Rated 4.3 out of 5 by 209
Rated 4.0 out of 5.0 by T Lowers One Nighter
Stayed at HI Leiden again knowing what it has to offer - An all round good hotel, with plenty to do. Easy to locate and friendly staff - Will always come back when in the area.
July 18, 2015
Rated 5.0 out of 5.0 by pickyfromSYorkshire Another very good stay
We booked an executive room and were pleased to be able to get two bathrobes so that we could go the pool comfortably if we wished. the bed was very comfortable, with very good pillows too so we slept well and the ac worked well. Once we connected to the wi-fi signal we were able to upgrade the service free of charge as IHG members although it took us a while to find the access page to sign in. There were plenty of towels available and a good tub/shower in the bathroom although we did not like the automatic lighting which could cut out when bathing for example. The food was good at each buffet with a plentiful selection of various foods to choose from. We felt the fresh fruit selection at breakfast could have been better and was not of the quality of a few years ago but we were able to eat well each day. Leiden is clearly expanding and the surroundings are less pleasant as it appears to be surrounded by building works. We were advised to take a bus 30, 31 and 33 (I think) from outside a building further away to get into Leiden but it is important to know that that the bus number for the return journey is the number 43, which stops right outside the hotel but it only runs every half an hour.
July 18, 2015
Rated 5.0 out of 5.0 by seb59 Excellent hotel
Excellent hotel, très bon accueil, services de grandes qualités, restauration impeccable, je recommande cet hotel
July 13, 2015
Rated 5.0 out of 5.0 by lazartal Rooms in Ground floor
rooms in ground floor are close to breakfast and are quite noisy.
service was OK, cleaness of rooms are OK.
I didn't try to use the IHG complentary internet as i didn't know of it existence so i used to free 24 hours internet which was enough.
July 10, 2015
Rated 5.0 out of 5.0 by peke63 Relaxing weekend
We me and my wife en 2 kids 5 and 8 years old have a great time in the holiday in.top
July 9, 2015
Rated 3.0 out of 5.0 by Vera2015 Great room, real poor service and unkind staff
I didn't like the hotel itself. I was there for a terrific conference, and that room was in order! There were enough staffmembers to help out with the lunches etc., but there was only one nice person among them, a trainee!! I've been mouthed away twice! The receptionist was OK too. The room was great, large and had a nice bathroom with a large bath! But the way the hotel has been built (in a square) caused very much noise! People being loud and singing... horrible!
And the way I was treated at breakfast... and the breakfast itself... so disappointing! I'm used to eat without gluten, sugar and lactose. There was nothing I could have, except for the scrammbled eggs. The fruit was gone already and didn't get replaced! I was put at a ridiculous small table in the back of the restaurant, because I was alone. I had to use the coffeemachine with only 3 varieties of tea, so I went to another machine with over 10 varieties and got sent away! Because I had my own bread with me which I could eat with the scrammbled eggs, I had a breakfast. But no service, no attention for diets, no kind people, except for the trainee who was present again, and smiling!!!, for cleaning the breakfast tables! I'm proud of him, but won't come back.
July 9, 2015
Rated 4.0 out of 5.0 by daculas Comfortable hotel
A bit outside of Leiden center. service is ok but a bit slow.
Hotel is quite new and comfortable, it won't be a bad choice.
July 8, 2015
Rated 5.0 out of 5.0 by Litti Toller Aufenthalt
Sehr freundliches Personal. Reichhaltiges Frühstücksbuffet. Habe eine italienischen Abend im Restaurant sehr genossen. Im Restaurant auch sehr freundlicher und zuvorkommender Service.
June 29, 2015