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Rated 4.1 out of 5 by 195 reviewers.
Rated 3.0 out of 5.0 by Reasonable hotel, spoiled by expensive wifi No real problems with the hotel (clean, etc) in good location with pleasant staff. The food in the bar/restaurant was surprisingly good, though a very sterile bright environment. My issue though was being charged for wifi. £13. This is no longer acceptable in any hotel for any reason. The need for wifi is ubiquitous for all strata of society (not just if you're on business, with the prevalence of tablet and mobile devices) and there's no reason why if smaller hotels can provide this for free, if local pubs and cafes can provide this for free, someone like Hoilday Inn can't. Its like saying "oh, you'd like a bed, as well as a room...that will be another £xx". So, until Holiday Inn stop charging for their wifi, I won't be visiting them again. February 1, 2013
Rated 4.0 out of 5.0 by Excellent Location, Good Service and Comfortable Beds The location is excellent, on the Brayford Wharf 5 minutes walk from a range of restaurants and 15 minutes (albeit up a steep hill) from the old centre of Lincoln. The staff are friendly and helpful and willing to put themselves out. The beds are excellent. Rooms on the whole are fine; some are in need of a refurbishment . Breakfast is fine – self-service, hot and enough turn over to keep it fresh. Evening meals are a hybrid of bar snacks and restaurant meals served in the bar, not a lot of ambience going on. January 30, 2013
Rated 1.0 out of 5.0 by Cold Stayed along with five Russian guests. This hotel is COLD. From other reviews I can see this is a very common complaint. One very small inadequate heater per room. We saw some other rooms were being supplied with extra heaters but we were not among the fortunate. I was informed by a member of staff that the hotel had been renovated during the last year but the heating was not upgraded.On departure I lodged my complaint with the duty manager and was told my " comments would be noted and passed on" I will not hold my breath. A complaint about the inordinate time check out took on a previous stay is still awaiting a reply. January 30, 2013
Rated 5.0 out of 5.0 by Excellent value for money Stayed at this hotel for just one night having booked via internet. Found staff helpful and friendly and the facilities very good. No real negatives apart from the bathroom looked a little tired but was perfectly clean and functioning and the bed was too soft for our liking but that's a personal thing. Would definately book again and would recommend. January 19, 2013
Rated 5.0 out of 5.0 by relaxing break great service enjoyed a 2 nnight break here lovely large room overlooking the marina>comfortable bed choice of pillows large bathroom plenty of tea coff ee provided and replenished.central location plenty of local eating places cinema and shops would certainly visit again parking reasonable also> January 17, 2013
Rated 1.0 out of 5.0 by Cold Comfort in Lincoln My wife and I Spent a night on our way back to London. The proposed internet charge was GBP 5 per hour and the breakfast GBP 8.50 per person. This for a GBP 60.0 hotel. there are any number of B &Bs that offer a breakfast and free wi-fi for GBP 50.00 The heating in the room did not work and there were no extra blankets. We could not leave fast enough January 16, 2013
Rated 2.0 out of 5.0 by Noisy guests! This is a super hotel, with friendly staff and superb facilities. The rooms are great, the parking is good and the location is ideal being right on the front of the wharf. we use the hotel as a stop over for the 400 mile round trip to take our son to and from our home in Somerset to the University of Lincoln. A good nights sleep is therefore of utmost importance to us but we are not 'prudes' or early to bed types. Unfortunately however, on the last two occasions we have been kept awake by people making lots of noise in the corridors and late night revelling in rooms. Staff need to be much more diligent at dealing with this without having to wait for complaints from guests before acting. If they can get this right then the eperience would be ecellent. January 15, 2013
Rated 3.0 out of 5.0 by Not up to previous HI experiences Arrived mid afternoon to be checked in at reception. All okay eventually when my booking details were finally found. Went to the room which was a wheelchair accesible room, which I had requested. Surprised to find that it seemed to be no larger than a normal double bedroom. When my wife was in the wheelchair she did not have sufficient space to turn round. We have stopped in a number if HI and HIExpress establishments and this is by far the smallest room we have encountered. When I asked at reception I was told all the accessible rooms are the same size. Had to wait in the bar to be served, the hotel seemed to be running with a skeleton crew due to it being between Xmas and New Year. Had to request a remote control for the TV as the one in the room had gone missing, also no hotel info in the room as to times of service, room sevice menu etc. This was to cause an issue the following morning, when after checking the details on the TV it stated that breakfast was served until 11AM at weekends. We arrived in the restuarant at 1015 to be told that breakfast was finished at 1000 over the Xmas period, and we should have been informed at check-in and also the information should have been left in our room. To be fair to the staff, when I stated that I was unaware of the change they promptly supplied all the items we requested for breakfast. Overall not up to the quality I have previously experienced at other Holiday Inns, but I will carry on using HI in the future. May have been a bad week!! January 6, 2013
