Rated 3.6 out of 5 by 132
Rated 1.0 out of 5.0 by Paper123 Disappointed this stay
I've stayed at this location before and had a decent experience. This visit on 7/14 was not good. First my room was not cool enough and I could not change the thermostat myself. A maintenance lady who was very nice came down and had to open valves in the ceiling to get the room somewhat cooler. Next, I went to the onsite restaurant around 9pm and the service was not very good. The food was average but my waiter was not familiar with the menu and the credit card reader was not working. The room internet was very slow. But the final straw was that during the hime run derby my tv stopped working/no cable. Also the next morning no tv's were working in the exercise room. I was veey disappointed and should have spent extrato stay at the Courtyard next door. I planned on staying 2 nights but checked out the next morning and found a better hotel in Novi.
July 18, 2014
Rated 1.0 out of 5.0 by Keith 1986 2 Broken Ice Machinces and Room Not Cleaned During the Day
I have stayed at this location several times over the last 4 years primarily due to how close it is to an important customer.
It is severely outdated. It is always an adventure finding an ice machine that actually works and I left my room today at 9 am to return after 6 pm to find that no service had been peformed.
Every time I come here I ask myself why I come back. The rooms are like visiting the 1970's.
The restaurant is below average.
Overall this place needs a major, major, major renovation.
It is massively below average and not a good experience.
As a platinum member with this chain, I have come to expect much more and this type of experience causes me to reconsider my loyalty to the program.
July 15, 2014
Rated 2.0 out of 5.0 by grampeg01 From previous experience I expected more and better services.
Not the Holiday Inn I have stayed in before. The ambiance was not there. While the staff was very good, there was nothing in the hotel that would make me want to come back again.
July 9, 2014
Rated 2.0 out of 5.0 by hairdresserw/herhusband must read about his vist not sure how you would feel
would rather not say : However, my room smelled like smoke, way to much noise by pool side view, our room may not have been the cleanest if we had to pick up personal items from other people staying there under the bed and in the bathroom, come on , if they can't clean why wouldn't I want to spend an extra $40.00 and go elsewhere.
July 6, 2014
Rated 3.0 out of 5.0 by Retired Msg my review
Was attending American Legion Mi Conference. Over all was a good visit. I would like to coment that in my opinion the hotel was not really ready for the mass to stay there. Tell me how all but 1 ice machine breaks down at one time........I know it is not a "big" thing, but that many people..................it was hard to get an ice cube. Could have used more seating during the morning buffet.
July 6, 2014
Rated 1.0 out of 5.0 by MB2801 Bad all the way around
Paul was a star from your staff. He was courteous and tried to resolve problems. His behavior is contrasted with the rest of the staff that was rude and had the answer NO down pat. It costs nothing to be nice and say I will try to help. My room was on the every other day towel replacement schedule. The ice machine was never fixed by my room. When we all were checking in the one elevator wasn't working, it was fixed later in the day. I'm baffled that no one thought we would need food on Thursday or at other times. A grab and go was good and would have been good at the other times let alone having your restaurant open. I have stayed in worse hotels but only rarely. I was extremely disappointed in your property, I've actually stayed with you before and had no problems.
July 3, 2014
Rated 1.0 out of 5.0 by HHSS1 The bed was comfortable and the rest was terrible
The whole experience there was terrible. We went into the dining room on Thursday evening and I never want to have an experience like that again. When I complained to the manager he just made excuses. I asked him if the wait staff was part of the housekeeping staff because they had no clue of customer service. They were ill prepared to host a convention. As an American Legion Auxiliary member I was very disappointed by your hotel. If you have further questions please let me know.
Also I teach authentic customer service thru my business "Passion for Sales", in fact I left my business card with the restaurant manager. Even though he did not have one.
July 2, 2014
Rated 1.0 out of 5.0 by JimCarl Overall Opinion of Livonia Holiday Inn
I attended a convention event from June 26-29, 2014 and the event was successful, however I would never want to return to Livonia again. As a Rewards member and someone who only stays at Holiday Inn Suites, this location was a disgrace. Fortunately, the other Holiday Inn Suites are far superior. Part of this may be because employees mentioned their frustration, and stated the property was going to be demolished, and may be rebuilt. I don't know if it will be another Holiday Inn Suite with a convention center, but they have a long way to go in order to attain better standards and a higher qualitfy of service. In the interim, stay away from their restaurant. All you will get is frustration and poor service.
July 2, 2014