Rated 4.0 out of 5 by 267
Rated 4.0 out of 5.0 by mike956897 Very Courteous Staff
Very Courteous Staff. Nice hotel, would definetly recommend! will stay again when visiting Syracuse.
September 22, 2014
Rated 5.0 out of 5.0 by bcooper159 Business stay
Nice property. Room was modern and clean. Had a problem with internet connection but front desk came to room to try and fix. The lounge was modern and nice.
September 21, 2014
Rated 3.0 out of 5.0 by Emperor okay stay
great location relative to freeway, immediate vicinity was a little suspect but distance to Armoury square was minimal. General noise complaint about freeway was consistent with other reviews, however, did not impact stay.
September 19, 2014
Rated 5.0 out of 5.0 by steve461 Modern rooms, great restaurant.
Excellent service, great staff. Location is good. Convenient parking.
September 19, 2014
Rated 5.0 out of 5.0 by tcross499 Great Room and Service
The Crowne Plaza Syracuse is always a favorite when I'm in town. The staff was friendly and helpful with my grandmother's 85th surprise birthday party held in the Conference Center.
The complimentary breakfast buffet was good. It could have been better if there were meat alternatives for those with dietary restrictions (pork was the only choice).
Overall, great stay. When I'm in town again, I'll probably stay here.
September 18, 2014
Rated 5.0 out of 5.0 by FE55 Great service
My group found the stay to be very peaceful and refreshing. And the sale staff did a very good job handling our stay. Thank you
September 17, 2014
Rated 3.0 out of 5.0 by myfavoritemartin Syracuse - great location, lackluster hotel accommodations
Great location in downtown Syracuse, close to campus. The booking and check-in was quick and easy. The rooms are somewhat updated, but small. The bathroom was real small, especially for a 6'4" male. The mattresses need replace. You are paying for location at this hotel.
September 16, 2014
Rated 5.0 out of 5.0 by AmbassadorJohn Syracuse Experience
I found the reception staff to be most welcoming and a modern appearance to the Lobby area. The hotel is situated within easy walking distance of the city centre (in American language spelled center).The guest rooms were inviting and very clean and the sleeping kit worked well. Would recommend to anyone visiting Syracuse.
September 15, 2014
Rated 5.0 out of 5.0 by ZekeOtown Great weekend
Recently my wife and I stayed two nights at this hotel. We were impressed with the overall cleanliness of the room (8/10; not perfect) and the facility in general. Staff were polite and helpful (dining area in particular). The location is only a short and pleasant walk to downtown and adjacent to the university which is very beautiful. We would go back.
Graham Z. (Ottawa).
September 11, 2014
Rated 3.0 out of 5.0 by Bob999 A mixed bag.
We stayed at this hotel during a weekend trip to see a show at the nearby Landmark Theater.
I was disappointed from the start when there was no acknowledgment of our Priority Club membership. Usually, you get a bag of chips and a bottle of water, or something. When I asked the disinterested young man at the check-in desk about that, he told me that was only for Gold level members.
The room was nicely appointed and clean. As other reviewers have noted, exiting the bathroom is a bit tricky because of the tight fit. I did not consider this to be much of an issue, however.
My biggest problem was an inability to sleep. The mattress was hard as a rock and the fat, firm pillows kept my neck propped at an uncomfortable angle. despite my attempts to pound out a space for my head. The problem was compounded by traffic noise from nearby Interstate 81, which we clearly heard from our room on the 16th floor.
We did not check out the restaurant/bar, but it sounded quite lively when we returned to the hotel.
The young lady at check-out was much more pleasant than the young man at check-in.
We will not be returning to this hotel.
September 10, 2014
Rated 4.0 out of 5.0 by jcrouch2008 Great experience
Good atmosphere and clean/comfortable accommodations!
September 10, 2014
Rated 3.0 out of 5.0 by fred402 need feather pillows
First of all food was to expensive in the restaurant. Second, price of drinks were expensive also. Will probably not be staying at a Crowne Plaza again.
