Rated 4.6 out of 5 by 467
Rated 5.0 out of 5.0 by Arnolis Weekend stay
This is the 3rd time we have stayed at this hotel and over the past 12 months things have changed slightly in regards to the value.
In the mini bar the bottles of lager have now disappeared which were great to drink whilst getting ready for anight out. In the bathroom only 1 bar of soap instead of the 2 which used to be great for one in the sink and 1 for the shower. There was also no shower cap in the shower and as I had had my hair done which was a let down as I hadn't taken one with me.
As usual the staff are fantastic and the £20 offer on champagne went down a treat.
I would still recommend others to stay here but would take my own wine for the room and remember my own shower cap
February 23, 2013
Rated 4.0 out of 5.0 by Cath123 Cold ant wet outside but warm and friendly inside
Booked this hotel through a living social deal so that I could visit my daughter at uni. The room was on the small side but had everything you would need for a weekend away, complimentary snacks and drinks too! Breakfast was excellent, staff very professional and friendly, and the afternoon tea was delicious. We definitely will return when visiting my daughter. Oh yes perfectly situated for the docks and Liverpool One shopping.
February 18, 2013
Rated 2.0 out of 5.0 by Susanna very comfortable room and a pleasent stay but restuarant needs work
We had a problem in the Restuarant for dinner the starter was a taster not a starter!!! (Trout) very miniscule!! the meal in its self was very poor but was put right by the Duty manager who was on duty on Sunday 3rd February he handled everthing very profesionally and tried very hard to please us (which he did ) the Marco pier White restuarant needs improvment.
February 10, 2013
Rated 5.0 out of 5.0 by Philann1302 Lovely, modern, clean and excellent location
First visit to the hotel indigo but it won't be our last, smooth and professional checkin. Room was lovely, everything you needed, perfect temperature, bed was really comfy! lovely nights sleep as although only a few mins walk from the bars it's far enough away for there to be no noise! We had afternoon tea in MPW restaurant again everything was lovely and food was delicious. We were seated by TIm who was courteous and professional a real pleasure. Breakfast the next day was really nice, bit of a queue but TIm dealt with this effectively n efficiently, little hectic around the coffee machine but that was more due to the lay out of the restaurant than anything else. I would recommend this hotel for couples and families as really close to shops, bars & restaurants but not noisey at night!
February 10, 2013
Rated 3.0 out of 5.0 by AJAJ Disappointed
My friend and I were really looking forward to our stay at Hotel Indigo, especiaily as we had got a fantastic deal via a voucher site, however, overall we were a bit disappointed. The rooms were nice but we were given a double room instead of a twin and when I rang down to reception, they were adamant I had booked a double but luckily I had the email confirmation with me to confirm I had indeed booked a twin room. This was fine apart from the heating/aircon which came on full at 6.30am despite being switched off at the wall and gave us an early awakening, not what we had planned for our relaxing stay. We did feel we were given a different level of service because we were "on a voucher" which should not have been the case - it is not our fault the Hotel decided to offer these deals, presumably so people can try the Hotel and return again if they like it. Unfortunately we will not be returning,.
February 8, 2013
Rated 5.0 out of 5.0 by Esper FAB
Excellent venue 1 of the best we have stayed in, we will definitely visit again, no complaints any where at all - staff very helpfull and very willing to help nothing was to much trouble.
February 2, 2013
Rated 5.0 out of 5.0 by manxrallyman Simple night before the football
Quick panic, forgotten to book a hotel for our weekend away to watch the football !
Found this hotel, virgins to this hotel group. Looked great value - thats coming from a person who has spent most of the past two years staying in hotels and traveling- and couldn't believe what we had found.
Staff were great, welcoming and very pleasant. Room was great, comfortable, clean and fresh, just what you are looking for. To cap it all, we won 5 nil !
Great weekend, helped hugely by the great hotel.
We will be back !
January 24, 2013
Rated 5.0 out of 5.0 by Teetee Warm and friendly welcome
We love Liverpool and visit at least twice a year.
We stayed at The Indigo on a voucher deal and must say it was one of the best hotels we have stayed in in Liverpool. Food was excellent, the staff friendly and helpful.Our room was spotlessly clean and the central position made it easy to walk to everywhere we wanted to visit.
We would highly recommend The Hotel Indigo
January 18, 2013
Rated 5.0 out of 5.0 by SalopLad Excellent rooms, staff and facilities
This hotel is well situated in the heart of Liverpool, close to the business area and within walking distance of many shops and restaurants making it ideal for business or casual visitors.
The rooms are spacious, comfortable, well equipped and tastefully decorated. The staff are all local and very efficient and polite. The restaurant is superb with an excellent range of evening meals whilst the buffet breakfast is always a pleasure.
