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Rated 4.2 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 Excellent Hotel - perfect location Great Stay with kids. Family room a bit small - yet not that important if you are touring the entire day. Indoor Pool is open very late - which is a big plus. Buffet Breakfast - Very Good. Free Parking - Friendly and warm staff Highly reccomended August 20, 2014
Rated 5.0 out of 5.0 by Service wie erwartet Der Service im Hotel war wie erwartet gut. Das Frühstück war dem Standard des Hotels gemäß in Ordnung. Die Treppenhäuser müssen jedoch sehr bald renoviert werden, um dem Standard des Hotels gerecht zu bleiben. August 18, 2014
Rated 4.0 out of 5.0 by nice hotel to go to with childeren Overall a good hotel with a good service. Nice to go to with children! :) Only a remark on the airco. The room was to warm and you couldn't regulate the airco yourselfs that well. It would be better if the children had a bunk bed instead of a second double bed . August 15, 2014
Rated 3.0 out of 5.0 by IHG Rewards Club My membership in the Rewards Club was completely ignored. There is no business center in the hotel with computers. It is complicated and difficult to make the check-in for the next flight. August 13, 2014
Rated 4.0 out of 5.0 by Enjoyable stay Everything in the Hotel is very good apart from the evening Dinner, that needs to be improved. Staff are very good and very helpful. August 11, 2014
Rated 4.0 out of 5.0 by Ruhiges, sauberes Hotel, mit dem Sie nichts falsch machen. Sehr ruhiges Hotel für unseren Zwischenstop, Zimmer war tiptop in Ordnung. Bei Ausstattung und Gestaltung glaubt man, man wäre in den USA unterwegs. August 10, 2014
Rated 4.0 out of 5.0 by Feedback It was a very plesent and welcome stay. The facility was very welcomed by the children's. But, the room had a smell like someone smoked there. This smell didn't left the room also after it was cleaned. The breakfast was very good and there was a variety of food selection. July 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed and local to required location Only limiting factor was that having no vehicle other amenities were some walking distance from the Hotel which I found a little frustrating during my six week stay July 24, 2014
Rated 4.0 out of 5.0 by Angenehmer Aufenthalt Insgesamt gutes Hotel. Freundliches Personal, ordentlich und sauber. Guter Fitnessbereich. Zimmer wirken alt und teilweise abgenutzt. July 21, 2014
Rated 4.0 out of 5.0 by Alles etwas alt! könnte z.B. im Restaurantbereich modernisiert werden, July 17, 2014
Rated 5.0 out of 5.0 by Comfortable room Holiday Inn was a great, comfortable stay with air conditioning and plenty of bath towels. The indoor swimming pool is awesome! July 8, 2014
Rated 3.0 out of 5.0 by Automatic light bathroom is terrible idea!! Hotel is fine, nothing special but ok to stay. However, I will never book here again as they have decided to install an automatic switch on of the lights in the bathroom when you go to the bathroom at night. This makes you wide awake and you can't switch it off. Unbelievable that this has been installed, obviously without testing first. July 7, 2014
Rated 3.0 out of 5.0 by Nice room, but all standard, no luxury, more a 3 star hotel nice room, good bed, but nothing special. Pool really crowded on both days with children, this is really a family hotel. staff can improve, more friendly and helpfull, especially on the phone, restaurant etc. July 2, 2014
Rated 5.0 out of 5.0 by Great comfort, food and service We stayed at the Holiday Inn for 3 nights last week -- we're a family with 2 children. This was our 2nd visit to the hotel. We would highly recommend the hotel and would be glad to return! The hotel offers a convenient and high-quality package break for families. The rooms are very comfortable and of good size. The beds are of excellent size too. The children play area needs a bit of refurbishment but is still functional and our children enjoyed it a lot. The swimming pool is wonderful and the air temperature there is warm. The garden restaurant is beautiful, even our children liked walking around the pond and looking at the fish and tortoises. The food is nicely presented and rather tasty! We also appreciate the whole stay was a good value for money. Staff were very good too, helpful and obliging. June 27, 2014
Rated 4.0 out of 5.0 by Good Good room Very nice! The price of everything is a little high. The room price was good but you have to pay for everything from food to the internet to movies to watch and it is not cheep. The food and the entertainment was expensive. June 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed Interesting hotel. rooms possibly do not live up to expectations with the rest of the hotel or maybe I was just expecting more for the nightly room rate. June 16, 2014
Rated 4.0 out of 5.0 by Excellent staff Excellent and helpful staff. I could not book non smoking room in web self care (due to lack of availability), despite high season person at reception did her best and arranged one for me. My child did not like chicken in the restaurant (food was ok, this was rater my child who was picky), they took it from our bill without asking for that. Great place to go with family. June 12, 2014
Rated 4.0 out of 5.0 by Gut aber es ginge besser Wir sind schon lange Gast im Hotel in Leiden und kommen gerne wieder. Die Zimmer sind groß und das Angebot an Pool, Tischtennis und Fitnessraum ist gut. Das Personal im Restaurant ist super nett und hilfbereit. Leider wird in den letzten Jahren aber das Frühstücksbuffet aber immer abgespeckt, hier wird am falschen Ende gespart! Die Sauberkeit in den Zimmer ist leider nur Durchschitt. Nicht falsch verstehen: Es ist nicht dreckig! Es fehlt nur die Sorgfalt, z.B. Haare auf dem Fussboden oder die nicht getauschte benutzte Kaffeetasse. Fazit: Kein Luxushotel, aber für den Preis in Leiden sicher schwer zu überbieten. Besonders zu empfehlen für Familien mit Kindern weil im Hotel viel Platz vorhanden ist und viele Leistungen kostenlos sind. June 4, 2014