September 3, 2014
Rated 3.0 out of 5.0 by lcc337 Parking
The place was ok. The lobby and bar area were good. The staff was good as well. I know I was warned that I would have to pay for parking but $9 for parking in a garage that is not guarded or even checked left a terrible taste in my mouth. They should just include it in the price of the room or not charge it at all.
The other thing that bothered me was the shower. What happened to being able to close a shower door? I don't know if they are trying to be chic, but to me they just look too cheap to afford 2 doors that close rather then just one and the shower stays open. It allows the steam to leak out and make a mess on the floor.
The elevator in this place is the dumbest elevator I have ever seen in my life. No buttons on the inside, just on the outside. It is not like you have to swipe a key or anything so I am not even sure what the purpose of having no buttons in the elevator it. If it is security, then once again they have missed the ball.
September 2, 2014
Rated 5.0 out of 5.0 by wjll great experience
overall great stay, clean, friendly and restaurant was excellent
September 2, 2014
Rated 4.0 out of 5.0 by Jimbo119 Good Hotel
Clean, convenient, comfortable. Can't go wrong here. Price is right, rooms look nice and modern.
September 1, 2014
Rated 4.0 out of 5.0 by Chris11779 Great stay in Syracuse
The staff here was very helpful. The front desk accommodated our requests for a roll away bed and extra towels very quickly.
The room was very comfortable and we got a great night sleep.
It was very easy to find and the parking garage was very convenient.
When we go back to Syracuse we will stay here.
August 31, 2014
Rated 1.0 out of 5.0 by SFES Furious
I had the worst experience in this hotel. I had made prepaid reservations since June, and when I arrived at the hotel (coming from a long trip from Central America) they tell me "sorry, we are booked you have to spend the night at another hotel". The next day I checked in to the hotel. I was extremely disappointed with the hotel--specially with the service in the room. In the morning, the towels that would be used, would not be replaced! And the worst was that when I was checking out, THEY CHARGED ME AGAIN FOR MY STAY even tough it had bee prepaid! Definitely not a well run hotel. I would never go back to that Crown Plaza!!!
August 31, 2014
Rated 3.0 out of 5.0 by Jaybird11111 Not your Typical Crowne Plaza
I thought this would be a great experience having stayed at many Crowne Plazas and Holiday Inns. The hotel advertised free shuttle to areas in downtown Syracuse. So with reservations in place we went to take the shuttle and we were told it would be a over 45 minute wait. Staff wasnt very friendly. We stayed on the executive floor elevators were dirty and the room was really nothing special. Not good for the Crowne Plaza name. Wont recommend this location or stay there again.
August 29, 2014
Rated 4.0 out of 5.0 by ljk47 Nice Hotel
I liked everything about this hotel. My only complaint is that the blankets were not comfortable.
August 27, 2014
Rated 4.0 out of 5.0 by Pam 59 Beautiful reovated room but noisy across from elevator and ice machine, bathroom too small
Upon making reservation and check in at Front Desk, I expressed importance of a quiet room. The room was situated on 3rd flr. across from the noisy ice machine and elevator. Bathroom was a bit snug, had to walk into shower in order to open the door when exiting bathroom. These items were a bit of a disappointment but all in all will return to this location at my next visit to Syracuse.
August 26, 2014
Rated 3.0 out of 5.0 by school mom nice pillows but very noisy
The hotel is nice and the staff professional but the noise from outside is way too loud. Even on the 18th floor..I asked to be switched but the hotel was booked and they offered me ear plugs instead. Sorry but I will not stay here again.
August 26, 2014
Rated 2.0 out of 5.0 by hobeme Crown Plaza, Syracuse
Very unhappy stay, nopt soo friendly service and the room was awful. Being a member, I will never stay here agian
August 25, 2014
Rated 5.0 out of 5.0 by tg40 Very comfortable room
Loved the way the rooms were set up. Plenty of space, especially the desk area - very comfortable working space. Comfortable beds and the customer service was great. Excellent food at Redfields, and the shuttle was so convenient!
Thank you for a very comfortable stay - will definitely return!
