Rated 4.2 out of 5 by 301
Rated 3.0 out of 5.0 by M55M Good but could do better
Comfortable bed but could do better in breakfast, food
August 24, 2014
Rated 4.0 out of 5.0 by akhan22 Clean and Convinient Location
Clean and conviniently located near highcross shopping centre.
August 22, 2014
Rated 3.0 out of 5.0 Not the nicest looking on entry, and it didn't get much better after that.
Every time we stay in a hotel we accept that there will be the small chance of being put next to a mindless idiot watching an action movie in the small hours at high volume, who maybe has a crafty smoke in the bathroom; there also might be children being 'naughty' endlessly running around in the room above you after midnight too.
When this affects your ability to get a good night's sleep, you expect the reaction of the staff to be sympathetic to your needs, professional and timely. i.e. either deal with the issues, or if easier (and you agree) find you another room and get you settled in asap so you can get back to enjoying the stay in the manner in which you want to, which for me is to be courteous and mindful of people in the room next door and to try to get some sleep at a reasonable hour for at least 7 hours if possible.
This wasn't my experience at the Holiday Inn Leicester. It's a particularly ugly looking building and surround as you approach it. The check in and out were by far the best experiences of my stay with the friendly staff on the desk and were a polar contrast against the night desk's inability to just put me in another room (I requested this rather than have the acrimony of trying to deal with the cigarette smoking noise-makers, which should have been easier for them and quicker for me to get to sleep) in a time less than 45 minutes from when I reported the issue and asked to be moved.
Earlier in the evening I'd had room service whilst I worked. It was disappointing when compared with what's generally supplied at other hotels in the chain. I ordered Salt Beef Hash, with a side of BBQ beans. I ordered the side order as I was famished due to having a long run as training for a marathon.
As it turned out, without the side order I would've remained very hungry as the size of the main was very small, embarrassingly so.
I didn't use the bar or restaurant in the evening, but the breakfast and breakfast staff where attentive, as you normally find at HIs, and the food was the standard offering with everything available as expected.
Parking is in a scruffy adjoining multi storey car park, for which you will have to pay (check for details). Ensure you ask for your ticket to be validated by the front of desk - you can have the parking put on your bill (which can make things easier for some business users).
I was going to stay hear in October for the Leicester Marathon, using some of my reward points, and actually had just booked it during the day but quickly cancelled the reservation the following day after this experience as I couldn't risk having such as poor night's sleep before my first marathon.
For me the guarantee of a good night's sleep, or best efforts to supply this, are the bedrock of what you need form a hotel. So I won't be returning because it wasn't possible there and I love/need my sleep!
August 21, 2014
Rated 5.0 out of 5.0 by akmal Excellent Hotel for the price
A nice hotel in the city center with all facilities at an affordable rate. Hotel is a bit dated but the overall service is excellent.
August 20, 2014
Rated 4.0 out of 5.0 by Naveen Holiday INn
It was a nice stay in Holiday Inn in Leicester. Already here for next Visit.
August 20, 2014
Rated 5.0 out of 5.0 by RAMBI Great Staff
The staff are great, all there to please. We have always had great service. The food that the chef serves is great, we love the curry night. We got great service from Mikula and Carla and both bar and dining room managers. All staff are great.
August 18, 2014
Rated 5.0 out of 5.0 by Ajts A great stay
Stayed for nearly 3 weeks at this hotel . Staff very helpful, and service quick and reliable. Room service good. Reception great. A brilliant stay
August 17, 2014
Rated 5.0 out of 5.0 by Seanw2903 1st visit to a Holiday Inn
We stayed at Holiday Inn Leicester for 1 night and I have to say, it was a fantastic experience.
From the moment we arrived we were greated with a smile, check in was speedy and very efficient. I was given all the info I needed. then I made my way to the room, wow what a great room it was, so clean and a huge bed. The room was well furnished.
As for the food it was 1st class, the service we recieved from our waitress Donna, was amazing, so friendly and attentive. This lady made our stay an even better experience.
I would recommend this hotel and we are looking forward to our next visit in a few weeks time
August 13, 2014