Rated 3.6 out of 5 by 57
Rated 4.0 out of 5.0 by johnnyboy54 The staff was great the acomadations great.
i want to take this time to thank the management and staff for superb service. They went above and beyond to make sure we were accommadated. i will definitely recommend this hotel to family and friends traveling there. And this is my choice hotel when traveling there.
June 16, 2013
Rated 4.0 out of 5.0 by Lovey2 Visitor Care
I am from California - there was a Tornado Warning - I didn't know what to do or where to go. I believe that it would be AWESOME customer service to have that information readily available - or a notice to the rooms for out of state visitors.
Outside of the emergency weather matter - my stay was comfortable. Thank You
June 5, 2013
Rated 2.0 out of 5.0 by ElizaJewell65550 Need renovation
This hotel is in need of renovation or not be a Holiday Inn. Our room was damp, beds linens and carpet felt wet. Smelled musty. Bathroom was not as clean as expected. Tile dirty and paint peeling. Mattress lumpy. Staff were all very nice and friendly. Breakfast as expected. Our previous nights were at a top of the line Staybridge Suite. I know HIExpress can't compare to Staybridge, but should be up to the standard for Express.
June 5, 2013
Rated 5.0 out of 5.0 by Ethan90 Great Coustomer Service and Good Breakfast
We enjoyed our stay at your Holiday Inn Express in Bryant, Arkansas. We booked our room with your hotel on the phone right before arrival on the 20th and enjoyed a warm reception by Cynthia.
Cynthia was handling multiple bookings at the time and accidentally put us in a room with one queen instead of two. When we were returned to the desk, Cynthia was quick to apologize and was sincere. She took it upon herself to upgrade us to a large room at no charge.
This kind of customer service doesn't happen often. Cynthia is one to hold onto. She has made a loyal customer of us if we ever stay near Little Rock.
Additionally, breakfast was delicious and hot!
Thanks for your great service!
May 23, 2013
Rated 5.0 out of 5.0 by cjrosie very nice and clean
It was very nice and comfortable and close by many things, was a nice visit for us.
May 6, 2013
Rated 1.0 out of 5.0 by cpa05 Needs to be updated
This hotel is showing its age. The rooms have a musty smell and you can tell its been a while since the place was updated. Staff were non-attentive. Breakfast was also so suspect.
April 16, 2013
Rated 4.0 out of 5.0 by blitz200 nice room and excellant breakfast
upon checking in I wanted to stay 3 nights. My key was only done for one night and my room didn't get cleaned as a result.
April 16, 2013
Rated 2.0 out of 5.0 by RichardL Not all Holiday Inn Express are the same
This property is old and does not compare to the remodeled or newer Express. The bed was uncomfortable for everyone in the group we were traveling with. The staff does their best to keep it as clean as possible, it is just old. They did not show any indications or welcome us as Priority Club members. It is very conveniently located on the service road and has several restaurant in front. Good place to stop for a quick overnight rest. Full breakfast was offered in a clean environment.
April 9, 2013
Rated 2.0 out of 5.0 by Kenny1939 Dirty bathroom and breakfast staff
David checked us in and was very professional. He address our concerns. The bathroom wasn't very clean and we could hear noise when the people in the room above moved around. The door to the room next door rattled a couple of times as someone must have been checking it.
In the morning the girl working at the breakfast stand was in her room with the door open. She was picking her nose and eating whatever came out of it.
Been here before and it was clean and nice. Getting run down.
Its halfway between South Padre Island and our home in Grand Rapids, MI
April 7, 2013
Rated 3.0 out of 5.0 by Booties Modest Hotel at Modest Price
I have stayed at this hotel a number of times in the past few years, most recently twice within a week. This is an older hotel which the staff/management seem to try their best to keep clean. The breakfast cinnamon buns are wonderful, as are the warm cookies they serve in the evenings.
The bathroom does not have a fan or ventilation system of any kind. In addition, there is posted an offensive sign in the bathroom about the prices of various towels and washcloths...inviting guests to buy them from the housekeeping staff or have the price of "wanted" (stolen?!) items added to one's bill. I have tried to overlook this insulting sign on past visits, but most recently when the housekeeping staff left a dirty towel in the otherwise clean bathroom, it was just too ironic. I mentioned my dismay at the dirty towel and the sign to the manager in the morning, and while he apologized for the dirty towel, he said the sign was a standard Holiday Inn thing. I assured him it was not, as I have stayed at many Holiday Inns and Holiday Inn Expresses and never seen such a sign.
