Rated 4.0 out of 5.0 by damoose Excellent staff - rooms ok...could use upgrade
platinum membership only gets you bottle of water?
no room upgrade...no free breakfast?
what has happened to recognizing loyalty and frequency of stays?
Also at this location the place was maybe 20% (or less) yet all rooms in my section were filled....why not separate to provide more quiet and privacy. I could hear guests in adjoining rooms talking, listen to their tv's, on cell phones until late hrs
April 1, 2013
Rated 2.0 out of 5.0 by GVIN Needs updates ans repairs
The bathroom ceilings tiles were disheveled and dirty. I only had 1 washcloth and 1 towel. Just an old and tired looking hotel.
March 27, 2013
Rated 5.0 out of 5.0 by Chris454 Cool Hotel
Been here 10+ times and always clean, friendly staff, great value, good food, nice guest reception. This is my go-to hotel when I travel to the Detroit area. Really nice common area. I've been to a few other hotels and prefer the ambiance of the HI.
March 25, 2013
Rated 2.0 out of 5.0 by Platinumclubber Old Holidome
Getting to the room was extremely difficult. Poor signage to the elevator which was very well hidden. Had to pull the beat up old luggage cart they had through the attrium and breakfast/bar area, which was inconvenient for me and the other guests. Then the room number next to the door was broken off, so I had to check the rooms next to me to make sure I was going into the right room.
Carpets were filthy in the room. Dust on the air vent would choke a horse. The furniture in this 'King Suite' looked like it hasn't been changed since they opened the hotel probably 35 or 40 years ago. I sat on the couch and almost sank to the floor. Not a very sweet suite.
Good things: Large, spacious area. Nice TV's. The staff was extremely nice and you could tell they felt sorry for my inconveniences. Definitely will be a once in a lifetime event for me.
March 18, 2013
Rated 4.0 out of 5.0 by Ange16 Excellent customer service!
I found the staff to be second to none! They always smiled and asked how we were doing, about our day, or if we needed anything.
It was refreshing to be in this space where they made us feel like we were at home! Thank you very much! and I realize this is not a standard with all Holiday Inns, but want people to know that this Holiday Inn is extra special because of it's staff! :)
March 11, 2013
Rated 5.0 out of 5.0 by ElJeffe2001 Fantastic staff
Te staff was absolutely outstanding from the chambermaid, to the front desk, to the night security man. Very welcoming and pleasant home away from home.
March 10, 2013
Rated 3.0 out of 5.0 by megmck Our stay
We stayed at the holiday inn for our honeymoon a Saturday and Sunday night. our room was great! Unfortunately the hot tub was drained sometime Sunday morning and had just began to warm up at 9:45pm but the pool closes at 10pm. so we did not get to enjoy the accommodations offered at the hotel. we chose this hotel due to its location and accommodations. when we said something to the staff in regards to the hot tub we were told that it had to be cleaned and maybe it would be hot by the morning (which was our check out date). wish we would have been able to enjoy the facility a little more.
March 3, 2013
Rated 5.0 out of 5.0 by Paaco Great staff
You'll find a well trained staff that will go out of their way to make your stay comfortable!
February 27, 2013
Rated 5.0 out of 5.0 by JB78 Great Staff!!
From check in to check out the staff was courteous and kind during our stay. All staff I encountered from the manager to the cleaning person was friendly and looked truly happy to help out in any way needed.
The rooms were nice and the pool area looked great for kids and families.
February 26, 2013
Rated 4.0 out of 5.0 by FrancoiseW overall good experience
Front desk staff was very helpful, and friendly.
Overall good experience.
Drinks coupons and breakfast coupons are a very nice touch.
However, you should do something with the restaurant as the food was not good at all, a group of us had dinner there and we were not impressed.
February 20, 2013
Rated 4.0 out of 5.0 by cesargt9 Good Service.
It was a good experience, people is nice, however, I wasn't able to access to the internet wireless connection in the lobby.
February 10, 2013
Rated 2.0 out of 5.0 by Dookie Heating units are ancient
This hotel would rate just above average if it weren't for the furnace units. While running the heating unit makes a loud mechanical banging sound once every minute. I actually timed this. I asked the desk about this and they said "yeah they do make noise". I asked other guests about their rooms and heard the same thing.
If you enjoy heat without banging noises keeping you up all night DO NOT STAY HERE.
February 9, 2013
Rated 4.0 out of 5.0 by holinnuser typical US hotel
Like most US hotels not much sound proofing in room Can hear what is going on in the next room.
