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Rated 4.5 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Excellent for Weekend Getaway A great property for relaxation and leisure weekend. Clean and comfortable rooms. Great food selection and prices in Dining Room and Lounge. Friendly, yet professional staff. Close to BWI airport and local sites and attractions. July 8, 2014
Rated 2.0 out of 5.0 by Brings cheap to a new level This hotel has some positives, but these are overshadowed by lack of considerations for Platinum members or even amenities fr any guests. Not greeted as a Platinum Executive, offered nothing. When I asked, I was told I could either have 500 points, a bottle of water and some trail mix or a free drink. I chose the free drink and found when I got o the bar it isn't a "free drink" it is a free beer or wine. These people running this place put the cheap in cheap. The kicker was breakfast, there is nothing free, so I decided to order form the menu, I had eggs benedict. They looked nice, but when I cut ito one I found the "Canadian bacon" was some type of shaved ham, never seen anything like it, could have read a paper through it. The point here is these people are doing everything they can to increase profits at expense of guests. The eggs were $10, I would have happily paid $11 to have real Canadian bacon, I suspect they would gladly have taken the dollar and shaved it a touch thinner. July 7, 2014
Rated 5.0 out of 5.0 by Great service and ease for trip out of BWI We live three hours away and always need a hotel to stay the day before our fight out. We have always used this hotel and have always been happy. They understand our needs and make everything easy for us. July 1, 2014
Rated 4.0 out of 5.0 GREAAAAT SHUTTLE SERVICE Frank the evening shuttle driver was the bomb... Wonderful man and awesome BWI employee. My family loved him and he was soooooo helpful and kind. July 1, 2014
Rated 2.0 out of 5.0 by Not a good stay experience Needs maintenance, poor staff knowledge of local area, thanks for taking my money, and quickest book out in years. Slam, bam, and not even a thank-you. June 29, 2014
Rated 4.0 out of 5.0 by Clean and comfortable I needed a quick overnight stay to catch a very early flight out of town. The room was comfortable, the front desk attentive, and the airport shuttle service was there when I needed it and took us right to our gate. Overall a pleasant start to our vacation. June 29, 2014
Rated 4.0 out of 5.0 by What about Breakfast This is a great property, conveniently located, recently refurbished, staff has "Will DO" attitude and always makes it happen. However, unlike almost every other IHG property I have stayed at, even MIDTOWN Manhattan, I have to pay for breakfast! I understand there is a cost but as Platinum member I am used to 2 things: 1. Upgrade to Exec Floor or room and Free Breakfast vouchers. Neither happen here. What I book is what I get and I pay for breakfast. It is literally the only bad thing I can say about the place! June 28, 2014
Rated 4.0 out of 5.0 by Shuttle - NOT SO GOOD! The hotel is great! The food was great! But getting the shullte from the airport...never showed up! I called and waited, in the correct area, for the shuttle. After 30 minutes I called again and they said they would contact the driver and he should arrive any time. Waited 30 more minutes and no shuttle. I ended up catching a cab! I told the front desk about my problem when I arrived. They said they were very sorry for my problem. I did take the shuttle back to the airport with no problems!! June 27, 2014
Rated 4.0 out of 5.0 by Brief but nice visit Wish I could have spent more time here. Excellent hotel for an airport location. Great beds! My visit was brief but I am happy I selected the Holiday Inn over nearby competitors. June 26, 2014
Rated 3.0 out of 5.0 by staff rude negative attitude was on phone during the entire check in process and did not listen to the requests we had June 26, 2014
Rated 4.0 out of 5.0 by Comfortable Bed We enjoyed staying at this hotel. The bed felt great after a long flight. Room temperature was good and it was close to the airport. June 24, 2014
Rated 4.0 out of 5.0 by very good only wish breakfast was included ... otherwise very good June 23, 2014
Rated 4.0 out of 5.0 by very good but expensive breakfast costs extra. plus you need to call for shuttle from airport. this was not made clear when booking room. otherwise no complaints. June 20, 2014
Rated 4.0 out of 5.0 by added help by front desk Even tho Hotel didnt offer any postcards or stationery, the front desk representative called other hotels in area but to no avail, the entire area reached offered no postcards or stationery. Shuttle service got us to airport in 7 mins time and didnt mind tipping the driver a 5.00 bill. Most courteous and appeared to like his job. June 20, 2014
Rated 5.0 out of 5.0 by Excellent hotel, but pet fees were quite high Great place to stay, centrally located but pet fees were very high. June 18, 2014
