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Rated 3.8 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by Good Hotel Everything was good except for the shower. It just wasn't operating properly. The water wasn't draining while in use. I was standing in ankle depth of water at the end of my shower. Not what I expected. The breakfast was good and the front desk service was excellent, we got helped right away! The room in general was good. The bed was comfortable and we had a good night sleep. July 11, 2014
Rated 1.0 out of 5.0 by dirty room Very old room, not sure if they're renovating it soon. Very dirty, hair on the bed, rusty bits, low ceiling, musty smell. July 11, 2014
Rated 4.0 out of 5.0 Small bathrooms, powerful toilet The room was clean and service great! Unfortunately, the bathroom was the tinniest I have ever seen. The toilet was so powerful the seat was wet every time you flushed. With a family of four that was to tight. July 9, 2014
Rated 5.0 out of 5.0 by everything was great but was satisfied with everything except the ice machine was broken and the bathroom was a little small. July 7, 2014
Rated 5.0 out of 5.0 by The bed and pillows were the most comfortable I have never had a bed or pillows more comfortable in any other hotel in all my life! This hotel was amazing! The staff was awesome and the bartender was incredible! Amazing place to stay and the ribeye steaks we had for dinner were to die for! Room was so clean and nice! Beautiful pool to! Shuttle service also! Couldn't get any better than this! July 5, 2014
Rated 5.0 out of 5.0 by Reasonable, Clean and Friendly I stayed at this Holiday Inn because I attended a two-day workshop there. The staff was super friendly, helping me to get onto the WiFi network before I ever checked in. The room was attractive and clean and the bed was comfortable. Two buffet lunches and one dinner in the Niagara Room restaurant were good. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Stay Again! This is my second visit to this property and it really is an asset to the franchise. Its very large and quiet even when the hotel is near capacity. I wouldn't hesitate to book here again. Absolutely love it! July 2, 2014
Rated 2.0 out of 5.0 by STRESSFUL Everything was okay but they charged me twice on my credit card for the room and I had to call and sit on the phone for someone to help me. I have better things to do with my time than supervise their bad bookkeeping. Furthermore, they made no offer to compensate me for their mistakes and my time to correct it! This is not rocket science and it makes me furious! June 24, 2014
Rated 4.0 out of 5.0 by Ok room but TINY bathroom Our family of five was on a two week road trip to New England. We stayed here one night while on our way to Niagara. This was the only hotel where we had to use our air mattress. I thought there was going to be a sofabed but there was only a chair. I didn't want to pay for a rollaway. The twin mattress fit next to the bed so it worked out ok. To say the bathroom was TINY is an understatement. The door barely cleared the toilet (and I mean barely!) but the shower did have good water pressure. The counter was so small we all changed/abbreviated our morning routine to accommodate. (There are four women in our family so sharing a bathroom is critical!) The best part of our stay was our wonderful waitress (I wish I could remember her name) at breakfast the following morning. We decided to eat at the hotel since kids could eat free. Our waitress took great care of us and was so nice to our girls. She's definitely been doing her job for a long time and knows what customer service is all about! June 24, 2014
Rated 3.0 out of 5.0 by Glad it was free! I was able to stay at this hotel for free thanks to the points on my IHG card....not so sure I'd want to pay full price for this hotel. The bathroom had very short ceilings, no fan and was very tiny. Sure they save on water because it's a race to get out of the bathroom from the steam, heat, and claustrophobic size. The beds were comfortable and room was cleanish. The restaurant for breakfast was WAY too expensive. $38 for three people having normal amounts of food. I've been in much nicer Holiday Inns. It's time to deep clean and remodel this one! I will be spending more time in the Syracuse area and will have the opportunity to frequent this one....hoping they step it up soon! June 23, 2014
Rated 5.0 out of 5.0 Refrigerator Upon arrival, there was no refrigerator in the room. As soon as a room became available with a refrigerator, it was sent to my room very quickly. I appreciate the service. June 23, 2014
Rated 5.0 out of 5.0 by internet and comfort of bed Checkin was easy.Large parking lot to park semi.internet was good and easy bed was very comfortable.Staff was very nice and helpful June 21, 2014
Rated 5.0 out of 5.0 by 10 years as a Platinum Member I have been a Platinum Member with Holiday Inn for the last ten years. I have traved many cities in the USA and Europe. This Holiday Inn has been my best experience at a Holiday Inn. I give them five stars Great Staff, Clean Rooms. June 20, 2014
