Rated 4.4 out of 5 by 228
Rated 4.0 out of 5.0 by MrTea Decent hotel. Very helpful staff
It's a Holiday Inn, so you know what to expect. We had a nice room that was the usual good standard of Holiday inns. The breakfast food is unexceptional but reasonable enough and the usual stuff you would expect as big hotels go. There was quite a good selection.
The location is excellent for the centre of Liverpool, you can walk most places. Car parking is VERY expensive everywhere in Liverpool, but the Holiday inn does a deal with the big Multi-story car park next door, which is very handy despite being the ugliest building in Liverpool, but it is still quite expensive, at around 7 pounds a night.
We spoke to a particularly helpful manager at the Hotel who gave us directions, told us good places to go to eat, provided a map and generally made sure that everything was OK. We certainly felt that he thought it was his duty to make sure we had a good visit and we appreciated it a lot. We certainly intend to come back and we'll stay in this hotel.
Note that it is a little awkward to find using a GPS. If you're using one, set it for Lime Street Station which is just across the road and look for the hideous blue plastic covered car park building which is next door to the hotel.
July 8, 2014
Rated 5.0 out of 5.0 by MV321 Comfortable, clean in excellent location
Visited Liverpool to enjoy the Theatre, Museums and general site seeing. The hotel is opposite the train station, a few minutes walk to the theatre, near to museums and just around the corner from where the tour buses stop. Perfect location.
Only minor issue was the loudness of TV's (two in all) within the bar area. No chance of a "quiet" drink on our return from Theatre. Would like to have enjoyed a quiet area or separate bar area without the noise.
July 8, 2014
Rated 5.0 out of 5.0 Free wifi and air conditioned rooms
Excellent value for money if you book ahead. Good location right next to Lime Street Rail Station.
July 8, 2014
Rated 5.0 out of 5.0 by Nanniedan Perfectly Positioned
I booked two rooms for a one night stay in the amazing City of Liverpool. I made my booking by telephone because the room options I needed were not available online. The advisor contacted the hotel manager to make my request which was agreed and confirmed. The price was pretty average, what you would expect to pay for a standard room. Both rooms were very well furbished and spotlessly clean, beds were comfortable, plenty of toiletries and there was a good supply of tea coffee etc Breakfast was excellent, we had two small children with us and every thing they could possibly want was available. All freshly cooked or chilled. The staff at this hotel were all very friendly and helpful, nothing was too much trouble. Our sleep was disturbed by another guest mistaking our room for his, not the hotels fault. I mentioned this to the staff next day and received a very nice email from the manager apologising. Having said that I will certainly use this hotel again and again, it is right opposite Lime Street Station and perfectly situated for shops and night life. See you again later in the year.
July 3, 2014
Rated 5.0 out of 5.0 by brownie 100 good bed
very nice and clean hotel .staff very helpful .would stay here again.
July 1, 2014
Rated 5.0 out of 5.0 by Upittyone Friendly staff
As a lone female business traveller I enjoy the proximity to the stations to save walking too far with a suitcase. The hotel staff are always friendly and the food when I have dined in was very tasty. Since undergoing a recent refurbishment the rooms are brighter now. I always feel safe in this hotel.
June 29, 2014
Rated 5.0 out of 5.0 by BradandLiz Excellent stay
We stayed as a couple overnight for a leisure break. The location was excellent right next to the Theatre and with plenty of amenities close by.
The car parking was right next to the hotel and VERY reasonably priced for 24hrs.
The hotel room was large, we were given a choice of which floor and it was spotless, modern and very comfortable.
Breakfast was lovely, a great choice and plenty of food available.
All staff were friendly and attentive.
We would definitely return again if we were to stay in Liverpool again.
June 26, 2014
Rated 5.0 out of 5.0 by Tros40 Lovely modern hotel
This hotel is ideally located to see all the sites in Liverpool city center. I stayed as part of a large group and from
Booking until checkout the hotel couldn't have been better. The service was really excellent, something I haven't seen for a long time in England!!
Rooms were lovely and modern, the breakfast was really nice and good quality.
Really can not praise the hotel enough, me and my friends all had a fab weekend and the hotel added to that, thank you!!
June 25, 2014
Rated 5.0 out of 5.0 by MrsP Excellent central location
Excellent hotel, central location opposite train station. Excellent car park next door just £6 make sure you get your ticket validated. Ask for quiet room they will accomodate. Fantastic sleep. Gorgeous room and highly recommend.
June 25, 2014
Rated 4.0 out of 5.0 by Michaeljos56 Good weekend stopover
Rooms comfy light and airy.
Checkin was polite and cheery, checkout a a bit impersonal.
Did not use the hotel F&B but they did have a good breakfast offer.
