Rated 3.9 out of 5 by 118
Rated 4.0 out of 5.0 by TopTotty Lovely room, friendly staff
We had one of the nicest stays in your hotel, the lights didn't work by the side of our bed but it didn't spoil it for us. We didn't complain but I am sure if we had you would have accommodated immediately. Very clean, lovely views and beautiful city.
July 29, 2013
Rated 5.0 out of 5.0 by Purky Really helpful staff.
We visited Lincoln for our sons graduation which happened to be on the same day as my wife's 50th birthday. I contacted the front desk prior to our arrival and requested some flowers, bubbly and strawberries to be left in our room. The staff of the Holiday Inn did a fabulous job for us, they made our party feel extra special and they even went to the trouble of all signing a birthday card for my wife. Many Thanks and Well Done.
July 23, 2013
Rated 1.0 out of 5.0 by jony13 room requirements ignored
Unfortunately this is not a good review. I had booked 4 twin rooms for an annual reunion of 8 male school friends. On the morning of the stay, I received a call from the hotel to ask if it would be possible to change some of the twin rooms to doubles, or even executive, as the hotel wanted to free up some twin rooms. I explained that we were a group of 8 males, so twin rooms were definitely necessary and doubles were not acceptable. I also advised that we would not be arriving at the hotel until that evening.
We had a busy day of activities, which had overrun slightly, so did not get to the hotel until 7:30pm.
The girl at reception was pleasant enough, but then advised that we had been allocated 2 twin and 2 double rooms.
I told her this wasn't what I had booked and confirmed to the hotel earlier that day, hence was not acceptable.
She apologised, but said there were no other twin rooms available.
Someone at the hotel had obviously overruled what had been booked and specifically confirmed. So much for customer relations!
As Holiday Inn could not honour the booking made, fortunately the hotel next door did have a couple of twin rooms available at the same price, so half of our group stayed there. (Had the hotel next door had 4 twin rooms available, we would all have stayed there).
Most of the big name hotel chains offer similar packages to customers, so it's the service levels that can make all the difference. Unfortunately, this experience has left a very negative impression of Holiday Inn customer service.
July 20, 2013
Rated 2.0 out of 5.0 by JandTC Holiday Inn Lincoln ...one Holiday Inn to avoid!
The rooms with dividing doors into the next room ..avoid like the plague! We stayed in one of these rooms and the guests in the adjoining room tried to enter our room at 1:40 ish am!! Made for a very disturbed sleep and 2 doors do not make a wall!!! We also could hear every word the guests next door said so we spent the 2 nights whispering ...not very relaxing! When we checked in we overheard the receptionist saying the hotel was full to some other guests so we didn't ask for a change of room on that basis. The receptionist on duty the day we left said we could have asked for a change of room but I suppose changing rooms at 1:40 am was not really an option when we thought the hotel was full!!
We though the breakfast was very poor and not worth the money at all. The toast made by us was good though and there was plenty of cereals and fruit. One of the waitresses was lovely and cheerful so that helped! Sadly we bought breakfast vouchers for the 2 mornings otherwise we would have eaten at any of the numerous cafes about for less money.
After a lovely day and dinner out in Lincoln we decided to have a drink outside the front of the hotel on the veranda. We attracted some verbal from 3 "gentlemen" (who were not guests and were drinking on the veranda, swearing and shouting) when my husband asked them not to swear. We made our way quickly inside ..... not a particular pleasant end to a lovely day!
This hotel is not a patch on many other Holiday Inns we have stayed in! Apart from a lovely waitress and a pleasant receptionist we felt that the staff were quite surly.
The location is perfect so its a shame that this hotel was not!
July 13, 2013
Rated 5.0 out of 5.0 by Jilly47 lovely room, extremely comfy bed
All the staff were incredibly gracious. Nothing was too much trouble. The room including bathroom was beautifully clean. Hotel ideally sited for shopping, bars and resturants. Will definitely return for a second visit.
July 10, 2013
Rated 5.0 out of 5.0 by Su17 Hotel by the Marina
The hotel was lovely, right by the Marina, we stayed on a dinner bed and breakfast basis, and although the dinner menu and food were okayish, had I known that there were plenty of restaurants along the marina, I would have stayed on a bed and breakfast basis only. Otherwise, no complaints.
July 5, 2013
Rated 5.0 out of 5.0 by Davidd good
Very friendly staff
very good check in
July 2, 2013
Rated 3.0 out of 5.0 Food
Bacon and sausage at breakfast were undercooked on both days we stayed. The bacon was 'wet'. I reported this at reception on departure.
