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Rated 4.5 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by This is the BWI airport hotel that you want. This hotel is fairly new. It's very close to BWI. There is a great shuttle. They have free tea and coffee 24/7 and free wi-fi. The rooms are immaculate and the staff especially the FRONT DESK are great. One small note, please change your room service and dining room menus to read CLOSE AT 10a. They say 1030a on both. Thank you! We will be back again :) January 1, 2014
Rated 5.0 out of 5.0 by Spa like atmosphere After arriving at BWI after a 9 hour flight at 2am, we were pleasantly surprised that the hotel shuttle picked up our family of 6 and our dog, promptly and with a smile..... Did I mention this was at 2 am???? Our check in was easy and within minutes we were enjoying an extremely comfortable night's sleep in our two beautifully decorated room. Our bathrooms had marble top counters and even the complimentary shampoos, soaps and lotions, were of good quality. The rooms were immaculate. Even the bathrooms look freshly painted and pristine. It really had a spa like atmosphere for a hotel room, which we have never encountered before. The mattress was the type you just melt into and sleep for hours without moving an inch. This was a great way to come back to the states. Our next flight out of Baltimore will definitely include a stay at this top notch hotel. Bravo Holiday Inn....Bravo. December 22, 2013
Rated 5.0 out of 5.0 by flawless I travel often and I was very impressed with this hotel. This refuge in a snowstorm was very comfortable and a great way to relax after a stressful day of delays. Shuttle was prompt with pleasant drivers, all staff was hospitable, and the room was very quiet. Breakfast was delicious with nice waitstaff. December 19, 2013
Rated 5.0 out of 5.0 by Beautiful Room & Hotel I had an unexpected lay over in Baltimore, and took a chance reserving last minute with the Holiday Inn Express. It was a relief to be able to eat right there on the premises, as we had never been to your city before. I was pleasantly surprised with the room accommodation's, and the 24 hr Airport shuttle service was a godsend. I Would not hesitate to stay with your hotel again!! December 18, 2013
Rated 5.0 out of 5.0 by Beautiful and comfortable room. The staff was fabulous. Great place to stay when flying out of BWI. Great shuttle service to and from airport and knowledgeable staff. December 13, 2013
Rated 5.0 out of 5.0 by Great Place Easy access to BWI, Nice and Friendly Staff- Great Value December 5, 2013
Rated 5.0 out of 5.0 by Not the usual Holiday Inn Different and updated. A nice fresh look to a brand that needs it. When I stay at Holiday Inn hotels I'm usually seeing an out of date facility. Not that I don't like the brand, it's just a little behind the other brands. This was a pleasant surprise and one I hope follows to other Holiday Inns. Nice job with the place. November 29, 2013
Rated 4.0 out of 5.0 by Ok new hotel If you are a Platinum member, the only perk is a higher floor. Very close to BWI. Need to do more for the Platinum members....I stay where I feel appreciated! November 19, 2013
Rated 4.0 out of 5.0 by Nice! this is the friendliest staff I haven't encountered in a hotel. they were extremely accommodating to all of my needs I will stay here again. Jim D November 17, 2013
Rated 5.0 out of 5.0 by Great to be home After a 6 month deployment to Afghanistan, it was wonderful to come back to such a clean, comfortable room and friendly staff. The restaurant was great, the shuttle was fast, and the wifi let me talk to my family. 5 stars in my book. November 17, 2013
Rated 5.0 out of 5.0 by Excellent stay when you are away from home This is a front runner when I am staying in the area. The staff is excellent, always warm and friendly. The hotel has ample parking and is easy to get to and from the major highways of the area. I highly recommend this hotel for a good nights rest. November 17, 2013
Rated 5.0 out of 5.0 by Great Value I have never stayed at this property before, typically deferring to the Holiday Inn Express. The value here was excellent. The customer service was exceptional. Clean, comfortable room. There was a mix-up on the airport convenience shuttle that caused me to wait a long period of time but it was simply a communication mix-up. Once the hotel knew I was waiting the shuttle was there in five minutes. November 13, 2013
Rated 5.0 out of 5.0 Good This hotel was just fine, good staff & service... Staff seemed to care... November 10, 2013
Rated 5.0 out of 5.0 by I highly recommend this hotel! The staff is wonderful and caring. The rooms have been entirely redone. All furniture is new and comfortable. I had breakfast and it was very good. Not a huge selection but everything was very good. I highly recommend this Holiday Inn to stay at. November 10, 2013
Rated 5.0 out of 5.0 by Very Friendly Staff I have stayed at several area hotels before, and the staff at this particular location are amazingly friendly and accommodating. They go above and beyond whenever possible to please the customer. As a IHG Rewards Platinum member, they upgraded me to a suite which was nice, and also gave me a complimentary bottle of water. Because of the amazing customer service I received upon check-in, I decided to leave my car at the hotel during my trip instead of using another airport parking lot. This was a smart move on my part not only because the cost was less $5 per night versus about $7 a night, but also because I arrived back a day later than planned because of the LAX shooting. The shuttle service to the airport was fast for drop-off and took a little longer than expected for pick-up but I think part of that was my mind playing tricks on me after a long day of travel. I would highly recommend this hotel to anyone in the BWI airport, whether you need a place to stay the night before a flight or have business in the area. The hotel is really nice and new, the staff is willing to go above and beyond whenever possible, and the rooms are extremely comfortable. November 7, 2013
Rated 5.0 out of 5.0 by Exceptional Service and very friendly. I will always return to this Holiday Inn. The staff make you feel right at home. Great shuttle service to and from BWI airport and cost saving parking at the hotel. The newly decorated lobby is beautiful. November 5, 2013
