Rated 4.5 out of 5 by 162
Rated 5.0 out of 5.0 by RoscoP Great overnight stay.
Excellent service, bed was very comfortable, and food was great.
April 24, 2015
Rated 5.0 out of 5.0 by Dave T 15 April 18 & 19, 2015
We were very pleased with the value and quality and we'll stay here on our next visit. The complimentary breakfast was very good. Service in the dining room/lounge was always good. Very quiet on the weekend.
April 23, 2015
Rated 4.0 out of 5.0 by Elated Guest Experience "exceptional customer service"
The front desk associate greeted me with a warm welcome. During my check in process, I shared with Devon that I was in town for a funeral and that it had been a long day. It was the cocktail hour at the hotel and I commented, how I could really enjoy a glass of wine. Unfortunately, for me I had to run out to meet a few relatives. Devon offered to place wine in the mini frig in my room. I declined, but I thought that was really kind of him to make that offer.
When I returned to the hotel later that night. I found the room accommodations to be warm and inviting. The bed was so comfortable. I woke the next day rested and refreshed.
My sister, Barbara, and I rushed downstairs to the continental breakfast at 10:30 a.m. We met Toni the concierge in the breakfast area. My sister and I shared that we were fueling up for our six hour drive to Kansas City. Toni shared that additional breakfast items were available if we desired. To my delight, Toni was very patient and friendly and encourage my sister and I to order a hot breakfast item.
Our meal arrived and I was delighted. I believe that a meal should arouse as many senses as possible. I was captivated with the presentation. Meals served on white plates allows the food item(s) to speak. And the meal said “look at me”. Our build your own omelet with breakfast potatoes was placed on a square white plate with kale and fresh fruit garnish. The vegetable's color in my omelet appeared and tasted as though they were just picked from the garden and prepared especially for me. We both commented on how good the food looked. As we took the first bit of our omelet, we both said, "delicious" with a slow drawl. Next, the breakfast potatoes. The potatoes were seasoned to perfection. My sister, Barbara and I shared an order of pancakes.
As I was enjoying the meal, I glanced at the pancakes. The two (2) stake of pancakes was plated with a small bowl for the syrup, garnished with kale and fresh fruit, and sprinkled with powder sugar. And, yes, I noticed that the pancakes, garnish and syrup bowl (only) were lightly dusted with the powder sugar and afterwards the syrup was added to the bowl. The pancakes were perfect. Barbara and I raved about the meal so much that Toni shared our comments with Jerry, the cook. We were able to personally thank Jerry for the superb meal.
If I had to summarize my experience with one (1) word, it would be Wow! My hat is off to management for assembling a team that provided my sister and I an “exceptional customer service” experience. And for a moment, I forgot the real reason why we were in town.
April 20, 2015