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Rated 4.1 out of 5 by 178 reviewers.
Rated 2.0 out of 5.0 by great front desk service not so great room The room had flies!!!! Not one or two. But at least 10 of the annoying ugly things. I called the maintaince office and they said they will take care of it but needless to say nothing was done. I had to spend the night swatting flies that night. The bed was lumpy and painful. The cleaning crew walked into the room the following morning at 8 am to clean. Did I mention I was getting ready!!!! Though she apologized but still 8am???? The following day same thing when check out wasn't till 12noon. I wouldn't recommend this hotel is you have other options. Though i must complement the friendly and helpful font desk crew. They were willing to do almost anything to help. Shuttle service to all places and back. Late checkout. They mad the 2 night stay worth the trouble. October 5, 2013
Rated 5.0 out of 5.0 by Wonderful Property With The Staff To Match! Our room was very clean and comfortable, the staff was fantastic. We were greated with smiles each time we went to the lobby. Artrell was very knowledgeable of the area and very hospitable- a great personality to represent the hotel. October 5, 2013
Rated 3.0 out of 5.0 by OK if you are small Just back from a three day educational conference at the Holiday Inn Liverpool, NY Room: Started off on the wrong foot when I could not get the key card to work in the lock. After multiple attempts, a housekeeper came to the rescue. Neither key card worked correctly, and it took multiple attempts every time before the lock would work and let me into my room (did not matter what key card I used). I had a room with two double beds. The room also contained a TV stand, a small desk and desk chair, and a lounge chair with ottoman. WiFi is provided free in all rooms and conference areas. While there was enough room for me, a larger person, or someone with assistive devices or wheelchair might have found it challenging. The room was immaculately clean. Smoking is not allowed inside the hotel which was a definite positive for me. There is a coffee maker, but no tea bags were provided. As I do not drink coffee, this was a negative for me. The walls are not particularly thick, and I was awakened several times during the night when loud (as in drunk) persons came down the hall talking, and some ended up in the room next to mine. The bathroom was incredibly small! The toilet is angled from one corner so that the door will close. I am quite small, and there was barely room for me to turn around (literally) in the bathroom. Conversations with my colleagues indicated that the bathroom was pretty standard, and the larger individuals among us were VERY unhappy with the arrangement. There is NO WAY someone with an assistive device or a wheelchair would even be able to get into the bathroom. Luckily I was staying by myself, because I cannot imagine more than one person was trying to get ready in the morning! There is no outlet by the only mirror outside of the bathroom, and only one (small) person can stand and use the mirror in the cramped bathroom. Four people in this room (given the room and the bathroom size) would be tripping over each other, and getting ready for bed, or to go somewhere would be a logistical nightmare. Restaurant: Many of us ate at least one evening in the hotel restaurant. Prices are very reasonable for the size of the portion. Companion 1 had the fried haddock and French fries, which also came with a reasonable salad. The haddock was at least a ½ pound fillet, nicely cooked. Companion 2 had a burger (looked to be about 1/3 pound). The burger was cooked as ordered (medium rare), and was declared to be quite tasty. Companion 3 had French Onion Soup. It was presented in a medium size crock with a heavy topping of melted cheese and bread. As I was not very hungry, I ordered the appetizer of fried calamari as my meal. It was a very large portion, with nicely fried rings and tentacles served with both cocktail and tartar sauce. As an appetizer it would have easily served 3 or 4; as a meal I could only finish about 2/3s of the dish. Quite the bargain at $8.99. The wait staff was attentive without being over bearing. Cons: On the last day of the stay check out was at 11 AM. Management knew that I was participating in the educational conference (there was a conference rate and one had to state with the reservation that they were attending the conference), and that the time of 10:30AM to 11 AM had been set aside for participants to check out. After attending an early morning presentation, I returned to my room to find that it had already been stripped and cleaned. Regrettably that “stripping” included some jewelry that was on the bedside stand. I was able to track down the housekeeper in another room, and when confronted she did produce the jewelry from her pocket. Perhaps she had it there for safe keeping until she could put it in lost and found – one can only hope. However, IMHO, it is not reasonable for the housekeeping staff to clean and strip a room when the occupant has not yet checked out. October 3, 2013
