Rated 4.1 out of 5 by 55
Rated 4.0 out of 5.0 by Angie1957 no one ever at the front desk
There was not a staff person at the front desk the two times I visted the desk - to check in and to check out. I hollered at check in and someone came out. At check out there was another customer waiting when I arrived and no one appeared before I left after waiting for a few minutes.
July 26, 2014
Rated 5.0 out of 5.0 by Sam&Gram Excellent Management!
The manager of this location turned a potential sour situation into a memorable experience. His prompt response to our dilemma is to be commended. Without going into details, I visited with my grandson who has autism. He was very disappointed in not being able to swim, but we were made comfortable and my grandson looked forward to the next night in another Holiday Inn where he could, and did, swim!
The food was delicious and the service excellent.
July 25, 2014
Rated 5.0 out of 5.0 by gbhgirl good stay
We had a good stay at this hotel. The beds were very comfy and the room was clean and inviting.
We enjoyed the stay and would recommend this hotel to anyone staying in the area. Reasonably priced.
Had a small lack of communication - but not a deal breaker.
July 23, 2014
Rated 1.0 out of 5.0 by dissatisfied customer27 terrible customer service and billed three times on our credit card
This hotel told us they automatically deduct $50.00 off our credit card and then it is refunded to us within 14 days if there are no incidentals. We were charged 3 days after checking out for charges we did not incur.
This hotel also charged our credit card two days after leaving for the two rooms we had already paid for prior to arriving. We called Customer Care as a third party as the hotel staff told us they could not refund for 14 days. They told us this was standard practice.
Our toilet did not flush in one room we paid for.
The check in took 35 minutes and we were the only customers checking into the hotel, (11PM)
While waiting for my husband to check in I waited with my children in the car. We watched the waitress at the Aura Bar and Grill Restaurant within this hotel visit with guests at an outside patio table and then take food they offered her off their plate and eat it over an outside garbage receptacle on the patio. She went back for more when she was finished and ate this near their table.
July 16, 2014
Rated 5.0 out of 5.0 by Mountaineer56 Met our expectations
This hotel was a quite, comfortable clean place for us to stay on our journey. We knew there would be no complications with reservations, room standard or facilities and services. We were pleased to find the location was surrounded by many amenities and the staff were great.
July 16, 2014
Rated 5.0 out of 5.0 by ACCB Wonderful room
We were in Lincoln for a family wedding. The room was very comfortable and clean, and check in and out was quick. There is no security to the outside back doors, which seemed a little unsafe. It is in a nice neighborhood, so I don't suppose that's often if ever an issue. My only complaint is that the bar/restaurant closed at 7:30. Maybe that's not normal and it was because it was a holiday weekend, but I thought that strange for a hotel bar. The shuttle service between the hotel and the country club was fantastic. Very pleasant driver and her readiness to go back and forth as wanted is commendable. This hotel is a long way off of I-80, but there are numerous restaurants and shopping venues right along that street. I would stay there again.
July 16, 2014
Rated 5.0 out of 5.0 by Sky Mex Familiar Comfort
As always, Holiday Inn Properties has that familiar comfort that I look for. As a frequent traveler for business I love the familiar feel of the comfort provided by Holiday Inn Express. This time I traveled with my family and found the same familiar feel with Holiday Inn Southwest Lincoln. Wish there was free breakfast with this one, but the comfort and amenities of the rooms are always second to none.
Good chance I will stay here again next time I'm in town.
July 15, 2014
Rated 4.0 out of 5.0 by Chevy409 Clean room, friendly staff
Need to carry the USA Today newspaper not the Omaha World Herald. Travellers are not interested in the local news!!
July 7, 2014