Rated 1.0 out of 5.0 by Appalling room and staff didn't care Arrived at 9.30 pm after 2.5 hour drive. Room didn't have working heating. It was -3 degrees outside. Reported problem to reception. Duty manager came, fiddled with controls and tol me it would probably come on in 5 mins. It didn't. Called reception again. Duty manager came back with noisiest fan heater in Christendom. I asked to move rooms as heating broken. Also mirror was leaned against wall at a jaunty angle rather than being properly hung, and bathroom was mouldy. Was told no option to change rooms that night as hotel full. Duty manager then "found" a convector heater in the wardrobe. IN OTHER WORDS THEY ALREADY KNEW THE HEATING IN THAT ROOM WASN'T WORKING. Had the most miserable night curled in a ball shivering all night. This hotel does not deserve to bear the Holiday Inn name. December 18, 2012
Rated 5.0 out of 5.0 by Xmas Market The hotel was a great place to base ourselves for the market,good parking,helpful staff,good nights rest and smashing breakfast. December 13, 2012
Rated 4.0 out of 5.0 by Good place to stay The hotel was good overlooking the wharf. Beds very comfortable with choice of pillows. We had bar food the first night, it was fine but not special....just a burger. Breakfast was good, maybe eggs a little overcooked, but still nice. Very friendly staff, took time to talk to us and be generally cheerful. I would stay again there, recommeded. December 10, 2012
Rated 3.0 out of 5.0 by too busy to make lunch !!! We arrived at 2pm on a Fri. afternoon, checked into our suite efficiantly enough, several staff about ( No slippers and only one dressing gown available , no coffee on the tray ).Having been out shopping the staff on reception never made any eye contact or acknowledge on entering. Sat. morning we went out and about in Lincoln, leaving room approx 10am , returning at 12.30 Room had not been serviced, after a pit stop we left to have a meal, only one bar staff on, after taking a clients (complicated) food order ,she was informed that the chef was too busy preparing for a party that evening and only the shortened (very limited) menu was available . We had a drink in the bar, many staff were taking breaks , wandering about with Starbucks coffees and food from the kitchens. The restuarant was being prepared for the evening, staff were oblivious to us. We went elsewhere to eat . Luckily the room had been cleaned by the time we returned at 3ish or we may have complained!!! December 8, 2012
Rated 2.0 out of 5.0 by Average to say the least. Only one night at the Hotel for a function, the drinks way overpriced ,and food at the meal was not any way near the standard I expected for the price paid ,and wine served with the meal could have been bought for a few pounds from Asda. The room itself was comfortable, but with a severe lack of free internet in this day and age was poor to say the least, I was lucky that was close enough to use another Hotels free internet, even though I as mot staying there. Given the choice I would stay in another Hotel in Lincoln, there are plenty to choose from. December 7, 2012
Rated 5.0 out of 5.0 by helpful & friendly staff Helpful and friendly staff, handy carpark, great location for town and visitor attractions December 7, 2012
Rated 4.0 out of 5.0 by Great city location Perfect central location. Had a problem finding how to access the hotel. Corridor noise was a bit of a problem but apart from that the room was warm, comfy and suited our needs. November 27, 2012
Rated 2.0 out of 5.0 by Not good if you're staying more than one night. I stayed here for a week during a business trip. When I was unpacking, I discovered there was no dresser drawers to put anything! I went to the front desk to ask to have my room changed to one that had drawers, but I was told NONE of the rooms had drawers! I asked her "where am I supposed to put my socks and undies?" She offered to give me more hangers. Really??? Hangers??? I'm supposed to put my socks on hangers?? So, I basically had to live out of my suitcase all week. Also, the housekeeper did not show up one day. Shortly after I came back to the room, she knocked on my door. She told me she was running late and would not be cleaning my room. So, because SHE was running behind MY room did not get cleaned? I won't be staying here again. November 26, 2012
Rated 4.0 out of 5.0 by Very friendly and helpfull staff from arriving to leaving the staff we met from reception and housekeeping were very friendly helpfull. the room was clean and comfortable. thank you. November 24, 2012
Rated 3.0 out of 5.0 by Comfy bed, nice staff, but this was a stay on my points..... The Holiday Inn Lincoln offer friendly and efficient service from the reception staff on arrival. It is slightly tricky to find though, as had I not had a local guide with me, I would not have wanted to drive along the seemingly pedestrian only waterfront. Ample car parking, if a little tight on the space side. The room itself was clean, warm and equipped with comfy beds. The light bulb in the main room fitting blew as soon as we entered though. The bathroom was also clean, the shower warm and the towels plentiful. There was some evidence of rust in the bath and a lack of soap / shampoo. Also, the tap was missing any indicator of which was hot or cold. On our first of two nights, the fire alarm sounded at around 11:00 at night, which was not ideal. It didn't last long, but was followed by a second burst. Thankfully it was not a full evacuation. I must stress that our stay was free as I had saved up enough reward points and as such I was perfectly happy with the stay. However, had I been paying full price, plus another £5.00 per night for parking, I feel we would have asked the staff for a new room. I am sure they would have moved us if at all possible, as I said above, they were kind and helpful. We didn't chose to eat in the restaurant for any meal, so I am unable to comment on the food or service. November 23, 2012