August 24, 2014
Rated 3.0 out of 5.0 by DebbP Great staff, very mediocre food, noisy traffic outside - couldn't sleep
The staff from the lobby to the lounge and restaurant couldn't have been nicer and more helpful. The food at the restaurant is not as good as we would have expected. It's a pretty restaurant, the service was great, but the food was just oddly okay. Our biggest complaint would be the noise level in actually bedroom itself. It was all night from the car and truck traffic. Maybe need better windows? The room decor was very nice, but the bathroom was ridiculously cramped. Hard to close the door without almost stepping in the shower. The best part of the hotel was definitely the great staff.
August 24, 2014
Rated 3.0 out of 5.0 by stanfordhof great location, comfortable bed
understaffed in Redfield's restaurant but fantastic servers, especially April, Tiffini, and Anne at front desk.
August 24, 2014
Rated 2.0 out of 5.0 by Debbie6316 OVERPRICED!
Stayed here to help daughter move into college apartment. We needed to stay 2 maybe 3 nights, only 1 was available, so we took it in hopes to be able to stay the other nights. The rate on the first night was high, but it was convenient to the school. The next morning asked my husband to see if they could extend the stay for an extra night. There was availability, so he told the desk to extend our stay. When the bill was placed under the door the next morning, to our surprise it had increased $30. This was never mentioned to my husband and well we just figured it wasn't worth bringing it to someones attention. We wanted to stay a third night, but to our disgust the price of the room doubled!!!! I understand supply and demand economics, but nothing about the room changed. We were not on a business trip where it could be written off, just a family paying for our child's education. When i questioned if that was the best rate they agreed to drop it $20....still way out of our price range, and especially for what we received. The soap/shampoo was hardly enough for one person and the quality of those items was poor to average. The door to the shower/toilet area hit my knees every time I tried to close it. The third night we went to another hotel where not only was the room more spacious, had better amenities but cost 40% less than the Crowne Plaza Syracuse.
August 22, 2014
Rated 3.0 out of 5.0 by sbsbs ok for the price
fair hotel. do not eat in the restaurant. nothing great close by to see or available restaurants to eat at. I didn't find the front desk staff pleasant or welcoming. I would probably look for other hotel options in the future though the price was quite good. The room was clean, well appointed and the internet access was fairly good. Elevators were not my favorite.
August 22, 2014
Rated 5.0 out of 5.0 by JoeTraveler888 updated
updated and very nice. very friendly staff and very clean. Area around outside under construction but other wise very easy to get to
August 21, 2014
Rated 1.0 out of 5.0 by jaytraveler123 Cannot believe this is a Crowne Plaza!
My company held their second of three conferences at this hotel after experiencing internet issues at the last IHG hotel. I was the first to check-in from my group and could not believe the condition of the room! There was a layer of dust on EVERY surface and to make matters worse, I found a bra on the floor! I called the front desk and they said they would contact housekeeping and send someone up right away to clean up. The room attendant came dusted and picked up the bra and left. After she left I then realized the carpet had crumbs. This time I went down to the front desk (with my children) and explained the situation. The woman at the front desk apologized and said she’ll get my room switched but since they were sold out the day before, it was going to take a while. I told her I would wait and went back to the room. The housekeeping manager arrived and asked what the issue(s) were and I explained it to him. He admitted he did NOT inspect the room and had the room attendant come back to vacuum (and she was NOT happy about coming back to the room). After she left, he came back with a tray of juices and fruit for my daughters and apologized. As I took the juices to put them in the refrigerator, I noticed a receipt and something brown and crusted on the shelves!!
Long story short, had to get housekeeping AGAIN to come to clean that and they never switched my room. That first night I woke up in the middle of the night and noticed NO radio alarm clock. I didn’t bother mentioning it since I was already having a terrible stay (but I did find it when I was checking out behind the desk with a layer of dust on it). The traffic noise also made it hard to sleep there! Plus jack hammering at 7:00 am was not a great way to wake up!
This place was the worst place I have ever stayed in (and I’ve stayed and creepy road side motels!). My company is going back for their last conference and I’m asking to stay at another hotel because this place is horrible!
OH and the comapny had a hard time with the internet the first day (it took a long time to get it fixed)
August 18, 2014
Rated 4.0 out of 5.0 by mac1957 good service dirty elevators and bathroon
nice hotel but clean service needs attention
friendly check in
August 17, 2014