Rated 3.7 out of 5 by 452
Rated 2.0 out of 5.0 by KE9433 Not Worth It
The service received at this hotel was hideous. The person who checked us in, gave us a king bedroom poolside (I ordered a 2 bed room poolside - at a higher rate). When we went down there and stated that we ordered the other style room (we had proof via the confirmation email) - he stated that they couldn't give us that as they didn't have any available and I should've called instead of booking online to properly reserve the room. They offered me to stay in the room I currently had keys to or I could be moved to a 2 bed room, non-poolside for the same price. I said that the poolside rooms are more expensive and he argued that I was incorrect. I took the key to the non-poolside 2 bedroom room and felt very irritated with the treatment as I travel for business and have never had any issues before. The check-in that day was horrible as well - gave a few papers to sign (normal) then when another gentlemen walked up (maybe a manager or another associate) they guy helping us said to the other gentlemen "it is raining so I have to go roll my windows up" then just walked away - the guy didn't make sure we had the keys, didn't make sure we signed all the papers - didn't say anything - just walked away. The new guy wasn't much friendlier. I would suggest customer service training potentially for the staff at that location. I am astounded by the level of service that was provided and not in a good way.
May 16, 2016
Rated 1.0 out of 5.0 by trainer101 old Hotel and really bad parking lot
please review comments in the survey to look for problems
May 13, 2016
Rated 5.0 out of 5.0 by Rexxer62 Great place to stay while in Livonia
It's a really good hotel to stay in while in Livonia. Really close to restaurants and it's right across from the Laurel Park Mall. The room is really clean. The bathroom is just as clean. Housekeeping was excellent. Hotel staff was great. My room stay came with free breakfast. Breakfast was good and breakfast staff was exceptional. If I'm ever in Livonia again, I will definitely choose the hotel again.
May 10, 2016
Rated 3.0 out of 5.0 by whyaskwhy64 Under Construction?
First impression I s that the hotel is under construction both from outside and inside.
Staff somewhat inexperienced.
That said, they are genuine and caring.
Needs a bit more attention to detail and supervision from the top.
May 8, 2016
Rated 5.0 out of 5.0 by FalconE1 Great Service
Very Friendly Customer Service and a very friendly and clean atmosphere
May 4, 2016
Rated 5.0 out of 5.0 by Horseman1252 Layout
- This holiday inn is newly renovated and they did an amazing job creating a different look inside. Loved that the pool was located in the middle and the rooms surrounded it. Great customer service, will come back to this hotel.
May 4, 2016
Rated 5.0 out of 5.0 by RoadRaider 1234 Nice place pleasant stay
Waiting for the new Hotel to be built next door. Been a faithful guest and will remain until new facility is built.
May 2, 2016
Rated 1.0 out of 5.0 by brightjoe1 Stay Elsewhere
This hotel is an old run down dump. I would recommend staying somewhere else. My room was filthy.
April 28, 2016