towels were changed daily but at least one day they were replaced with ones that had probably come from other rooms, seemed unused at first glance but had obviously been used when opened up. The breakfast is appalling. The restaurant stinks like Indian food which is horrible at breakfast time. The bread is stale white slice, the oatmeal is instant, the eggs are wet, no bacon, corned hash which looks disgusting. There is no yogurt despite the sign for it. The cutlery to serve the buffet is covered in old food. It is not edible.
May 27, 2014
Rated 1.0 out of 5.0 by LeeKW Will never stay here again
First let me say I'm a priority club member with holiday inn. We never stay anywhere else!
Check in - so-so friendly staff, not offered upgrade, not offered extra points or water. This has never happened before. Did not receive wifi code
Room service - the food was not cooked, really a completely cold, raw burger! Called to complain, not my fault and hung up on me. Didn't know if I would get a replacement or not. Finally arrived about 30 minutes later but no replacement fries. Not good!
Room - half of the items in bathroom were missing, glad we had our owe this time! And ants, they were every where!! Wallpaper cracked, curtains didn't match, no microwave. It was the little things that were missing in the room.
So skip this one and go on down the road to the next IH!! This one is not worth the money!
May 24, 2014
Rated 2.0 out of 5.0 by Rabbit1 Room Comfort
Location great, but room comfort not so good. Air conditioner would not cool the room, commode ran water all the time, housekeeping did not clean room on two separate days, two lamps needed bulbs.. I stayed two weeks in the same room and ask to fix the problems the first day and the problems were not fixed when I checked out.
May 18, 2014
Rated 1.0 out of 5.0 by Stl.cards67 Very poor experience
I had booked this hotel for me and a business colleague and needless to say it was a bad experience.
To begin with I could not get in my room after check in at 10P as the key did not work. Your staff tried as well and could not enter as well. The big issue was the front desk person did not have "access" to get a new key so I was stuck in the hall with my bags. All other management had gone home so this person called a manager for access to a master key box in the office and eventually got the door. However I could not leave the room as my key would still not work so I was a bit held hostage in my room. Not until the next morning did a new staff member have access credentials to issue another key card.
I was told many factors contributed to this but at the end of day I did not get in my room until midnight and had major presentation the next morning. Will not use this hotel again..
May 17, 2014
Rated 2.0 out of 5.0 by Unhappy Rewards Club Memb Not worth the $$
2 weddings yelling outside my door, late into the night. It might be ok if you are part of it, but trying to get some rest was not an option. Called the front desk, no help. Will not stay there again, as they seem to specialize in wedding parties.
Property is advertised as historic, it's more like "old" & "out of date"
May 14, 2014
Rated 5.0 out of 5.0 by Touring civil war sites Pleasant stay, excellent value
Our party occupied two rooms for two nights each in April 2014, as part of a visit to Civil War battlefields.
Both rooms were excellent -- clean, comfortable, attractively furnished. The hotel had ample parking and the check-in and check-out process was smooth. One evening, one room was short on wash clothes and the front desk sent some up promptly.
In short, everyone was very satisfied with the experience.
The rates for the rooms was very competitive, making this hotel an excellent value.
We will stay here again when in the area.
April 29, 2014
Rated 4.0 out of 5.0 by SSCTraveler Good value!
Pleasant staff, clean and comfortable room. Will stay again.
April 19, 2014
Rated 4.0 out of 5.0 by Patliz1 Hard To Find
This hotel is situated all the way at the end of the road right behind all the other hotels in the area. If you're driving at night it is very difficult to find. Other than that the hotel is average on everything. Nothing really stands out here. The beds are comfortable. The furniture in the rooms needs to be updated. Fitness area is very tight but they do have decent equipment. Rooms are clean and pretty quiet. I didn't hear housekeeping slamming the doors in the morning which is very nice. I got offered a bottle of water and a snack or 500 points at the front desk which I normally take the points because the water is almost always free.
February 11, 2014
Rated 5.0 out of 5.0 by Grammy from AA Our Perfect Baby Shower in the Carradoc Hall Suite
In summer 2013 I learned of a blessed event expected in 2014. I arranged for a venue to host a baby shower the Sunday after Thanksgiving. What a fun time was had in all of the preparations. The chef had only to prepare the dishes I had requested with recipes I had provided for ideas. Since this shower was planned long distance (I live 500 miles away) I sent or carried all the items for the event. The cooperation with the D.C. venue was paramount.