Rated 5.0 out of 5.0 by A Home from Home Just a quick note to endorses the services at the Lincoln Holiday Inn, Being a Priority Club Platinum member I get to stay in a number of Holiday Inns around the world. luckily for me my company has a factory in Lincoln that I have to visit regularly. I always look forward to these stays in the beautifull city of Lincoln and indeed the greeting and staff service provided by the small team whom run this Hotel in a Family style it is by far the friendliest hotel I stay in. I am sure that whom ever reads this review and gets the chance to stay there will agree its is a hotel with service and friendliness that all other hotels should aspire to. I hope to be back soon November 21, 2012
Rated 2.0 out of 5.0 by Initial experience The room we were given had used wine bottles, rubbish & unmade bed. 2nd room was cold,bulb went in lamp & batteries in TV handset which were not changed despite request. Food was pretty grim & white wine was not chilled. However the staff were very apologetic, helpful & friendly. November 17, 2012
Rated 4.0 out of 5.0 by Good choice for a week-end Good choice for a visit to Lincoln. Well situated and comfortable. Breakfasts very good but restaurant could be better. Not a problem though as plenty of other places to eat. Staff very helpful and friendly November 16, 2012
Rated 5.0 out of 5.0 by Short Stay Great location right in the heart of city centre. Hotel has its own parking facilities which are ideal although multi storey available very close by. We stayed n room only basis so unable to comment on food standard. November 16, 2012
Rated 5.0 out of 5.0 by Great deal, great room Wouldn't normally be able to afford to stay here as the daily rates are expensive, presumably aimed at business people. Managed to get a great one night deal, rather cheekily made a special request of a room overlooking Brayford Wharf and to our surprise we were allocated a very spacious twin overlooking the wharf, the room was very comfortable with a nice bathroom and good views. The location is ideal for both shopping and Restaurants, would definately make a return visit if we could get another similar deal, all in all a great relaxing short break. November 12, 2012
Rated 4.0 out of 5.0 by Great stay - food in Sports Bar needs some work Fantastic stay overall, staff exceptionally helpful and courteous, rooms were comfortable, modern and clean, breakfast was lovely - only let down was dinner in the sports bar but the staff were so nice we didn't have the heart to tell them about the food! November 9, 2012
Rated 4.0 out of 5.0 by Old Time dancing Holiday The staff, including manager Andrew, could not have been more helpful. Obviously they were not used to serving meals to 90 people in a short space of time, but this said they did their best. In the rooms, a complete lack of drawers made life difficult. Having to pay extra for car parking was not welcome, & the bar prices compared unfavorably with other HIGHER class Hotels. Cannot complain overall, but it seems that it is geared for only VERY short stays. November 3, 2012
Rated 5.0 out of 5.0 by Great City, great hotel. Firstly if you are driving here the approach to the hotel feels like you have driven into a pedestrian zone, but you have not. The hotel is in a great location with plenty to offer from the shops, to the sight seeing or the abundance of places to eat. The hotel itself was very nice with great staff. It has a Hertz hire car desk in reception, a Starbucks attached to the front and a mini gym. Every now and then I stay in a hotel with work that makes me want to return for a short holiday/break. This is one of those hotels. October 31, 2012
Rated 5.0 out of 5.0 by lovely weekend My wife and I spent a night at the holiday inn in Lincoln and had a thoroughly good time. The location was great overlooking the canal; the room was comfortable and well-appointed with all the amenities you would expect from a hotel - even for such a brief stay; and the staff couldn't have been more helpful. Add to that a well cooked and delicious breakfast - what more could one want. October 28, 2012
Rated 4.0 out of 5.0 good room and breakfast Greta location, very good room and breakfast. Dissapointed with restaurant menu, this was tired in my view, with little fresh cooking and vey similar fast food dishes. However, views from restaurant were good as well as the service. Breakfast excellent in contrast to evening menu October 26, 2012
Rated 5.0 out of 5.0 by Great location and comfortable rooms. This is a great spot to see Lincoln, especially if you get a room over looking the Wharf. Staff were very welcoming and helpful. Great facilities at the hotel and plenty of different types resturants to choose from on the doorstep. October 26, 2012
Rated 3.0 out of 5.0 by Comfortable room but uninspiring breakfast Clean and tidy and the staff were friendly and helpful. No free wi-fi Wasnt given a room with a view despite the booking stating that a wharf view was included. Breakfast was ok but not inspiring. The price on the wall is frankly laughable and we only stayed because we got a reasonable rate. October 24, 2012
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