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Rated 4.1 out of 5 by 287 reviewers.
Rated 3.0 out of 5.0 by average city centre hotel in need of a refurb. Upon arrival the receptionist was very polite and welcoming offering complimentary water for being base member. Answered all questions professionally. The room was a let down (5th floor) in need of an update! Old furniture decor and curtains. Ate in the restaurant service was slow as no one was at the bar. After waiting 5 minutes a women than said someone will meet you around the corner in a abrupt manner. The waitress was very friendly engaging in conversation and polite. The bar maid when asked for ice was abrupt and a can't be bothered manner when we asked for ice and glasses which was recommended from reception as no ice machine on 5th floor. Overall the location is great for instant access to the city centre, the food is decently priced for the quality,and the leisure facilities are of good quality however the let Down was the service and dated and taty rooms. July 24, 2014
Rated 4.0 out of 5.0 by A very warm welcome every time from reception! A great location for the City, thus dispensing with the car. Reception staff are second to none.....! Executive rooms modern, clean, good sized beds, with water provided and good ventilation as required. The only points here would be better fitting curtains to make the room dark in the mornings, and new towels. Breakfast is adequate, BUT PLEASE, let's have coffee pots on the tables.....getting a cup of coffee or refill is a nightmare! Bar/lounge is good, but the menu never changes. It needs to change, be more extensive, or have regular specials. I spend most weeks at this hotel, and I am happy with the service, just improve on the above, and it will be near perfect. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable and great bar staff We enjoyed our stay at the Holiday Inn at Leicester very much, the room was great and the bar staff fantastic. I have to say that there was only one robe and the towels slightly frayed, we did ensure that on check out that we informed the customer service ladies on the reception desk who in all fairness made a note of the issues. July 23, 2014
Rated 2.0 out of 5.0 by felt like a different low grade hotel couldn't believe how poor our experience was compared to the last time we stayed at this hotel. It would appear they have had a big turnover of staff. The receptionist staff were functional but very cold and not at all people friendly. Not enough staff at breakfast and the hot food was undercooked and greasy. Similarly the cold food was not replenished so things like fresh fruit, yogurts etc were in short supply. July 22, 2014
Rated 5.0 out of 5.0 by comfortable hotel As usual a pleasant and comfortable stay. Air Con very good in the summer. Nice sized rooms.Good location. July 22, 2014
Rated 4.0 out of 5.0 by 整體满意 整體满意, 床铺舒适,服务尚可. 最好設備先進些會更好, 價錢如果能低些更好. 電影可以有更多的選擇會更好. 地點非常近市區, 方便購物. July 20, 2014
Rated 3.0 out of 5.0 by one night stay In general everything was fine. However, I asked for a paper in the morning and a wake up call and got neither July 20, 2014
Rated 4.0 out of 5.0 by Noisy something and a challenging way to the entrance. During the night, silent but audible low noise (vibrations?) disturbed a bit and did not let to fall asleep. I do not know, whether it comes form A/C device or something else. Finding the way to the entrance through the path of fences, car park building with parking cars was suprisingly difficult and suggests visiting a storage area rather, then quite a luxury hotel. With this exceptions I renjoyed my stay and, without doubts, will stay there next time. July 18, 2014
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