Rated 4.2 out of 5 by 151
Rated 5.0 out of 5.0 by Boney245 Just great
Clean, tidy, well presented with possibly the friendliest and most courteous staff you will find anywhere. Very hard to beat all round.
February 28, 2014
Rated 5.0 out of 5.0 by Toolie New experience.
This was our first visit to this hotel. We found it brilliant for getting into London and exploring the shopping centre.
We stay in many Holiday Inns around the country on a regular basis and this ranks among the best.
Magda on reception is so welcoming, and staff in the restaurant are helpful and friendly. Your toaster is the most efficient of any place we have experiences. The quality of the breakfast buffet is also very good.
We have friend locally and we shall be returning later in the year.
February 28, 2014
Rated 2.0 out of 5.0 by Sonia3 Unpleasant experience (except for the food)
I stayed with my family and booked three rooms (two for two nights and one for one night). When we arrived I asked if we could all be on the same floor and was told that all of the rooms on the floor were booked and that there weren't two rooms available on the same floor. I was told that my room had been upgraded (as I would expect as a platinum member). However, when I got to my room it was a smoking room and absolutely stunk of smoke. You could even smell it in the hallway. The woman who I called about this denied that this was the case but agreed to switch me rooms. She downgraded my room as a result of this but did manage to put me on the same floor as my family (which was strange considering all rooms on that floor had been allocated only half an hour earlier).
Staff in this hotel were extremely rude and unpleasant. Their whole manner just made guests feel like they were a nuisance and they would frequently not bother to answer the phone if you rang down to reception. Please and thank you did not seem to be in their vocabulary either.
The only redeeming feature was the restaurant. Service was very slow but the food was nice and staff in there were friendly.
February 26, 2014