Rated 3.0 out of 5.0 by Great to have free wi fi in my room! They stay was fine, but adding a third night to my 2-night reservation seemed to cause some snafu's. Two days before I left for Syracuse I added a third night to my existing 2 night reservation. The first two nights went smoothly but later in the day after the 2nd night, my room key no longer worked and I had to get another. Not a big deal. But I also discovered later that day that though the maid had made my bed, she had not cleaned up used towels, nor replenished used soap and shampoos, nor coffee, coffee supplies and cups. Somewhere there was a disconnect in my reservations that probably for future travelers should be corrected. Otherwise, the stay was fine, location convenient, clean, okay. though nothing unusual, except the free wifi all over the hotel counts for a lot, and makes the motel special. Thank you. September 25, 2013
Rated 3.0 out of 5.0 by Average. Nothing thrilling. The mattresses were encased in a plastic cover, making for a bit of noise throughout the night. Bathroom was incredibly small. Room overall was clean and as expected, and staff was pleasant. The swimming pool was FREEZING. We were assured it was 85deg, but the kids lips were blue after five minutes. Average hotel. September 25, 2013
Rated 5.0 out of 5.0 by Pleasant experience Everywhere was very clean and the restaurant staff were exceptionally friendly. September 24, 2013
Rated 5.0 out of 5.0 by Annual visitation My husband and I stayed there because the location was so close to our visitation meetings. When we arrived there was a little problem with our reservation but the owner himself immediately was very helpful and resolved the issue in seconds. The stay was great and the breakfast was very good for a continental breakfast. I just wish we where able to enjoy the pool area after our meetings but unfortunately it was closed by the time we came back to the room. I would use this hotel again for our next trip in the area. September 13, 2013
Rated 3.0 out of 5.0 by Got in late, didn't feel the usual welcome We were heading home and weren't sure how far we'd be able to go, so made last-minute reservations. Came in with flight crews and felt like we were in the way at the desk. Felt that way at the hotel restaurant in the morning, too - and we were the only ones in there! September 11, 2013
Rated 4.0 out of 5.0 by Shopping Expidition My friend and I stayed at this property for a Syracuse shopping expedition. We booked the hotel because I have stayed here before and like the location. Pros: It is located in a safe area for women traveling alone and it's proximity to the highway and other venues cannot be beat. The staff is friendly and helpful always. The rooms are comfortable and clean. Great shuttle for anywhere within a 3 mile radius. Cons: Restaurant breakfast is average at best. Pool is only open until 10PM; most nights we didn't get in until 9:30-10:00 - it would have been great to have an hour for a swim. Some of the facility needs upgrading (i.e. door knobs). Still-the Pros outweighed the Cons and we enjoyed our stay. Thanks!! September 1, 2013
Rated 3.0 out of 5.0 by average room, bathroom was exceptionally small.. Average hotel, clean, this was the first time i stayed in a Holiday inn where the breakfast was not included, there was a charge of 10.95 per person for breakfast . We went down the road to a Denny"s for 4.95$ per person and were satisfied. Also tea and coffee not available in the lobby. August 28, 2013
Rated 3.0 out of 5.0 by Overall an average experience At 10 pm during fair week without a reservation we were glad to find a room. Room was good size, bathroom rather small. Bed comfortable and room clean. As I've found in several other Holiday Inns around the country the walls seem to be thin, not soundproof. August 28, 2013
Rated 1.0 out of 5.0 by Unfortunate Stay I have never felt so uncomfortable and nervous at a Holiday Inn ever before. The first night I was there another guest walked into my room by using his room key at 11pm. Thankfully I was awake and watching television as I was startled and in shock as I guess he received the same room key at check-in. I couldn’t believe this happened as I typically keep my laptop and other belongings in my room. I reported this to the staff and they apologized and they informed me someone would give me a call but I never received one. As a frequent traveler, I have grown to enjoy staying at Holiday inn as well as other IHG hotel places. I hope this doesn’t become a trend or I will have to consider switching to other hotel brands. August 26, 2013
Rated 4.0 out of 5.0 by Food Stayed 2 nights at Holiday Inn, we are pleased with overall service provided by the staffs, house-keeping and dinning staffs. except the foods at the restaurant. I had The Apple Walnut Chicken with grenadine sauce and vegetables to go along with were over-cooked and not freshed. The broccoli were Yellow and not sure how long it was kept in the freezer. We will definitely stay at Holiday Inn again but not to dine at the restaurant if given the option. August 12, 2013
Rated 5.0 out of 5.0 by Shuttle This is the only hotel I have stayed that offers free van service within a three mile radius. The drivers were excellent and knowledgeable. They were very prompt with pick ups. I wish more hotels would offer this excellent service. August 11, 2013