The staff were excellent: friendly and helpful.
I would stay again but the above comment requires attention.
June 23, 2013
Rated 4.0 out of 5.0 by tosh2 NICE PLACE!
Nice place, nice view, nice staff, nice room, nice breakfast. Nothing exceptional, but definitely nothing below par. All in all, a nice place to stay in Lincoln, nice location not too far away from anywhere of interest.
June 20, 2013
Rated 4.0 out of 5.0 by Rgbargee Ideal location.
We stayed for two nights and were very happy with the hotel.
The room was comfortable and very clean, the request for feather pillows was answered quickly and without fuss. The position is ideal for Lincoln central shopping and the cathedral . We enjoyed the breakfast and would certainly return to this hotel when we next travel to Lincoln.
June 19, 2013
Rated 4.0 out of 5.0 by GerryG Excellent breakfast and great staff
Best thing about this Hotel is the location right on the Brayford. Staff could not be more helpful and the breakfast was good. Room a little disappointing for the price. Bathroom could do with a refurb and hospitality basket disappointing.....no biscuits! But we will stay again and hope for a better room as the location has it.
Thank reception and breakfast staff.
June 14, 2013
Rated 3.0 out of 5.0 by Titicaca City break
Not bad for a short city break, good views over the marina, staff pleasant. Shame about the car parking charge, seems this is an easy add-on that hotels do nowadays. Sausages were way undercooked, had to send them back twice!
June 14, 2013
Rated 5.0 out of 5.0 by mark53 large comfy bed
great room comfy bed good location right on lincolns waterfront and a short walk to the town and sights.good breakfast buffet style only downside is why they charge £5 per night for car parking even for priority members
June 12, 2013
Rated 2.0 out of 5.0 by alber Expectations not met
I have been stayed in this hotel for a long time because of business needs and to be honest the whole experience has not been positive at all. I expected much more, especially from the hotel management.
I believe the priority for any hotel is try to provide as much confort and care for customers as they can, but here I didn't feel it.
The pro of this hotel is the great location and quality of the rooms comparing with other hotels of the same area, but the poor customer care I received makes the differentation under my point of view.
June 7, 2013
Rated 4.0 out of 5.0 by Samrees92 Best nights sleep in a long time!
The staffs were extremely welcoming and if anything over helpful!
Food (breakfast) was fantastic in buffet style.
As some have mentioned the main entrance is very small but doesn't hinder what the hotel offers. Room was lovely, didn't have marina views but wasn't fussed as the room is to sleep in. TV was new and offered a wide range of channels.
Overall a fantastic hotel and a very good stay. Would stay again!
May 26, 2013
Rated 4.0 out of 5.0 by danielsreef Great views of Marina , if youre lucky!
Stayed here for 4 nights due to work. Excellent location on waterfront, 10 min walk from rail station, near to plenty of chain restaurants and a couple of independents to eat and drink in.
Room was clean and comfortable , if a bit dated. Views out the front were beautiful, unfortunately I spent the entire stay on the fourth floor at the back, next to a plant room and lift shafts, overlooking a car park, with sound of kitchen chiller /extractor rising up to my window. Slight bonus of part view of famous cathedral lit up at night! (room 402)
Room menu very good , however its a Sports bar downstairs, with burgers , grills and other heart stopping calorific foods, and accompanying prices. There is a small ` chefs special `menu which is admittedly excellent fayre, be careful the `set` price changes and may catch you out ( I was!). Breakfast was a buffet and was a pleasant affair and well served by attentive staff.
All staff were, without fail ,polite, pleasant ,helpful and definitely made up for the shortcomings elsewhere. With a decent room I would stay again but would definitely venture further for dining/drinking.
May 16, 2013
Rated 2.0 out of 5.0 by Cottrd01 Second stay in a row where the TV didn't work
Couldn't get the TV to work. Called reception and the 'duty manager' came to look at the problem. Her first words we "I'm no good at these technical things".
We responded by saying " then send someone who is!". The only option was to move rooms which we did. We were sent a basket of fresh fruit and car parking was deducted from the bill but this is the second time this has happened. The location of the hotel is excellent and the staff try really hard to make ones stay enjoyable but the facilities are an issue.
Despite being a PC Member I was asked if I wanted to join.
