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Rated 3.9 out of 5 by 140 reviewers.
Rated 4.0 out of 5.0 by Shopping Expidition My friend and I stayed at this property for a Syracuse shopping expedition. We booked the hotel because I have stayed here before and like the location. Pros: It is located in a safe area for women traveling alone and it's proximity to the highway and other venues cannot be beat. The staff is friendly and helpful always. The rooms are comfortable and clean. Great shuttle for anywhere within a 3 mile radius. Cons: Restaurant breakfast is average at best. Pool is only open until 10PM; most nights we didn't get in until 9:30-10:00 - it would have been great to have an hour for a swim. Some of the facility needs upgrading (i.e. door knobs). Still-the Pros outweighed the Cons and we enjoyed our stay. Thanks!! September 1, 2013
Rated 3.0 out of 5.0 by average room, bathroom was exceptionally small.. Average hotel, clean, this was the first time i stayed in a Holiday inn where the breakfast was not included, there was a charge of 10.95 per person for breakfast . We went down the road to a Denny"s for 4.95$ per person and were satisfied. Also tea and coffee not available in the lobby. August 28, 2013
Rated 3.0 out of 5.0 by Overall an average experience At 10 pm during fair week without a reservation we were glad to find a room. Room was good size, bathroom rather small. Bed comfortable and room clean. As I've found in several other Holiday Inns around the country the walls seem to be thin, not soundproof. August 28, 2013
Rated 1.0 out of 5.0 by Unfortunate Stay I have never felt so uncomfortable and nervous at a Holiday Inn ever before. The first night I was there another guest walked into my room by using his room key at 11pm. Thankfully I was awake and watching television as I was startled and in shock as I guess he received the same room key at check-in. I couldn’t believe this happened as I typically keep my laptop and other belongings in my room. I reported this to the staff and they apologized and they informed me someone would give me a call but I never received one. As a frequent traveler, I have grown to enjoy staying at Holiday inn as well as other IHG hotel places. I hope this doesn’t become a trend or I will have to consider switching to other hotel brands. August 26, 2013
Rated 4.0 out of 5.0 by Food Stayed 2 nights at Holiday Inn, we are pleased with overall service provided by the staffs, house-keeping and dinning staffs. except the foods at the restaurant. I had The Apple Walnut Chicken with grenadine sauce and vegetables to go along with were over-cooked and not freshed. The broccoli were Yellow and not sure how long it was kept in the freezer. We will definitely stay at Holiday Inn again but not to dine at the restaurant if given the option. August 12, 2013
Rated 5.0 out of 5.0 by Shuttle This is the only hotel I have stayed that offers free van service within a three mile radius. The drivers were excellent and knowledgeable. They were very prompt with pick ups. I wish more hotels would offer this excellent service. August 11, 2013
Rated 5.0 out of 5.0 by Weekend stay Great service and very comfortable beds. Hassle free check in and out. Would stay again. August 9, 2013
Rated 3.0 out of 5.0 by over all stay Over all was stay was barely acceptable. The hotel is old, it smelled old, and the food at breakfast was not good. People serving you should not be standing around and complaining about coworkers. July 22, 2013
Rated 4.0 out of 5.0 by Holiday and IHG high standard This was a very comfortable hotel, clean and spacious room (try finding one that big in all of Europe), excellent parking, impeccable service. Pool hours limited, fitness small but OK, attentive and courteous staff. Always appreciate the free wireless. I would book there again for sure. July 10, 2013
Rated 1.0 out of 5.0 by Nice Service Just disappointed that the pool was not open and not able to relax. Way too expensive for the stay. Not happy with this location and won't stay here again July 5, 2013
Rated 5.0 out of 5.0 by Business & Leisure Stayed here for a technical seminar in June and then returned in early July for a shopping trip with the family. Convenient location off of rt.81 exit 25. There is a Kinney Drugs store right next door and several restaurants nearby for added convenience. July 2, 2013
Rated 5.0 out of 5.0 by Great place to stay. I had a great experience at this Holiday Inn. The location was easily accessible from the highway. Staff were very friendly. My room and furnishings were very clean. The room was spacious and the very quite - I felt like I was at home. I did not feel boxed in. I am a Priority Club member and the 50% discount on dinner at the hotel restaurant was greatly appreciated. I will definitely return to this hotel in the future. Thank you - keep up the good work. June 25, 2013
Rated 5.0 out of 5.0 by Good bed, big room the vending machines on the floor did not work at all times May 22, 2013
Rated 5.0 out of 5.0 by Bed was comfortable and service was great The room was clean and the beds comfortable. THe bathroom had too little counter space to comfortably prep for the day. We only had breakfast in the restaurant and it was subpar. The potatoes tasted freezer burned and the coffee was not very good. The staff was very helpful and friendly. Over all a good experience but stopped eating in the restaurant. May 20, 2013
Rated 4.0 out of 5.0 by Reliable Have stayed here several times, dependable clean rooms and service is fine. This trip there was a youth group meeting when we happened to be there, so there were a lot of kids making some noise late in the hallways. May 13, 2013
