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Rated 4.5 out of 5 by 276 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel This hotel is very central for Liverpool. Close to all amenities. The hotel is situated across the road from Lime Street Station which is very handy. The hotel itself has a modern look, with wood floors and large bright stairways, and pictures. The hotel is clean. The rooms are clean with all you need. The bathroom was clean and well equipped. Water was hot each time we used it for shower etc. The food in the dinning room was good although I would have liked a slightly larger choicer, however this did not distract from the quality of the food. The drinks were not overly expensive. October 2, 2014
Rated 5.0 out of 5.0 by Great Hotel for the price and location The best money can buy. I wish other hotels by Cosmos will meet at least half of that hotel and I will be VERY happy. The location is central to everything in Liverpool and convenient walking distance. September 27, 2014
Rated 4.0 out of 5.0 by Internet Access very poor internet access - needed for business at the time of using the hotel September 27, 2014
Rated 5.0 out of 5.0 by great service i would recomend this hotel to all i know who want to go to liverpool September 26, 2014
Rated 5.0 out of 5.0 by Great Hotel good service ecellent situation the Hotel was of the normal excellent Group standard the situation is great the only down side was the small and dated looking reception and dining room. Staff were so friendly and efficient, HI should be proud of them. Would highly recommend this hotel to anyone. September 26, 2014
Rated 4.0 out of 5.0 by Excellent location Very good hotel With friendly staff and the best location. September 25, 2014
Rated 5.0 out of 5.0 by Perfect for Tourist This hotel is brilliant for the tourist because it is so central for everything ie Docks,Cathedrals,Shops,Cavern etc September 24, 2014
Rated 5.0 out of 5.0 by great hotel i have ms and they was so nice and helpful .anything i needed they done it with a smile.10 out of 10 any day. they put us in a room that i did not have to walk far.asked every time went out do you need any thing. bed so comfortable September 23, 2014
Rated 5.0 out of 5.0 by Holiday Inn 5 star service I had recently visited this hotel and returned knowing I would recieve the same terrific service and quality of room as before. I plan to stay at the Holiday Inn in different locations now as the standard is stylish and comfortable. Ive recommended the hotel to many travellers looking for a higher standard luxury at an affordable cost. September 15, 2014
Rated 4.0 out of 5.0 by the room was fine the bed was comfortable We found the hotel general manager very helpful if we had a problem both he and his reception staff solved it We appreciated their help. The restaurant however was disappointing only fried eggs no scrambled eggs and although there were a number of tourists in, the food was not always readily available. Sometimes there was no bacon or eggs etc ready and we were told it would be ready in 5 minutes which we have not experienced before in other Holiday inns September 15, 2014
Rated 5.0 out of 5.0 by Great location Comfortable, with great service. The staff were attentive and made me feel very welcome. Great for lone travellers. September 9, 2014
Rated 3.0 out of 5.0 by not as good as expected too many little issues with equipment, noise at back of hotel and not consistent hot water. September 9, 2014
Rated 4.0 out of 5.0 by Liverpool trip My wife and I had a few days away in the Liverpool Holiday Inn. We had a good time apart from a personal item belonging to my wife going missing. Searches were done, it appeared the item was found and had been there all along... my wife had been told that "...it was OK, you arent loosing your marbles" - which was very patronising.... Turns out it hadnt been found and the staff didnt even know what had gone missing... At the time of checkout, nothing had been recovered and there was no compensation offered, only apologies... Really really disappointed with how the incident was handled. September 3, 2014
Rated 5.0 out of 5.0 by Great service. Had a lovely break at Holiday Inn Liverpool. Great service, brilliant staff, comfortable room, value for money. Very central location. Convenient for railway station, shopping centre and all attractions. Highly recommend. We will book same hotel for a return visit. August 30, 2014
Rated 3.0 out of 5.0 by Average stay We stayed in this hotel for 1 night in a standard double room which was clean and comfortable. It was nice to have tea and coffee in the room and a choice of pillows. Plug sockets were accessible, however they were on the opposite side of the room to the bed. The TV had a poor signal and limited choice of channels. Wifi was available, however it was not free, you had to purchase it at a cost of £8. The bar had a choice of drinks and tea and coffee available at any time. The breakfast was overpriced at £9 per person especially considering there was no other option available, e.g. continental breakfast. There was a choice of cereal, fruit and hot food. The staff were polite and helpful. August 30, 2014
