Rated 4.1 out of 5 by 150
Rated 4.0 out of 5.0 by Bambi1 Going the extra mile
I had one or two not so great starts to my long stay at the Holiday Inn that I was on the verge of cancelling my bookings! However the staff have done everything to make sure the rest of my stay has been both comfortable and enjoyable by upgrading my room and ensuring I have everything thing I need.
The hotel operations manager has gone the extra mile. On telling him I had not had a great day he arranged a special treat to be sent to my room. It really picked me up. When work takes You away from home for such long periods, you can feel lonely, but the small gestures can make a big difference to your mood. I can not praise the staff enough. The reception team are great. They are warm and welcoming and have a fantastic way of building good rapport with the guests. They recognise regular guests and make you feel at home, and they always have a smile for you. This can also be said for the restaurant staff.
I will be glad to be back home but would like to say a massive thank you to the Holiday Inn. Leicester :)
December 10, 2013
Rated 5.0 out of 5.0 by Jack1907 Very good hotel
Stayed for 3 nights for a business trip.
The hotel is in the middle of a roundabout, but very cleverly designed inside to feel comfortable.
Busy (in a good way!) bar and restaurant. Good pool, jacuzzi and gym.
Friendly and helpful staff. Good buffet breakfast.
Well equipped room and bathroom (even though I was on the standard rate, not the Executive rate).
All in all a very pleasant stay. Recommended.
December 7, 2013
Rated 2.0 out of 5.0 by kev41 dissapointed
the executive suite we stayed in wasn't what we expected. The mini bar was empty but still running, so not only couldn't we use it, its chewing up energy - what a waste ! There were massive cracks in the bathroom sink and the bathroom tiles with many of them coming away from the wall. The desk had a leather strip hanging off it.
our sleep was disturbed by the five police cars and one police van turning up with sirens to break up a fight in the bar
wont be staying again
December 6, 2013