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Rated 4.2 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Extremely polite staff. Staff extremely polite and accommodating, Rooms very clean and comfortable. Location ideal for access to City via tube and out of London by car. Pity no fitness centre but still would recommend highly. January 13, 2014
Rated 4.0 out of 5.0 by Leisure stay As a regular user of the Holiday Inn, Brent Cross, it is always good to go back there. However, I found the duty receptionist when I booked in to be rather abrupt and unfriendly. Not sure of his name but the hotel will know as the time of booking in was about 5. 00pm on Thurs Jan 2nd. 2 other receptionists late on Thurs evening and on Friday am called Wojik and Beata were extremely friendly and polite and nothing was too much trouble. Besides that, the hotel is always clean and comfortable and my usual room is always available. But as a gold member, i rarely get recognised as one. Is there supposed to be complimentary drinks in the room? And why should there be a notice that parking is £5 per night when we are staying in the hotel? That is rather naughty.The car park is big enough and stretches round the back. Other than that, I always enjoy returning to Brent Cross. January 12, 2014
Rated 5.0 out of 5.0 by Clean envronment and excellent service Very clean and spacious room, excellent food and highly professional staff willing to attend to our needs. Thank you. We'll see you again soon. January 6, 2014
Rated 4.0 out of 5.0 by Christmas break at Holiday Inn. Brent Cross. I stayed at the Holiday Inn Brent Cross for 3 weeks over the christmas holidays in 2013. I found the hotel very good and the rooms comfortable and spotlessly clean. The hotel staff were very helpful and accomodating and the breakfast was of a very good standard. January 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel We've stayed a few times at the Brent Cross Holiday Inn and it seems to get better each time. The staff are very pleasant and helpful. The breakfasts are excellent. The bedrooms are well equipped and the beds are extremely comfortable. I wish I knew where they buy their pillows because they are the best I have ever known. January 5, 2014
Rated 4.0 out of 5.0 by Good service bed not so Second time staying in this hotel very conveniently placed . Excellent Shuttle service and the drivers are always friendly and courteous. Breakfast excellent big variate and of course you can order what you want from the kitchen, very friendly and helpful staff in the kitchen and the receptionists.The only real problem was with the beds. We had to change room because of the angle of the beds feet high head lower this was explained that this is how it should be!! the legs were changed on the beds but not good enough so we changed rooms were the bed was straight from head to toe but had a slight angle side to side . I didn't want to make any waves so I left it. Probably go back again but I will have to think about it. Also I didn't use Internet because of the high prices . I do believe , if not mistaken in 2014 it will be free for IHG members. January 4, 2014
Rated 5.0 out of 5.0 by Good value Friendly check in, and I especially commend the young women who drives the courtesy shuttle AND works reception: she is a credit to the IHG team. Room was clean, comfortable and quiet. Breakfast was the usual Holiday Inn selection(s). As a Platinum member it would be nice if one had a little more service, but that is not a serious issue. Recommend. January 4, 2014
Rated 5.0 out of 5.0 by Excellent service, great location for travelling into London This was the second time I had stayed at brentcross but the first time I had travelled alone to London with my children, the staff were extremely helpful and nothing was any trouble for them .. The courtisy bus to the tube was brilliant and even when it wasn't available the receptionist ordered a cab for us. We had a fabulous weekend and would most definately stay at brentcross in the future January 3, 2014
Rated 4.0 out of 5.0 by Convenient and welcoming venue Easy to find with good parking (even though charged!) Staff at reception and in restaurant very cheery and helpful - breakfast comprehensive and well organised Superior room lived up to its name and was very comfortable. An ideal site for North London visit. December 29, 2013
Rated 5.0 out of 5.0 by EXCELLENT VALUE FOR MONEY Have stayed at Brent Cross a few times now. Its great value for money in family room for 2 adults and 2 children. The free shuttle to the underground makes the connection into London via the underground very quick and easy. Good food, good room and very friendly, helpful staff. Thanks again Holiday Inn. December 27, 2013