April 6, 2013
Rated 3.0 out of 5.0 by TheresaSTL Comfortable bed and pillows
Overall, we were traveling and needed to sleep. Staff not overly friendly, but OK. She did google map the restaurant we were looking for.
Room was not dark - between the sodium vaopr lights at the strip mall behind and the huge cracks around the door letting the hallway light in.
Large metal trash receptacle was noisily empited at strip mall at 5am.
I should have asked before booking if there was a pool/hottub as we enjoy that after a long day driving and this older hotel does not have an indoor one.
overall, it was a place to sleep, but nothing special.
April 1, 2013
Rated 1.0 out of 5.0 by FixedOpsGuy Not for business travelers
Rude service at check-in. All other staff were polite. First hotel I have ever stayed in that did not have a business center or computer/printer for guests. As bad, was unable to connect to internet with password. Front desk said password was correct, try without username. Tried every possible way to connect, unable to connect and hotel staff did not know how to help. Finally called computer help number who had to connect me directly.
March 19, 2013
Rated 5.0 out of 5.0 by bubba168 Great room and great service
I always enjoy this Motel because of their service and clean Comfortable rooms.
March 1, 2013
Rated 5.0 out of 5.0 by Paul0108 Nice place to Stay
Clean, comforable and convenient. Nice staff, decent breakfast, close to Walmart and some restaurants. Starbucks only 3 miles away!
January 15, 2013
Rated 4.0 out of 5.0 by HighVoltage Older hotel
This is an older Holiday Inn. Some of the beds don't seem as comfortable as the newer Holiday Inns. I stayed here on and off for three months though and had a great experience. The staff always held my room when I wasn't there on the weekends so I could come back to the same room for work that week.
Would recommend it just on the basis of having a nice, friendly, helpful staff.
December 26, 2012
Rated 2.0 out of 5.0 by lfduits Very disappointing breakfast
Forks weren't available until the end of our time in the bkfst. area.
No Coffee available at any time!
Unlikely to stay at this location again during our trips from IL to TX.
November 26, 2012
Rated 1.0 out of 5.0 by Dan24 Holiday Inn Express - Bryant, Arkansas
My wife and I have been Priority Club members since 1999 and we stay almost exclusively at Holiday Inn Express. The Inns have always been clean, comfortable and a great value..........UNTIL WE STAYED IN BRYANT, ARKANSAS! Shortly after check-in from a long drive we discovered that the toilet would not flush. I reported the problem to the front desk and the only thing the woman attending the desk (I don't recall her name) did was hand me a plunger. She never even apologized. Plunging did not work. I reported back to the desk that plunging did not work and we now had a full toilet that needed service. She said we could keep the plunger and keep trying to unclog the toilet and she would report it to the maintenance man in the morning. In the meantime we had to use the toilet in the lobby!!!!! She never offered us another room. In the morning at check out I complained to David who was staffing the front desk. David did apologize but also said he could not adjust our bill. This was our first sub-standard stay at any Inn and our first ever complaint.
October 20, 2012
Rated 3.0 out of 5.0 by Phil48 Interested staff.......
The cleanliness of the room left a little to be desired. Hair on the bathroom floor, counter and sink area. Personal care amenities (body wash, shampoo, conditioner) were only partially stocked in the bathroom. It seemed that whoever cleaned the room prior to our arrival was in a hurry. The beds were comfortable. The bathroom issue was brought to the attention of the management staff. We stay at this particular Holiday Inn Express whenever we travel between Chicago and Houston. The staff was more than eager to resolve our concern(s) and took the room off the availibility list. We'll stay at this location again.
October 19, 2012
Rated 5.0 out of 5.0 by JDHero Couldn't of been better
Everything was great!!! The staff were wonderful and the breakfast was even better. If I'm in the area I will definitely stay here again. Many good restaurants within walking distance too.
October 16, 2012