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Rated 4.1 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Exemplary Hotel Experience! Helpful and accommodating front desk personnel... friendly / conversational bartender... free hotel shuttle to and from dinner... choice of soft vs. firm pillows (slept like a baby)... room service for breakfast was on-time, hot, and with a large, full pot of coffee. What more can you ask for...!? November 11, 2014
Rated 4.0 out of 5.0 by Friendly Staff and good accommodations. Friendly Staff, good accommodations, and great location. November 11, 2014
Rated 5.0 out of 5.0 by Comfortable but... Everything was nice, but the mattress was too firm. November 9, 2014
Rated 4.0 out of 5.0 by warm and welcoming the staff was very warm and welcoming. Environment is very warm, rooms are clean and comfortable. Fast service and great space for business meetings November 7, 2014
Rated 5.0 out of 5.0 by Such a nice place I stay here to meet with friends and go shopping at Destiny USA. The hotel drives us back and forth to the mall and are always so pleasant. They always seem to remember me and are kind and smiling. November 7, 2014
Rated 5.0 out of 5.0 by housekeeping service not only did the person assigned to cleaning my room do a suburb job, she instilled my confidence and trustworthiness of workers who have access to a room with personal belongs. more specifically, i had checked out my room and was unpacking my belongs at my residence when i realized my pearl necklace was not with me. i called the holiday inn thinking the pearls were long gone. but guess what...when the desk clerk directed my call to the housekeeping supervisor, i was informed the necklace had been turned in. if you have an employee of the month--most certainly this person should receive it. November 6, 2014
Rated 5.0 out of 5.0 by Modern look, same comfortable stay Beautiful modern front desk area complete with fireplace. Staff was very helpful as well as the shuttle service. Was driven to DESTINY MALL which was appreciated after a long days drive. Newly installed Keurig coffee brewers and Green Mountain Coffee was a nice touch. November 2, 2014
Rated 5.0 out of 5.0 by Syracuse The hotel was nice, lots of flight crews were staying there. October 29, 2014
Rated 5.0 out of 5.0 by Good hotel to stay This hotel is conveniently located near the airport so that there is no noise from the airport. It is very clean and comfortable. The staff were very courteous and friendly and the manager went out of his way to give me directions to a particular restaurant of my liking. October 28, 2014
Rated 5.0 out of 5.0 by comforatable beds The bed was similar to my bed at home. Over the previous 12 months this hotel had the best bed of all the ones I stayed at. October 27, 2014
Rated 5.0 out of 5.0 by Great Service The entire staff, from check-in to check-out, the dining room staff as well as the service staff provided prompt, courteous service. i was well pleased with my stay. October 27, 2014
Rated 5.0 out of 5.0 by Nice Facility Nice, Clean, Great Staff. The pool was a perfect temperature and clean. I liked the exercise machines and towels and water available. October 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great food! We have stayed at this hotel when in Syracuse for a number of years. It is always a wonderful stay and we have never been disappointed. We would highly recommend this hotel. October 22, 2014
Rated 5.0 out of 5.0 by Amazing staff I recently stayed at this hotel for a conference and I had my 7 month old son with me. They brought a crib for him to sleep in right up yo the room. Diane and Kelli had a high chair waiting for every meal break. I could not ask for more friendly and considerate people! October 21, 2014
Rated 4.0 out of 5.0 by Bad Internet Service Internet service was terrible. So bad that some of the presenters could not present their sessions. When trying to use the wireless in my room, I kept putting in the login information but it kept being erased and would not connect. Luckily I had my own data card so I used that to connect to the internet. October 21, 2014
Rated 4.0 out of 5.0 by Value This and my last stay were much more expensive than previous stays. October 14, 2014
Rated 2.0 out of 5.0 by Disappointed Stay This hotel internet service was down/slow most of my stay. The computers in the business center were outdated. There are more things about this hotel that weren't up to par but they are just too many to list. However, the restaurant food was surprisingly good, a bit overpriced though. Shuttle service was also good. October 14, 2014
Rated 5.0 out of 5.0 by great service and freindly staff recommend this hotel service good clean well appointed rooms and staff very helpful. easy transport and return from airport on shuttle. October 8, 2014
Rated 5.0 out of 5.0 by Great location near Destiny Mall Just 5 minutes to Destiny mall. Great location, nice hotel and room. Very clean, spacious room. Stayed here many times and will return. October 8, 2014
Rated 5.0 out of 5.0 by Old Name great fresh environment... Holiday Inn has been around forever, but old in name provides a stable advanced exciting cutting edge experience in your hotel stay. The next time you are in need of a bed on the road, think Holiday Inn From the bed to the internet and Television retry Holiday Inn for the first time, I did and I am wowed.... October 2, 2014
Rated 5.0 out of 5.0 by Pleasant Stay This hotel is a relaxing experience from the time you arrive to the time you leave. October 1, 2014
Rated 5.0 out of 5.0 by annual meeting Meeting room was set up and ready on time; well laid out; friendly and efficient staff September 29, 2014
Rated 5.0 out of 5.0 by Clean, quiet, comfortable I enjoyed my stay at the Holiday Inn - Liverpool. I found it quiet, clean, comfortable and friendly. September 17, 2014
Rated 3.0 out of 5.0 HI: Liverpool, NY Staff very helpful and friendly. Bed very uncomfortable un even Unfortunately September 17, 2014
Rated 5.0 out of 5.0 by Excelent Conference This was my first visit to the this hotel for our conference. It was an excellent choice and handled our meeting, with 110 people in attendance, efficiently. Everything was on time with no delays. I am looking forward to next year. September 15, 2014
Rated 5.0 out of 5.0 by Enjoyable Place Friendly Staff & quiet place to stay. Food is good and nice workout facilities. September 12, 2014
Rated 5.0 out of 5.0 by Great service overall an excellent stay highly will reccomend this hotel to anyone. great facility awesome staff September 12, 2014
Rated 5.0 out of 5.0 by Friendly staff The front desk staff are very courteous will definitely stay here again September 10, 2014
Rated 5.0 out of 5.0 by good service good service. will stay there whenever i am in syracuse September 10, 2014
Rated 3.0 out of 5.0 by Great staff The staff at this hotel provided excellent customer service. Hopefully the Holiday Inn group puts some money into making the sleeping rooms a little more sound proof September 9, 2014
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