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Rated 3.6 out of 5 by 70 reviewers.
Rated 3.0 out of 5.0 by poor value the cost of this stay was almost twice what I paid several weeks before and I was not shown any rewards card privledges durring this stay. I was at the hotel to attend a meeting at the facility if it were not the case i would have taken my bussiness elsewhere. February 22, 2014
Rated 5.0 out of 5.0 by Great Staff The room was very nice, clean, and comfortable. The front desk and dining room staff were very informative and prompt. I enjoyed the overnight stay completely. February 13, 2014
Rated 5.0 out of 5.0 by pleasant stay Great location. Brief, overnight stay with late arrival & early departure. Ease of check in & check out with courteous & helpful front desk staff. February 13, 2014
Rated 3.0 out of 5.0 by Experience was just OK We attend an annual conference at this hotel every year and we really enjoy the conference. The meetings rooms and technology in the rooms are wonderful and perfect for our conference. It is very convenience to stay in the hotel during the conference so we do not have to leave for the whole weekend. The buffet offered for dinner on Saturday night is tasty but it is disappointing that ordering from the menu takes 45 minutes to be served and your only option really is to eat the buffet. It seems that more waite staff and cooks should work during this weekend. Also, the entire weekend, there was only 1 elevator that was operational. There are many folks that can not take the stairs and had to wait 5+ minutes for the elevator to their room. I was able to take the stairs but they are very cramped and dark and it was a workout just walking to my room on the 5th floor more than 6 times a day. I also wish that the smoking areas were moved away from the entrances of the hotel, so that the hallways didn't always smell like smoke and that these smoking areas would be enforced. The quality and cleanliness of the room was perfect but I just wish the beds weren't quite soo hard and the bathroom size wasn't soo cramped. I mean, you have to shut the door in order to be able to use the toilet paper dispenser. Other than that the rooms were perfect. The exercise room is very small with very few machines. The pool is nice but I am not big swimmer in the winter. I am a Gold priority club member and was acknowledged as so only after I showed my card to the front desk person. I don't feel I was treat exceptionally as in other IHG hotels and was denied a late checkout. I do understand that the rule was across the board for everyone attending the conference BUT I am a prioty club member and feel like the rule should not have applied to me with how much money I spend in IHG hotels annually. February 12, 2014
Rated 4.0 out of 5.0 by Lovely Hotel This is my fourth time staying at this hotel and I continue to experience clean rooms and attentive, friendly staff. Plus, you can't beat that indoor heated pool! January 14, 2014
Rated 5.0 out of 5.0 by Fantastic - Quick and easy to check in, despite only reserving hours ahead - Comfortable room with nice king-size bed - Did not use any of the extra amenities (pool, etc.) January 2, 2014
Rated 3.0 out of 5.0 by Ok for what it is Our room was cleans nothing special very old & outdated bathroom. They did bring a crib up to our room which as convieniant. Resturant was overpriced. Shuttle service was awesome! December 30, 2013
Rated 3.0 out of 5.0 by Not good service from the airport We have stayed at this hotel before and have enjoyed it but had never needed the airport shuttle. This time we flew in at 3:35 pm with no luggage to p/u, so I called them by 3:50. Spoke with the driver directly and he said he would be 10 to 15 mins and told us where to wait (outside in a bus shelter). He finally picked us up at 4:45, with no apology only some excuse that the boss had to be driven somewhere first, before coming to pick us up. Very bad ending to our holiday, we still had a 3hr drive ahead of us and did not need this delay with an ice storm heading our way. If quick pick up from the airport is a necessity do not pick this hotel. December 23, 2013
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