Rated 5.0 out of 5.0 by Great People, Great Price, Great Property, Great Stay !! Probably the nicest and most accommodating staff I've ever encountered at a Holiday Inn Property. The rooms are kept clean and modern. Try the Meatloaf with Mash Potatoes in the restaurant.. EXCELLENT !!!! Property is located very near the terminals and the Shuttle runs 24/7.. Loved the stay and will stay again !! June 18, 2014
Rated 5.0 out of 5.0 All around great! I have stayed at this hotel several times while traveling on business. It is very convenient to the airport, the light rail, shopping and restaurants. The shuttle is great for a quick ride to the light rail to get to the Inner Harbor. Rooms are very spacious and having a frig and microwave is a big plus. Staff is helpful as well. Great value! June 17, 2014
Rated 5.0 out of 5.0 by Stay Here! Prior to my trip to the Baltimore area, I checked the hotels in the immediate area of the airport and any shopping centers. After checking on the hotel websites and reading comments and recommendations of travelers I was leaning towards once hotel in particular but one of the comments stated that when you call to make your appointment you will be left on hold forever. This comment was about a year old. I tried it anyway because it was my preferred location. Amazingly, I called and was left on hold for 5 minutes!!! I checked out the comments for the Holiday Inn, although a bit out of my area of choice and I was quickly roped in. The customer service is tops! I will definitely stay there again and recommend them to friends. The restaurant cooks up a pretty nice steak and I absolutely could not get enough of that lemonade. Great service and friendly staff who enjoy what they're doing and take pride in it. June 17, 2014
Rated 4.0 out of 5.0 by Breakfast If I had to give anything a thumbs down it would be that this was the first and only hotel that did not offer a complimentary breakfast. June 17, 2014
Rated 5.0 out of 5.0 by Great for travelers that want to park and go Great hotel, good service. Really liked having the shuttle to the airport when we parked our car there while we went away. Very convenient that the shuttle picked us up from the airport on our return. I would highly recommend this hotel. June 16, 2014
Rated 5.0 out of 5.0 Annual Capital Jazz Fest Hot Spot We really enjoyed our stay; the staff and rooms were great. This is an awesome spot and ideal location to everything from the outlet mall to the inner harbor. There are plenty of restaurants in less than a 10 mile radius in any direction. We highly recommend. You get the most bang for your buck here! June 12, 2014
Rated 5.0 out of 5.0 by Good service and accomodations My review already told you the hotel was great didn't it. So what is wrong? The price was twice what it shou;ld have been! June 12, 2014
Rated 5.0 out of 5.0 by Home away from home Great hotel and staff. Dinners are awesome. Have stayed here exclusively for a long time while I'm on travel in the Baltimore area. June 10, 2014
Rated 5.0 out of 5.0 by Best Stay, There and Back Stayed at the Lithicum Heights Holiday Inn going to my destination and along the way home. Both times, the staff were welcoming and services were outstanding. Thank you! June 9, 2014
Rated 5.0 out of 5.0 by excellent expericence Great hotel, excellent service, great shuttle to airport June 2, 2014
Rated 2.0 out of 5.0 by Your Clothes Will Smell Like Food The hotel has a huge greasy diner smell when you first walk in, of food, and not in a good way. I was only at the lobby 15 minutes, yet when I opened my suitcase upon returning home, I immediately smelled the hotel, my clothes reeked of the lobby. I also was not greeted as a rewards member, and the bathroom had hygiene issues. Also the air conditioner, Vent fan in bathroom, and refrigerator are extremely loud and not good for sleeping. June 1, 2014
Rated 3.0 out of 5.0 by Good stay. Rude bartender. The room was clean. Easy check in and out. The bartender was rude when asked about the recipe for a drink that he was about to make. Respectful and polite request was turned by the bartender into accusations of prejudice and stereotyping of the bartender which completely spoiled the mood for a relaxing evening at the bar. I am staying at the holiday-inn almost every week due to the nature of my job and stay at this particular hotel was spoiled by rude and impolite bar tender. June 1, 2014
Rated 5.0 out of 5.0 by toilet paper The toilet paper was awful. Use twice as much. Would pay extra for better paper. May 26, 2014
Rated 2.0 out of 5.0 by Poor Service The servce from the On-duty Manager was poor. I called from the Airport at 1:13am to get picked up. I called again at 1:30am and was told that "he thinks the driver had to go to Train Station". The Driver finally arrive at 1:40 am and was dropped off at hotel at 1:47am. No apoligies were given. May 20, 2014
Rated 5.0 out of 5.0 by Great hotel A very good stay. Everything from the front desk to the food was perfect! May 18, 2014
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