Rated 4.2 out of 5 by 233
Rated 5.0 out of 5.0 by Gill15 Perfect position
Stayed for a quick weekend break for my sons birthday. Excellent position for tube. Staff were incredibly friendly and helpful. Courtesy shuttle bus to tube station and back. Got back too late one night for it but hotel was just about ten minute walk so not a problem. Room was really clean and comfortable. Highly recommend for a friendly , clean , affordable place to stay close to all the sights London has to offer :)
August 19, 2014
Rated 5.0 out of 5.0 by Smikle Superb Throughout
I have stayed at this hotel each year for many years and it has had its ups and downs. I'm delighted to say that it is now pulled back and this 2 night visit was pretty much faultless.
I arrived at 14:00 and was swiftly greeted at reception. I presented my Platinum Priority Club card (there was no separate area for Priority Club members) and my status was immediately acknowledged. I was offered a choice off 500 bonus points or a complimentary drink however the receptionist did fail to offer me a complimentary upgrade until I asked about it. That was the single less than positive experience. I was provided with complimentary vouchers for 2 days internet access and I found the service fast and efficient.
I was upgraded and the room was adequately spacious and very clean. There was a separate settee and it was more than adequate. The bed was large and comfortable and there was a choice of pillow types. 2 bottles of water were provided with the hotels compliments and also a bar of chocolate. What was nice is that all of this was replaced each day and not just one per visit as offered my most hotels. As well as tea and coffee it was nice that hot chocolate was also provided.
The bathroom had a combination tub and shower and benefited from high quality toiletries, spotless towels and a bathrobe. The bathroom was immaculately clean, including the often missed areas of the air vent and the corners on the floor.
There was air conditioning and this was effective. Again, this is rate in a London hotel.
Breakfast was a delight and there was a good choice. The staff clearly worked as a team and were incredibly warm and friendly. Again, a very rare thing in London. Adam in particular was very friendly as was his supervisor. All food items were fresh and there was a good choice of juices. What delighted me was the fact that there was a container with ice at the side of the drinks. I love my juice ice cold and this was a very thoughtful touch.
Whilst the hotel is about 20 minutes from Central London, it really doesn't take longer to get door to door than a hotel in the city. As a complimentary shuttle between the hotel and Brent Cross underground station is provided this saves on walking time and balances out the rest of the travel time. One opportunity for improvement is for the driver to take the name of the guest when you call to be collected. This would ensure that the correct person is collected and the driver knows who he's expecting. Every driver was courteous and helpful.
This hotel gets it right and this is refreshing. Thank you for a most excellent stay.
August 19, 2014
Rated 5.0 out of 5.0 by Boltphase1 Great Hotel
Great Staff, Great Food, Great Location.
Highly recommend this hotel to anyone. great value for money, and the food is superb with plenty of it.
August 16, 2014