Rated 5.0 out of 5.0 by Now "Cooking with Gas" Another really enjoyable visit to Brent Cross. After some observations regarding the under-use of excellent dining facilities in the restaurant for evening meals/dinners in the past, I was delighted to see a busy restaurant being used and appreciated by a healthy number of diners. Having the newer experience of enjoying the buzz of a good busy atmosphere, it made the evening so much better. The facilities have always been excellent, the staff have always been excellent, but the evening restaurant has seldom been fully used during my many visits. Some changes, behind-the-scenes have made massive improvements. And I/we greatly appreciate them. There are no negatives in my book about this location, I have used it numerous times and hope and propose to continue to do so. And on that front, I am greatly looking forward to my evening dining experiences, good food, affordable wine, excellent service, AND I HOPE - a busy, buzzing atmosphere in addition to everything else that has maintained fine standards. December 15, 2013
Rated 5.0 out of 5.0 by Friendly, professional hotel We had a very memorable stay at this hotel, the staff couldn't do enough for you, breakfast was excellent, room spotless, friendly and responsive shuttle bus service to and from the train station, will definately be returning! Excellent value for money December 14, 2013
Rated 5.0 out of 5.0 by Great Service Having arrived one day late the Receptionist was very helpful in correcting my mistake. She provided me with a free breakfast and internet whilst she sorted out my booking and managed to secure this at the original online rates. She then personally gave me a lift to the tube. Definitely service beyond expectation. December 8, 2013
Rated 5.0 out of 5.0 by Excellent an Comfortable It was worth the money spent family room ideal for location and silent, friendly staff easy location and drive from Edgware road and central London, would stay again if I get the opportunity December 8, 2013
Rated 3.0 out of 5.0 by Very bad customer service in the restaurant We experienced very bad service in the restaurant and very bad manners.We stayed there for 3 weeks ( we had no option) and we saw all the staff working. From all the staff i can name you if you ask me to, the only 3 employees that they are excellent in their job and their personality. The person who said he was the manager in the restaurant had no idea about his role and messed everybody else. The front desk staff were very good. December 7, 2013
Rated 3.0 out of 5.0 by confortable experience with some extra we knew car parking was extra but we thought breakfast was included. Recognition for IHG® Rewards Club Members was not automatically included. December 4, 2013
Rated 5.0 out of 5.0 by Would recommend Myself and my son travelled to Wembley for the Rugby League World Cup semi final. The holiday inn wasn't just somewhere to stay, it added to our whole day out experience. We were able to check in early. Both the hotel and our room were modern and spotlessly clean. The staff were pleasant and very helpful. Full English breakfast was a little pricey but it was delicious and there was a great choice. Thoroughly enjoyed our stay. Would definitely recommend this hotel. November 29, 2013
Rated 5.0 out of 5.0 by Surprisingly Good This was my first stay at Holiday Inn - Brent Cross. I rarely comment on these surveys but wanted to this time. I found the staff exceptional. They were friendly, courteous and helpful and really made my stay a pleasure. The room was quiet and comfortable and I had an excellent nights sleep. November 29, 2013
Rated 4.0 out of 5.0 by Lovely stay Stayed overnight, first time at Hotel. Was very comfortable, nice bar area and very cozy. We stayed on second floor was very nice room, really clean and really comfy bed. Staff were very polite and friendly . The cab service they recommend is super efficient was very impressed. Would defo recommend, very nice stay thanks November 27, 2013
Rated 5.0 out of 5.0 by Late Check Out I was very happy to find I was offered complimentary late check out at 2pm as I am a Priority Member :) November 20, 2013
Rated 5.0 out of 5.0 by Attentive staff and comfortable spacious room A well run hotel with good value service. The shuttle makes it easy to access Brent Cross buses and the tube. Food was good quality and very reasonably priced. We were particularly impressed by the size and comfort of our room and how quiet it was! November 20, 2013
Rated 5.0 out of 5.0 by Very helpful staff, clean hotel Stayed here overnight whilst visiting wembley stadium good location near to tube station it cost us 12 pounds in a taxi to get from the hotel to the stadium but was at least 40 pounds cheaper than the sister hotel next to the stadium, staff were very friendly & helpful they advised us that we could use our key card at the wembley holiday inn to use the bar and order a return taxi, rooms were a good size clean and comfortable and the self service breakfast was excellent a very good selection of food would definitely stay here again and would recommend November 19, 2013
Rated 5.0 out of 5.0 by Great base for sightseeing. Second time we have used this hotel and will continue to use it for future visits to London. It is ideally situated for popping in and out of central London with a tube station just around the corner and shuttle bus to drop you off. Very clean and comfortable with friendly staff on hand 24/7. Breakfast highly recommended. November 17, 2013
