Rated 4.2 out of 5 by 204
Rated 4.0 out of 5.0 by PIreland Problem needs addressed
Great hotel, location and excellent staff. However the big drawback was the multi level selling scheme that was being operated in the bar restaurant area for 2 of the 4 nights we stayed (Monday & Wednesday). They took over the areas so there was no place where you could not hear the poor people getting caught up in this "legal" pyramid scheme. This was high pressure selling that made my family feel very uncomfortable as we knew what they were up to. We also had to hear the debrief of what they had thought of the person after the session. I would hope as a brand Holiday Inn would be more discerning of the business conducted under its roof, this was not a post work conversation but organised event.
August 12, 2013
Rated 5.0 out of 5.0 by GarryH Consistantly Excellent
We have just spend another enjoyable two night stay at this hotel. Over the last few years we have stayed here regularly and have always found the standard to be excellent. The rooms are always clean and comfortable, the breakfasts in the Junction restaurant are always first class, and the staff in all parts of the hotel go out of their way to be helpful and make your stay so enjoyable.
August 12, 2013
Rated 4.0 out of 5.0 by BILBO1801 Courteous and helpful staff
Only stayed one night during Emirates Cup.
Reception staff were excellent and helpful with travel.
A brilliant courtesy bus service to and from underground station.
Had an evening meal which was far from satisfactory, a Thai green curry floating in oil?
This was supposed to be a 'special of the day', it wasn't.
However the waiting staff did their best to address the problem but we were still unable to enjoy the meal.
Breakfast, however was superb and if I hadn't pigged out on everything else could have found room for a pancake.
The room was fairly clean but the bath was disappointingly shabby.
August 12, 2013
Rated 5.0 out of 5.0 by Havabear1 Excellent hotel and staff
Just stayed here for 4 nights. I would recommend to anybody. Staff were fantastic.
Will be staying again.
August 10, 2013
Rated 4.0 out of 5.0 by SimondeB Hm... a trifle smoky?
Usual comfortable bed and cheerful and helpful reception - particularly re advice on how to get to the West End on an evening when the Northern Line was out of action. However, we were on the top floor which had a mix of smoking and non-smoking rooms. There was a definite smell of tobacco smoke in the corridor when we arrived - maybe due the room doors being open during valeting - and our non-smoking room seemed to have a faint taint of tobacco odour in it, as if it had once been a smoking room and had recently been converted to non-smoking. So maybe a little more thought needs to be given to this during room valeting. However, it would be far better of smoking and non-smoking rooms were clearly segregated and not mixed up on the same corridor.
August 2, 2013
Rated 2.0 out of 5.0 by Yinxx Food
Breakfast was disappointing - very bland food - raw tomatoes, tasteless egg
August 1, 2013
Rated 5.0 out of 5.0 by dmcd1956 Great staff
Thanks for a very pleasant stay in the Holiday inn Brents Cross.
The staff were excellent and really helpful which reflects on the training they have been given.
July 30, 2013
Rated 5.0 out of 5.0 by AA11 Superb Staff
All of the staff were superb. They could not have been more helpful or friendly, as well as efficient.
July 29, 2013
Rated 5.0 out of 5.0 by BrentCrossRegular Welcoming and Friendly
Once again we had a very enjoyable three-night stay at our most frequently visited Holiday Inn. The warm and friendly welcome actually begins before reaching the hotel; it begins with the wonderfully cheery greeting always offered by the driver of the courtesy car as we are collected and transferred from the 'Tube Station' of Brent Cross.
In a most pleasing fashion, the warmth of welcome and recognition is repeated by the friendly Reception staff and when we are seen by members of the managerial staff. It is certainly capable of making us feel valued guests.
The amenities of the hotel compensate for its rather remote location and adding the facility of the excellent 'Courtesy Car' easily allows ventures further afield.
A genuinely friendly and efficient crew of restaurant staff oversee a fine experience in the well-run breakfast operation, which offers an appealing and appetising wide range of fare.
Though, due to the use of rail travel, we seldom now make use of the car-park, a walk round and an inspection of the greenery, shrubs and flowerbeds is always an attraction. And how joyful to be greeted #usually on Mondays before departure# by the 'Gent' of a genial man who undertakes the maintenance of this special sphere. Just like a final touch which delightfully rounds off a pleasurable stay.
July 27, 2013
Rated 5.0 out of 5.0 by drte2 Staff here are ver kind and efficient to deal with all matters.
I highly recommend this hotel to those looking an accommodation in North London, which has Northern Line to commute to Piccadilly Circus and West End. Hotel Staff are very kind to efficient to deal with all matters for you, and Hotel shuttle bus service is very good as well.
