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Rated 4.5 out of 5 by 281 reviewers.
Rated 4.0 out of 5.0 by nice hotel the hotel was central. the staff were friendly, the room was clean and comfortable and the bar was a nice place for a night cap. I didn't encounter any problems at all and wouldn't hesitate to recommend it. May 10, 2014
Rated 5.0 out of 5.0 by Friendly helpful staff and great location Ideal location close to shops, bars and restaurants we stayed for a long weekend in the holiday Inn, a great place to relax and enjoy a great city. May 8, 2014
Rated 5.0 out of 5.0 by Liverpool HI All staff members were extremely nice and caring in their duties. We were made to feel very welcomed by all staff we encountered. May 7, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds and banging doors I have stayed here a few times but not sure if I would go back. Requested a room with no ajoining door did'nt get it. Sleeping here was almost impossible with the noise of other guests doors banging closed. Guests who have been out for the night coming back or guests getting up early for breakfast. Open your door and BANG! as it closes shut. Some sort of sorf door closer is needed like I have seen in other hotels. So if you go to bed early your not disturbed or if your out late and decide to get up a little later your also not disturbed by guests going for breakfast early. I was very sore when I did get up in the morning but that may be just not being used to such a firm bed. I think I would look elsewhere before booking in here again purely for the reason of wanting a half decent sleep. Staff are nice and friendly tho and the food is nice if you want to stay in the hotel to eat. Good location to the city centre also. May 4, 2014
Rated 5.0 out of 5.0 by Fabulous location and staff Great position one minute from station. Extremely friendly and helpful Reception staff. Room once again too hot which is my only complaint. Otherwise room very comfortable and good Wifi. May 2, 2014
Rated 5.0 out of 5.0 by Great all round hotel. Two night stay here with my 7 year old son. Staff were very helpful and polite. Room was very clean and the bed was very comfortable. Enjoyed the bar/lounge area with amazing views. Very nice atmosphere with high quality food. Would definitely stay here again. May 2, 2014
Rated 4.0 out of 5.0 by Efficient service Opposite Lime Street Station and fulfills your needs May 1, 2014
Rated 5.0 out of 5.0 by Staff were so helpful My husband is a wheelchair user and the staff were all amazing April 29, 2014
Rated 5.0 out of 5.0 by Excellent value for money The stay was excellent from arrival to departure. The room was very clean and comfortable and the breakfast excellent and well worth the money April 28, 2014
Rated 5.0 out of 5.0 by Lovely visit every time My wife & I have been staying at the Hoilday Inn every 4-6 weeks for the last 12months due to visit to the Royal Hosipital. And I can only say how Excellent your hotel and staff are. Claire on reception went out of her way to help us when we had a unexpected stay she lent us her phone changer for the night which was a great help. Also the restaurant staff are all very helpfull and friendly and go out of they way to help us every time . All the meals are delicious and very good value Also the new refurbished rooms are lovely April 27, 2014
Rated 5.0 out of 5.0 by Excellence in all respects I couldn't find a fault staying here, which I am pleased to say. From the minute I walked into the hotel until leaving, it was a sheer pleasure to stay here. Staff go out of their way to help and with such a friendly attitude; a smile for everyone. Food was delicious with a huge variety for breakfast, whether hot or cold. It is lovely to relax by the bar and bar service was efficient and excellent. Room was clean, fresh and lovely in appearance, with great heating, making a cosy stay. April 24, 2014
Rated 5.0 out of 5.0 by Lovely staff, great location Very friendly Reception and Restaurant staff. Fantastic location for Lime Street Station, shops and Restaurants, and Liverpool is such a wonderful city! Everything that I needed. April 23, 2014
Rated 5.0 out of 5.0 by Customer Care of Staff Exceptional The central location of this hotel is ideal for shops and the railway station. A special thanks to Rita who works in the restaurant, and at breakfast her customer care skills were exceptional. A very helpful person The refurbished rooms are well decorated with a variet of channels, and even the Manager Jonathan said hello An hotel to be proud of and I would certainly recommend to the powers that be that Manager and all staff receive a bonus for their high degree of knowledge, communication and customer care skills April 22, 2014
