Rated 5.0 out of 5.0 by Claireem Easy access to Central London
We stay at this Hotel at least twice a year, normally for 2 evenings each time. As we drive down from the North, using the M1, the Hotels' location is ideal (right at the end of the Motorway), so no hassle of having to drive through London.
The access into Central London is really easy, especially with the hotels courtesy bus to and from the Brent Cross Tube Station.
The staff are always very friendly and helpful.
September 14, 2012
Rated 3.0 out of 5.0 by Ian13 Good stay, soured on last day
This is the first time I have stayed at a Holiday Inn and our first family trip to London. Easy to find, check in and out was very efficient, comfortable rooms with very good cleanliness. Visit soured on last day to due isue with shuttle service to tube station. Other guests allowed to jump queue, system needs amending/clarifying. Staff did not take ownership of issue so unhappy with how it was dealt with. Will look at alternatives on next visit to London.
September 4, 2012
Rated 4.0 out of 5.0 by Blue clean and comfortable
On arrival at the hotel we were shown to our room, which was as described. Nice queen sized bed and sitting area.
We spotted a refridgerator which had a sign on the front saying that it was empty but available 'for guests to refridgerate their own items'.
We popped out and bought some nice M&S salads and fruit tarts and a bottle of Cava for our supper.
When we tried to put the fridge on (it was warm inside) it just didn't work.
I rang the housekeeping desk, who didn't pick up their phone, so I rang reception who said " The fridge is just a 'chiller' and should not be used for perishable items." I explained that it was not working at all, and the concierge (Norbert?) just repeated what he had said before.
We ate what we could as we didn't want it to spoil, but some of our food was wasted and had to be thrown away as we weren't hungry and would have eaten a lot later that evening.
This was very disappointing, as the fridge did not work, so the label should have been removed and an 'out of order' one put on instead.
July 26, 2012
Rated 2.0 out of 5.0 by Jeff35 As long as we didn't want dinner!
Have stayed at this hotel many times through work and leisure, we had a night booked and went down for dinner at 20:10 only to be told that they had shut the restaurant due to no one attending it since 18:30, the recommendation was to have a bar meal, where the bar was busy and the tables too low. I booked this hotel as it was a designated hotel, if I wanted a bar meal I would have checked into a Holiday Inn Express, the staff was unhelpful and did not sort the issue, in the end went to tescos for some food, very disappointing.
July 16, 2012
Rated 4.0 out of 5.0 by Assam182 Our favourite hotel in London
Very conveniently placed at the end of M1 where we can park our car and forget about it for the duration of our stay as the public transport from there is so easy to get to especially with the curtsey lift to the underground station!
July 15, 2012
Rated 1.0 out of 5.0 by Tom12345 Noisey Room
If you hear an annoying vibrating noise in the room as soon as you arrive ask for another room. Do not think it will stop even if reception assure you it will. CHANGE ROOMS
July 14, 2012
Rated 3.0 out of 5.0 by JR12345 Bit expensive watch out for added VAT & parking
Dont like parking charge or added VAT, executive rooms excellent and location good for shops, tube etc.
July 11, 2012
Rated 5.0 out of 5.0 by Traveller100 Recommended Hotel
Very good hotel, with very attentive and helpful staff.
Not picturesque location but extremely convenient for business stays in London. Shopping center close by, hotel shuttle to nearest underground station (!), so you can easily get into town, but you stay with the car outside the congestion charge zone, close to main carrier roads, for quick in and out of the London outskirts. Rooms absolutely quiet.
July 10, 2012
Rated 1.0 out of 5.0 by Customer Extremely Poor Customer Care
It appears that the hotel management prioritises charging the customer, rather then showing any interest and genuine care for the customer satisfaction during the stay at the hotel.
June 28, 2012