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Rated 4.3 out of 5 by 457 reviewers.
Rated 5.0 out of 5.0 by Friendly and helpful staff, great service. The service was even better than our last visit a few years ago. The shuttle service is essential for getting to the Tube and it works very well, the number is even at the tube station August 25, 2015
Rated 2.0 out of 5.0 by Strange Experience No acknowledgement of membership status on arrival. Sun going down but lights did not work in room. Apparently recurring problem in that room when reported. Staff trying to fix in semi dark! Went out for evening, not being able to get ready properly. Returned 5 hours later, checked everything ok with reception, said ok. But lights still not working. Checked back with reception. Room was changed but we were not advised and no new key issued until returning back to reception. Then moving luggage from room in near darkness to new room allocated. Not really what you expect to do when returning from an evening out! Probably worst experience ever with Holiday Inn. Raised at checking out but brief apology by over busy receptionist. Some staff did try but not good enough. August 23, 2015
Rated 4.0 out of 5.0 by Comfortable service Very good and friendly service. We were made to feel very comfortable from check-in until our departure. August 22, 2015
Rated 5.0 out of 5.0 by 服务很好 这是我在英国住过最好的holidayinn 酒店 下次还希望能再次入住。 酒店服务人员有求必应 帮助我解决了很多问题 August 20, 2015
Rated 4.0 out of 5.0 by Great service and a good nights sleep The hotel is easy to find, has a great shuttle service to and from the underground station till late, just call the number, which is even on a notice board in the station if you forget the details provided by the hotel and the driver will be with you within a short period of time. All the staff, from the reception, shuttle bus driver, etc were very welcoming and helpful in answering any questions. Clean and tidy room and reception and a very comfy bed with a choice of soft and firm pillows. Shame you have to pay for parking at the hotel. August 18, 2015
Rated 4.0 out of 5.0 by Poor Breakfast Overcrowded, staff doing there best but other guest were unable to control their children, guests walking around eating food and entering restraint claiming seats without checking in August 18, 2015
Rated 5.0 out of 5.0 by Great base for London A well situated base to explore London, friendly efficient staff and a free shuttle service to the nearest tube overground station make this perfect for weekend visitors to the capital. August 18, 2015
Rated 4.0 out of 5.0 by Nice hotel...good amenities Nice comfortable hotel with great amenities; however, it is easy to miss when driving as directions to entrance is not clearly marked. Front desk understaffed so anytime you needed anything you had to wait. The free wifi requires you to sign up to IHG membership and then you have to get wifi vouchers from the BUSY front desk. They offer car shuttle to/from the train station but they should consider investing in a bigger bus that can seat at least 2 families at a time.Restaurant food very good but a bit pricey. Staff was pleasant to us at all times. Was happy that receptionist adjusted our bill. When I booked online, it advertised parking as £5 (but hotel staff said it was £10 per night). Receptionist adjusted it to £5. THANKS! August 17, 2015
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