Rated 4.2 out of 5 by 237
Rated 5.0 out of 5.0 by snowdonben Great staff
Nothing was too much trouble, even when busy in August. Service with a smile, maybe it helped that we were nice to them as well, nice guests get nice service
August 15, 2014
Rated 5.0 out of 5.0 by snowy48 Great service
A good experience of our 1st stay at a Holiday Inn. Welcoming staff, nothing too much trouble. Clean room and excellent breakfast. Plenty of car parking in a good location for travel. Free shuttle bus to the Tube station was a bonus and saved us a 15 minute walk!
August 9, 2014
Rated 1.0 out of 5.0 by TACKY2014 Smelly room and dated decor
First room I was given was smelly. Needed to have it changed. The rooms could do with a makeover. No mini fridge in the room so cold water is not within reach.
August 8, 2014
Rated 5.0 out of 5.0 by Irish Auntie High Recommendation
Good place for a business trip stay!
Staff is very accommodating in terms of local travel and suggestions.
August 6, 2014
Rated 4.0 out of 5.0 by none00000000 Its ok
Smokers use non smoking rooms. Not great for non smokers. Reception handled it well.
August 5, 2014
Rated 5.0 out of 5.0 by Driver40 Great staff
The hotels taxi man is one of the nicest people I have met,
his local knowledge and of London was very helpful.
Also Paulina in the restaurant was extremely helpful with the menu, the staff at Brent cross are all first class .
August 5, 2014
Rated 5.0 out of 5.0 by jingles1 Staff
All the staff I came in contact with were very helpfull, nothing to much trouble .
August 3, 2014
Rated 5.0 out of 5.0 by happy traveller_01 Friendly Staff and comfortable bed
Value for money, good friendly staff, comfortable bed and convenient location.
August 3, 2014
Rated 5.0 out of 5.0 by grecam Clean, safe hotel run by some lovely members of staff!
The rooms are spacious, clean, comfortable and properly air-conditioned. The food is delicious (especially the healthy options) all tasted very fresh and seasoned just as should be. A special thanks goes out to Pedro (lobby bar) who went the extra mile in order to make me feel welcome during my lengthy stay at the hotel (as I travelled alone). Nonetheless, all members of staff met me with lovely smiles and were very helpful in fulfilling my requests, a genuine thanks goes out to all the team :))
August 1, 2014
Rated 3.0 out of 5.0 by Tazzy1952 Room OK, Breakfast appalling
The room was OK although the air conditioning was very noisy. The breakfast was appalling with the "hot" food being cold by the time we got back to our table, the cheeses were all dry and curled up and the bread dry and tasteless. Very poor value at £25 for the two of us.
July 31, 2014
Rated 3.0 out of 5.0 by Linka Good room outlook and very clean bathrooms
Good value for money! Some rooms do not have good outside view though
July 31, 2014
Rated 3.0 out of 5.0 by cougar1974 Buena estadia
Fue una buena estadía, pero la coordinación de la limpieza de la habitación fue mala.
Algunas personas de recepción desagradables.
la comida muy buena y la habitación salvo el baño muy agradable
July 29, 2014
Rated 5.0 out of 5.0 by jingles1 Fabulous staff
Once again a first class stay at Brent made more special by Magda on reception
July 27, 2014
Rated 5.0 out of 5.0 by devonshireman Good location, fair price
We enjoyed our stay and it met our needs. The guest rooms were fine. The reception area was good. The noise of so called music outside as you arrive is annoying. The staff treated us well. We had a problem with the television in our room which was put right quickly. The window can be opened but it is noisy outside.
The hotel is accessible by road and into central London. Difficult without a car although there is a courtesy car to the Underground station.
July 25, 2014
Rated 5.0 out of 5.0 by Assam182 Our favourite hotel in London
As always spent a lovely weekend in this hotel. We return every month because of the convenience of the location and the excellent staff. Andre', Fabio, Adami and Walter are there to welcome us always . We feel valued because of them.
July 23, 2014
Rated 5.0 out of 5.0 by Vic4 Very relazing environment
Since I discovered Holiday Inn Brent Cross, its been like a second home to me, simply because of the comfort, room wise, staff friendly
July 22, 2014
Rated 5.0 out of 5.0 by jingles1 Great reception teams
Great team on reception with special mention to Andre.always polite and professional. A great asset to your team
July 21, 2014
Rated 4.0 out of 5.0 by Dally31 Easy access to London
Stayed at this Holiday Inn in July 2014 and found it overall a comfortable and convenient place to stay.
Hotel offered a shuttle service to a nearby Underground station which proved to be useful.