Rated 5.0 out of 5.0 by Great Service I really enjoyed the staying! The room are clean and the staff is really helpful. The only issue is the Wifi connection that is too slow. May 28, 2014
Rated 5.0 out of 5.0 by Great location, intriguing floor plan This hotel is strategically located between Amsterdam and The Hague. The executive rooms are all facing a large open area that has the restaurants on the ground floor. It means that the hotel is particularly noise around dinner and breakfast, but besides that, it is a pleasant and comfortable stay. The rooms are modern, the bed guarantees a wonderful sleep, and the business traveller will find all that he needs. Definitively a hotel to go back to. May 19, 2014
Rated 4.0 out of 5.0 by Staff pleasant, comfy beds, terrible dinner Upon arrival staff was very pleasant and even let our children "check-in". Room was comfortable but I had to clean the tub because it had hair in it. Pillows were nice. Dinner was very expensive and not worth it. Definitely should have eaten somewhere else. Breakfast was good. Location was great. Parking our large SUV was easy. Short drive to the Keukenhof and Amsterdam. The indoor pool was great too. May 14, 2014
Rated 5.0 out of 5.0 by Holiday inn great service, really confortable beds ! a great place to stay when with children ... May 14, 2014
Rated 5.0 out of 5.0 by Friendly and helpful and clean Nice helpful staff who seem to really like working there. The rooms are clean and in my recent experience well maintained. There is a fitness area ( I can't comment because I am not the keep fit type) and a swimming pool that looks super nice. There is a table tennis and pool table too. The resteraunt is in a large indoor Garden style area and serves a nice buffet selection in the evenings and for breakfast. It's a busy place so don't be surprised if they have no rooms, book early. I wouldn't hesitate to come here again and I have been here 5 nights in all recenty and they have all been super. May 13, 2014
Rated 2.0 out of 5.0 by Runn down, noisy This hotel is not what you expect of a Holiday Inn. The rooms are located around a huge hall where the restaurant is, which makes it very noisy. The bathroom was run down. Only the reception area and the bar look modern and clean. May 9, 2014
Rated 4.0 out of 5.0 by Very comfortable bed The bed was extremely good and could sleep very well. Next time, I will try other pillow. May 6, 2014
Rated 5.0 out of 5.0 by Good location for Leiden "University" I think this hotel was built because of the university. Limited access to the city centre, I think it has only one bus line. I heard that there is a shuttle during the weekdays but not weekends(this could be the reason why hotel provide a room with very low price). Overall quality of the hotel is good, they maintained well, service was very kind. Elite membership was recognized well, so I upgraded to the executive room. What I liked most in this executive room is 6 free espresso capsule and Economist journal. Well, mostly I satisfied this stay, and next time probably I want to bring my family to enjoy lots of amenities(Pools, table tennis, sauna etc.) provided by this hotel. April 28, 2014
Rated 4.0 out of 5.0 by Great place for kids This is a hotel that caters to kids and does well at it. We had an interior room that pointed into a large atrium with the restaurant and play area nearby. There was a waterfall with turtles sunning themselves nearby. While in Leiden for the easter break, we were pleased to see so many kid friendly options locally placed. Someone in a Tony the Turtle suit greeted us, we werent sure whether he was a regular attraction or just for Easter. Staff was extremely helpful and supportive. I needed to get downtown before stores closed and they were helpful pointing out maps and where to park. They were also aware of bus schedules and logistics so we were grateful for the help. Our kids (3 and 7) had a great time watching the turtles and fish, and generally running around. The pool was nice, a little cold for me, but we adjusted. The food was comfort food, what we experienced was good, not great. But co-located with diversions for kids, it worked for us. The outside facade looks like it could use an upgrade. The interior was nice. Overall, a solid value for our room charge. We'd come back if its in our plans. Thanks for a nice visit! April 26, 2014
Rated 3.0 out of 5.0 by Beautiful town, very average hotel! Overpriced, terrible food and the rooms are dated. April 25, 2014
Rated 4.0 out of 5.0 by do not change we are frequenting your hotel already for eight years, some once or twice a year. You know and offer exactly what we want and we know exactly what to expect. A perfect understanding between the two of us. So, don't change, please! April 24, 2014
Rated 4.0 out of 5.0 by A great place to stay in Leiden My wife and I took in your hotel for the weekend to enjoy the flowers of Kuekenhof. It's a short 15 minute drive and easy to access the autobahn back and forth. The experience at the hotel was very good. We stayed in the exec suite, everything was clean and our needs were met. The bed was very comfortable and the pillows (marked with a "stiff" or "soft" option) really made a difference. We felt at home and comfortable. The breakfast was well worth the price and there was plenty of food at any time during breakfast hours. The staff was helpful in getting us around and very willing to make our stay more comfortable. Bottom line - definitely will recommend this hotel and the amenities! April 23, 2014
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