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Rated 4.2 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Far away Far away from everything! Although the hotel is nice, it is way off the beaten path and out of the way! You also have to rely on the shuttle to pick you up from the train. We weren't so lucky and our shuttle driver never showed! We ended up asking for directions from people on the street and walking to the hotel with our bags! July 17, 2014
Rated 4.0 out of 5.0 by Excellent staff and relaxed atmosphere Stayed at this hotel one night as I was attending a concert. Courtesy car from station a good extra. Staff were excellent, knowledgeable, helpful and efficient. Hotel very adequate for my needs and would definitely stay here again. July 16, 2014
Rated 5.0 out of 5.0 excellent staff! we were staying in this hotel between 01/07/14-08/07/14. the room was not so big but not so small and so all the things, but the staff are great! everyone of them! they took care of everthing! we want to thank to each one of them- mahmut the barman, mariana in the dinnig room etc. also we want to say good things about the shuttle to the tube and to the drivers. we also think tha free wifi to the members is very important and help us. bye, yaniv family. July 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. great service my room keys were ready when we arrived! July 11, 2014
Rated 5.0 out of 5.0 by Staff I have been staying at the brent cross holiday inn for a few years now on business. I recently took my wife along for a w-end break and she was amazed at the level of customer care from all your staff she was particularly impressed with Magda and Fabio .all in all an extremely pleasant stay and we both will be back together in December to celebrate my birthday. July 9, 2014
Rated 2.0 out of 5.0 by Poor bed The room we were given had a rather smallish double bed which was very near the wall on one side making it very difficult to get out of especially in the middle of the night.There were insufficient toiletries and towels for 2 people although more were brought when we asked for them. But that only happened once. The other 2 nights, it was back to too few towels again etc. We stay quite often at Brent Cross but we were were not greeted as a gold member until I told them. The breakfast room was very busy although Barbara in charge does her very best and is very good. It was a big sporting weekend but surely that is the problem for the hotel to solve. Also big queues at check out on the Sunday morning. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable room, friendly staff A very comfortable stay and great nights sleep. It is nice to have summer weight bedding which is not supplied in all IHG hotels. Staff on reception, especially Andre, were very helpful and efficient. If arriving by Tube it is worth noting that a courtesy bus is available with the phone number displayed in the Tube station, although the walk is pleasant if the weather is good. July 7, 2014
Rated 5.0 out of 5.0 by room was superb all the staff were very good in there approach to customer servicewith special mention to to Fabio who was very attentive to our needs and a credit to your company July 6, 2014
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