Rated 4.2 out of 5 by 136
Rated 4.0 out of 5.0 by leighsw Great Stay
Nice welcome, upgrade to club room appreciated. good location for easy tube access to central london. Nice restaurant with good selection of food at reasonable prices.
July 3, 2014
Rated 4.0 out of 5.0 by H68B Very good overal
I have been coming to Crown Plaza for the last 6 years and my son and i always enjoy staying there. i now stay in Crown Plaza in Kuwait because of the service provided in Ealing. Apart from one bad experience my last 30 visits have all been very good.
July 2, 2014
Rated 5.0 out of 5.0 by Big Gee June Trip
The WiFi internet connection in the bar needs upgraded. Very poor and keeps dropping the connection depending on where you are seated.
June 14, 2014
Rated 5.0 out of 5.0 by Peter W Good overnight stay
Visited the hotel on business further into London, underground link direct from hotel to business venue.
The hotel made an excellent base for my trip and breakfast was good. Room was good and a restful night's sleep.
June 13, 2014
Rated 1.0 out of 5.0 by Gorio Disgraceful
Many Crowne Plaza hotel offer great service. This one did not and tried to blame everything on the travel agent instead of accepting responsibility and working with us to resolve the problems.
June 11, 2014
Rated 4.0 out of 5.0 by UkJohno Comfortable Bed
Booked this room as a treat for my daughter and Grand daughter. Staff were briefed to look after them which they did. Room was clean and bed was comfy, room service food was excellent but bathroom accessories were not adequate. They were obviously not refreshed when the room was cleaned prior to my daughter's use as the soaps, shampoos etc were already opened and had been used by the last guest. Not good enough for a hotel of this standing, nor does it say much about the housekeeping checking procedures following the cleaning to ensure every thing is done to the standard required..
June 11, 2014
Rated 1.0 out of 5.0 by EnglishBusinessMan Please see previous comments
I normally look forward to my stays at a Crowne Plaza Hotel because of the club service and great food selection, but this hotel was a complete let down on those two areas. In addtion the Club rooms (if in fact there is any difference between club and standard rooms) are tired and in need of freshening up.
June 9, 2014
Rated 3.0 out of 5.0 by Sam1381 Disappointing standards of service
From check in ... to internet log in ... to limited TV channels... to a breakfast that was warm not hot ... ending in poor response to comments at check out, this hotel does not live up to IHG brand standards of service. Disappointing for a Crowne Plaza and poor value for money on this experience. - Platinum Member
June 8, 2014
Rated 5.0 out of 5.0 by MACKAS09 another comfortable stay
this visit was as good as the last one, no issues. Just need the TVs updating!
June 7, 2014
Rated 5.0 out of 5.0 by Deezymay Excellent Hotel
Lovely stay just a little disappointed parking and cooked breakfast was chargable.
June 5, 2014
Rated 1.0 out of 5.0 by Louisgw18 Poor stay all round
Paid a high price for a room for one night, the last thing I expected to have to pay for was parking and INTERNET, when I asked the reception staff they treated me as if I was stupid, the location is one of the worst for a hotel, was desperate for a good night sleep but disrupted by the busy road directly outside the hotel, overall not a pleasant stay and would not recommend
June 3, 2014
Rated 4.0 out of 5.0 by Syka Lovely Hotel and comfortable stay
If you want to stay near the city of London but not spend a fortune on a hotel then Crowne Plaza is the one for you. It's spacious rooms and comfortable bed that comes along with an Iron/Hairdryer and a mini fridge just makes your stay just that little bit better.
Staff are friendly and attentive, the rooms are immaculate and the room temperature is easy to adjust.
Only thing i found a bit confusing was finding the hotel when i got out from Hanger Lane tube station. Just follow the subway named 'S4' and follow it around and take your right and the hotel is just in front of you.
Also their are a few places to eat out, they have a restaurant called Palmer Grill right next to the hotel which seemed quite nice. Their are no supermarkets nearby so if you decide to come to the hotel late then i would advise you to pick what ever you need.
I would definitely recommend this hotel as the stay was very pleasant and i would definitely come and stay again.
June 3, 2014
Rated 5.0 out of 5.0 by JaseyBoi Great location and good service
Nice conveniently located opposite the tube station, great facilities and attentive staff.
What more could you ask for!
