Rated 4.2 out of 5 by 269
Rated 5.0 out of 5.0 by BobFT A Real Pleasure
My wife and I stayed here for only 1 night, if we had known how good it was would have longer.
On arrival we were met with very cheerful and helpful staff, as a loyalty member they arranged an upgrade.
The bar staff for again friendly and attentive.
The room was immaculate,.
The whole atmosphere at the hotel was friendly would not hesitate to stay here again
July 7, 2014
Rated 4.0 out of 5.0 by Mr & Mrs TC A weekend at the Holiday Inn, Leicester
The estimated travel time from our home in Cornwall to Leicester was 4 hrs 20 minutes. The actual journey took 10 hours! Traffic, accidents and roadworks so it was a great relief to arrive at the hotel. The only parking available was in the NCP car park attached, (this was not made clear when we booked so parking cost £10/day, subsidised by the hotel).
Purpose of the trip was to attend a friend's wedding. Check in was very busy with just 2 on reception and a queue, (there was no Priority check-in desk.) I needed to get some things from the car so just handed over my Rewards Platinum card and was immediately greeted by my name and informed my room was ready, (all this before checking in). A trainee checked me in watched by a receptionist and she did an excellent job. Following check in I was thanked for my loyalty, (never happened before and we have stayed in so many Holiday Inns). Also informed straight away that we had been upgraded.
Room, as usual, was excellent. Tired and hungry we went to the bar and ordered a bar snack and a drink. We were served by Mikayla who looked after us superbly. What a lovely person.
The following morning the newspaper we ordered failed to arrive, Reception apologised but said they could not send out for one. They asked if we wanted to order a newspaper for Sunday but we declined.
Saturday evening the restaurant was closed probably due to a World Cup game showing live in the bar and a large contingent of Dutch supporters. With so much going on Mikayla continued to look after us along with all the other people in the bar. She was superb. Thanks Mikayla, (hope I spelt your name right!).
The following morning the newspaper we DIDN'T order arrived!
Overall, a good stay; clean, comfortable room, good bar snacks too, especially the chicken curry.
Having left tips we then noticed in the small print there was a 10% discretionary service charge. Didn't complain as we liked Mikayla however we haven't noticed this before at Holiday Inns.
PS Mrs TC has just pointed out that on Saturday the bed was just "pulled up" rather than remade.
Thanks again for great stay.
Mr & Mrs TC
July 6, 2014
Rated 5.0 out of 5.0 by emma19 Clean, spacious room.
We had a two night stay at the end of June 2014. We found the room to be clean, spacious and very comfortable, the bathroom was immaculate. All the staff were courteous, polite, attentive and always helpful. A good selection of food at the breakfast buffet, provided a good start to the day.
July 4, 2014