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Rated 4.4 out of 5 by 260 reviewers.
Rated 4.0 out of 5.0 by Confortable, excellent service and clean rooms Beautiful hotel with excellent staff. Confortable and clean rooms with all you need. The only issue i had was that i asked for extra items in the room and they were not delivered but the front desk gave us a small discount, but no major issues and would certainly book this hotel again. August 10, 2013
Rated 5.0 out of 5.0 by supurb location This hotel, a few steps from lime street station is excellent for a solo female traveller. I have stayed here before and find that it is clean, safe and convenient. I have driven before and the adjoining car park is very convenient - but equally the proximity to the station. The restaurant is excellent standard, I was going to eat in the bar (equally good fare) but a few noisier larger groups made the decision that the restaurant would be more pleasant, also I could sit by the window and enjoy the beautiful view as the sun went down over the city. holiday inn standards - which is all you need and as always an easy start for business in the city the following day. August 10, 2013
Rated 5.0 out of 5.0 by Ideal location, friendly staff We were given a very warm welcome on our arrival at the hotel. Our room was very clean, comfortable and spacious. The food in the bar was excellent, as was the service. I would recommend this hotel to any one visiting Liverpool. It is in an ideal location, just opposite Lime Street station. August 9, 2013
Rated 5.0 out of 5.0 by All comfortable and value Very good situated for visiting the beautiful town. We will come again. August 4, 2013
Rated 5.0 out of 5.0 by City centre hotel I visited the Holiday Inn Liverpool city centre for two nights July 26-27th, travelled by train which was very handy as the hotel is right opposite Lime St station, check in was easy and the staff knowledgable and pleasant , the room was very clean and tidy with everything you could need, the beds were comfortable with a choice of hard or soft pillows, which I thought was a nice touch. Breakfast the next day was very well presented and tasted just as nice as it looked, with unlimited tea or coffee, everything from cereals to a full English was on offer and the view from the dining room overlooking Lime St station added to the relaxed atmosphere. Check out was hassle free and the use of a luggage room was yet another nice touch, once again the staff were very pleasant and helpful, would highly recommend this hotel and will stay here again when next in Liverpool, one of my favourite cities and now one of my favourite hotels. August 3, 2013
Rated 5.0 out of 5.0 by Wonderful at the Holiday Inn, Lime St, Liverpool On check in I was frilled to be advised of an upgrade to the Presidential suite. What a surprise and fabulous gesture. Everything was perfect: food, service, staff, comfort and value for money. Thank you so much Holiday Inn for making my stay memorable for all the right reasons. I will definately return. August 1, 2013
Rated 4.0 out of 5.0 by Holiday Inn Liverpool City Centre On the hottest day of the year in Liverpool (July 2013), the staff at the Holiday Inn City Centre made us feel more than welcome. We were able to have a late check-out, take advantage of their room service menu and put our feet up on their comfy sofas. It was a very enjoyable stay in Liverpool City Centre. Thanks F-O-H, Breakfast and Housekeeping teams. July 23, 2013
Rated 4.0 out of 5.0 by Good Accommodations My daughter and I stayed at the hotel for three nights. Overall the hotel was clean and the room was comfortable. The staff was friendly and helpful. I love the location of the hotel, close proximity to the train station and shopping centre. My only complaint is that the AC in the room was not as cool as we would have wanted. More variety could be offered on the menu. Overall it was a very good experience. July 22, 2013
Rated 4.0 out of 5.0 by Third visit Our latest stay at this Hotel was our third in the past five years. We know there are more "Up Market " hotels in the same central area of the City, however we choose to stay at the Holiday Inn because the location,breakfasts,and general facilities available are very good. But the main reason we continue to stay is because the staff are really brilliant, great can do attitude and nothing is too much trouble. To be Honest the hotel does need some refurbishment in the near future but it is clean and it has a very friendly feel about it. July 20, 2013