January 16, 2013
Rated 5.0 out of 5.0 by Tina63 Spotless hotel with excellent staff
I had taken a friend away for a shopping trip,. This was my first stay at the Indigo and i would highly recommend it. From the moment we stepped inside we were made very welcome and a room was ready for us much earlier than check in time. The room itself was very comfortable and the decor very contemporary which was quite refreshing.
All the staff that we came across were courteous, professional and very helpful. We had breakfast which was 1st class and again the cleanliness, quality of the food and manner of the staff were excellent.
Could not fault this hotel at all and would be very happy to stay here again. Thankyou
Tina Bould (Lancaster)
January 11, 2013
Rated 5.0 out of 5.0 by Stamford Attentative staff particularly in restaurant/bar and lounge area
As part of the experience we had afternoon tea when we arrived which was very welcoming. We also treated ourselves to dinner at the Marco Pierre White restaurant and were not disappointed. The staff went out of their way to make your evening special. We will certainly come back.
January 5, 2013
Rated 5.0 out of 5.0 by liver lovely, retro chic but a sting in the tail.
Arrived early loved the place immediately, cool retro chic on a back street of the great city of Liverpool, the liver building was our outlook, fantastic couldn't believe my luck, no hassle about checking in early than the identified time this felt great a release from a hard structured working day . Had a lovely fresh afternoon tea. Too many cakesand not enough sandwiches for my personal taste but really great quality and the capuccino was strong and frothy just lovely. Loved our room,as the title says retro chic, free mini bar (no alcohol involved) wow. Nearly dined at Marco pierre White restaurant on site but fancied a walk out and at that point i thought i'll definetly be back so i'll do it next time. Breakfast was 8.30 until 11 i think loved that it was relaxed times. Went to breakfast approx 9AM er whoah... sombre faces from loads of bored waiting on staff.chatting about nights out etc felt immediately miserable and uncomfortable. The food was gorgeous again couldnt belieive my luck. check out was awful miserable faced awkward staff totally unhelpful- horrible couldn't wait to get out i emailed the manager about this before i wrote a review but she didn't bother responding what a shame.
January 4, 2013
Rated 4.0 out of 5.0 by MykeyM Christmas visit - great time
Friendly and helpful staff. Good breakfast.
Excellent cocktails as a start for an evening.
January 4, 2013
Rated 5.0 out of 5.0 by TG1970 Most comforable bed
Even though I only stayed for one night, this hotel was a great and refreshing experience. I will be back for sure
January 3, 2013
Rated 1.0 out of 5.0 by Valo26 Nice but bad!
We decided to stay at the hotel indigo on the advice of a family member. First impressions were of a nice building in a decent location. The front desk and bar area were very nice and the staff friendly and helpful. We took the elevator up to the sixth floor where our room was located. The elevator only went up to floor six so we figured we were on the top floor. Inside the room was very nice. The bathroom and shower area in particular. Initial thoughts were, it's a shame we're only here one night!
Fast forward to midnight. After giving up on our 'complimentary' movies that never came up. For the next hour and a half we were subjected to what can only be described as a tap dance lesson going on above us, with intervals of a door banging and people running down the hallways giggling. I'm not sure what was above us but if it was a staff area, it's inexcusable. This noise could stem from the fact all the rooms have hard floors. The door slam can also be down to the fact there is NO other way to do it. Out of courtesy I tried to shut the door quietly only to discover it didn't lock. A slam seemed to be the only answer.
Roll on to around 2 in the morning. Time for what sounded like 20 people surrounding the rooms beside us. No consideration was paid to anyone else as these people continued to scream, shout and laugh the early morning away. It was only at around half 3 and a few choice words that they decided to quieten down.
After an amazing 2 and a half hours sleep, the same inconsiderate people decided it was time for another round of shouting and door slamming! Unfortunately these people had left by the time we were leaving and we missed out opportunity to thank them in person. As we left the hotel via the front desk to hand in our key, we waited for a prompt about our stay. All we wanted was a 'how was your stay?' and the flood gates could open. But no. Not so much as a goodbye. Did we go back to complain? No. Simply put, we were too tired!
As a result, I won't be returning in a rush.
December 21, 2012
Rated 5.0 out of 5.0 by KarenO45 Indigo Liverpool
Great location, subsidised parking, pleasant staff
December 18, 2012
Rated 4.0 out of 5.0 by Melis Excellent Staff and Service
The staff were very good and the overall design and feel of the hotel is very cool. Rooms very adequate for what we needed - not huge but nicely done out.
The only thing that was a slight let down was the restaurant. Main course came out wrong and had to wait a long time for another. However they did offer me a free glass of champagne, and the meal was not charged for, so you can't say fairer than that - everyone makes mistakes. The other 3 of our party had the chateaubrian steak - very expensive but they all seemed to enjoy it very much!!
December 17, 2012
Rated 5.0 out of 5.0 by PippaLeigh A wonderful stay
A very comfortable and welcoming hotel - just right for a city break and would highly recommend.