Rated 4.0 out of 5.0 by Pitt lost but we won Everything was just great room,food location and price. October 30, 2013
Rated 2.0 out of 5.0 by Poor Platinum experience When I checked in the desk clerk did not recognize me as a platinum member. The next morning for breakfast I inquired about the platinum gift bag or a breakfast credit. The young lady looked at me stone faced and said, "We don't do that anymore" Not a simple I am sorry, or explanation. That same afternoon, I noticed gift bags lined up on the floor behind the desk. Also the bartender was really a grump. For $5 bottle of beer you should get a thank you. The only bright spot was Debra M, the waitress for breakfast. She was polite and pleasant. Her service was excellent. I will not be back to this hotel. October 27, 2013
Rated 5.0 out of 5.0 by Excellent from the minute I walked in the door From the moment I first stepped into the well appointed lobby and was immediately greeted by the most pleasant Welcome Agent at the front desk who was friendly and sincere I knew it would be a nice experience. Within 15 minutes after arriving in my room the telrphone rang and it was the front desk asking if the accomodations Were as expected and if I was satisfied. What great customer service. I came down from my room for fresh air a couple of times that evening and was asked by another hotel rep if everything was ok. The breakfast buffet was a real suprise as the quality of food and staff in the restraunt were so accomodating. I was disappiinted I had ti leave but will make it a point to stay there or any other holiday inn facility after this very positive experience. October 26, 2013
Rated 5.0 out of 5.0 by Great value Very good price for the quality of the accomodation. Comfortable bed, clean, and quiet. Only negative was no complimentary breakfast. October 26, 2013
Rated 4.0 out of 5.0 by Comfy beds and great bartender The bed is very comfortable with lots of pillows. The front desk was helpful, cheerful, and responsive to our needs. The bartender was helpful with wine and beer selections. I do wonder why we were given free bottles of water a week ago at the same hotel and had to pay for each bottle this time. October 19, 2013
Rated 5.0 out of 5.0 by Clean, comfortable room. Stayed one night and left my car for a week after flying out. The room was perfect and the staff could not have been more helpful. They also directed us to a restaurant that had the best Maryland crab cakes I ever ate. October 18, 2013
Rated 5.0 out of 5.0 by Saved me Stopped in Baltimore for 2 nights. First night was at another place which was unsatisfactory. Called around in the early evening, found this Holiday Inn with vacancies at a low price with AAA membership. Big, clean, quiet, nicely appointed room. Friendly staff, no hassle airport shuttle. Good selection at breakfast buffet though it's not included in the price. I guess that's the only negative I can find, though the cost of breakfast is reasonable and puts the overall stay price in line with Hampton which does include breakfast. Not a deal killer especially since the selection is better. This place was much appreciated after the previous night. Keep up the good work! October 17, 2013
Rated 5.0 out of 5.0 by Great in so many things! We stayed there for 4 nights (Oct.10-13, 2013), we loved it so much. Definitely we will back to stay there. The room is clean and fresh, the staff is great, the bed (we have king size bed) is very comfortable, the breakfast is good and what else..even just sit in the lobby I feel good and comfortable..I recommend you to stay here.. October 17, 2013
Rated 2.0 out of 5.0 by Disappointing I found this Holiday in to be a bit dissapointing. We arrived late after a very long day and just needed to sleep. In the daylight the next morning I noticed food smeared on the wall by the hall mirror and the couch was so dirty I didn't want to sit on it. When I stopped by the front desk and asked about a tooth brush I was told they didn't have any. Food at the $10 breakfast buffett wasn't as good as I normally get included with the room at the BWI Holiday Inn Express. I also noticed that what looked like a fairly recent rennovation showed some sloppy craftsmanship. The tile work in both the bathroom and the dining room looked like it had been done by a blind drunk. Overall it wasn't horrible, but it was about what I'd expect from a $40/night hotel - not a Holiday Inn. October 16, 2013
Rated 5.0 out of 5.0 by The best beds/pillows! Very clean and easily accessible. The beds and pillows are so comfortable that I went on line when I returned home to see about purchasing them. Nice room. October 15, 2013
Rated 5.0 out of 5.0 by Great service and very close location to BWI Loved the hotels location and the free shuttle service to and from the airport. Kept my vehicle there for a week with no worry and only $5/day. Staff was very good to us and checked in and out easily. October 12, 2013
Rated 4.0 out of 5.0 by Very convenient for BWI and great service My first time in the area and I did not realize that this is a recently rebranded and fully renovated property. I chose it based on location and the Holiday Inn brand and was not disappointed. Staff and service were excellent, room was very clean and comfortable. My evening food and drink were OK but not memorable. October 7, 2013
Rated 5.0 out of 5.0 by Great Find I never want to review this hotel because I am afraid people will learn just how wonderful it is, and I will struggle to get a room. It is always clean, and fresh smelling. The Front desk has always been so very helpful. I stay here every time I am in Baltimore. October 6, 2013
Rated 5.0 out of 5.0 by What a Surprise! This hotel was a Comfort Inn at one time. I never had stayed at this hotel because of that. Even after it was changed to a Holiday Inn I still stayed elsewhere. I was not happy with my last stay at the Country Inn and Suites across the road, and thought I would look at another place. I tried the Holiday Inn and what a surprise! The hotel is fresh clean and modern. October 6, 2013
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