Rated 5.0 out of 5.0 by birthday night out Excellent hotel would definitely stay again, staff very helpful and accommodating. Fantastic convenient shuttle service to local shopping centre, Tesco superstore and train station...brilliant. Only negative is that the entrance to the hotel is not clearly sign posted and is concealed. November 14, 2013
Rated 5.0 out of 5.0 by Fab stay! We thoroughly enjoyed our stay at this hotel, the staff were very obliging and really looked after us. Rooms were a good size. Overall a perfect place to stay just a few minutes off the M1 and easy access into London either via a taxi or on the tube. The hotel provide a free shuttle service to the tube station (you just phone them and they come and fetch you-great!) the hotel is easy to drive too and you can leave your car parked in the hotels car park and get the tube into London. Really easy! You could also easily walk to the tube in 10 minutes, as we also did. A great stay, thank you!! November 14, 2013
Rated 4.0 out of 5.0 by Does what it says on the tin! As a Holiday Inn, it is as you would expect. Rooms are quite small and staff are obviously overly busy. No frills; I guess there"s no time for that. Breakfast was a good fare, but was difficult to even get a seat. This was a Sunday morning so maybe there was a concert the night before?! Housekeeping left the 2 empty cans of coke we had the previous night after they cleaned our room. Internet is too expensive. Should at least be cheaper if not free?! The shuttle service is excellent: Alejandro was very helpful shuttling us to the mall, and the station. Would stay there again for this reason! November 12, 2013
Rated 5.0 out of 5.0 by Overnight success A lovely welcome, upgraded room, efficient bar and restaurant staff. Would certainly use again if visiting either Brent Cross shopping centre or further afield in and around London. November 7, 2013
Rated 4.0 out of 5.0 by Friendly welcome The service was excellent with a very helpful and friendly welcome. The room was clean and the beds very comfy however the bathroom was a bit tired and as a result didn't appear spotless. The breakfast was fine, good choice, other than the the black pudding which was so hard it could break a tooth! (dried under the heat lamps) Considering they advertise serving starbucks, the coffee was weak and had a funny after taste, the instant in the room was far better! October 30, 2013
Rated 2.0 out of 5.0 by A regular business customer of IHG but a bad experience here I am writing to comment on my recent 1 night stay at the Holiday Inn Brent Cross. As a frequent IHG customer for business (taking around 1000 nights in the next 3 months alone), I recently chose to stay overnight here for a leisure break. Whilst the standard room is relatively out-dated (in comparison to the nearby lower standard Holiday Inn Express), I came back late one Saturday night to find that my air conditioning unit was broken and making extremely loud noises. After several hours of attempting sleep I went to speak to the Front Desk to complain. The night desk man was unable to offer me a room change as apparently the "hotel was sold out" that night (despite still 24 hours previously having rooms available at an extremely low discount price or the fact it was the middle of October, hardly high season for this time in London). However, of course accepting the word of the Front Desk I returned to my room on the promise of a free late check-out extension until 2pm (hardly particularly late). After 1 more hour, now 5.30am, I still couldn't sleep and returned to the Front Desk for simply another apology and no beneficial offer, but I now warned that I would be down at 7am to meet the Duty Manager when he arrived for the morning shift. I returned to my room to within 5 minutes receiving a phone call from the Front Desk informing that there had been an early morning check-out from an Executive Room, and they would be willing to move me there if I was willing to move in now. I APPRECIATE THIS KIND OFFER and took it, and credit the staff for doing this, however, it still spoilt my night sleep at the hotel. The Executive Room was nicer decorated I admit but was still relatively small and I feel still needs more modernising - but this is more simply because the hotel is now getting old. The other thing I don't like with this Holiday Inn is the prices they charge for everything - making the whole stay a money-making adventure (charging for Internet, high tv prices, high breakfast price) - especially as the hotel is not particularly nicer then the nearby Holiday Inn Express which is normally cheaper priced and includes all for free. Therefore, I personally recommend only staying here if you want the location (North West London) and can't get a room at the nearby Holiday Inn Golders Green as that is much better value for money, and in fact seems an equivalent standard. October 29, 2013
Rated 5.0 out of 5.0 by Very friendly and helpful staff. Great hotel with very friendly and helpful staff. The room itself was very clean and the beds were really comfortable however the room smelt strongly of stale smoke. It wouldnt put me off staying in the future as it is a good hotel and great value for money. October 29, 2013
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