June 2, 2014
Rated 4.0 out of 5.0 by Bobinsin Convenient location and helpful staff but ....
Convenient location and very close to the Tube, with helpful staff but let down by technology. The TV was about 15 years old and the internet was asking frequently to re-register, which can only be done by contacting the reception.
Dinner was average but good selection of wine. Breakfast was good and we appreciated that eggs were cooked fresh to order.
If driving be sure to take the left hand lane from the roundabout and approach slowly as it is easy to miss the turning into the car park.
May 30, 2014
Rated 5.0 out of 5.0 by Nick of Time Great location, attentive service and very comfortable.
Great location if driving down from north of London. Ample parking and excellent Underground access to Central London. Very clean and comfortable with attentive staff who immediately respond to any problems or questions.
May 29, 2014
Rated 3.0 out of 5.0 by Eddithedog Hotel Good, restaurant poor
I have been using this hotel for over two years and rarely find fault with the hotel services, which are excellent. However, the restaurant is another matter. I booked a table for 5 guests in the restaurant when I made the hotel booking as I was celebrating my birthday. I was disappointed to find we were directed to a table laid for 6 people when we arrived in the restaurant. The restaurant service then went from bad to worse. 5 starters ordered, 3 delivered, the other two eventually arrived with a lame excuse that the chef had thought that they had been ordered as main courses. The main courses were delivered but again had items not ordered and missed items ordered. I have to say that the restaurant let down what was otherwise a very pleasant stay.
May 26, 2014
Rated 5.0 out of 5.0 by Armagh Great value hotel
This was the first time in this hotel stayed three nights came down for the fa cup final . Hotel close to wembley stadium and handy tube station close to hotel to travel to central london aprox 25mins Hotel very good value for money and a great breakfast will stay again
May 23, 2014
Rated 4.0 out of 5.0 by Theresa37 Crowne plaza Ealing
We wanted a hotel which was easy to reach by tube, with good value for money with the feel of a nice weekend away. This hotel gave us all of that. The tube was literally outside the hotel entrance, on the central line of the tube, the rooms were lovely and they gave you the option of an upgrade at check in. Room service came every day. There is parking on site although this is chargeable. The bar in the hotel had a lovely ambience but the main hotel reception lacked this a little. I would definately stay here again and would recommend to anyone that wants a London stay.
May 15, 2014
Rated 5.0 out of 5.0 by Amy13978 Great Stay - Would highly recommend!
I stayed at the Crown Plaza hotel in Ealing at the beginning of the month. I was on a course with work at Westgate which was a five minute walk from the hotel. The hotel is situated near enough next to the tube station Hanger Lane so it is perfect for a commute into London itself.
Upon arrival there was a slight mix up with a room booking but this was resolved very quickly. The hotel itself is beautiful. The rooms were spotless and it was the comfiest bed I have ever slept in. It has everything you could possibly need, tea/coffee making facilities, hair dryer, bath robe, toilteries etc. What I particularly liked was a pillow spray and body product to aid in a restful nights sleep - I thought this was a really nice touch.
The hotel has a great gym which is free to guests and also a steam room but this was not in working order during my visit which was a shame as I could have used a good steam after a long days training.
The food was a bit hit and miss in my person opinion. The breakfast was wonderful. A buffet of hot food, pastries, fresh fruit, fresh bread, cereals, toast , fruit juices, smoothies and teas/coffee etc. I couldn't have asked for a better start to the day.
I had one evening meal at the hotel on my first night, I wasn't overly impressed with the starter and for dessert I ordered a bake-to-order dessert which was pretty disappointing after the long wait. and I was gobsmakced to find I had paid £3.00 for a cup of tea. However, my main of steak was absolutely delicious and I couldn't fault it. I wouldn't recommend eating in the hotel when you can travel into London and eat for a fraction of the cost and you literally have such an endless choice.
Overall it was a very pleasant experience and I would definitely stay there again.
May 12, 2014
Rated 5.0 out of 5.0 by tolstoy This hotel was simply very good
This hotel was simply very good and just a matter of metres from the tube station’s ramp. The staff were very attentive and friendly. Everything worked and the lifts were quick to arrive and move. Despite being situated adjacent to the North Circular the rooms were very quiet. Both rooms we stayed in, one compact, one very big, were good, well lit and very clean. The latter had a TV at the end of the bath! Breakfast, although expensive, was well cooked with quality ingredients and decent, low volume background music - albeit the smallest plates seen in a hotel for a long time. The only minus point was time taken to get wi-fi, which was convoluted and had to be reset every 24 hours.
