Rated 5.0 out of 5.0 by ER123 Excellent quiet room!
This Holiday Inn near the Little Rock airport, is a great place to stay before or after a long flight. I've stayed here several times over the past few years, as this hotel offers everything I need.
I am a gold Intercontinental Ambassador member and have chosen this hotel for the service. The rooms are always clean, the food is excellent and the staff is very friendly and helpful! I would like to thank, Jason (who checked me in at the front desk) for providing me with a quiet room during my stay last week!
I would absolutely recommend this hotel to anyone traveling in the area. You will not be disappointed with your stay here!
May 12, 2013
Rated 4.0 out of 5.0 by Mosse500 Bad service
Breakfast was not ready at 6am as promised. Not even 6.15 am. Had to catch the plane and leave hungry,
May 9, 2013
Rated 4.0 out of 5.0 by G8rFans close to airport
We stayed one night so we could be close to the airport and use the park & ride shuttle. The room itself was very clean and nice. Great coffee maker. The shuttle driver to the airport was very friendly even at dark o'clock in the morning. The only problem with the stay was the party going on somewhere in the atrium. I'm not sure if it was a conference group or if it was from the bar area, but the party was loud. At about 10:00 when I figured they would tone it down, the music actually cranked up louder. It didn't go off until about 11. Not good for having to be out the door around 5 for our flight.
April 26, 2013
Rated 4.0 out of 5.0 by Peggy07 Rooms comfortable and clean
Most of the experience was great but we choose the option to park the car and get shuttled to the airport. Good value for us, but it was raining and when we asked where to go to park the car and unload the luggage, the front desk person barely looked up at us and just gave us a motion with her hand, like some how we were supposed to know where to go.. It was a little disappointing not to get better service than that when we paid for this option and it was more expensive than just a regular room.
April 24, 2013
Rated 2.0 out of 5.0 by Donnn Suite Not Ready
Accessible suite 433, which had been specifically reserved, was not ready. The front desk attendant tried to put is in 633. When I stated that we needed 433 since it is the only accessible suite, he told me that it had not been cleaned. It had been reserved for "interviews" by Sales and Marketing and had not been cleaned for some reason. Unbelievable!!!
Long story, short version - we waited while the suite was cleaned. They stuck us in another room to wait. I am sure they did not want disgruntled guests milling about the lobby. We were tired, hungry, and disgusted by the time we finally got into the suite we had reserved. Nobody called us in the holding room, so I eventually returned to the lobby to expedite matters. I don't know if they would have ever called us if I had not returned to the lobby. This was more than an inconvenience. There are medical issues involved.
The remedial action by Natialie was to provide us with discount coupons for breakfast!! You must be kidding.
April 19, 2013
Rated 4.0 out of 5.0 by paullium Great amenities, poor attention to details
I wound up with one of the four large, two-story suites, which were outfitted nicely in a modern/retro decor, and had all the amenities you would expect from the nicest rooms in the hotel. They also offer free shuttle service to and from the downtown entertainment district.
However, it was the little things that wound up not making my stay truly great: the AC in the bedroom level did not cool, and instead kept the room at around 75 degrees, and the door to the master bathroom was not even installed correctly enough to latch when you closed it. There was literally a 2" gap between the door and the jam on the latch side, so the latch had absolutely nothing to engage when you closed it. Obviously, considering it was my significant other staying with me this did not really mean the end of the world, but it still points out that the attention to detail simply was not kept up here. If it wasn't for the AC in the lower level cranking all night, I don't even want to guess what the temperature would have been in the bedroom. The bed was comfortable, though. Oh, and standard cable on an HD TV? Really? How much more could it cost to get HD service for the hotel?
Other than that, the service was great, I was only there for one night, otherwise I would have probably been a little angrier, but overall it was a pleasant stay. I would recommend to anyone looking for a convenient, slightly more upscale hotel near the airport without having to stay downtown.
April 18, 2013
Rated 4.0 out of 5.0 by Dexx One of my many stays
I have been privileged to enjoy this facility a number of times during the last two years due to my participation in an educational cohort. The food is always good. The beds are always comfortable. Although I have always had pleasant interactions with the staff, I found them to be "overtly' friendly at every turn during my most recent visit. The cleaning ladies were still working when I checked in. Their hearty greeting was a great start to my day. The employees that I shared the elevators with all asked me how I was and how my stay was going. That made sharing such a space more pleasant than the usual.
If they offered complimentary hot breakfasts, this would be a near perfect hotel.
April 10, 2013
Rated 4.0 out of 5.0 by Satman Everything great but room doors slam loud
Everything was fine during my 3 day stay. The only issue I had (and I'm sure it has to do with security) is that the large heavy doors on the rooms slam very loud, so I was woke up every day 4:30-5am by people leaving their rooms. Maybe they could be adjusted to close at a slower rate of speed.
April 9, 2013