Centrally enough located for access to the city. Although they don't have their own car park there is a multi storey right next door with a reduced rate for guests
June 25, 2014
Rated 4.0 out of 5.0 by GPTravel73 “An Ideal Place To Stay But...”
Stayed here from 06th June for four nights, on a leisure break, arrived by train (Lime Street Station) the hotel could not be any closer, just across the road, how perfect is this?.
Upon arrival we were greated by "Claire" who welcomed us to the hotel, however we were very disappointed to find that we couldnt check-in beacuse the rooms were unavailable, ok the check-in time was 15pm and we had arrived somewhat early (1230pm) however having stayed at other Holiday Inn / Crowne Plaza Hotels this has not been a problem, to give Claire credit she did try her very best to get us our rooms, no joy, Claire asked us to come back around 1430pm, which we did BUT this time only the one room was available, I then had to wait a further 90mins to get the other room, this is not acceptable in this day and age of travel.
Once in the rooms, which were the "Newer" refrubed rooms (4th Floor, Room 406/408) they were spottlessly clean, fresh and very comfortable.
We had various meals at the hotel and can honestly say there were no complaints, anyone ordering the Steak & Kidney Pie with Seasonal Veg you certainly will not be disappointed the same goes for the Chicken Steak & Penne Pasta.
The breakfasts were fine, Summer & Amber looked after us very well, only slight issue was no omelettes were available together with no scrambled eggs.
The location of the hotel is first class, Lime Street Station is across the road, the main bus station is not fair around the corner near to "St George's Hall", the Empire Theatre is just up the road and the shops are within walking distance, this includes the new "Liverpool One" shopping centre, a further 10mins down the road is "Albert Dock which is a must, also here is the Tate Modern + Beatles Museum.
Room Tip: Request a higher floor room, great views of Liverpool, St Georges Hall, & The Liver Birds.
June 20, 2014
Rated 5.0 out of 5.0 by Mohammed Iswady Excellent Location
Excellent location with helpful and friendly staffs. However the toiletries quality is poor. Please get better quality shower gel and shampoo. Please provide toothbrush and toothpaste too. I was unable to find one. Other than this the rest is excellent. Keep up the friendly attitude.
June 19, 2014
Rated 5.0 out of 5.0 by Debwano Debwano
This hotel is in an absolutely brilliant location for visiting Liverpool's central attractions. It is less than 2 minutes walk from Lime Street Station.
I have stopped here before and would like to compliment the staff who work in the breakfast dining room. They are by far the most pleasant and helpful I have experienced in my stay at numerous chains of hotels. The breakfast is self service and is also very good considering it has been prepared earlier.
I do have one issue with the hotel - We were a group of ladies travelling on a hen party aged between 30 and 69. The oldest lady in the party was feeling tired and wanted to sit down so at about 2315 I returned to the hotel with her going to the bar where we were going to wait for the others to return and have a drink to celebrate the end of the weekend. We were told that the bar was no longer open and we were refused to be served so we retired to our bedrooms. About 30 minutes later the rest of the group returned, went into the bar and they were served a drink.
I really do not know why the bar staff refused to serve us, we were not drunk. I was really disappointed that we had not had our weekend's last drink all together relaxed and chilling in the hotel bar.
June 19, 2014
Rated 3.0 out of 5.0 by Reallyisme average rooms - helpful staff
ok, close to station. staff nice. TV channels very limited
ironing board in room but no fridge
June 19, 2014
Rated 4.0 out of 5.0 by snick64 Reception very people friendly
I had forgotten my IHG card but was quickly found on the system.
Request for directions quickly responded to by the front desk.
Good food for breakfast - not left too long under the heating lights.
June 18, 2014
Rated 5.0 out of 5.0 by paulem excellent experience as usual
this is one of the best hotels i have been in,we come here regularly,the staff are excellent on front desk,the dining room staff are superb at breakfast time,hotel 7th floor has just been done up and is immaculate.nice ambience about the hotel also
superb value for money
June 18, 2014
Rated 3.0 out of 5.0 by arfa100 just meets your needs
o.k. hotel , on top of shopping center not great ,staff good ,handy near train station, would not stay there again.
June 17, 2014
Rated 4.0 out of 5.0 by CapRon Handy location
Good quality hotel in a central location. Rob on check in was extremely helpful and couldn't do enough to assist. Only problem was the lack of control over the air conditioning resulting in a very warm night.
