Rated 1.0 out of 5.0 by Waxmaster Barely Acceptable
I stayed for 2 nights last week for business. I travel quite a lot across the country and have stayed in a variety of places. This was probably one of the worst. About the only positive attribute about this place are the staff...they were exceptionally friendly. However, the building is older and although recently remodeled, its bones are still out dated. This is apparent. My room had very low ceilings which made me feel like I was staying in a basement. The ceilings were also extremely low in the hallway...had that warehouse basement feel....not so great. My TV lost reception on certain channels about every 30 seconds, the toilet was stopped up and would not flush for the entire stay. I wanted to order breakfast on day 2, but there was no order card in my room. I called the front desk and after being put on hold for atleast 5 minutes, I hung up. Unfortunately, day 2 began on an empty stomach. I could not get a good flow of air from the a/c...the room did eventually cool off, but that took hours. I will say that my room did feel clean enough and the staff were very nice, but for me, that doesnt make up for the old basement, dungeony feel of the place when there are other options nearby. For my next trip to Detroit, I will not be staying at this hotel.
May 14, 2013
Rated 4.0 out of 5.0 by rolltideroll Enjoyable Convention Facility
I have stayed at this facility for a weekend event twice now and have enjoyed both. The layout is convenient for the event and even better that the restaurant and bar are close to the meeting rooms. Food in the restaurant is reasonable and good.
The only reason I rated the ability to relax average is because during the most recent stay is because my friends and I attempted to use the hot tub but unfortunately there was an event involving young people of all ages the same weekend. There were few adults in the pool area and the youngsters were completely out of control. When I spoke to the 'staff'' that was assigned to the area I was told by someone that was younger than many that were misbehaving that the horseplay was not a liability of the hotel, but all on the parents. Clearly he did not understand our country's legals system. I did speak with front desk staff the next day. He and his companion were clearly incapable of handling the situation and put the hotel at great risk. Additionally, I am pretty sure that age restrictions on hot tubs is a federal law - yet I was told they had none. I had made a long drive up and had a long drive home and wanted to relax my back.
I will stay here again if my group has an event there - but will address the other issues sooner rather than later.
May 3, 2013
Rated 4.0 out of 5.0 by bud57 comfortable stay
came down to stay with the family, ROBERTA THE MAID helped us out with some issues with our room. She did a great job.
April 24, 2013
Rated 4.0 out of 5.0 by bud57 great staff
We stay here often...this time our Maid ROBERTA went out of her way to make us comfortable and made us feel at home.
April 24, 2013
Rated 4.0 out of 5.0 by Traveling4ever Comfortable Clean Great Staff!
Very pleasant staff easy to check in and helped me park convenient to find my room! Pool/Hottub area was very clean! Comfortable bed and nice linens! Breakfast buffet was nicely maintained but not complimentary like the Holiday Inn Express right up the road... Then again they don't have the Holidome!
An older hotel but many renovations have been done and the cleanliness and friendly staff assure me I would stay here again!
April 23, 2013
Rated 1.0 out of 5.0 by DaveB4C My worst Holiday Inn experience ever.
I typically stay in one of two Holiday Inn Express locations when in this area, but they were booked by the time I made the reservation. They have been consistently excellent.
Upon check-in, no mention of Priority Club, but no big deal. I asked the best place to park, and found that door 2, where I was directed, was on the opposite side of the hotel from my room. A bit annoying.
Having been on the road all day I decided to eat in the hotel restaurant, as I was too tired to drive any more. After being ignored for over 10 minutes, I walked back to my room and ordered pizza. At least Pizza Hut has it together....
The noisy, inefficient room A/C didn't add much to the experience.
I will go back to the area Holiday Inn Express locations, and I'd recommend anyone else do the same.
April 23, 2013
Rated 5.0 out of 5.0 by Hank3112 Fresh new look and excellent service
I have not been to this hotel after renovation. Lobby is very nice and provides relaxed environment after a difficult day. Lady at front desk changed my room to far corner and my room is very quiet. Room is clean and well equipped, bed is very comfortable. I will stay there next time instead of Farmington Hills. Breakfast is simple and complementary.
April 16, 2013
Rated 5.0 out of 5.0 by Hotellover Great Place to Stay
The staff at this hotel is awesome, especially the front desk!!
April 12, 2013