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Rated 4.3 out of 5 by 261 reviewers.
Rated 4.0 out of 5.0 by Its ok Smokers use non smoking rooms. Not great for non smokers. Reception handled it well. August 5, 2014
Rated 5.0 out of 5.0 by Great staff The hotels taxi man is one of the nicest people I have met, his local knowledge and of London was very helpful. Also Paulina in the restaurant was extremely helpful with the menu, the staff at Brent cross are all first class . August 5, 2014
Rated 5.0 out of 5.0 by Staff All the staff I came in contact with were very helpfull, nothing to much trouble . August 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff and comfortable bed Value for money, good friendly staff, comfortable bed and convenient location. August 3, 2014
Rated 5.0 out of 5.0 by Clean, safe hotel run by some lovely members of staff! The rooms are spacious, clean, comfortable and properly air-conditioned. The food is delicious (especially the healthy options) all tasted very fresh and seasoned just as should be. A special thanks goes out to Pedro (lobby bar) who went the extra mile in order to make me feel welcome during my lengthy stay at the hotel (as I travelled alone). Nonetheless, all members of staff met me with lovely smiles and were very helpful in fulfilling my requests, a genuine thanks goes out to all the team :)) August 1, 2014
Rated 3.0 out of 5.0 by Room OK, Breakfast appalling The room was OK although the air conditioning was very noisy. The breakfast was appalling with the "hot" food being cold by the time we got back to our table, the cheeses were all dry and curled up and the bread dry and tasteless. Very poor value at £25 for the two of us. July 31, 2014
Rated 3.0 out of 5.0 by Good room outlook and very clean bathrooms Good value for money! Some rooms do not have good outside view though July 31, 2014
Rated 3.0 out of 5.0 by Buena estadia Fue una buena estadía, pero la coordinación de la limpieza de la habitación fue mala. Algunas personas de recepción desagradables. la comida muy buena y la habitación salvo el baño muy agradable July 29, 2014
Rated 5.0 out of 5.0 by Fabulous staff Once again a first class stay at Brent made more special by Magda on reception July 27, 2014
Rated 5.0 out of 5.0 by Good location, fair price We enjoyed our stay and it met our needs. The guest rooms were fine. The reception area was good. The noise of so called music outside as you arrive is annoying. The staff treated us well. We had a problem with the television in our room which was put right quickly. The window can be opened but it is noisy outside. The hotel is accessible by road and into central London. Difficult without a car although there is a courtesy car to the Underground station. July 25, 2014
Rated 5.0 out of 5.0 by Our favourite hotel in London As always spent a lovely weekend in this hotel. We return every month because of the convenience of the location and the excellent staff. Andre', Fabio, Adami and Walter are there to welcome us always . We feel valued because of them. July 23, 2014
Rated 5.0 out of 5.0 by Very relazing environment Since I discovered Holiday Inn Brent Cross, its been like a second home to me, simply because of the comfort, room wise, staff friendly July 22, 2014
Rated 4.0 out of 5.0 by Easy access to London Stayed at this Holiday Inn in July 2014 and found it overall a comfortable and convenient place to stay. Hotel offered a shuttle service to a nearby Underground station which proved to be useful. Nice breakfast choice though food under heat lamps did dry out a little. Clean rooms and tea and coffee tray was appreciated. Only down side was the music being played on the forecourt outside the Hotel. July 20, 2014
Rated 4.0 out of 5.0 by Lovely hotel My partner and I stayed at the Holiday Inn at Brent Cross when we had tickets to a concert at Wembley. We were very pleased with the hotel, and found it easily on our first night. The staff were very friendly and helpful throughout our whole weekend stay; including with organising a taxi to and from Wembley and with transport to the local tube station. July 18, 2014
Rated 5.0 out of 5.0 by Far away Far away from everything! Although the hotel is nice, it is way off the beaten path and out of the way! You also have to rely on the shuttle to pick you up from the train. We weren't so lucky and our shuttle driver never showed! We ended up asking for directions from people on the street and walking to the hotel with our bags! July 17, 2014
Rated 4.0 out of 5.0 by Excellent staff and relaxed atmosphere Stayed at this hotel one night as I was attending a concert. Courtesy car from station a good extra. Staff were excellent, knowledgeable, helpful and efficient. Hotel very adequate for my needs and would definitely stay here again. July 16, 2014
Rated 5.0 out of 5.0 excellent staff! we were staying in this hotel between 01/07/14-08/07/14. the room was not so big but not so small and so all the things, but the staff are great! everyone of them! they took care of everthing! we want to thank to each one of them- mahmut the barman, mariana in the dinnig room etc. also we want to say good things about the shuttle to the tube and to the drivers. we also think tha free wifi to the members is very important and help us. bye, yaniv family. July 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. great service my room keys were ready when we arrived! July 11, 2014
