Rated 4.0 out of 5.0 by Wrightie Saturday night after watching Tigers
My 12 year old son and I checked in at about 8pm, still in our Tigers shirts. The staff on reception knew about the game and asked us if we had enjoyed ourselves. Very friendly.
The room was very large, clean, and ideal for the two of us, with two double beds.
We ordered some sandwiches for the room, which arrived very quickly, and the chap who brought them up was as friendly as the receptionists.
The only slight downside was that there were some noisy kids running up and down the corridor a few times, but that was over by 10.00.
May 13, 2013
Rated 1.0 out of 5.0 by jonnymarsbar The little Rugby darlings
My partner and I have used this hotel on a number of occasions when we go to see Tigers play. Last weekend was the last game of the season and we always go to see that match.
Our poor experiance was not due to anything that the hotel staff have done but unfortunately for us and a lot of the other guests in the hotel on that particular night, was the fact that a group of about 100 children of between 8 and 12 years old were also staying at the hotel. They had been at the Tigers ground and paraded around the pitch at half time. They were accompanied by about 90 'appropriate adults' so one would think that they would be kept under control.
We went out into the town centre and had an evening meal and a few drinks to celebrate Tigers win and returned to the hotel at about 9.45 to find what can only be described as chaos. The little darlings were running about the lobby. Because they had been playing with the lifts they rendered unuseable because of the constant pressing of the buttons.
I complained to the Opps Manager and he said that the organisers of the party had been requested to sort it out whilst the 'appropriate adults' were in the bar getting drunk. To get back to our room on the seventh floor we were taken up in the service lift. I thought things would get back to normal only to find that the little darlings had taken it into their heads to run up and down the corridor banging on doors and shouting at each other.
This was intollerable, still I couldn't use the lift so I made my way down to the lobby using the emergency stairs and complained to the Duty Manager that nothing had been done. He said that the Police had been called and I suggested that the Social Services would have been more appropriate. So I returned to my room via the Service Lift and at last there was quiet.
So as far as staying at the hotel for the last game of the season next year, not a snowballs chance.
May 12, 2013
Rated 4.0 out of 5.0 by Coup1 Great city centre hotel
Have stayed here a few times now have always found staff to be helpful and friendly rooms clean and beds very comfortable. Great breakfast buffet . Sometimes find traffic noise from the roundabout a bit noisy but wouldn't stop me booking this hotel again.
May 8, 2013
Rated 4.0 out of 5.0 by Erica42 great leisure club
Enjoyed the swimming pool, spa and Jacuzzi especially.
Hotel close to city centre so we enjoyed looking round Leicester
after the swim.
May 3, 2013
Rated 5.0 out of 5.0 by vaibhav29oct They know how to treat their customers!!!
From the moment you step in to every single interaction with the staff and the quality of room service and amenities, this hotel will just wow you.
Though a disclaimer before I write any further that I experienced this amazing service only after becoming a Platinum Elite member (new to IHG and had stayed at HI Leicester earlier with an okaying experience).
But boy, what a difference the Platinum status makes (already tempted to become and Ambassador member now): free upgrade to a swanky executive room, free drink/bonus point coupon upon arrival, free tidbits in the room. These small things can be the difference between a normal stay and a fantastic stay and having experienced both of them first hand within a matter of weeks (thanks to the status upgrade in the interim), I plan to stay here more and more often.
April 29, 2013
Rated 5.0 out of 5.0 by chibe Weekend away with friends
A superb hotel!
Rooms were good. The spa facilities were excellent, very relaxed enviroment all round the hotel tbf.
And the breakfast? Wow! Everything and more than you could of expected to eat, but more so was the quality of the food - really nice!
100per cent recommend staying here whatever your purpose.
April 27, 2013
Rated 4.0 out of 5.0 by Rosycosy nice room for business purposes
The double room had a convenient desk with sockets for laptops etc, as well as the usual TV and tea/coffee. No biscuits anymore with the tea/coffee though! Although the ensuite bathroom was well appointed there was an unexplained absence of a towel rail at the basin, so one was forced to dump the towel on the surface where it interfered with the makeup and combs and creams etc one usually brings. Wake up Holiday Inn! A towel rail is not that expensive to put in!
April 26, 2013
Rated 5.0 out of 5.0 by mkotcc Great staff
I stayed here for a week on Business , I found all the staff extremely helpful & friendly, in particular the room service ladies.
As a lady travelling alone I usually have room service , i found the menu very appetising and varied.
April 25, 2013