Rated 4.1 out of 5 by 146
Rated 4.0 out of 5.0 by Taylor66 Excellent location
While I have titled this review as Excellent location it may also be its drawback. Leicester has a new and vibrant city center with a fantastic mix of shops, both chain and independent. this hotel is just a couple of minutes walk away from this, so shopping and the vast range of restaurants are within easy reach, this may also be why throughout the night sirens from emergency vehicles can be heard. the double glazing just wasn't up to the job. We could also hear all the party goers leaving the hotel and we were o the 6th floor.
To balance this out, despite being fully booked the staff were superb. From the friendly and knowledgeable staff on reception to the efficient bar staff and the friendly cleaners who had a pleasant good morning/afternoon as you passed them.
Breakfast was of high quality and again the staff were welcoming and efficient.
So if you want a clean, friendly hotel within a stones throw of the city center, I highly recommend this one, just take some earplugs.
December 5, 2013
Rated 1.0 out of 5.0 by Syah Not in a hurry to go back!
I stayed here for my Xmas party with work last Friday. I was quite dissapointed by the standard of the room and the cleanliness of the room! Defiantly NOT worth the price! The dust was around 2 mm thick on the dressing table which to be fair was not the staffs fault but the cleaning company the holiday inn employ! The bar staff on the evening were helpful except one who was quite unhelpful and miserable with "can't be bothered" attitude! In the morning I went to complain about the cleanliness of the room to reception the first guy I spoke to didn't seem to know what to do however when he got his manager she was quite helpful. Meal for the evening 4/10 breakfast 8/10
December 3, 2013
Rated 3.0 out of 5.0 by J1971 The Good, The Bad and The Ugly
Reception staff were great and dealt with any queries quickly.
Room Service didn't answer the phone then made up my order I had to place with Reception.
Cleaning crew left heating on high, left the toilet seat up and left the lights on.....
And for the price you would expect free Wifi......
November 30, 2013