July 26, 2013
Rated 4.0 out of 5.0 by Marie26 clean room, service good
stayed for 1 night. found it to be clean & comfortable. Breakfast pricey.
July 25, 2013
Rated 5.0 out of 5.0 by madflags Great place to stay!!
Whether heading to London for Business or Leisure, the Holiday Inn at Brent Cross must be one of the capitals best kept secrets!! Located in North London, this hotel is perfectly placed to access any part of the capital in a relatively short travel time. Guests can use either the local bus services or the hotel's own shuttle bus service to the nearby Brent Cross tube station.
There is also a large shopping centre within walking distance, plus various other Retail parks nearby to fill out the odd moments where you have nothing to do.
It is an imposing building, which can be seen from a good distance away on the skyline. The first impressions are those of a well kept and 'chic' hotel, and this turns out to be true when entering the hotel too.
Facilities in the hotel are great, and the staff will do everything they can to help you. They are what makes this hotel special. I would personally rate the staff as one of the very best hotel teams that I have ever had the good fortune to meet.
Food, accommodation and amenities are all of a high standard, upholding the IHG Brand in the best possible light, but sadly the lack of Free Internet, or at least a reasonably priced Internet, is a mark down for the venue. If you really need to use the Internet, do check up the rates prior to staying, as they are a little 'eye watering'!!
I fully recommend this hotel for anyone who is looking for good value, comfort and service whilst visiting London for either Business or Leisure - but try to book well in advance too, to avoid disappointment.
July 24, 2013
Rated 2.0 out of 5.0 by Ian48 More express than Holiday Inn
Disappointed with the general standard of the hotel, room was tired, allocated a smoking room as told all non-smoking were full. When my colleague checked in later he was given a choice.
Bar and breakfast area are too small for the number of rooms and have no ambiance.
Water pressure was poor in the shower (I was on the 10th floor!).
Told that there was free wifi for IHG rewards members but was unable to log on other than through a charged service - didn't use.
On the plus side the staff were terrific, friendly efficient and helpful.
For me more like a Holiday Inn Express than a Holiday Inn
July 16, 2013
Rated 5.0 out of 5.0 by CharlieP Comfortable and convenient
My only compliant would be no free wi-fi. Hotel was being redecorated but did not impact on stay
July 13, 2013
Rated 5.0 out of 5.0 by cjo80 Fab hotel and such lovely staff
We booked in at this hotel on night of 29th June to go and watch Robbie at Wembley. We booked 3 rooms for our party of 6 which were spacious and clean.
The staff were all very friendly, especially the concierge on the front desk and nothing was too much trouble for any one of them.
We ate lunch in the bar and it was scrummy and the breakfast on the Sunday morning beautiful :-)
Would definitely stop there again if going to Wembley and would highly recommend.
July 10, 2013
Rated 4.0 out of 5.0 by Maingate Holiday inn Brent Corss
Had a great stay staff were very informative and polite. We used the shuttle service from the underground to the hotel which made our stay a little easier.
This service could be extended for journeys from the hotel and wembley return,after the concert there are no means to get back to the hotel it took us 2 hrs by travelling on 2 bus journeys and there was probably 20 - 30 people of the bus making there way to the hotel.
I would have paid £10 for this service to take the away the problem of transportation I know it wouldn't be much quicker but it's just a thought.
Once again thank you
July 7, 2013
Rated 5.0 out of 5.0 by peppster Excellent
Our family had a fantastic stay at holiday inn brent cross. The staff were all very professional and slick as a team, front of house at reception were so kind, and helpful. Our dinner and breakfast was superb and a great selection. Dinning staff were impressive
in particular " adami" who was so informative and such a character whilst being a great advert for holiday inn, we will recommend to all our friends and family. The free shuttle bus to brent cross train was good and hotel inn great location for tubes and central London and opposite brentcross shopping centre.
July 2, 2013
Rated 3.0 out of 5.0 by seanmac Stayed for business
Stayed here to see what it was like, overall it was ok. The room was clean and comfortable and the breakfast was nice. On the downside breakfast was an unexpected extra £16.95 (for a bowl of cereal and a cup of coffee) The local tube station is an uncomfortable 10 min walk along a busy road. I don't want to be too harsh but there are better hotels for the same price in central London.
June 19, 2013
Rated 5.0 out of 5.0 by JEDM Staff Care Brilliant
I stayed here with my son for a concert. The staff made us feel very welcome even though the hotel was busy. The room was clean and fresh. The breakfast was awesome.