Rated 5.0 out of 5.0 by Liver Pool This was the perfect Hotel in the perfect location! The dock was about 15 minutes away walking, and it is located in the city center so we were able to a lot of sight seing in just 2 days. August 29, 2014
Rated 5.0 out of 5.0 Liverpool Thank you very nice stay. Met expectation and staff were very friendly and welcoming August 27, 2014
Rated 4.0 out of 5.0 by IHG Liverpool Centrally located Hotel which is clean and tidy. There is no parking but there is a multi-story car park attached, need to get your ticket validated at reception £6.00 a day. Food OK the bar menu looked better than the restaurant menu. Bar is a bit pricey and at other IHG Hotels members get a discount on bar prices but not at this one. Very quiet even though right in the middle of Liverpool. August 26, 2014
Rated 5.0 out of 5.0 by my time in the holiday inn our time in the holiday inn had a wonderful time in hotel the staff are very polite and welcoming from All member's of staff. the room was very clean. breakfast was nice help your self and was loads to pick from and all hot overall had best stay thank you from me and my partner August 24, 2014
Rated 4.0 out of 5.0 by great location Nice clean hotel with a great location. Nice staff. August 24, 2014
Rated 5.0 out of 5.0 by short break rooms were very clean and spacious the staff were very friendly and helpful the breakfast was lovely and plenty to choice from August 19, 2014
Rated 4.0 out of 5.0 by great location excellent location good value clean hotel didn't use the restaurant air con noisy August 16, 2014
Rated 4.0 out of 5.0 by Very convenient comfortable hotel Very clean rooms and all facilities good.Breakfast excellent. Only downfall with hotel was the bar area.it was very boring and impersonal with no atmosphere for drinking very expensive drinks from the bar. August 14, 2014
Rated 5.0 out of 5.0 by My recent Stay in the Holiday Inn Lime St Liverpool Very High Standard of Customer Care and Hotel facilities Bedroom etc. Staff extremely friendly and professional. Can't wait to stay again August 14, 2014
Rated 5.0 out of 5.0 by Clean rooms, great view, comfortable bed. We stayed at the holiday inn in Liverpool on 9th August 2014 for a wedding that was being held there that we were invited to. This was the first time we have ever stayed in a holiday inn and we were very impressed, the rooms were very clean and tidy and the buffet at breakfast was excellent and there was a lot of choice. We are definatley going back to Liverpool for a weekend and will be booking a holiday inn as it is in a great location. August 13, 2014
Rated 5.0 out of 5.0 by stress free hotel stay the hotel is as good as you expect from Holiday Inn, the staff are so friendly helpful and efficient. Nothing is too much trouble. Comfort and cleanliness are guaranteed August 12, 2014
Rated 5.0 out of 5.0 by Praise to Manager and Staff I wish to put on record my thanks to the manager and staff for their helpful approach The newly refurbished rooms are a credit to the hotel which is directly opposite Lime Street Railway Station and close to all the shps in the town centre Special thanks to Jaonathan the Manager and Rita who works in the restaurant they were both great with highly developed customer care skills August 8, 2014
Rated 5.0 out of 5.0 by Very Convenient Mostly excellent but presence of partygoers overwhelmed bar staff for a short period. August 8, 2014
Rated 5.0 out of 5.0 by excellent location; friendly, helpful service We stayed in this very conveniently located hotel for 12 days over a period of 7 weeks whilst visiting from Australia. We used it as a base from which we travelled back and forward visiting other areas of UK and Europe. We were allocated the same room for our whole stay and by the time we left UK it felt like home, comfortable and welcoming. The staff were unfailingly helpful and friendly. We had international cases, too large for internal UK/Europe travel. The hotel was happy to securely store them for us whilst we travelled with smaller cases and to drag them out when we wanted to reorganise our clothes. Each time we returned from a trip, they welcomed us back. The full English breakfast is excellent. They are happy to provide variations if needed - soya milk for me. The food is hot and the service efficient. There is a great view from the breakfast area. The bar menu is reasonable and seating comfortable. Sometimes they are busy with functions but things still seem to run smoothly. Internet is free. We have stayed in many hotels over the years and this one exceeded our expectations. We had a wonderful holiday and our stay at this hotel helped to make this so. We did a lot of travelling and it was good to have a place where we could relax. We will certainly use the hotel again. August 8, 2014
Rated 3.0 out of 5.0 by Some good bunch of staffs but poor facilities No concierge facilities, very poor décor throughout the building, very poor gym facilities. No cosiness in the restaurant, very open. Force of the shower on the 8th floor very poor and only one lift working. August 7, 2014
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