Rated 5.0 out of 5.0 by Staff I have been staying at the brent cross holiday inn for a few years now on business. I recently took my wife along for a w-end break and she was amazed at the level of customer care from all your staff she was particularly impressed with Magda and Fabio .all in all an extremely pleasant stay and we both will be back together in December to celebrate my birthday. July 9, 2014
Rated 2.0 out of 5.0 by Poor bed The room we were given had a rather smallish double bed which was very near the wall on one side making it very difficult to get out of especially in the middle of the night.There were insufficient toiletries and towels for 2 people although more were brought when we asked for them. But that only happened once. The other 2 nights, it was back to too few towels again etc. We stay quite often at Brent Cross but we were were not greeted as a gold member until I told them. The breakfast room was very busy although Barbara in charge does her very best and is very good. It was a big sporting weekend but surely that is the problem for the hotel to solve. Also big queues at check out on the Sunday morning. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable room, friendly staff A very comfortable stay and great nights sleep. It is nice to have summer weight bedding which is not supplied in all IHG hotels. Staff on reception, especially Andre, were very helpful and efficient. If arriving by Tube it is worth noting that a courtesy bus is available with the phone number displayed in the Tube station, although the walk is pleasant if the weather is good. July 7, 2014
Rated 4.0 out of 5.0 by Enjoyable stay Nice hotel, friendly staff. I felt that this location was a bit far out if you were touring in the city. The courtesy bus to the station was a great help. The bed has a plastic sheet under the main sheet which makes you sweat. I had to go to reception 3 times as the wifi kept disconnecting. July 5, 2014
Rated 4.0 out of 5.0 by Just the job Just used for a bed for the night as we checked in and headed straight out. Arrived a little early for checking in. They offered to allocate a different room to the one booked as the one I booked wasn't 100% what I wanted due to limited availability at the time of booking (so they swapped it). It was a last minute birthday surprise so didn't have a lot of time to organise. This was the best option as there wasn't a train late enough to get us home to Lincolnshire. Very handy for the tube and a free shuttle to get us to and from Clapham. Would definitely use again for ease and cost - very handy for the shopping centre across the road. July 3, 2014
Rated 3.0 out of 5.0 by Expensive Wifi, tired rooms Staff were great, but the rooms are a bit tired, bathrooms, furniture and equipment slightly yellowed, etc. Its not cheap, and on top, the charges for Wifi are astronomical. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable stay and really great staff Stayed one night at the Holiday Inn Brent Cross to travel in to London. On arrival there was plenty of car parking available. Check in was very quick and friendly. Our room was clean and comfortable and had a fridge, complementary chocolate and water, bath robe, and nice toiletries. Plenty of selection at breakfast. In the morning we used the free shuttle bus to the tube station which was once again very quick and friendly. However, we did wait quite a while to be collected at the tube station on our return. At check out we were asked if everything had been to our liking and once again the whole procedure was quick efficient and friendly. Our only criticism would be no free WiFi in the rooms but everything else was fine. The staff at the Holiday Inn Brent Cross were fantastic - friendly, welcoming, professional. We would definitely stay here again. June 27, 2014
Rated 4.0 out of 5.0 by Good Hotel but Internet is very bad We liked this hotel. Overall it is good. If you are driving make sure you have a GPS. Otherwise, you will not be able to drive through all the turns to get in. Internet is very bad. It was a major struggle to stay on line. Hotel service tried to help. They are good to give me some pass to get by. Need major improvement. June 27, 2014
Rated 5.0 out of 5.0 Good Hotel Everything was OK and up to our expectations. Shutle service very useful June 26, 2014
Rated 4.0 out of 5.0 by Great choice for a London hotel I have stayed at this Holiday Inn several times over the years -- primarily because it is so conveniently located near my friends and family. While the hotel is not in central London, it is easily reached by underground and the shuttle service provided by the hotel, if needed. One of the main reasons for my staying there is because I can park my rental car right outside the door, which is almost an impossibility in London! All my needs were met and the staff were more than charming and efficient. June 25, 2014
Rated 5.0 out of 5.0 by Staff so good I stay at lots of holiday inn country wide and I have to say the staff at Brent cross are the best,love staying there June 23, 2014
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