February 4, 2013
Rated 4.0 out of 5.0 by BigGuy14 beds
This is twice I have stayed here and the beds were supposed to
have mattresses that you could adjust. Well they did not adjust.
The bed was hard.
January 23, 2013
Rated 5.0 out of 5.0 by myke our new years eve stay
as always staff and property was great as always would recommend to all my friends and family
January 7, 2013
Rated 2.0 out of 5.0 by Fourboys Hot!!!!
It was New Years Eve, so I can understand it being load and crazy. But the room next to us was full of young adults smoking pot. Security went to their room several times warning them or they will kick them out. (which never happened). Well if this is a NON - smoking hotel why would those kids be able to smoke pot. It was SO bad that every time they opened the door it all came out. I was there with my children and they wanted to know what that smell was. Not good :(
Also, it was SO hot in our room. The air was on, but it never cooled down. NEVER!!!!
Besides that, breakfast was great, pool is fun, rooms are clean and service is good. And yes, we will stay there again.
January 6, 2013
Rated 4.0 out of 5.0 by dovebar New Year's Eve
The staff was very helpful and friendly. The hotel was extremely busy because it was New Year's Eve and the staff did a great job. There weren't really good food choices inside the hotel. I think the hotel would have made a lot of money from people staying there, as there was a steady stream of food delivery people coming in the hotel all night. Only other bummer was there was a hot tub that was completely packed with young children all night. 15-20 kids...full. Would have been nice if there was adult only time or another option? Not that we necessarily wanted to get in the hot tub after that!
Room was very comfortable for 2 adults, 2 kids.
January 6, 2013
Rated 5.0 out of 5.0 by Sister41 Holiday Stay
We had an enjoyable stay at your facility. The hotel was quite quiet and everything was as it should be. No problems were encountered and the breakfast was a nice plus. Because of its location, this facility is ideal for us when visiting the area.
January 2, 2013
Rated 3.0 out of 5.0 by USehHockeyAssociation Where's Shannahan's?
The ole Irish Pub is gone and even on the W/E of Thnxgiving the lobby bar was NOT open. Shanny's had Boddington, Guinness, Bass, etc and was hopping on the W/E. Well times change but the traveling fork doesn't get it.
December 1, 2012
Rated 4.0 out of 5.0 love the number bed
Needed to have more options for eating meals other than the ones catered - Service at banquet was excellent.
November 8, 2012
Rated 5.0 out of 5.0 by JennieDee Comfortable beds and courteous personnel
We would stay at your hotel again and would recommend it to our friends and family.
October 29, 2012
Rated 1.0 out of 5.0 by denises11 Dirty room and bad experience
first room I was in was filthy. The carpet was stained and there was red sticky stuff all over the floor and bed controls. The staff was friendly and placed me in new room. The room was cleaner but smelled like mildew then around 10pm a lady came into my room and scared both of us. Apparently the switch was not made in the computer so she was given a key to my room.
October 29, 2012
Rated 5.0 out of 5.0 by Cecilia Comfortable
Great service, my only comment is that the restaurant hours were not the best, closed too early 9:30
October 24, 2012
Rated 4.0 out of 5.0 by Safetyman Good Hotel
Overall a good place. Rooms are a bit dark, outdated. Restaraunt is great and breakfast is great.
October 22, 2012
Rated 5.0 out of 5.0 by gunner01 great service
great staff thank you!
ws given request room type and hotel is very clean
October 18, 2012
Rated 4.0 out of 5.0 by Ruth34476 The Staff Makes It Great!!!!!
The Livonia Hotel is nicely renovated, and I appreciate staying in a full service hotel, so have given this place a try.
I have clients in the area, so stayed there twice already. The thing that makes this property extraordinary is the staff -- from the Front Desk, to the restaurant servers and especially to a wonderful young man named Jonathan -- everyone makes you feel special and takes care of you!!!
The first time I came I was in the midst of the 3 day road trip so had lots of luggage and a long walk to the elevator pushing the cart. I could not find my way and flagged Jonathan down -- and he cheerfully, respectfully and professionally helped me all the way to the room. On the second visit I had a small problem with my TV, and again, Jonathan saved the day -- with such a smile that even a tired traveler had to be happier.
I noticed that same attitude from everyone in the hotel. If you appreciate the little things -- especially when you are a tired business traveler -- this is the place. I will be back again!!!!
October 15, 2012