Rated 5.0 out of 5.0 by Good Experience The hotel was exceptionally clean and the staff was very attentive when needed. There were very few carts to transport luggage to the rooms based on the size of the hotel and number of rooms available. The bathrooms were quite small and headspace minimal. When using the bathroom mirror the lights were so low that you hit your head and the lights so bright you could not see in the mirror. June 19, 2014
Rated 4.0 out of 5.0 by Good bed, very comfortable Staff is very helpful and pleasant. Restaurant staff are very pleasant and do the best they can. June 18, 2014
Rated 4.0 out of 5.0 by comfortable bed ample pillows More than 2 chairs needed in room outlets lacking for people who need special equipment to sleep June 18, 2014
Rated 5.0 out of 5.0 by Nice comfortable place to stay Everything was nice, clean and staff was very friendly. Bar tenders were very friendly! June 18, 2014
Rated 4.0 out of 5.0 by Good Value + Great Staff The facility is nice and delivers a good value, but the staff goes above and beyond to accommodate your needs to make this a great choice for the business traveler. June 16, 2014
Rated 4.0 out of 5.0 Close proximity to airport and close to Destiny Mall Great hotel for the price. Close to I81, the airport and Destiny Mall. Easily accessible and great parking when flying out to another destination with free shuttle service to the airport. June 16, 2014
Rated 2.0 out of 5.0 by June 2014 Stay I swore off Holiday Inn a while back, preferring to stay at Holiday Inn express. This visit reminded me why. This facility was old, run down, and in need of upgrading. The cost of the room was too high for the overall quality of the hotel. My rate for the first two nights was high (Monday and Tuesday), but went even higher for the third night (Wednesday). While not a horrible experience, I would not recommend staying at this hotel. June 15, 2014
Rated 5.0 out of 5.0 by Great spot in Syracuse The staff is great at this hotel. We are here once a year for a competition and the staff is always great and helpful. We enjoy coming to this location. June 11, 2014
Rated 5.0 out of 5.0 by HOLIDAY INN Great staff, excellent bed. Bartender was incredibly attentive and creative with drinks. June 4, 2014
Rated 4.0 out of 5.0 by very comfortable bed Bed was very comfortable Shower was very warm and relaxing pool was great staff was attentative when it came to helping find a great place to eat. May 10, 2014
Rated 5.0 out of 5.0 by Loved the pillow and room was beautiful Nice room for the price, The pool was clean and very inviting.We enjoyed the stay and would book again. May 6, 2014
Rated 3.0 out of 5.0 by Nice staff but overworked The room was clean, but too hot. We could not get the temperature down enough to be comfortable for sleeping. Also, we were there as part of a huge group that had reserved over half of the hotel. This group has stayed at this hotel for many years. Management knew how many rooms were booked and had experienced this group many times, and still did not have the sense to put on extra staff in the bar and restaurant. I felt sorry for the service staff as they were clearly overworked and had to put up with a lot of irate customers. We chose to eat and drink elsewhere after waiting 15 minutes for our order to be taken at the bar. A little planning would have gone a long way to make things easier for all concerned. May 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn, Liverpool Clean and neat. Personnel were amiable. I was dissappointed that I could not use the pool before 10AM and that the breakfast was not complementary for a IHG member. April 7, 2014
Rated 4.0 out of 5.0 by Nice & Easy: Good Location and staff The Staff and services of this location are very good. Very friendly, and the shuttle staff are very courteous. Restaurant staff are friendly and always smiling. Front desk staff are very knowledgeable of the area and met the needs or their customers. Looking forward to staying with them next year. April 5, 2014
Rated 4.0 out of 5.0 by Mister T Good hotel for convention. Near Hydes Hot Dogs which is a plus! April 3, 2014
Rated 5.0 out of 5.0 by Honesty I forgot a very expense neckchain duing a recent stay. The person that cleaned my room could have easily pocketed the chain but instead turned the chain into lost and found. I'm greatful to Purni for her integrity and honesty!! March 24, 2014
Rated 5.0 out of 5.0 by A Good Reason To Visit Syracuse in March From my welcome through my four day stay, the Syracuse Liverpool gave me a great staff, from the desk to the restaurant and finally to the shuttle drivers. Delta lost my suitcase and the front desk was more than helpful in finding where it was and getting it to me in a timely manner. Two thumbs up for the Holiday Inn and the Cinefest film festival held there annually. Keep up the good work. March 20, 2014
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