June 18, 2013
Rated 3.0 out of 5.0 by Bundl87 Clean room,clean bathroom and comfortable bed.
Overall experience was mixed. Again proper attention was paid to ensure the conviviality of the room by house keeping . Front desk staff were at best disconnected from guest. Calls to front desk were not answered or returned in most cases. Environmentally the facility is good condition. Decorum was obvious around the lobby and Bar area. Yes I may recommend the hotel to a potential guest but there has to be a concsensus effort by the front desk staff to improve on their interpersonal relationship .
June 15, 2013
Rated 5.0 out of 5.0 by Skyracer Nice Hotel
Had a night whilst going to Wembley for a concert. Room was good modern and clean.
Breakfast was really nice with good choice and quality.
Hotel has parking and is opposite the shopping complex.
Would stay again.
June 14, 2013
Rated 4.0 out of 5.0 by fgt45cdo Breakfast Charges
Service, room, cleanliness were all above average or excellent, however, being asked to pay £16.50 per person for breakfast was exhorbitant and obscene. An excellent breakfast was obtained at an excellent local cafe for £3.95 per person.
June 11, 2013
Rated 5.0 out of 5.0 by April61 Another enjoyable stay
My husband, son and I have stayed here on previous trips to London on speciaal offers in one room but this time we booked two rooms for a birthday treat in the capital for my elderly Mum. Taking a lady in her 80s and a 12 year old boy for a special occasion it was really important that the accommodatiopn, food and service were up to scratch. The Holiday Inn Brent Cross didn't let us down. 2 very comfortable rooms immediately acroos the corridor from one another as requested, very pleasant and helpful staff offering good service and really good food. The guy behind the bar even went to the cellar to open a fresh bottle of proseco for me when mine ordered by the galss was litle flat. We dined in one night and had a thoroughly enjoyable meal meeting all our diverse requirments including my picky son's.
The shuttle bus to the tube station and back is the clincher however as without this complementary service the hotel would not be a convenient option for visiting the sights in central London. We'll be back I'm sure
June 7, 2013
Rated 4.0 out of 5.0 by kim55 great rooms and location
we have stopped at the holiday inn brentcross 3 times in the past,and never had a bad word to say about our stay their.So you would understand we had trust in every thing we asked for.It might sound triveal but we asked for a 7.00am call and didnt set our own alarms,tthe call didnt happen, which made us late going out for our day in london.It will not stop us staying at the Huliday inn,it just took the edge off our visit.
June 2, 2013
Rated 1.0 out of 5.0 by nanananananan bad staff
the majority of the staff at this hotel were not equipped to handle influx of guests and the systems really let them down an number of times
June 1, 2013
Rated 5.0 out of 5.0 by BrentCrossRegular BrentCrossRegular
On yet another most enjoyable visit to London we were based at Brent Cross where we are always made to feel welcome and valued. The reception and check-in was warm, friendly and very efficient. My status as a Gold Elite Priority Club client was recognised and acknowledged. Of course we look forward to many more visits.
May 25, 2013
Rated 4.0 out of 5.0 by Deko Good overall service with a very comfortable bed
Got in at 3pm to check in the room was not ready for about 40 minutes. However, the room was comfortable for my family of three. Overall a good experience.
May 23, 2013
Rated 4.0 out of 5.0 by Skybluejf Another enjoyable stay
We used this hotel for a wembley final, it is in a great location at the end of the M1, the reception and the bar staff make you feel really welcome and spend time to chat to you to make you feel at home. e used the transfer to the tube and had only to wait for 5 mins, hopefully if we get to go to wembley again I will use this holiday inn again. Even though the hotel was full the breakfast was good, with everything available
May 18, 2013
Rated 5.0 out of 5.0 by tyaw4020 Service beyond expectation
Given a room upon check-in but had to move the next day after realizing carpet in front of bathroom was soaking wet.
Moved to a different room the next day for two nights and was advised to move to another room for a second time as shower not functioning properly although we did not request for one.
Caring management and making sure we were comfortable.
Breakfast was superb. Apparently they were voted "Best breakfast" by IHG Group, I believe. Also TV programs extensive albeit no free internet.
Staff were exceptionally friendly and I have to mention them here - Ms Magda, Ms Beata and Mr Frank.
I am recommending my daughter to stay at the same hotel when they visit London in September 2013. I would also stay here on my next visit.
Thank you guys. Keep up the good work.
May 17, 2013
Rated 4.0 out of 5.0 by Nurulh Great bargain
If you book early you can enjoy fantastic discount on the room rate. It is a family hotel as its welcome kids and provide free shuttle to nearest underground station.
May 11, 2013