May 16, 2013
Rated 5.0 out of 5.0 by Moandeve One of the Best Holiday Inns!
Brilliant location and very helpful staff helped to make this stay at the Holiday Inn excellent!
May 13, 2013
Rated 5.0 out of 5.0 by Lisa007 Wonderful stay again
We stayed in this hotel for the second time & will definitely stay again. The location is fantastic, the staff are very welcoming and the rooms are very comfortable & extremely quiet at night despite the hotel being full on both our stays.
We stayed on a room only basis and chose not to have breakfast at the hotel as it was quite expensive.
We would definitely recommend this hotel to others
May 12, 2013
Rated 3.0 out of 5.0 by Dav68 good Location, quiet room
The room was quite basic but was clean. good night sleep nice and quiet. Even though I stated it was my birthday, there was no acknowledgment.
May 11, 2013
Rated 5.0 out of 5.0 by lilly3 excellent weekend break
this was the second time we have stayed at this hotel and were not disapointed .we choose a room with a marina view which was lovely .the food was very good and all staff very helpfull we certainly will book again
May 11, 2013
Rated 3.0 out of 5.0 by Hamishthehighlandcow Average
First stay at the holiday inn Lincoln and I was not particularly taken with it. The public areas are showing their age and it has what must be the smallest foyer of any hotel I have been in. The room was ok, clean and tidy and it was hit and miss with the staff depending on who you happened to catch at the time.
Location is good for the bottom half of Lincoln.
May 9, 2013
Rated 4.0 out of 5.0 by Jane12 Friends rather than Customers
For parents of students at University in Lincoln, this hotel could not be better situated on Brayford Pool. It affords a luxury 'Holiday ' Experience at competative cost, within easy reach of all University departments/shops/cathedral/railway station etc.
The rooms are sufficiently large, to double as a comfortable sitting room or office in the winter months, some with superb views over Brayford Pool. Breakfasts are prepared to a high standard. Staff are polite, friendly and helpful, always remembering our names and making us feel like friends rather than customers, something difficult to achieve in larger hotels.
April 30, 2013
Rated 5.0 out of 5.0 by byers50 Perfect weekend break
An excellent venue for a city break. Staff very helpful, rooms large and well decorated. Having a car park was a bonus. The position of this hotel could not be better, easy to walk to shopping centre, cathedral and castle. Surrounded by very good and varied eating places. As one of a group of ladies visiting the city we would all agree that we would return - and would recommend to others.
April 15, 2013
Rated 3.0 out of 5.0 by SleeplessofLincoln Avoid the ground floor rooms that back onto the car park
It was a short stay. I arrived late and departed very early but the ground floor room wasn't very good. Set up for disabled access the bathroom was more of a wet room but everything was tired and didn't work well. I have stayed here previously and had a good stay. There was noise from the car park and this meant a disturbed night.
The staff are excellent and breakfast is really good.
April 10, 2013
Rated 4.0 out of 5.0 by Louisa17 Good for short break
Good size room with comfortable bed. Bathroom had shower and bath but needs a bit of updating. Towels quite old and rough.
Storage in room almost non existent - no drawers anywhere! Open plan wardrobe. Had to keep some items in suitcase so not ideal for a longer stay.
Breakfasts were good with wide choice available. Not impressed with evening menu in restaurant so ate elsewhere both nights.
Great location but very difficult to find. We understand the local council will not allow any signage. Don't they want any tourism?
Overall a pleasant weekend break. Would stay again.
April 8, 2013
Rated 5.0 out of 5.0 by susmick1130 Much improved!
Although it has always been a comfortable stay for our family, this time was very pleasant overall. Front of House training certainly shows, breakfast was better quality and the evening bar staff was very attentive. A less "commercial" bar menu would be nice - enough of ready-made in the other restaurants down the promenade. Would definitely recommend to others.
April 6, 2013
Rated 4.0 out of 5.0 by Andy56 Spacious roooms and good facilities
Staff at the Lincoln Holiday Inn were very helpful. The rooms are bright and spacious. Good food in the bar area and in the restaurant
April 3, 2013
Rated 5.0 out of 5.0 by Ciderimp Great Location Great Staff
Lovely hotel, great Location, very attentive staff , nothing to much trouble , Room couldn't be faulted.
March 29, 2013
Rated 5.0 out of 5.0 Great Place To Stay
Lovely location, Room was great and the staff were greater. Would recommend to anyone wanting a quiet and relaxing time in a beautiful city.
March 27, 2013