Ten days before the event, I was told my reservation was cancelled. I was devastated. All the preparation. All the guests.
After recovering from my shock, I went on line for Leesburg area hotels, etc. The expectant parents live in Leesburg as do many of the invited guests. I know of Morven Park and Carradoc Hall was the associated hotel. I recognized it in the photos. An Historic venue would perfect!
From the first phone call with Charity, the front desk manager and reservations/event manager, to the assistance from Shehryar with getting the baby gifts and and things to the car afterwards,this was the perfect location for our event. I needed a suite of sorts and ours was perfect for our 20+ guests. This historic hotel has a very warm, rich feeling while providing all of the modern amenities. Charity knows her property well and was so very accommodating making all of our arrangements. Dave carried in all of our many boxes of party supplies. Then he moved the tables and chairs around just as I needed to display food, gift table, etc. in the perfectly sized living/conference room area.The adjoining bedroom had several refrigerators for beverages, room for coats, etc.
Laura does a wonderful job of managing these truly customer service staff individuals who are so sincere in their caring for their guests to the nth degree.
Thank you all and each of you for making our baby shower such a wonderful celebration. We truly couldn't have done it without you!!!
January 30, 2014
Rated 2.0 out of 5.0 by DisapointedinHI1262 Needs a major update
The only reason I stay at this Holiday Inn is due the location.
The hotel needs serious updating and a full blown renovation.
I have tried eating breakfast in the restaurant on several visits and have been disappointed every time.
January 14, 2014
Rated 5.0 out of 5.0 by PJK1966 Great stay
The property is in a great location in Leesburg, VA. The staff was very accommodating to my room location request. Great room, comfortable bed, quite night's sleep...even on New Year's Eve when the hotel was hosting a large function. It's a really nice well kept property. I can't say enough about the staff...very helpful, knowledgeable and friendly.
January 6, 2014
Rated 1.0 out of 5.0 by Dulwolf IHG and Room
IHG mistake was finally cleared. Reservation issue that took their handling of the local staff to resolve. Thank you
Room was ok. Bath was worn, dirty and needs work. Hotel in general was not up to Holiday Inn standard. Disapponting and frankly a bit discouraging for a strong advocate of the chain.
January 2, 2014
Rated 5.0 out of 5.0 by Josey58 Relaxing Stay
Old country in with modern amenities. Great view. Many local sites nearby. Old country charm.
January 1, 2014
Rated 5.0 out of 5.0 by BlueSushi Absolutely The Best People!
We were in town for a wedding and had the best time, due in large part, to your staff. We were a large group and you accommodated us in every way!
Van rides to town, a winery, and a family party. Thanks Dave and 2 other drivers!
Excellent food and a personalized India experience. Thanks Ali! Excellent wine and spirits. Thanks Bill!
A Wonderful front desk staff. Thanks Lauren, Sally and others whose names I forget!
We all had a great time, got home safe and will definitely come back once the snow stops flying!
December 14, 2013
Rated 2.0 out of 5.0 by BCap Hard to find and hot!
We arrived after it was dark driving in from the DC area. Our GPS was telling us that we were nearly there yet we couldn't see the hotel. It wasn't until we were within 100 yards of the driveway that we saw it. And it wasn't until we were at the registration door that I was convinced we were at the right place.
The temperature outside was just above freezing. When we got to our room the AC/Furnace was set for 70. The room felt like 90. We had to turn on the AC set the temp at 56 for 20 minutes in order to make the room comfortable. Even then we had to run the unit - set at 60 - to make sleep comfortable.
November 28, 2013
Rated 2.0 out of 5.0 by IfonlyIhadablanket not exactly great service
The hotel was unable to provide bedding for the king suite room I stayed in. It took 30 minutes to get 2 pillows, after I was initially told they did not have pillows for the pull out in my room. They we not able to provide a blanket for the pull out. I used the blanket on my bed for my 2 children and I slept with only a sheet. I made a complaint at checkout and never heard back from anyone.
The hotel is also very hard to find your way around. The staff actually commented on the fact by saying, "It is like a maze, good luck" I had to use the map every time I came and went from my room.
November 20, 2013