Rated 5.0 out of 5.0 by NotMarcus great staff
The staff here is unbelievable! From the moment I walk through the doors I feel at home. No matter how busy the front desk seems to be I am always greeted with a smile and they are always courteous. It only gets better when I go have dinner and a drink at the bistro. No matter how hectic the bar gets, Barb seems to somehow keep everyone taken care of and I've never had any problems whatsoever. In short, the entire staff will go above and beyond every time. By far the best and that's coming from someone who is on the road 250 days a year.
May 14, 2013
Rated 5.0 out of 5.0 by nancy64 Excellent stay
After traveling 12 hours through some challenging weather the staff at the desk were wonderful! I was exhuseted and just looking to check in. I was offered a choice of rooms (lower floor or higher floor). Unalbe to make this decision the gentelman offered to give us a higher room with a view of Memorial Stadium. I said, great. We had an amazing view and a wonderful room. I really appreciated his attention to this detail when I was to tired to consider but it made a huge difference in our stay. Wonderful customer service and extremely friendly.
May 10, 2013
Rated 5.0 out of 5.0 by Lorim67 Friendly and courteous staff
The staff was friendly and courteous. We could check in early because our room was ready. The rooms were very comfortable and quiet. The hotel was very close to the wedding venue and the site of the rehearsal dinner which we attended.
May 10, 2013
Rated 5.0 out of 5.0 by TV85 Best hotel stay in awhile
Staying at this hotel has been the best hotel stay in a long time. I have been a priority club platinum member for a few years, and this was the first time I have been given a room upgrade this year. The hotel truly did recognize my brand loyalty and made me want to come back. There was an issue with the upgraded room not being ready yet but the staff got the room ready, the manager inspected it, and helped make my stay enjoyable. The hotel restaurant offered a nice breakfast and there was plenty of parking for being downtown. Everything was clean and well kept. The pool looked nice and the exercise room was well maintained.
May 5, 2013
Rated 5.0 out of 5.0 by Visitor3 Excellent package
With the breakfast and parking package it was a stay we will repeat! Great food and having a safe place to park overnight and within walking distance to several hot spots it was ideal.
May 3, 2013
Rated 5.0 out of 5.0 by AAA1 Started out awful ended better
My family was in Lincoln for a wedding at the Grand Manse for March 23rd. I was parked in the loading area with my elderly mother watching the car. She agreed to wait while my husband and I were taking the bags to the rooms.The 1st time the keys to the room didn't work, the 2nd time the key didn't work either,the 3rd time a maintenance personnel open the door. The 4th time, finally the door had to be reprogrammed. By now my husband is livid ! I called the front desk to discuss our concerns while all the while my mother is outside watching the car and she was very upset not really knowing the city with night approching. The lady at the front desk offer dinner on the hotel. My husband felt a litte better. When going into the restuarant for supper, we met Danny. I've been in the public eye and I'm really big on customer service. He made a huge difference in our entire weekend. He is so AWSOME. Danny asked if we were having breakfast the next morning because he would like to take care of us again. I told my entire family about Danny. The chef was great as well. Sunday was just as great with Danny there again. By the time we left, he was like a family member. We Love Him !!!!!!!!!!!!!!!!!!!!!!!!!!!! My name is Yvonne, we were staying here because my brother, Wendell is a Priority Club Member.
April 18, 2013
Rated 3.0 out of 5.0 by HITraveler66 NotnormalHolidayInn stay
I stay quite a bit at HI's and I am usually welcomed as a Priority Reward member. I'm also used to having breakfast as part of my stay. This is not the case at this HI in Lincoln.
There is also a parking fee and the parking garage has VERY narrow ramps.
After arriving in my room, the TV was not working. It was fixed quickly though.
There is a hotel is a block east and for the price, is a much better bargain. Free drinks, and free breakfast with valet parking.
April 1, 2013
Rated 5.0 out of 5.0 by AAA1 Priority Club rewards stay
I booked 4 rooms 2 paid cash 2 paid with points from paying at other IHG hotels. I was shocked when was not offered free breakfast or parking for my 2 free stays. However the front desk and resturant staff did take excellent care of my group and all the people there for the Duncon Green wedding.
March 30, 2013