June 16, 2014
Rated 5.0 out of 5.0 by Wooffy1 Very freindly staff
The stay was very enjoyable within walking distance of city centre shops, Albert docks, theatres
June 13, 2014
Rated 3.0 out of 5.0 by klb73 squashed, too hot and checkout bad
stayed for 2 nights at this hotel and wish I had gone somewhere else but location is great. tiny twin double room, air con works but is useless unless you stand directly under as the in fan is directly beside the out fan hend the cold air gets sucked back up straight away. room service never answered the phone so had to go to the reception to order. wifi non existent. very noisey at night. as the air con didnt help we had to open the window to cool down. very noisey. amazed look from the reception staff when i asked for the copy of the bill. bacon dry, chips cold, mint custard not minty just normal custard. 'free film' rental not free. shower head covered in limescale. bath had a nasty brown smear down the outside. shower gell watered down. over priced and a dissappointment.
June 12, 2014
Rated 5.0 out of 5.0 by Andy101010 Shor prompt Stay
Enjoyed a 2 night stay due to a business trip,, staff were very helpful and the room was in excellent condition. Breakfast service was prompt, staff were attentive and the quality of the food was 1st class. Only 1 minor grumble, there were no ironing facilities in the room on arrival, a quick call to reception sorted that out promptly, but the iron was not a steam iron, but a travel iron. Overall a very enjoyable stay and would definitely stay again..
June 7, 2014
Rated 4.0 out of 5.0 by Pixbub Great position to enjoy Liverpool
Spent one night but so convenient for the train station, just a short walk. Shopping is a breeze because you can shop, come back, rest, shop again etc.
The breakfast was very enjoyable with a good variety and the quickest toasting machine I've ever used in Hotels.
Nice modern comfortable room.
Reception lady was very helpful and friendly.
June 6, 2014
Rated 5.0 out of 5.0 by Donald1927 Excellent value hotel and excellent location
It was really a very convenient location for any one coming by train and with a disability scooter and it lived up to our hopes especially as we had been recommended the hotel by 2 former residents of Liverpool who had famous forebears in the city.
We enjoyed our stay and would certainly like to come again - probably to visit Chester which is easy from Lime Street.
June 3, 2014
Rated 5.0 out of 5.0 by D__T Excellent Location for Comfortable Stay
Does it matter that the outside of the Hotel is not much to look at? No - because you spend your time either inside, or out and about. It is brilliant for arrival to the City by Train, as it is literally across the road from Lime Street.
This is so well suited to walk to various attractions such as the Walker Gallery (5 mins), both Cathedrals (10 mins), Albert Docks Area for Maritime/Slavery Museums, Tate, Beatles Experience, Ferry (15 mins).
We were staying using club points, so had to pay for breakfast - which was only £7.50 each eat as much as you like, plenty of choice, great value.
Not a great deal of space in the Bar area, but we were out most of the time anyway.
June 3, 2014
Rated 5.0 out of 5.0 by Azztothemanx The staff make this a great holiday inn
From the warm welcome from the reception staff to the attentive restaurant staff, this hotel is a must. My daughter and I stayed one night on a theatre break and chose this hotel as it was close to the Empire Theatre. The room was spacious, clean and comfortable with all the usual things you would expect to have, but it was the the staff that made this hotel a lovely experiance for me. They were really happy to help right down to the night porter who got me some warm milk at 2 in the morning when I had a touch of heartburn and couldn't sleep. Hats off to the Holiday inn.
June 2, 2014
Rated 4.0 out of 5.0 Good Value
Handy for station, good quality hotel at a good price. Much better than expected
June 1, 2014
Rated 5.0 out of 5.0 by Pebbles84 Hen Party
Would highly recommend this hotel to all. We were a hen party Of 16 and everyone of us enjoyed our stay here. The location is perfect to get anywhere. Rooms are good size and spotless. We had afternoon tea and sparkling wine and it was so nice and excellent value. Staff were exceptional never stayed anywhere before where every staff member was as friendly as here. Big thanks to Ashleigh who organised our group reservation and to Rodrigo on te front desk or gettin us checked in and arranged out taxis each day. Also the doorman security who was a gentleman. Also considering there were other hens and stags staying here there was no noise disruption.
May 28, 2014
Rated 5.0 out of 5.0 by sw67 excellent stay
well worth a visit, friendly staff, clean and comfortable rooms,
May 27, 2014
Rated 5.0 out of 5.0 by IRG50 Good, all-round stay
Great location for transport. Standard of hotel excellent but is what we expect from any Holiday Inn (but don't always get!). But staff were first class - they were friendly, helpful, attentive and nothing was too much trouble. They are a great team. We wouldn't want to stay anywhere else in Liverpool.
May 25, 2014
Rated 4.0 out of 5.0 by DJM41 Great staff, great room
Staff on the font desk were the best - helpful, down to earth, funny people. Room was great - large with 2 comfortable beds (yes I tried them both!). Breakfast was ok - coffee was dire. Generally an excellent couple of nights.
May 25, 2014