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Rated 4.4 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Our stay at Holiday Inn Liverpool 4th July 2014 We stayed at the Holiday Inn hotel while we saw Lion King the musical at the Empire Theater Liverpool. We were very impressed by the central location of our hotel , there were many shops and restaurants nearby. The hotel entrance is very welcoming and we were pleased with our room. We loved staying on the 7th floor because we had an amazing view of the city of Liverpool and could even see the docks! The lifts were very good in the hotel and much better than taking the stairs. Our room was very clean, loved having a bath in the room. The staff were friendly especially Rodigo who went out of his way to be helpful. July 13, 2014
Rated 2.0 out of 5.0 by Very dissapointed with room allocation and helpfulness of some reception staff Having booked 6 months in advance and explaining requirements and wish that our party of 9 ladies be allocated twin bedded rooms on the same floor, I was pleased to be told this was perfectly possible. One week before our stay I rang reception to check that our reservation was in order and once again was told we would be able to have twin rooms on the same floor and although check in was not usually till after 2 pm if we arrived earlier we may be able to have one of the rooms ready to get changed in and store our luggage. On the day of our stay we arrived at 11.30 and tried to book in and check rooms for later. No rooms were yet ready but reception kindly arrranged to store our luggage so we could begin to venture out without luggage and enjoy our booking at a cocktail bar. I was very disapointed to be told it may not now be possible to all be on the same floor but if we returned after 3pm it would be sorted. My main concern was that my daughter the bride and her three close friends would be on the same floor and have twin bedded rooms. So when we returned later in the afternoon to check in I hoped this would have been sorted. But no we were met by very abrupt unhelpful reception staff who booked in my party on three different floors and only two of the rooms were twin rooms. This was most embarassing for me and i felt very bad that i had let my party down . Your reception staff were most unhelpful when we asked them to try and rectify the upset caused they offered no apology just saying thats how the system was at Lime st. We were left in the lobby to sort the arrangements as best we could for ourselves swaping rooms between us so that my daughter and her friends could be in rooms close to each other. Leaving us older ladies on another two different floors and two of the ladies having to share a double bed. This poor communication and disregard from some reception staff spoiled our stay. Thus said the rooms and beds were comfy and clean and the breakfast that I had treated all my guests to was very good with good service. But i left feeling very disapointed and embarassed that my efforts to book a special stay was almost completely ruined. July 12, 2014
Rated 2.0 out of 5.0 by Poor Breakfast staff As a member of IHG I have grown used to your high standards, the hotel receponist on arrival was a fantastic representative, so was you evening bar staff, my room was faultless, however, my experience at breakfast was the worst ever, on arrival to breakfast were usualy in a IHG hotel a member of staff has a wide smile and a friendly welcome, the 2 staff in a near empty room were deeply engrossed in conversation, after myself and colleague caught there attention they walked over to the desk and said nothing, we prompted them by giving our room numbers with still no words leaving there mouth! when we went for hot food there was no bacon, eggs or tomatoes, when I politely asked for some I simply got "0kay" eventually when they were replenished nobody came back to our table to inform us and after the 15 minute wait the greeting I got was "well you got some then". To compound this on checkout I was asked the usual question, "did you enjoy your stay" to which I advised the member of staff of my breakfast experience who simply offered me a piece of paper and asked if I wanted to write a complaint So all in all this experience most certainly put me off returning to Liverpool Holiday Inn. Regards July 12, 2014
Rated 5.0 out of 5.0 by Great night out Came to Liverpool to see The Lion King at the Empire Theatre. I was very pleased with the location of the hotel, being just across the road from the theatre. The shopping centre to which the hotel is a bit tired... but it's just a short walk to Liverpool One and the Albert Docks. The only bad thing I have to say about the hotel is regarding the pre-historic hairdryer! Seriously needs updating! Overall experience - very good! Thank you for a great night, Holiday Inn :-) July 9, 2014
Rated 4.0 out of 5.0 by Decent hotel. Very helpful staff It's a Holiday Inn, so you know what to expect. We had a nice room that was the usual good standard of Holiday inns. The breakfast food is unexceptional but reasonable enough and the usual stuff you would expect as big hotels go. There was quite a good selection. The location is excellent for the centre of Liverpool, you can walk most places. Car parking is VERY expensive everywhere in Liverpool, but the Holiday inn does a deal with the big Multi-story car park next door, which is very handy despite being the ugliest building in Liverpool, but it is still quite expensive, at around 7 pounds a night. We spoke to a particularly helpful manager at the Hotel who gave us directions, told us good places to go to eat, provided a map and generally made sure that everything was OK. We certainly felt that he thought it was his duty to make sure we had a good visit and we appreciated it a lot. We certainly intend to come back and we'll stay in this hotel. Note that it is a little awkward to find using a GPS. If you're using one, set it for Lime Street Station which is just across the road and look for the hideous blue plastic covered car park building which is next door to the hotel. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable, clean in excellent location Visited Liverpool to enjoy the Theatre, Museums and general site seeing. The hotel is opposite the train station, a few minutes walk to the theatre, near to museums and just around the corner from where the tour buses stop. Perfect location. Only minor issue was the loudness of TV's (two in all) within the bar area. No chance of a "quiet" drink on our return from Theatre. Would like to have enjoyed a quiet area or separate bar area without the noise. July 8, 2014
Rated 5.0 out of 5.0 Free wifi and air conditioned rooms Excellent value for money if you book ahead. Good location right next to Lime Street Rail Station. July 8, 2014
Rated 5.0 out of 5.0 by Perfectly Positioned I booked two rooms for a one night stay in the amazing City of Liverpool. I made my booking by telephone because the room options I needed were not available online. The advisor contacted the hotel manager to make my request which was agreed and confirmed. The price was pretty average, what you would expect to pay for a standard room. Both rooms were very well furbished and spotlessly clean, beds were comfortable, plenty of toiletries and there was a good supply of tea coffee etc Breakfast was excellent, we had two small children with us and every thing they could possibly want was available. All freshly cooked or chilled. The staff at this hotel were all very friendly and helpful, nothing was too much trouble. Our sleep was disturbed by another guest mistaking our room for his, not the hotels fault. I mentioned this to the staff next day and received a very nice email from the manager apologising. Having said that I will certainly use this hotel again and again, it is right opposite Lime Street Station and perfectly situated for shops and night life. See you again later in the year. July 3, 2014
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