Rated 4.4 out of 5 by 166
Rated 5.0 out of 5.0 by rennod Well Hidden
I was glad we had a GPS. For being so close to everything it was off the beaten path. I was met by a desk clerk that was probably the friendliest and most helpful young lady. She made my day. If you have clerks to train, have them work with her for a few days.
August 31, 2013
Rated 5.0 out of 5.0 by RebaFan2013 Enjoyed our stay
Although we only stayed one night to enjoy the State Fair this was a very nice experience, we were earlier than the check in time, no problem. We were later than the expected time for breakfast, again no problem. Rooms were spacious and very clean, loved that the doors had soft closers, so you didn't hear any of the normal bang/bang when people were coming and going. Used the shuttle to go back and forth to the fair, the only disappointment was with the shuttle at the end of the night and this is not the hotels fault, it is pure volume. It is going to take a while to get everyone out, had I realized just how long that was going to be, I would have taken the cab sooner. So my suggestion would be to tell clients that unless they are o.k. to wait 90mins plus, the $20.00 cab ride is worth it.
August 29, 2013
Rated 5.0 out of 5.0 by Ottawaguy Holiday Inn Syracuse Fairgrounds
Very clean , bright room.
Great staff very friendly.
Great spot to access the New York State Fair.
We would go back.
August 29, 2013
Rated 5.0 out of 5.0 by DebiA Points
At this time I have not received my points for my stay there.
August 22, 2013
Rated 5.0 out of 5.0 by OhioJ All Good
Just needed a place to stay while driving from Maine to Ohio. Front desk clerk was extremely friendly and helpful. Nice pool, nice clean room, breakfast was fine.
August 14, 2013
Rated 3.0 out of 5.0 by timvescor Not up to Holiday Inn Standards
Even with GPS very difficult to find since there are no visable signs.
When I checked in the evening of August 5
Nobody was there to greet me. Front desk did not recognized me as a PLATINUM Member . No gift basket nothing. When I went to room I noticed some trash and there was no shampoo.
There were no towels in the swimming pool which was ice cold.
Hot tub was luke warm.
Ran out rolls and biscuits for breakfast. Eggs were cold.
Maid service was extremely poor . Maids never empty trash and beds were not properly made. I felt they were understaffed and very poorly managed . I have been a Platinum member since 1985 and
Kemmons Wilson would have been very disappointed !
August 12, 2013
Rated 5.0 out of 5.0 by Ironisle Syracuse State Fairgrounds
The hotel was excellent, clean, room was excellent as well, big, roomy and clean...
August 12, 2013
Rated 5.0 out of 5.0 by petula I give you a 10+
This was one of the best Holiday Inns I have stayed at.
We checked in at 2am and the gentleman at the Front Desk could not have been more pleasant.
I was greeted with a smile and an attentive staff member.
The breakfast was delicious and all the staff members I spoke with were wonderful.
I will definitely stay here again and recommend it to others.
Thank you Holiday Inn Express.
(PS - I got my rice!)
August 10, 2013
Rated 5.0 out of 5.0 by HENDRIX63 great place
I was only there for one night, but the staff and property was outstanding. I would stay there again.
August 7, 2013
Rated 5.0 out of 5.0 by 1710beachluvr Great Place to Stay
We had an excellent time while we were there. The rooms were nice and clean. The bed was one of the more comfortable beds I have slept in , in a hotel. The pool was great, did wish it was a little bit warmer, and the matting that was on the floor to prevent slipping was very rough on the feet, but still very relaxing experience!
August 4, 2013
Rated 5.0 out of 5.0 by bostontraveler Peaceful stay
This hotel is excellent to run away from a day of work. It is quiet and secluded. The location is near everything but away from congestion. If you have an event at the fairgrounds, you definitely want to look for this hotel for a great rest.
July 30, 2013
Rated 4.0 out of 5.0 by Roadtrip66 Hard to find but worth it.
We were driving through from Boston to Detroit and stopped for the night. The exit recommended for the directions was closed, so it took us awhile to find it. The staff were extremely helpful and kind, especially the lady who serves breakfast. The breakfast was a bit nicer than expected. The beds were just ok. However the hotel was very appropriate for the price range. I would stay again.
July 28, 2013
Rated 5.0 out of 5.0 by Beth843 great service
we love to stay at this hotel the staff are so friendly and really want you to enjoy your stay. The rooms are spotless and the beds are very comfortable. the shower is great and plenty of hot water, and how could you not enjoy the wonderful breakfasts in the mornings
great place to stay! very helpful and kind staff, very clean large pool
July 27, 2013
Rated 5.0 out of 5.0 by JanDav Nice and quiet
Set in a field filled with wildflowers this motel is certainly different from most. We also like to be able to walk to the Quaker Steak and Lube restaurant and use the 10% discount that the hotel offered there.