Rated 5.0 out of 5.0 by Friendly, helpful people Very accommodating. Example: the young lady at the front desk, we needed a specific item the hotel did not have, she directed us to a drug store (within walking distance). April 19, 2013
Rated 3.0 out of 5.0 by Wrong Room For the most part the stay was fine. But I was given the key to somebody else's room. When I unlocked and opened the door to find somebody else in what I thought was my room I was shocked. The other guy was pretty upset as well. Now I open the doors to a Holiday Inn with caution, I slowly check to make sure the light is off, etc. I'm not sure how it's even possible in your system to rent out the same room to two different people on the same night, but it happened. Once that was over with, the stay was fine. April 7, 2013
Rated 1.0 out of 5.0 by Had a wonderful rest and the staff were friendly good serves My husband and I REALLY enjoy our stay.. we always stay at your place it is so handy to the airport. we have told our friends and many have visited your hotel and enjoyed it we have bought a villa in florida so we will be flying several times and be stay there. thank you. April 6, 2013
Rated 5.0 out of 5.0 by Food Expert We arrived late in the night and were surprised the hotel looked much better than what we thought. Front desk staff, Kelly and Rachel, were very friendly and helpful. Especially, Rachel was helping us get the room keys changed back and forth after we got room upgraded. (nice to be platinum member!) Room was clean and comfortable. I am very pleased at a good rate with very good service. April 2, 2013
Rated 5.0 out of 5.0 by Great people Everyone I encountered on your staff was very friendly and helpful. Thank you very much. March 31, 2013
Rated 2.0 out of 5.0 by A hotel? Service in the dining room was terrible. First night for dinner was 2.25 hours. Second night we ordered two child Mac, shrimp cocktail, onion soup and two salads. Still took almost 2.25 hours. Bathrooms are very small. March 29, 2013
Rated 3.0 out of 5.0 by 3/22-3/24 Our overall experience was very good. The only negative experience was the pool. We were down at the pool on Saturday early evening and after about 45 minutes to an hour later, a staff member came in and asked us to leave. She didn't ask everybody only a few. I understand you were at capacity because of the dance competition but we had every right to use the pool for as long as we wanted. This was extremely rude on the part of your staff and next year I will consider staying elsewhere. March 29, 2013
Rated 5.0 out of 5.0 by Inn With The Best I stay here year after year, 14 now - Management and Staff are vastly superior, amenities and care are of top concern - I can't say enough about this great Holiday Inn - Shorty March 26, 2013
Rated 1.0 out of 5.0 by Do NOT Stay Here!! The Hotel is disgusting and dirty. It smells like a nursing home. The configuration of the tiny bathroom is awful. The heating system is poor and noisy. The walls are paper thin. This place is not worth a penny!!!! March 9, 2013
Rated 5.0 out of 5.0 by Relaxing and Enjoyable Stay Our stay was a mini "vacation" as were were unable to take our usual Florida holiday. What an enjoyable and relaxing time we had. The staff was very accommodating, professional and polite. We are Priority Club members and the coupons we were presented with upon check-in were a surprise and great incentive to enjoy the hotel restaurant. We had our grandson stay with us. "Kids Eat For Free" is an awesome deal and he enjoyed the meals, as well as the heated pool. Our request for a room close to the elevator due to health issues was no problem. Rooms were spot on clean as was the hotel and grounds. It was nice to be pampered and will be back. Thank you to all the staff. February 25, 2013
Rated 5.0 out of 5.0 by excellent bed and service After an 11 hr. travel day, the Holiday Inn was just the perfect place for obtaining a good night's rest (excellent mattress), hot shower,and food from the in-house restaurant enabling us to complete our second day of travel. We always enjoy our stay at the Holiday Inn. February 6, 2013
Rated 2.0 out of 5.0 by Bathroom The Bathroom is extremly small. The Clean Towels are located adjacent to the Toilet. I did request a room with a larger Bathroom the last two times I stayed at this location. The first request was not mentioned, with the second I was told that all the rooms are the same. January 30, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay! This was our second time staying at this Hotel and we absolutley love everything about it. When you walk in your are welcomed by very nice staff - the Front Desk Person actually remembered me from my first stay! How sweet! We both agreed that the beds at this hotel are the most comfortable we have every slept in and the pillows are amazing! We haven't had a chance to eat in the restaurant yet but the breakfast always smells amazing! We plan to stay there every time we visit our daughter! January 30, 2013
Rated 3.0 out of 5.0 by Nice Restaurant and Lounge but spotty internet service I liked the location and amenities of this property, but my stay was tarnished a bit by inconsistent internet service. I could only seem to maintain a connection outside of my room, even after trying 2 devices. As a business traveler having reliable internet is critical. January 28, 2013
Rated 4.0 out of 5.0 by Great place to stay for longer vacations Hotel was excellent, less than 10 min from Syracuse airport with free shuttle 24 hours / day, quick response as well. Parking up to 3 wks for no additional charge. Tim Hortons was just down the street a few blocks. Easy access on / off I-81. Would definitely stay here again - very friendly staff also. January 19, 2013
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