Rated 4.0 out of 5.0 by Usual great service Always a pleasure to stay at this hotel, staff spot on with service and make the stay enjoyable. April 10, 2014
Rated 5.0 out of 5.0 by Grand National Weekend well appointed hotel with excellent staff and newly refurbed rooms..........superb breakfast buffet April 10, 2014
Rated 3.0 out of 5.0 by No meeting platinum requirements 6 people from the same company booked in this hotel for 4 nights. (All platinum members) Everybody was upgraded except me, even I was the first one to arrive. I complained at the front the desk and they said they will check it the next day and that they will send to my room free water and snacks. (I never received them and I was never upgraded). Also, I was asked when I checked in whether I preferred extra points or a free drink. I chose the free points but I never received them (They didn't have vouchers and they said they will add them to my account# I applied for extended checkout #until 2 PM# and the cleaners try to enter in my room twice #I think it was a miscommunication with the front desk) April 8, 2014
Rated 5.0 out of 5.0 by Great central stay in wonderful city Reception staff really friendly and attentive. This survey however has become tedious. April 6, 2014
Rated 5.0 out of 5.0 by Excellent service Wonderful stall I have stayed many times at this hotel and you can't beat it in the city centre. The staff at reception and at breakfast are all very polite and a pleasure to deal with. Excellent!!! March 28, 2014
Rated 4.0 out of 5.0 by Right in the Middle A very centrallocation for this hotel. Clean hotel and easy to use. Check in / out couldn't have been smoother! March 28, 2014
Rated 5.0 out of 5.0 by Superb Hotel. Top place to stay on a vist to Liverpool. Very close to Train station and mins from shopping, bars and Albert Dock. A must for all. March 26, 2014
Rated 5.0 out of 5.0 by heating the only problem I experienced was the hot temperature within the bedroom. Unable to cool this down as system did not allow and the windows do not open sufficient to allow cooler air in March 25, 2014
Rated 4.0 out of 5.0 by Nice Hotel in good location Stayed here recently for a football match in area. Great location, Breakfast was excellent, Bar March 20, 2014
Rated 5.0 out of 5.0 by very good staff I enjoyed my stay at the Holiday inn Liverpool, my only disappointment was that there was no tea March 18, 2014
Rated 4.0 out of 5.0 by Convenient location Very happy with the hotel, the only issue is that the kettle in our room was not very clean - scaling of the heating elements. March 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn Liverpool I have stayed at this hotel a number of times when i am in Liverpool , it is in a great location just over the road from Lime street station , the staff are very friendly and very good at their jobs , i look forward to my next visit in a couple of weeks time . March 13, 2014
Rated 4.0 out of 5.0 by Hi liverpool Great location and pleasant staff. Would prefer bars of soap rather than out of reach liquid dispenser when bathing. Minor issue in a good hotel. March 8, 2014
Rated 4.0 out of 5.0 by Good Place to Stay for City Break in Liverpool Well placed hotel for both station and city centre Staff very welcoming Room clean and well furnished March 7, 2014
Rated 4.0 out of 5.0 by Ideal for a business stay. Only let down by the air con/heating in the room, had to sleep with the window open, very little street noise, but air con units on flat roof out side window came on a 6 o'clock. Exterior of hotel is dreadful, very off putting on arrival, made up for internally. March 7, 2014
Rated 5.0 out of 5.0 by Excellent hotel for football, family or business stay Good service, Excellent breakfast. Friendly staff. Good value for money. March 6, 2014
Rated 5.0 out of 5.0 by Friendly efficient staff at a great hotel I had never visited Liverpool before and chose this hotel for the location and room. It didn't disappoint. The staff were so friendly and made us very welcome and comfortable. We had an evening meal there and enjoyed the panoramic windows. The food and service was excellent. Breakfast was more than adequate with plenty of tea offered. I would highly recommend this hotel and would certainly like to stay there again. Thank you for making our stay so enjoyable. March 6, 2014
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