May 5, 2014
Rated 2.0 out of 5.0 by jerrythesaint Champagne Break? 5.4.2014
Booked the champagne weekend break as advertised on the hotel website, but when we arrived the receptionist only seemed surprised that breakfast was included with our "standard" room. She recognised that I was a gold member, but did not offer the usual drink or points. No mention of champagne, so as it was a birthday surprise for my wife I didn't ask, assuming it would be in our room. Nothing in the room or the minibar except a bottle of water. The room was clean but tired, shower curtain grubby and worn out and the toilet would not flush properly. However, breakfast and the service in the restaurant were very good.
On checking out the next morning, I asked a different member of staff why there had been no gold member treatment and I was given a belated points voucher, after the records had been checked. I then asked why the "champagne break" had no champagne and was met with more confusion and checking of the computer. Eventually, I suggested that they could waive the £12.50 overnight parking fee in lieu of the bubbly, as the moment had passed!
My recommendation would be that if you advertise special offers, you should brief your staff accordingly.
April 20, 2014
Rated 5.0 out of 5.0 by MACKAS09 a down to earth good hotel
polite and easy check-in and out, clean rooms, good food and genuine friendly service all round. In summary it delivers what you expect and there is always at least one but, so BUT the TVs need updating.
April 14, 2014
Rated 5.0 out of 5.0 by Delighted Dave A Stay to Remember
The staff made my visit very welcoming. Maria on Reception was most cheerful and soon had my room card ready to use. The restaurant staff were pleasant and soon served the drinks and a very nice meal.
The room was very nice and I had a peaceful and comfortable nights sleep.
A good breakfast. All I experienced would encourage me to stay again when in the area. Thanks
April 3, 2014
Rated 5.0 out of 5.0 by tinydancer A great stay!
This is the third time I have stayed at this hotel. An enjoyable stay. I have stayed with my boyfriend in the past, this time i treated my mum a weekend in london for mothers day, she liked the hotel also. We had breakfast at the hotel, which was a lovely buffet. The staff were welcoming as usual. It has a lovely room and it was the best sleep I have had for a while. Looking forward to coming back!
April 2, 2014
Rated 5.0 out of 5.0 by Opulenta Very impressed
Lovely hotel - excellent service and exceptional cleanliness. Our Feature Club room was beautiful. Tube station across the road making access into Central London very easy.
March 31, 2014
Rated 4.0 out of 5.0 by EalingRegular Well looked after
I am a regular guest at Crowne Plaza Ealing, and I find the hotel very comfortable, the staff attentive and friendly. One thing I think could be improved is the food choices for non-meat eaters. The vegetarian options are very limited, and the fish dishes tend to be bland and the specials repetitive. An improved selection of tasty vegetarian, fish or seafood dishes would make this a great stay in my view.
March 15, 2014
Rated 5.0 out of 5.0 by Susan675433 Excellant hotel, great staff and unparalled service
Had an amazing stay, rooms very clean and comfortable. Staff were excellant! Would recommend as best hotel in West London!
March 15, 2014
Rated 5.0 out of 5.0 by Smart1 Great location with friendly and helpful staff
Good food and drink, large comfortable beds and cheerful helpful caring staff.
March 14, 2014
Rated 4.0 out of 5.0 by CrownPlazaRegular Excellent Staff and a good nights sleep
Great to see Weekly additions to the Food Menu. Always get a good nights sleep and some of the nicest hotel staff you could ever meet.
March 9, 2014
Rated 5.0 out of 5.0 by Jimbobbrad 2nd Visit and as good as the 1st!
2nd visit here for a weekend stay and love it... very well looked after and can't fault the staff... 10/10 for all from reception to room service and restaurant. Specifically impressed by the reception staff member that greeted me on Sunday morning and knew my name while I can't remember his (sorry).. Special comment has to go to Newton who was very attentive but not "in your face" in the restaurant, thank you! From a practical side, this is a cheaper top end London hotel, with parking outside the congestion area, and only an easy <30min tube ride from the doorstep into central London on the central line with no tube changes.. easy no hassle! Will defo be back....
March 8, 2014