July 21, 2013
Rated 2.0 out of 5.0 by Sunshine2468 Disappointed
The front desk staff left much to be desired. I actually felt like i was inconveniencing her and was compelled to almost apologize for daring to take her time to check in.
July 15, 2013
Rated 5.0 out of 5.0 by PE43 Beds and good service.
The 1st night for our Grandson sleeping on a cot was not comfortable but for the next 2 nights we went to a room with 2 queen beds that were very. Comfortable. The rest of the stay was great. Judy at the front desk was a delight.
July 13, 2013
Rated 5.0 out of 5.0 by LacrossMom101 Value, Service & Comfort
This hotel is nestled in a country side and maintained well. The room was clean with a comfortable bed. A complimentary breakfast was offered with many things to choose from. I especially loved the fresh fruit and my kids enjoyed the pancakes which are made to order from a pancake machine that spits out nice size pancakes in about a minute, without any mess, you do not have to pour the batter in. Check in and out was easy. Would definitely stay here again. Added bonus was a Quaker Steak & Lube Restaurant right next door to the hotel. I walked there and enjoyed a good meal for a fair price.
July 10, 2013
Rated 5.0 out of 5.0 by KK1ME Nice, quiet location
The hotel location was quiet and the room was very clean and comfortable. Nice King size bed. Staff friendly. Overall stay was excellent.
June 30, 2013
Rated 5.0 out of 5.0 by Yvette Great customer service!
Staff was very accommodating, and friendly. Rooms were very clean. Would stay here again.
June 30, 2013
Rated 5.0 out of 5.0 by Irrelevant Strives to Please
Lovely hotel not far from the interstate. There was a nice family restaurant in walking distance. The only downside was that the airconditioning wasn't working in the Exercise Room. The staff did their best to try to fix it--Joni went and dug out a fan to make it a better experience.
June 26, 2013
Rated 5.0 out of 5.0 by TWERTMAN love the location
Very good location, quiet. doesnt feel like your near a busy area at all. Loved being there right next to quaker steak and lub especially on bike night!
June 25, 2013
Rated 4.0 out of 5.0 by Ron5252 fitness center
please repair the treadmill in the fitness center as it has been broken for quite a while
June 11, 2013
Rated 5.0 out of 5.0 by Teeluna Great Hotel!
While overall my room was excellent, there were a few things that I would like to note:
overhead light in bathroom was out and should have been replaced before I received the room.
no phone in the room, except in the bathroom. but I walked to the front desk for what I needed.
the room was a handicapped room, but I did not ask for a handicapped room. Unless this room was the only one left, another room that was not handicapped should have been assigned leaving that room open for someone who was handicapped.
Pancake machine broken Sunday morning.
June 10, 2013
Rated 4.0 out of 5.0 by Sunnysider Nice stay in country setting
I spent four nights here while visiting family in the area. Loved that there is a fridge and microwave in every room, a nice indoor pool and hot tub, and a fitness room. Hotel is accessible to Route 5, 690 and the Thruway and easy to reach via local roads, but once you are at the hotel you are essentially in the country. Very relaxing. Staff super friendly and helpful. Would stay here again.
June 9, 2013
Rated 5.0 out of 5.0 by FordTraveler Great Service
Every employee experience was pleasant. Every interaction we had was friendly. Would stay again if passing through town.
May 29, 2013
Rated 5.0 out of 5.0 by CanadianShopper Nice stay
We had a nice stay. Hotel looks brand new. Room was comfortable. Staff was friendly and helpful.
May 23, 2013
Rated 5.0 out of 5.0 by cheerfullady Great staff and comfortable room
The staff was exceptionally cheerful, knowlegable and helpful. The room was very pleasantly set up. It was an enjoyable evening after a very long day! And the breakfast was excellent.
May 23, 2013
Rated 5.0 out of 5.0 by dellacro Friendly staff Clean hotel
Staff was very friendly and helpful. The hotel was clean and kept up nicely. Will stay here again.
May 22, 2013
Rated 4.0 out of 5.0 by Dilbert21 Best Customer Service
I stay at a lot of hotels both Holiday Inn and others. The staff at the Holiday Inn Express Syracuse, Fairgrounds should recieve an award for their excellent customer service. From the folks at the front desk to the cleaning staff, all are friendly, helpful and if they don't know will find out and see that it is made right. It's a pleasure to stay here.
May 17, 2013
Rated 1.0 out of 5.0 by Berri16 Very Disappointed With This Stay
Pool unavailable and Bathroom door would not close
May 5, 2013