Rated 5.0 out of 5.0 by lovely stay had a relaxing stay staff wonderful could'nt be more nice. July 18, 2013
Rated 5.0 out of 5.0 by Pleasant, efficient staff Well appointed room and recognition of my rewards club status. Staff at reception and in the restaurant were very attentive and polite. Very good food served at Dinner and Breakfast. July 16, 2013
Rated 5.0 out of 5.0 by fantastic city break great hotel in fantastic location. we had a great view of the city from 7th floor . staff are very helpful and friendly . room nice and clean. would highly recommend. July 16, 2013
Rated 1.0 out of 5.0 No Airconditioning on one of the hottest days of 2013 Scandalous that the group takes a booking for a hotel which has had faulty Airconditioning for the previous two days. July 15, 2013
Rated 5.0 out of 5.0 by Always a pleasure Holiday Inn Liverpool is lovely inside ( well there isn't much that an be done about the outside of a 1960s/70s building complex is there. I remember, as a child living on Merseyside, the whole complex being built and it wasn't good then!). The view from the restaurant to the station is always fun and lovely now they have made the front of the station look so nice. The rooms are clean and the beds really comfortable. The choice of pillows is a good idea ( I prefer the soft ones). I ALWAYS have a really good nights sleep here and the breakfast is gorgeous. The staff both at reception and restaurant are always lovely and cheerful. Thanks and keep up the good work July 10, 2013
Rated 5.0 out of 5.0 by Just perfect location and service Our second stay at this hotel was every bit as good as our first. A perfect location for city centre and docks. Service first class, staff exceptionally helpful, best breakfast. July 8, 2013
Rated 5.0 out of 5.0 by Excellent location, staff friendly and helpful. Excellent location in the centre of Liverpool city. The hotel is very comfortable with very friendly staff and is ideally situated for shopping, restaurants and visiting the theatre, museum and art gallery etc. July 6, 2013
Rated 4.0 out of 5.0 by large room and comfy bed having arrived in the city by train we crossed the road and were in the hotel in 2 minutes.perfect location for the shopping centres and lots of pubs to choose from.hotel isn't the most pleasant building from outside, however inside it's a very friendly hotel, nice décor in the bright reception and very friendly staff.we were on the 3rd floor and the room was big and spacious, nice bathroom and very clean, tea and coffee supply was very generous, more than enough for our 2 night stay.we had a drink in the bar on the 2nd floor,however we never had any food during our stay as we were meeting friends and eating out. overall we thought the hotel was excellent value and a great location and we will stay here again next time were in the city. July 6, 2013
Rated 5.0 out of 5.0 by Good experience Arrived wet and tired. Received a free upgrade. Staff very pleasant and efficient. Having to pay £8 for WIFI for the evening (24hr pass) was a little disappointing, but bearable in the circumstances. Missed not having the basic toiletries in the bathroom. But overall it was great. Nice clean and welcoming room and good service. Thanks. July 3, 2013
Rated 5.0 out of 5.0 by Staff were exellent no job to small We have stayed at this hotel before so booked up again whislt in Liverpool. Last time we had twin rooms,but this time we had double rooms beds were not as comfortable as twin beds. staff were very friendly and helpfull every thing we asked for it was supplied be it extra milk or anyting else Breakfast was very good with lots of choice again staff very freindly and provided tea and coffee very quickley Location is exellent short walk to Albert docks and Exllent for the shop paradise for shopaholics Highley recommend this hotel. June 30, 2013
Rated 5.0 out of 5.0 by A Great Team I've just returned from my second stay in this excellent hotel. The facilities are fine, but not extraordinary, The staff however, ARE. The warmth and professionalism of ALL of the staff members I met was extraordinary. Thank you all for making my stay so enjoyable. And my special thanks to the restaurant staff, whose service levels were truly magnificent! June 28, 2013
Rated 5.0 out of 5.0 by A great weekend break Used points for a weekend and was apprehensive about leaving the car in a public car park but it was fine. Hotel location was great and everything in the city was very accessible. Reception was very friendly and helpful. Room was excellent with good beds. The only fault was the shower which could be better - not the worst but pressure could be improved. Overall experience was very good and we would definitely stay there again if we visit the city. June 26, 2013
