Rated 4.4 out of 5 by 256
Rated 4.0 out of 5.0 by mlynch147 Liverpool trip
My wife and I had a few days away in the Liverpool Holiday Inn.
We had a good time apart from a personal item belonging to my wife going missing.
Searches were done, it appeared the item was found and had been there all along... my wife had been told that "...it was OK, you arent loosing your marbles" - which was very patronising....
Turns out it hadnt been found and the staff didnt even know what had gone missing...
At the time of checkout, nothing had been recovered and there was no compensation offered, only apologies...
Really really disappointed with how the incident was handled.
September 3, 2014
Rated 5.0 out of 5.0 by Cazntel Great service.
Had a lovely break at Holiday Inn Liverpool. Great service, brilliant staff, comfortable room, value for money. Very central location. Convenient for railway station, shopping centre and all attractions. Highly recommend. We will book same hotel for a return visit.
August 30, 2014
Rated 3.0 out of 5.0 by C213 Average stay
We stayed in this hotel for 1 night in a standard double room which was clean and comfortable. It was nice to have tea and coffee in the room and a choice of pillows.
Plug sockets were accessible, however they were on the opposite side of the room to the bed. The TV had a poor signal and limited choice of channels. Wifi was available, however it was not free, you had to purchase it at a cost of £8.
The bar had a choice of drinks and tea and coffee available at any time.
The breakfast was overpriced at £9 per person especially considering there was no other option available, e.g. continental breakfast. There was a choice of cereal, fruit and hot food.
The staff were polite and helpful.
August 30, 2014