Rated 1.0 out of 5.0 by Norman01 resturant needs HELP!
Have stayed at this property dozens of times (see history) and this was the worst stay yet. Arrived down to the resturant around 6:00pm and didn't not get waiting on till 6:30pm even though some of the hotel staff was eating in the booth directly across from me. No refills on drinks, meal order not correct and to top if off the morning cook staff did not even show up for work. There was a snow storm but it was not that bad and zero explanation and or apology from the front desk staff. Thank God there was a Cracker Barrel around the corner.
March 11, 2013
Rated 4.0 out of 5.0 by LongTimePriorityClubMem Mixed feelings
The facility was wonderful, the rooms were clean and well kept, the our room service dinner was fantastic. This was our 35th wedding anniversary, and evening my wife and I were very excited about. We called ahead to clear the way for an early check in (around 1:00) and were told they they did not know how to do this for us. We arrived and went to the front desk and the receiving clerk seemed bored and inattentive. I inquired as to whether we could indeed check in early once again and was told that the cleaning crews were busy and had not made it to our room. My wife and I sat in the entry area for about forty five minutes. I asked for an up date and was told that the cleaning crew would get to it when they could. Later when the room was prepared and the check in process engaged the desk clerk was mystified at my gold ambassador card and said that she did not recognize it. I asked if my priority club information was entered she said yes. I mentioned to her that I was eligible for a room upgrade, and she said only if I was a triple A member. I understand that sometimes people are having a bad day. It was just a shame however. This young person just did not seem to care at all about us, and seemed clueless about the priority club. First time that has happened to me at Holiday Inn, I suppose I've been fortunate.
March 4, 2013
Rated 5.0 out of 5.0 by Muskoka Great room and great restaurant.
Our room was upgraded to a suite which was very comfortable. We dined in the hotel restaurant and had an exceptional meal with excellent service. Our overall experience at this hotel was excellent.
February 28, 2013
Rated 4.0 out of 5.0 by Jon08 Comforable and great service.
The staff has been great and the hotel is very nice. I like the express checkout.
February 9, 2013
Rated 5.0 out of 5.0 by DoubleD16 Great Stay
The staff was very professional and very nice. Every time I stay at the Lima location, I get great service and rooms are very clean.
Thanks, I will choose this hotel always while working in the Lima, Ohio area.
February 1, 2013
Rated 5.0 out of 5.0 by Biztravlr An exceptional property
This is a really great property to spend time at. Joan & Carolee greeted me at the desk with a smile and had everything ready for my check in.The Check in process was literally less than 5 min long. It is really nice to deal with professionals that want to make you feel as comfortable as posssible. Great Job
February 1, 2013
Rated 5.0 out of 5.0 by GR27 A gem in Lima
Great location in a city where you wouldn't epect this new of a hotel. Everything was great. The fitness center could use new equipment, but otherwise, I would highly recommend.
January 28, 2013
Rated 5.0 out of 5.0 by DJBrad My Stay at Lima
A wonderful hotel. Very friendly staff. Rooms very comfortable. A definite return visit
January 22, 2013
Rated 4.0 out of 5.0 by GwenKen Adjoining Rooms
Really nice to have 5 people in adjoining rooms at this hotel! Clean, comfortable and quite lovely for a Holiday Inn in Lima, Ohio!
January 7, 2013
Rated 5.0 out of 5.0 by chic confortable
This was an excellent hotel to spend a evening just to relax and get away from everything.
January 6, 2013
Rated 4.0 out of 5.0 by CICGuy Late night check in
The hotel was very clean, and a good value for the price. However, I checked in at 9:50pm, and the restaurant was open until 10pm, but would not take my order. I was very disappointed by that. I had an issue with the wireless internet as well. The router was not redirecting me to the correct page for login, but I manually went to the company page, and was finally able to log in. I mentioned the issue to the desk clerk, but she had no idea what I was talking about.
December 19, 2012
Rated 5.0 out of 5.0 by ceckert Excellent Experience
We were very pleased with our stay at this location in Lima. The staff was very pleasant. All rooms were sold out, however our room was very quite. ABSOLUTELY no hallway noise. We will definitely stay here next time were in town.
November 29, 2012
Rated 5.0 out of 5.0 by Earl1 great service very friendly professional staff
Very nice and comfortable lodging. Close to major highway with quick access to major interstate. Easy access to business and food.
November 21, 2012
Rated 5.0 out of 5.0 by worker This Holiday inn Is one of the busyist that i have stayed in and is very well keep
This Holiday inn Is one of the busyist that i have stayed in and is very well keep
October 28, 2012
Rated 5.0 out of 5.0 by gene18392 Nice Surprise
Really nice hotel, friendly staff. Room was one of the best I have seen in a Holiday Inn. The breakfast was good. Dinner was good, entertained a friend for dinner and it was liked by both of us. I will stay again and recommend this hotel.
October 26, 2012
Rated 5.0 out of 5.0 by Michiganite Desk staff was the best ever
The desk staff was the best we have ever had. Very helpful in getting the wifi problem resolved. Getting bandaids that we needed for an injury one of our party got when not on their property. Very helpful in directions in the city that we were unfamiliar with.
The food in the restaurant was average. Not a big choice but adequate for a two night stay. Great food servers, happy, upbeat and honest.
So, yes, we would stay there again, if ever in the area.
Easy on and off the main highway, Expressway.
October 19, 2012
Rated 4.0 out of 5.0 by goingon50 Good times on a rainy weekend
For my birthday it was suggested to stay at the Holiday Inn in Lima, Ohio.. We never stayed in the suite before and glad we did. great room and great price for the night. The jacuzzi was incredible to relax in for 40 mins or so. I have only one complaint the thermostat in this room was either bone cold or too hot there was no equilibrium in the entire suite.
Other than we had excellent service from Russell at the check in counter. Thanks for a great time on a soggy night.
October 11, 2012