Rated 4.0 out of 5.0 by Friendly staff the staff recognise and greet frequent visitors, and are pleasant and attentive. June 11, 2013
Rated 5.0 out of 5.0 by Great Reception comfortable room great hotel From arriving at hotel to leaving was a great experiance breakfast and stunning view of st georges hall . walking distance to albert docks the cavern and liverpool one and lime street station fantastic would recomend this hotel June 7, 2013
Rated 4.0 out of 5.0 by All good EXCEPT...... As you would expect Except, if you opened the window, the noise from the air conditioning equipment supplying the shops below was sufficient to keep me awake June 7, 2013
Rated 3.0 out of 5.0 by Could be Better The hotel is very well located for shops, city centre attractions, the docks, museums, cathedrals and literally a stones throw from Lime St Station. We walked most places without any difficulty. The outside of the hotel is tired and not attractive and the St John's shopping centre it sits on top of is rather naff with lots of cheap shops. The room was ordinary by Holiday Inn standards (I stay in lots of them all over the country so have a fair view of the norm!) but was clean with and OK TV. No fridge though and the air con was somewhat loud. Staff throughout the hotel were very friendly and extremely helpful - can't fault the hotel on that front. We only ate breakfast but the quality of food was good and the specially cooked items were particularly good. Sadly the entrance and general tired state of the hotel let's it down, for example the hallways didn't smell good and the carpets had long creases in them. June 3, 2013
Rated 1.0 out of 5.0 by Tired hotel and poor service I am really disappointed and my stay here. Yes the location is great but in general the Hotel is tired with worn an ululating carpeting in communal spaces and even the room. My major grip is that on arrival back to the hotel at around 1am, my partner and I were greeted by the door men (and I totally understand why a city central hotel needs them). My room booking was for two people (we are two guys) and we had the key card and card which I held when arriving at the door. The door man (bouncer|) asked repeatedly what room was my partner was staying in, and asked to see his room card time and time again. We replied a number of times we are staying the same room, and that the room was reserved for two people. It took some convincing and eventually he checked to room list to confirm "our story" Is such a bright and vibrant city I am shocked my partner and I would have such an issue. This is truly unacceptable! June 3, 2013
Rated 5.0 out of 5.0 by Best ever Holiday Inn stay I found this to be the best stay ever in a Holiday Inn Hotel, for friendliness and helpfulness of staff, personal attention to detail, and the spaciousness of hotel room for Gold Elite status membership was brilliant. I will look to book this hotel each time when staying in Liverpool for future visits. May 29, 2013
Rated 5.0 out of 5.0 by Excellent friendly staff We checked in and upon leaving the desk after chatting to very friendly but sincere staff we mentioned we'd need a cab for our engagement party. We got a fabulous congratulations and 15 mins later a card and chocolates delivered. To the room. A very very personal touch from a big chain hotel. We are now going to consider getting married there. :-) May 21, 2013
Rated 5.0 out of 5.0 by Ideal City Centre Location We stayed in this hotel on 14/15th May 2013: The hotel is located directly opposite Lime St Rail Station and very close to the Empire Theatre. The staff were very friendly and helpful. Room was modern, comfortable and clean. The only negatives are related to the food & drink; We both had lasagne which was of poor standard and the length of time between courses was nearly 20 minutes. The drinks we had in the bar were fine but the cost was too high - hence only 2 drinks purchased. May 21, 2013
Rated 5.0 out of 5.0 by Great service by all staff, great rooms We stayed here while on a trip to Liverpool, and. Tbh cannot recommend it enough, the staff where so friendly from we walked through the door to checkout, the rooms where of high standard and spotless, my husband and myself where very impressed, keep up the great work :) May 8, 2013
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