December 17, 2012
Rated 5.0 out of 5.0 by DebbieandCliff PERFECT location.....
A VERY bright and airy hotel, perfectly situated for the Albert Docks, Liverpool One etc. Staff always friendly and accomodating. Room very clean (and bright), only complaint was both bedside lights weren't working. Complimentary mini fridge was a welcome change. Breakfast ~ yummy.
December 16, 2012
Rated 5.0 out of 5.0 by kev66 amazing
booked for 1 night,sat 8th dec
easy check in,straight up to room on 4th floor ,really nice,had i nightcap in the bar before bed,decent prices
lovely breakfast and afternoon tea with a 3pm check out,will use again nxt time in liverpool
December 14, 2012
Rated 5.0 out of 5.0 by JKLEE Unique
We stayed here through a living social deal and booked an extra night. Loved the hotel and location. Staff were very helpful
December 14, 2012
Rated 5.0 out of 5.0 by Flipside Always Fine
I stay on a fairly regular basis and have a consistantly good experience. Staff very friendly and helpful and room fine with good facilities. Very good value and great location.
December 11, 2012
Rated 3.0 out of 5.0 by Pazaa Always the bridesmaid....
I so want a stay here to be perfect but this hotel manages to fall short every time! This time it was the regular problem with the Internet not connecting if you want to use an ipad. So call up the FREEPHONE number and they connect you, but the hotel charges you for the call! If you ask, they will remove it from the bill. Secondly was the failure of the aircon on my first night and it never worked correctly the second. Given the stuffiness of the rooms and the discomfort this caused I would have liked a gesture of goodwill on checking out but..nada. And finally, the mini bar. As a Gold customer I get a free mini bar, but on every occasion I stay, I have to call down to have it refreshed on further nights. I shouldn't have to.
I do like this hotel, I really do, but management please read the above and address some of your service issues. And have a word with your slightly surly reception staff.
Ps - I have suggested this before....please put coat hooks on the wall inside the hotel room door.
December 10, 2012
Rated 4.0 out of 5.0 by nannaanne1 Impressed
I chose this hotel as part of a Living Social deal. I was impressed with the level of comfort in the room. It had a fabulous shower. The staff were more than courteous. I was disappointed in the Marco Pierre White restaurant, I expected a better standard.
December 7, 2012
Rated 4.0 out of 5.0 by Bluemoon Recommended
Pleasant service, lovely room which as clean and comfortable. Aveda toiletries were a lovely touch. Complimentary mini bar rather disappointing - two bottles of water and a can of Sprite - not quite what I was expecting! Good location and I would stay again.
December 4, 2012
Rated 5.0 out of 5.0 by Saxham Favourite Liverpool Hotel
Love the Indigo. Used to stay in 'other hotels within the Group' but this is the only one for me now.
Some of the 'standard' rooms are quite small, but beautifully furnished, staff are great and the food from the Marco brasserie is very good.
Restaurant covers are quite low for the possible number of residents so on Sunday mornings you can't always get a table straight away but only a short wait.
December 1, 2012
Rated 4.0 out of 5.0 by Spottydog Warm welcome efficient service
Booked on an offer through contemporary arts festival. I would not comsider at full price as rooms and amenities would not warrant it. As a single travelling with two friends it would have been nice if we could have been in rooms that were closer together. I was on the 5th floor and they were on the 2nd. Liked the themed rooms but disappointed that I didn't,t get the same giant bed as my friends even thought we had both booked double rooms. Very welcoming and efficient staff and in a very convenient location. Given that the city and hotel was mega busy on a Saturday night the hotel was remarkably quiet overnight which was bliss for a city centre hotel. I would definitely book again if There was an offer available.
November 30, 2012
Rated 5.0 out of 5.0 Great hotel and staff
stayed here on leisure and really enjoyed our time in L'pool. Hotel is fresh and funky ideal for a weekend getaway .. dont forget to try the MPW restaurant !
November 26, 2012
Rated 4.0 out of 5.0 by Lisa20 Lovely hotel very modern and stylish - shame we were woken by the linen collection on a sunday morning
Lovely hotel, very well designed and very modern. Rooms imaculate and very clean. Free mini bar is great. Very nice meal in Marco Pierre White and breakfast also very good. The only problem was being woken at 7am on a Sunday morning by a very noisy man collecting linen, who proceeded to bang and clatter for an hour. Had to complain after 50 minutes as far too early on a Sunday morning to have to put up with such noise. Rang reception to complain and they were not very helpful and just stated he had to collect the linen!!!
November 26, 2012
Rated 5.0 out of 5.0 by Ron67 A Great Stay.
Stayed for 2 nights and really enjoyed our stay.
Rooms were spotless and comfortable, staff were pleasant and we
had a lovely meal in the in-house restaurant.
I would highly recommend and would love to stay here again.
November 23, 2012