Nice breakfast choice though food under heat lamps did dry out a little.
Clean rooms and tea and coffee tray was appreciated.
Only down side was the music being played on the forecourt outside the Hotel.
July 20, 2014
Rated 4.0 out of 5.0 by semma21 Lovely hotel
My partner and I stayed at the Holiday Inn at Brent Cross when we had tickets to a concert at Wembley. We were very pleased with the hotel, and found it easily on our first night. The staff were very friendly and helpful throughout our whole weekend stay; including with organising a taxi to and from Wembley and with transport to the local tube station.
July 18, 2014
Rated 5.0 out of 5.0 by MMAJct Far away
Far away from everything! Although the hotel is nice, it is way off the beaten path and out of the way! You also have to rely on the shuttle to pick you up from the train. We weren't so lucky and our shuttle driver never showed! We ended up asking for directions from people on the street and walking to the hotel with our bags!
July 17, 2014
Rated 4.0 out of 5.0 by Mrs MM Excellent staff and relaxed atmosphere
Stayed at this hotel one night as I was attending a concert. Courtesy car from station a good extra. Staff were excellent, knowledgeable, helpful and efficient. Hotel very adequate for my needs and would definitely stay here again.
July 16, 2014
Rated 5.0 out of 5.0 excellent staff!
we were staying in this hotel between 01/07/14-08/07/14.
the room was not so big but not so small and so all the things,
but the staff are great! everyone of them!
they took care of everthing!
we want to thank to each one of them- mahmut the barman,
mariana in the dinnig room etc.
also we want to say good things about the shuttle to the tube
and to the drivers.
we also think tha free wifi to the members is very important and help us.
July 12, 2014
Rated 5.0 out of 5.0 by hongzhi800 Comfortable bed and great service.
my room keys were ready when we arrived!
July 11, 2014
Rated 5.0 out of 5.0 by jingles1 Staff
I have been staying at the brent cross holiday inn for a few years now on business. I recently took my wife along for a w-end break and she was amazed at the level of customer care from all your staff she was particularly impressed with Magda and Fabio .all in all an extremely pleasant stay and we both will be back together in December to celebrate my birthday.
July 9, 2014
Rated 2.0 out of 5.0 by Mart8 Poor bed
The room we were given had a rather smallish double bed which was very near the wall on one side making it very difficult to get out of especially in the middle of the night.There were insufficient toiletries and towels for 2 people although more were brought when we asked for them. But that only happened once. The other 2 nights, it was back to too few towels again etc.
We stay quite often at Brent Cross but we were were not greeted as a gold member until I told them.
The breakfast room was very busy although Barbara in charge does her very best and is very good.
It was a big sporting weekend but surely that is the problem for the hotel to solve.
Also big queues at check out on the Sunday morning.
July 8, 2014
Rated 5.0 out of 5.0 by Andy681 Comfortable room, friendly staff
A very comfortable stay and great nights sleep. It is nice to have summer weight bedding which is not supplied in all IHG hotels. Staff on reception, especially Andre, were very helpful and efficient.
If arriving by Tube it is worth noting that a courtesy bus is available with the phone number displayed in the Tube station, although the walk is pleasant if the weather is good.
July 7, 2014
Rated 5.0 out of 5.0 by jingles1 room was superb
all the staff were very good in there approach to customer servicewith special mention to to Fabio who was very attentive to our needs and a credit to your company
July 6, 2014
Rated 4.0 out of 5.0 by adnil13 Enjoyable stay
Nice hotel, friendly staff. I felt that this location was a bit far out if you were touring in the city. The courtesy bus to the station was a great help. The bed has a plastic sheet under the main sheet which makes you sweat. I had to go to reception 3 times as the wifi kept disconnecting.
July 5, 2014
Rated 4.0 out of 5.0 by Nuffsaid Just the job
Just used for a bed for the night as we checked in and headed straight out. Arrived a little early for checking in.
They offered to allocate a different room to the one booked as the one I booked wasn't 100% what I wanted due to limited availability at the time of booking (so they swapped it). It was a last minute birthday surprise so didn't have a lot of time to organise. This was the best option as there wasn't a train late enough to get us home to Lincolnshire. Very handy for the tube and a free shuttle to get us to and from Clapham.
Would definitely use again for ease and cost - very handy for the shopping centre across the road.
July 3, 2014
Rated 3.0 out of 5.0 by NotGivenOut Expensive Wifi, tired rooms
Staff were great, but the rooms are a bit tired, bathrooms, furniture and equipment slightly yellowed, etc.
Its not cheap, and on top, the charges for Wifi are astronomical.
June 30, 2014