Rated 5.0 out of 5.0 by Weekend stay Great service and very comfortable beds. Hassle free check in and out. Would stay again. August 9, 2013
Rated 3.0 out of 5.0 by over all stay Over all was stay was barely acceptable. The hotel is old, it smelled old, and the food at breakfast was not good. People serving you should not be standing around and complaining about coworkers. July 22, 2013
Rated 4.0 out of 5.0 by Holiday and IHG high standard This was a very comfortable hotel, clean and spacious room (try finding one that big in all of Europe), excellent parking, impeccable service. Pool hours limited, fitness small but OK, attentive and courteous staff. Always appreciate the free wireless. I would book there again for sure. July 10, 2013
Rated 1.0 out of 5.0 by Nice Service Just disappointed that the pool was not open and not able to relax. Way too expensive for the stay. Not happy with this location and won't stay here again July 5, 2013
Rated 5.0 out of 5.0 by Business & Leisure Stayed here for a technical seminar in June and then returned in early July for a shopping trip with the family. Convenient location off of rt.81 exit 25. There is a Kinney Drugs store right next door and several restaurants nearby for added convenience. July 2, 2013
Rated 5.0 out of 5.0 by Great place to stay. I had a great experience at this Holiday Inn. The location was easily accessible from the highway. Staff were very friendly. My room and furnishings were very clean. The room was spacious and the very quite - I felt like I was at home. I did not feel boxed in. I am a Priority Club member and the 50% discount on dinner at the hotel restaurant was greatly appreciated. I will definitely return to this hotel in the future. Thank you - keep up the good work. June 25, 2013
Rated 5.0 out of 5.0 by Good bed, big room the vending machines on the floor did not work at all times May 22, 2013
Rated 5.0 out of 5.0 by Bed was comfortable and service was great The room was clean and the beds comfortable. THe bathroom had too little counter space to comfortably prep for the day. We only had breakfast in the restaurant and it was subpar. The potatoes tasted freezer burned and the coffee was not very good. The staff was very helpful and friendly. Over all a good experience but stopped eating in the restaurant. May 20, 2013
Rated 4.0 out of 5.0 by Reliable Have stayed here several times, dependable clean rooms and service is fine. This trip there was a youth group meeting when we happened to be there, so there were a lot of kids making some noise late in the hallways. May 13, 2013
Rated 5.0 out of 5.0 by Friendly, helpful people Very accommodating. Example: the young lady at the front desk, we needed a specific item the hotel did not have, she directed us to a drug store (within walking distance). April 19, 2013
Rated 3.0 out of 5.0 by Wrong Room For the most part the stay was fine. But I was given the key to somebody else's room. When I unlocked and opened the door to find somebody else in what I thought was my room I was shocked. The other guy was pretty upset as well. Now I open the doors to a Holiday Inn with caution, I slowly check to make sure the light is off, etc. I'm not sure how it's even possible in your system to rent out the same room to two different people on the same night, but it happened. Once that was over with, the stay was fine. April 7, 2013
Rated 1.0 out of 5.0 by Had a wonderful rest and the staff were friendly good serves My husband and I REALLY enjoy our stay.. we always stay at your place it is so handy to the airport. we have told our friends and many have visited your hotel and enjoyed it we have bought a villa in florida so we will be flying several times and be stay there. thank you. April 6, 2013
Rated 5.0 out of 5.0 by Food Expert We arrived late in the night and were surprised the hotel looked much better than what we thought. Front desk staff, Kelly and Rachel, were very friendly and helpful. Especially, Rachel was helping us get the room keys changed back and forth after we got room upgraded. (nice to be platinum member!) Room was clean and comfortable. I am very pleased at a good rate with very good service. April 2, 2013
Rated 5.0 out of 5.0 by Great people Everyone I encountered on your staff was very friendly and helpful. Thank you very much. March 31, 2013
Rated 2.0 out of 5.0 by A hotel? Service in the dining room was terrible. First night for dinner was 2.25 hours. Second night we ordered two child Mac, shrimp cocktail, onion soup and two salads. Still took almost 2.25 hours. Bathrooms are very small. March 29, 2013
Rated 3.0 out of 5.0 by 3/22-3/24 Our overall experience was very good. The only negative experience was the pool. We were down at the pool on Saturday early evening and after about 45 minutes to an hour later, a staff member came in and asked us to leave. She didn't ask everybody only a few. I understand you were at capacity because of the dance competition but we had every right to use the pool for as long as we wanted. This was extremely rude on the part of your staff and next year I will consider staying elsewhere. March 29, 2013
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